Please consider getting more information from people when they call in. Doing it online like I had to do was VERY time consuming and it was cold outside. I will never ever want to do that.
MARILYN C
Log Cabin
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fitchburg, MA 01420
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Customer Reviews
- 4.0 Average Customer Rating
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This was a very easy pick up and drop off process. The manager even assisted with the drop off and was very helpful.
Joseph GVery easy and convenient
Kiamyl AI wait half an hour past my reservation and when I got there had to re fill out all my information because they could find my reservation even though I had a reservation # and there wasn’t a dolly in the truck which I asked about and was told it would be in the truck all around bad service.
Antonio AUhaul can improve by giving accurate information when someone calls directly. Uhaul customer service told me I could use cash at pick up site, but when I got there I wasn't allowed to use cash, uhaul never told me that I had to pay for insurance, but at site there was a charge added, uhaul told me I wouldn't have to pay or have a hold put on my card for any mileage until I returned the uhaul but at site I had to estimate mileage and have a hold put on my card for the estimated mileage. I had no problem paying these fees, I just think when you call customer service and ask questions you should be given accurate information.
Cheri K