Customer Reviews for Townsend Farmers Exchange
(U-Haul Neighborhood Dealer)

38 reviews

15 Elm St   Townsend, MA 01469

(978) 812-4004

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: 9 am - 3 pm

Services at this Location:

Contact Us

(978) 812-4004

15 Elm St
Townsend, MA 01469

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: 9 am - 3 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Derek S. 
Rating:
5.0

Easy to do online. People friendly. No problems .Recommend

Raymond G. 
Rating:
5.0

The person at this rental location was great. The U-Haul website needs to be streamlined. Stop trying to up sell options on your site. It takes longer to book on your site and all of the questions are unnecessary.

Richard S. 
Rating:
5.0

Excellent customer service!

Mark M. 
Rating:
2.0

the price was 19.95 advertised i had the truck for 2.5 hours my miles were 34 x2 i was shocked when my account was charged $107.00 never trust the the adds i was never given any paperwork to sign or was never explained any hidden fees

Donald G. 
Rating:
5.0

Everything was great.

George W. 
Rating:
5.0

Customer did not leave a comment.

SCOTT T. 
Rating:
5.0

Customer did not leave a comment.

Joseph E. 
Rating:
5.0

Nothing

George A. 
Rating:
5.0

Customer did not leave a comment.

TENNYSON N. 
Rating:
3.0

Customer did not leave a comment.

Christina B. 
Rating:
5.0

Customer did not leave a comment.

SUSAN M. 
Rating:
5.0

Very efficient staff.

Jovani I. 
Rating:
5.0

Customer did not leave a comment.

MIGUELARNE S. 
Rating:
5.0

Customer did not leave a comment.

Keith L. 
Rating:
5.0

I have never rented a U-Haul truck before. The experience was so easy and everybody was so helpful and pleasant to deal with. I will definitely recommend renting from this location to all my friends

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

AMANDA J. 
Rating:
4.0

Was told at the last minute that the truck I rented was not able so I had to settle for a smaller size truck which forced me to leave a lot personal items behind and packing difficult and rushed. They did not say anything about a refund on the smaller size truck until I said something.

Wendy N. 
Rating:
3.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Top notch all the way- thank you

BRUCE C. 
Rating:
5.0

The equipment smelled so heavy of smoke that it permeated my clothing.

Sarah J. 
Rating:
5.0

Customer did not leave a comment.

saul O. 
Rating:
5.0

The process could not have been easier! I registered online and it was a very quick check out and in process. I truck was clean and performed perfectly. Thank you !!

Douglas S. 
Rating:
4.0

Customer did not leave a comment.

Vincent C. 
Rating:
3.0

Provide pick ups in same location and not an hour away. I was not called when one of my rentals was not available and the pick up location was changed. I then had to drive another half an hour in the opposite direction on move day. Nothing was found anywhere on my way. Individual staff at locations were great. Customer service from uhaul, especially not calling to tell me they changed a pick up location, was terrible.

JOSEPH T. 
Rating:
5.0

Customer did not leave a comment.

Jesse C. 
Rating:
3.0

You may as well not make a reservation because vehicle was only made available almost 60 miles away in the opposite direction of our move. Also location did not have equipment that was reserved either

LISA R. 
Rating:
3.0

The pick up was very dirty, it was definitely not sanitized after last use. The windshield was so dirty it was hard to see out of when the bright sun was directly on it. The people at the farmers exchange were very nice, and I would use this location again should the need arise.

Kathy H. 
Rating:
5.0

All good at Farmer's Exchange! ??

John M. 
Rating:
4.0

Need to get up to improve on getting a car secured on a trailer. During my trip my car moved forward just enough to be beyond the front of the wheel "well" for the front tires. This could have caused damage to the bottom of the front bumper. I was fortunate that it did not move backward again as that would have caused damage. The movement was only an inch more or less so it was mostly good! Great team at Farmer's Exchange in Townsend, MA, along with the service area's manager. Thank you!

Louise B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

Customer did not leave a comment.

Natt D. 
Rating:
5.0

The people were great and the rental was very professional.

Albert L. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
5.0

Customer did not leave a comment.

Pat C. 
Rating:
5.0

Great to do business with!

Ryan S. 
Rating:
5.0

I love Farmers exchange. They are great

Sara N. 
Rating:
5.0

Nothing at all. They were really helpful.

Lisa L. 
No reviews have been submitted for this location.

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