Customer Reviews for Trading Post
(U-Haul Neighborhood Dealer)

Rating:

5.0

Outstanding service the manager Ray is going above and behind the best experience I have ever have with uhall thank you very much Ray keep doing what you doing you are the best uhall thank you very very much

Rating:

5.0

Did every thing on app was very easy

Rating:

4.0

Problem was having no signal and not being able to check in. Thank God for the gentleman who was at the location at 8 am to assist us.

Rating:

5.0

Service and equipment excellent

Rating:

5.0

Great dealership and great service

Rating:

3.0

The location was fine. The trailer needed maintenance. One of the taillights did not work. One rim was so rusted that I doubt anyone could get it loose without big trouble.

Rating:

4.0

Very nice people & very helpful.

Rating:

5.0

Chris did an outstanding job of checking me in.

Rating:

2.0

I was not given proper information; the person handling my paperwork didn't know how to use the computer very well and he had to re-do twice. Have also been charged more than what my invoice indicated.

Rating:

5.0

Store operating hourd

Rating:

5.0

Hassle free drop off.

Rating:

5.0

Excellent customer service. Friendly and professional!! Very satisfied!

Rating:

5.0

Very transparent

Rating:

3.0

The truck was given to us absolutely filthy....and yet we had to double clean to return ours! UHaul is going downhill and the prices only keep rising.

Rating:

2.0

No one there for days to answer a phone, left messages, no return calls.

Rating:

2.0

Whilst the outside of the trick was clean- the front was not. They forgot to have the truck we requested available for early pick up then the lock box did not work. The lateness delayed our entire trip. We came back when they were open to tell them but the man there could not fix it.

Rating:

5.0

Red was very helpful and worked the whole day along with two other people to help load, transport and unload the truck at a very reasonable price.

Rating:

5.0

Loved renting from Ray in Murphy NC.

Rating:

5.0

Tire pressure were low. Had to add air, About 15 pounds each

Rating:

2.0

My wife got a $250 dollar rate online and then called to reserve the truck. when I rented it they charged me $350. discovered this as I was loading the truck and just figured I would discuss with the drop off location. Was advised there was nothing he could do and would let his manager know when he came in the following day and was advised he would give me a call....he didn't

Rating:

5.0

I cannot think of a thing to change.

Rating:

2.0

It’s a bit confusing. The really isn’t any direction on where to go or what to do.

Rating:

5.0

Parked the trailer for me, exceptional customer support and service!

Rating:

3.0

Keys were dropped off after hours. No contact with personnel.

Rating:

3.0

Fix your app to where it gives people an optional closer place

Rating:

5.0

Very helpful and easy experience.

Rating:

3.0

I was very pleased with the service and assistance Red, provided. 👍👍

Rating:

3.0

The info to get the key from the lock box was incorrect.

Rating:

1.0

They took forever to check in my truck 24 hours after I dropped it off.

Rating:

5.0

Good people. Used them three times. Close to new home!

Rating:

4.0

Used online 24/7 dropoff by using app. Very easy process. Convenient location.

Rating:

5.0

No improvements needed

Rating:

4.0

Very helpful and got me hooked up properly.

Rating:

5.0

I love this place. Trading post and Uhaul all in one! Great biz model. Super nice people. Hey, Red!! lol We need a trailer in a couple weeks. We will be back!

Rating:

2.0

There was no one there to check in the truck. Someone did call the next day to let me know that the owner is in the hospital.

Rating:

1.0

The pickup place was closed. The key for the truck was missing and there was no dolly. No one helped me no matter how much I begged. I got charged twice for renting the truck. Call me. Major legal issues here

Rating:

1.0

Very pleasant to deal with

Rating:

5.0

There was an extremely strong odor in the truck from someone who used it for horses. Many people are allergic to animals. I don’t think it will ever come out and the truck only has 17,000 miles. I would recommend Uhaul selling the vehicle instead of embarrassing yourself with equipment like this.

Rating:

3.0

The truck we picked up was on empty when we picked it up

Rating:

3.0

First off, the Uhaul app is total garbage. I had recently used Uhaul for a $3500 rental and already had an account. Despite this, I had to take pictures of myself, my drivers license, enter references, and wait for approval. When I picked up the truck, ALL of those steps were repeated by the clerk at the rental location. Not sure why I even bothered with the app. More importantly, neither the app nor the clerk mentioned that there would be a mileage limit and a big charge for exceeding that. It was only when I returned the truck did that show up. I looked at the contract and it does say, in very small print, that I was limited to 44 miles. That limit more than doubled my rental charge and, had I known that, I would have chosen a different option. When checking in the truck on the app, there is an area where you can disagree with the charges and explain why, which I did. Uhaul still charged me the full amount. This mileage limit should be better communicated to the customer, not hidden in fine print.

Rating:

5.0

The trucks brakes were pretty bad. At 45+ mph, the whole truck would shake when applying them. Also, the fuel tank wouldn’t keep a nozzle on 2 different pumps. I had to hold it and let it trickle in which took about 20 minutes to fill it a half tank. I did let the drop off facility know about both issues.

Rating:

3.0

The owner very helpful and polite. The building has a lot of years on it and serves it's purpose well.

Rating:

5.0

We walked in and it seemed like no one was there, yelled hello and the older gentleman yelled back go away.

Rating:

3.0

Need to expand hours

Rating:

5.0

Ray was great. He was ready for me to show up and had paper work started. He went out and made sure I was hitched up correctly and wished me good luck!

Rating:

5.0

Very kind and easy to locate.

Rating:

3.0

App did not work at all. Had to wait for person to check in.

Rating:

2.0

Extend existing hours from 10:00am to 1:30pm to 9-5?

Rating:

3.0

Everything is fine

Rating:

5.0

I had to call customer service several times and every time I spoke to someone they were very nice and went Above and Beyond to accommodate. This is probably the best moving experience I've ever had and I've had several

Rating:

5.0

Very easy rental from pick up to drop off.

Rating:

5.0

need to get in touch with my rep who set up my acct. was supposed to get 650 free miles. and they only gave me 500 free miles. so i went over in miles and had to pay. but over all truck was fine no problems

Rating:

4.0

Pick up on site was a bit extended. I thought I had done everything I needed to do online to just show ID and get keys.

Rating:

5.0

All was as expected. And service was really great.

Rating:

5.0

It was a good experience no problems