Customer did not leave a comment.daniel E.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Be ready when we show up and have the vehicle ready.Staci J.
Great placeDavid B.
Baily and his crew at Tracker were great to work with, I will use them again.Vern W.
Was very pleased.Ryan W.
Customer did not leave a comment.Matthew M.
trailer and service was great - location was easy to find and easy to maneuver around inBRYAN M.
Very good service and easy access.Robert M.
Customer did not leave a comment.Tony B.
Two tires were flat when picked up. I thought I could just put air in them to keep them ok. I was wrong, one blew out while hauling And other didn't hold air very long . Used roadside assistance then. The tires should have been checked before I picked Up the trailer. First time I have used UHaul. Now I know to check tires right awayTimothy H.
This u haul site staff was great to me. They were very helpful and reliable. I would recommend this u haul site to anyone I know.Danella S.
great folksBob H.
No nonesense quick transaction. Cost effective for local move!Bruce S.
Customer did not leave a comment.Austin K.
Customer did not leave a comment.Terrance V.
Customer did not leave a comment.Mark L.
Have an actual drop box. Nearest I could find was a mailbox.Jebadiah S.
Great location, very easy to access. Dropped off after hours so can't comment on staff but I'm sure I'd rent there.Alex J.
Customer did not leave a comment.Allen P.
Customer did not leave a comment.BRIAN J.
Good ExperienceBob H.
I am unable to print any receipt from the email that was sent when I picked up the trailer. The folks in New Prague were fantastic. Very personable and helpful!Sarah S.
Customer did not leave a comment.Jill B.
Customer did not leave a comment.Dean R.
I highly recommend this uhaul place.Katherine F.
They are awesome! They go the extra mile and really helped me understand all I needed to know.Katherine F.
Customer did not leave a comment.Mark C.
Customer did not leave a comment.Jim A.
Best all around experience!amber M.
Retuned truck at designated return location. The self return app could not locate me. I called customer service and left the truck there as the office was closed during normal business hours. Sign taped to office door with phone # to call. Voice mailbox full so no way to leave message. I'm waiting to see if I get a fuel credit for extra fuel I added due to slow reacting fuel gauge on truck.Terry B.
Customer did not leave a comment.Cynthia E.
Really friendly and helpful The guy named Joe is no Average Joe He went above and beyond to help us get on our wayNick S.
Customer did not leave a comment.ROGER B.
Always a pleasure to work with my friends at Tracker!Mike P.
Customer did not leave a comment.Matthew J.
Sue and Bailey were cordial and accommodating! Easy pickup and return; excellent equipment! Thank you!!Darryl P.
Easy pick up/drop off. Great experience!Brad B.
Customer did not leave a comment.Harry J.
Sue and the crew were very friendly and helpful.Lance G.
We had no idea where the key drop off box was so we ended up driving in circles. We called the 866 # a few times and they were not sure where it was. We eventually found it towards the back of the location. There was a main door to the Uhaul which is where you would assume it to be but it wasn't. It would be very helpful to know the location with not being familiar with the area and it was dark out. Also when we reserved the truck it said we were allowed 83 miles but I just received an email that said we went over and were charged for additional the miles and the miles allowed changed to only 68. Not sure why that changed. Not to mention when we booked the Uhaul it said to pick up at one location and when I luckily clicked on the contract it said a completely different location. So I then had to call to verify where we were to actually pick up the truck.Brandon T.
Customer did not leave a comment.Wendy B.
The best Uhaul in the area!Mitch B.
I dropped the trailer off after hours.EDWARD N.
Customer did not leave a comment.Jennifer P.
Drop-off was very easy and they had great follow-up.Daniel S.
Customer did not leave a comment.Don E.
I rented the trailer from Chaska, a location 10 miles closer and on the way home from work. Somehow, my reservation was transferred to New Prague. I did not notice this until I printed out a copy of the conformation paperwork. However, it all worked out well. Thank You, ToddTodd W.
Customer did not leave a comment.Chris D.
Be careful with this location! They attempted to charge me $84 for fuel in which I didn't use.Ruddy N.
Customer did not leave a comment.KEITH Z.
Customer did not leave a comment.Dean P.
Customer did not leave a comment.Mitch B.
Customer did not leave a comment.Barry W.
No problems-- easy process-- thanksDAVID C.
Customer did not leave a comment.Krista S.
I was sent a confirmation email to pickup my truck in Crystal, MN, however, when I reached there at my scheduled pickup time I was told that my pickup location had changed and was in fact an hour south of Crystal in New Prague. I was not provided with any notification of this prior to the change nor was I given the opportunity to go to a location closer to where my home was, the New Prague location was 40mins from my home in Eden Prairie, MN. It was extremely frustrating to have to drive all around the Twin Cities the morning of my move and I would've appreciated some level of communication regarding these changes to my reservation.Shefali P.
Customer did not leave a comment.Mitch B.
Customer did not leave a comment.sourasack T.
Thank you for the friendly service.carol S.
I can recommend it if they were located near itGeorge D.
It might be nice to have a more obvious location for the keybox. I went during normal hours to verify everything was in order for my pickup. They told me where the box was at that time. I think I would have struggled locating it had I not asked.Daniel V.
Customer did not leave a comment.Dan D.
good folkscraig B.
About 3 hours from our destination the tire lost about 1/3 of it's tread. Luckily we made it. We heard the noise but didn't know what it was until we returned the trailer.JON B.
Scheduling was a bit more difficult than I would have expected until I was in touch with a woman at a different office other than the New Prague office. Overall great service though.Courtney A.
great to work with.tyler M.
Customer did not leave a comment.joe M.
Felt like I was an inconvenienceSandra P.
Customer did not leave a comment.Elizabeth B.
One drawback was the young man who hooked the trailer up to my dad's truck didn't lock it in. When loading the car on the trailer it came loose and the nose went into my dad's truck denting it. We got it back on the hitch and everything went smooth after that.LORI S.
Customer did not leave a comment.Tasha S.
Customer did not leave a comment.Aaron L.
Customer did not leave a comment.Deb B.
Customer did not leave a comment.Janelle P.
Customer did not leave a comment.Brian G.
Make how to get the keys for the u haul more clear. Answer phone during hours you are open.Rachel E.
Customer did not leave a comment.susan G.
Customer did not leave a comment.kayla T.
Customer did not leave a comment.Isaac S.
Customer did not leave a comment.John H.
Customer did not leave a comment.rob H.
Most likely nothing. It was a misunderstanding about our contract on our part. Person calling regarding drop off wasn't the best at communicating information regarding price of late delivery. Site entry off wasn't well marked and office wasn't identified well either. Perhaps anyone local wouldn't have had an issue. We did.Claudia B.
Customer did not leave a comment.MELISSA K.
Customer did not leave a comment.George B.
Customer did not leave a comment.Randall R.
Customer did not leave a comment.Carrie H.
Customer did not leave a comment.Brian H.
Customer did not leave a comment.Debrorah H.
Customer did not leave a comment.Travis Z.
No one from the company was there, just someone renting a space.Mark R.
Customer did not leave a comment.Scott R.
The employee showed up late to open up. He did not give me a copy of my contract. Walkway was not shoveled.Cheryl F.
very helpfulKimberly S.
No one was there. We followed UHaul website instructions. My only comment: be clearer about where the key drop box is located. We had to hunt.Natalie S.
Customer did not leave a comment.roger S.
Very good service!Chris V.
They were not open.MICHAEL LEE S.
No one was there when I dropped it off.Richard S.
Customer did not leave a comment.Jan W.