Customer did not leave a comment.MaRah W.
Customer Reviews for Trailers & Hitches
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kimberly D.
Customer did not leave a comment.Yediydeyah Y.
I didn't drop of the UHaul, so I know nothing of the condition of the drop off point.Mary H.
Customer did not leave a comment.Orlando V.
I paid $1oo.oo down and I was told I would get it back when I brought the truck back. But there was no one there when I brought the truck back. A man was there but he said the owner was out of town. The man did't work for u-haul. So do I get the money thats owed me' Linda McGrathLinda M.
Customer did not leave a comment.Andre H.
great service will be the only place me and my family will rent from the best experience from a uhaul dealer thank you.Bryan G.
Premises not secure drop off key box located at the road in an unsafe environmentGEORGE F.
Customer did not leave a comment.Donna F.
Customer did not leave a comment.Leslie Gene C.
Improve your reservation system. I went to get a trailer at this location without a reservation. The website showed that a trailer meeting my needs was located at this location. Upon arrival I was informed all trailers were reserved. I left and drove 3 miles to the next location listed as having the same trailer. This location was closed. I got on the phone and did a reservation and the website sends me back to the first location to pick up the trailer that was supposedly reserved when I first visited this site. I wasted an hour trying to get a trailer. They did give me a free bottle of water.Larry C.
Customer did not leave a comment.Katie N.
dropped off after hoursCaroline G.
Customer did not leave a comment.ANGELINA S.
Customer did not leave a comment.Larry T.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.Truong thach H.
Customer did not leave a comment.Michael D.
Beverly was very helpful and amazing customer serviceJOSEPH M.
Customer did not leave a comment.Tracy M.
Beverly was great, very helpful. Customer service with beautiful smile. Thanks, again.Melissa H.
I was suppose to do U-Haul car share and I was called 6 different customer care agents and wasted an hour at the location just for them to tell me to go inside to complete the pickup. Every last agent I spoke with was rude and not helpful at all. This experience with U-Haul was an absolute nighttMonica T.
Customer did not leave a comment.Darien D.
I'm a Vietnam Vet with disabilities and it was difficult for me to unload the truck. I had to take more than the allotted time and got some help from the local VFW. Your representative at the turn in office in Columbus Georgia helped me by giving me more time to pay as I didn't have the full amount. Thank you for all your help and support. God Bless and Merry Christmas.Bertrand R.
Customer did not leave a comment.LORRE I.
Very not very and helped me unload.. hassle-free for meHarley B.
Customer did not leave a comment.Ebony B.
Customer did not leave a comment.john L.
Make sure dog hair is removed from vehicles. Make sure to be professional.Garrett L.
was not told the time of drop off. all the agent told me was the dayTammy H.
Customer did not leave a comment.Stephen B.
Customer did not leave a comment.Trisha F.
Customer did not leave a comment.TIM C.
Customer did not leave a comment.tomi O.
Customer did not leave a comment.Brandi W.
Customer did not leave a comment.Mike D.
I ordered a truck, blankets, and a dolly and prepaid for all on the website. The location didn't have blankets so I had to sit while they figured out how to take that off the bill. They never put the dolly in the truck so I paid for something I never got. Not a good experience.Dusty H.
I have had issues with the location on Box Rd, Columbus, GA so I switched to this location (Hamilton Rd). I also dropped by 5 mins before closing and was met with a smile. What a differ nice for the better. Efficient and hassle-free! Very pleased.LARRY T.
Customer did not leave a comment.RICHARD F.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.JOY P.
Inside of the truck was very dirty (cigarette butts in the cup holder, trash in the floor) as were the windows, windshield and mirrors.Catherine F.
Trailers and Hitches was amazing! I'll recommend this location to everyone.Jennifer B.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.Ronny B.
Customer did not leave a comment.FRED N.
Customer did not leave a comment.Virgina P.
Customer did not leave a comment.ROBERT B.
Customer did not leave a comment.Kenneth S.
Customer did not leave a comment.Harvey P.
Customer did not leave a comment.BENJAMIN F.
Inject the cashier with a ??Happy pill. Maybe she was having a bad day otherwise We suggest she has additional customer service training. She was semi-confrontational when we posed simple legitimate questions. Based our overall experience we would not obtain another piece of equipment from there. Finally, the young gentleman was very polite and kind with picking up slack in verifying the discrepancy in the fuel gauge. We are professionals and were on time constraints but if we were not making a sudden move, we would have canceled our reservation. Thanks for this opportunity for feedback.KIMBERLEY S.
Customer did not leave a comment.RITA R.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.HENRY P.
Beverly was very helpful and came out to inspect the issue's I told her about.tony W.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.MATTHEW I.
My overall experience with U-Haul was a good one. Both pick up and drop off locations were convenient and friendly. Would use either of them again for my future needs.PAUL G.
Customer did not leave a comment.Victor A.
Customer did not leave a comment.Stephanie L.
It was a hitches and trailers placejoe M.
Customer did not leave a comment.PATRICK W.
Customer did not leave a comment.Alex B.
Customer did not leave a comment.Michael G.
Beverly was friendly and efficientTerri S.
Customer did not leave a comment.STAN W.
Your web site indicated 24 hour drop off. This is not true. It is a gated facility, locked after 5 or 6 (can't remember). I got there 10 minutes late and they just happen to still be open.Hugh C.
Customer did not leave a comment.MARK P.
Customer did not leave a comment.Jerry W.
Customer did not leave a comment.EUNKYUNG K.
They did not help us hook up the trailer or help check lights on the trailer do not use themJAMES J.
Extremely Nice and Friendly! Will definetely recommend to everyone. Thanks.Nicole M.
Customer did not leave a comment.CHRISTOPHER J.
I rented a uhaul trailer from this location they told me the uhaul was clean. Got home and loaded it up a day later open the uhaul up and it smelled like someone hauled trash with it the smell would not go away I used a whole can of air freshener. I was so pissed I would not use this location at allCHAD H.
Guy at desk was not exactly Mr. Charming but his female assistant was very courteous and helpful.ROBERT K.
There was not a connection between this location and the Uhaul data base. I had to enter all of my information in again, a furniture dolly was not available, and I was only signed up for a one day rental when I requested a two day rental. Uhaul was very expense and I had to do a lot of extra running around since the 10' truck I originally requested was not available eve though I reserved it a week in advance. Also, I had to go to how different location to get a Uhaul.kelsy S.
Was very friendly, helpful and professional. Made check in a breeze.LEAH D.
lol leave the keys to the truck but the staff at the location was professional, courteous and awesome to deal withBYRON B.
This is a new location. They worked very hard to take care of me. I know they will improve quickly and be a prime location for U-Haul.Tommy G.
Made reservation to pick up at Box road at 3PM,went to box road to pick rental up and I was told that I had to go to Trailers & Hitches 5232 Hamilton Rd Columbus, GA 31904 to pick up rental. I told the clerk I was suppose to pick up there and he stated he did not have that size trailor so I went and got it. But my thing is I was told to pick up at Box road and if I wanted to cancel I needed to call 24 hours proir, so why could some one call and tell me rental was not there before I got there.Roosevelt V.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.CLAUDETTE H.
Did after hours drop off. No personal interactionROBIN B.
People are really friendly. Not much uhaul stuff but got the job done for me.BRIAN M.