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ERNEST F
Customer Reviews for Towne Square Antiques And Collectibles
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My service from the lady at the antique store was great. The service with U-Haul was not. I drove 40 minutes to pick up my truck during my scheduled pickup time, and the U-Haul website and app were down. I hung around town until the location closed and had to completely change my trip start time to pick up the U-Haul the next day. I was relocating over 700 miles away, and I had to push back when I was able to start packing the truck and when I was able to start my trip. I wasn’t given any sort of discount for my inconvenience.
Morgan WReturn customer to this location and have always had a positive experience! Will return here again!
JAMES KWe had a reservation at another location, which was horrible and almost caused us to miss our appointment pickup. luckily, uhaul was able to get us to Towne Square, who was absolutely wonderful and fast. Made pick up 1 minute late.
JAMES Svery good experience! entirely positive
ROBERT PNot a thing the staff was courteous and well informed of my needs
EDDIE RThe vehicle was relatively new And performed as it should. Pick up and delivery was flawless. The Representative at this location was very nice and professional. I would use this location and U-Haul again.
JAMES LRhonda went above and beyond to assist me with making sure the rental was just exactly what I needed and she was extremely helpful and polite... also both gentlemen who checked the truck out to me were extremely helpful and kind... Prosperity uhaul is definitely top notch... also the return in Pueblo west Colorado was exceptionally quick and easy with a great associate to work with... keep up the great work Pueblo West Colorado and Prosperity South Carolina....
Shalmarie RThank you the rental was great
Robert DExcellent service!!
Randall BOwner/operator that waited on me was very nice. My drop off transaction went very smooth.
Vaughn W99 cents per mile is a bit too much but overall a good experience
Susan PVery good service thanks
maria vRhonda is always so helpful and makes everything as easy as possible. There is always an ample amount of trailers available too. I highly recommend using her service!
Gina MThe link to do the self check in was a nightmare,the code it was sending would not let me complete the process,had to wait an hour before the store opened to get the truck.
Mike RRhonda Linder is always friendly, helpful, and accommodating! She’s the best!
Gina MNothing the salesperson at this location was flawless at her job... Need more like her
Erik SI am writing to express my dissatisfaction with my most recent Uhaul experience. I originally booked a 10 foot box truck for the dates 7/31/23 - 8/2/23. I was notified on 7/30/23 that the truck I requested would not be available but that I could get a 15 foot truck from a different location instead. The address that was given to me by the Uhaul representative when they changed my reservation was incorrect and I spent time driving in circles trying to spot this Uhaul location that wasn’t there. After realizing the mistake, I found the correct address and made it to the location late. I get the truck back to my house and load it up with no issue. About an hour into my drive the check engine light starts flashing and I loose the ability to accelerate while traveling down the interstate. I pull over on the shoulder and get my dog and I out of the car for safety reasons. Unfortunately the forecast was for rain and scattered thunderstorms, so my dog and I had to sit on the side of the highway in the rain while I waited for a callback from Uhaul. I am notified that the service provider is going to take 1 hour to get to me. After standing for over an hour in the rain the service provider finally shows up to tow away the Uhaul because it is not repairable roadside. They drop me off in town and we set a drop off location for the Uhaul the next morning. When the Uhaul gets to us and we start to open the door our belongings start to pour out of the back. Putting the fully loaded Uhaul up on an angle for towing had undone all the hard work we did to pack things neatly and securely. There was broken glass items and cosmetic products had been damaged and leaked onto boxes. We also had perishables in the back of the truck that went bad because we were initially only anticipating a 2.5 hour drive. The unloading process was made much more difficult and tedious by the mess that was made when towing the truck. This experience with Uhaul was stressful and inconvenient. I paid good money and received a faulty product and some less than ideal service. I am wondering if there is any form of recourse to take here?
Troy PAll services were extremely well. Equipment is in good working condition and maintained well. Customer service was very nice and friendly. Couldn’t have had a better experience renting a U-haul car trailer from my local dealer.
MARIO CRhonda is always so helpful and completes the rental process with a smile!
Gina MKeep doing what you do
James SIt worked out flawlessly,Rhonda set up everything to perfection,the truck was the perfect size for the job.
Mike RNo issues found. We had great service and help!
Randall EJust keep up the good work
Brenda WRhonda Lindler was great thru the whole process.
Robert PDropped equipment off in heavy rain and wind. No issues - smooth process.
Michael LRhonda is a southern belle & very easy to do business with. Excellent experience
Ryan PWe had a girl named Rhonda who helped us with our rental and I am not sure what she gets paid but she definitely deserves twice that. She went out of her way to make sure we knew what was going on and since it was after hours to pick up she gave us her number in case we had a problem GREAT GIRL
Julie GThis is the best place for your uhaul rental. Super nice and very knowledgable. Super clean facility. Very fast and speedy rental. Also this is an antique shop with very nice items!!
Jeremy CAwesome ppl. Made my move much easier. Thank you.
Jeremy CRhonda Lindler was very helpful and made the rental process very simple and quick.
Gina MExtremely helpful and provided excellent service throughout my experience.
Kevin WVery nice lady helped me. Will go go back again. Recommended
Jeremy CJust keep doing what you guys or doing everything was great the young lady was so nice we shared a good conversation everything went great love her personality she did a magnificent job thank you So much God bless you🙏🏾🥰💯
Tony LI have no complaints. Everything went great.
deborah oDealing with Rhonda is awesome. Very professional and knowledgeable.
Ronald RShe was very friendly
Donna HTown square very helpful
dan bRhonda is awesome, this is the third drop of for me and never a problem.
RONALD RN\A. Rhonda was Excellent!!! She made the process so easy and quick. Russ Lindsey
Russ LCustomer service was very nice and made u feel at home. No complaints and u would recommend anybody to go there if they need to move
Daniel CKeep doing what you’re doing. Great job Rhonda!
JAMES ERhonda was very nice and helpful to us during the process! Thank you Ms. Rhonda!
Kennyse W