Customer Reviews for Trannyman Tranmission & Auto
(U-Haul Neighborhood Dealer)

75 reviews

1052 W Jericho Tpk   Smithtown, NY 11787
(1/2 mile east of Mayfair shopping center)

(631) 543-0481

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8:30 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(631) 543-0481

1052 W Jericho Tpk
Smithtown, NY 11787
(1/2 mile east of Mayfair shopping center)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8:30 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

THOMASMICHAEL G. 
Rating:
5.0

No issues- easy rental

MICHAELJOHN JR R. 
Rating:
5.0

Customer did not leave a comment.

MICHAELS L. 
Rating:
5.0

Customer did not leave a comment.

Raymond P. 
Rating:
5.0

Customer did not leave a comment.

KEITHJOHN G. 
Rating:
5.0

The return process was a nightmare and I couldn't check up online I was charged an additional $27.75 for no reason

THERESAA G. 
Rating:
5.0

The process was quick and easy, the service was friendly, the vehicle was clean! Thank you!

BARBARAANN P. 
Rating:
3.0

Dropped off vehicle after hours, but due to poor cell reception, was not able to verify drop off myself using the UHaul system.

JOANS B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERFRANK B. 
Rating:
5.0

Customer did not leave a comment.

Ann A. 
Rating:
5.0

Customer did not leave a comment.

JOHNROBERT M. 
Rating:
5.0

Mike was very friendly on the phone and in person. He hooked up the trailer and get me checked out quickly. I needed and adapter to get the trailer lights working which he had in stock and sold to me at a very reasonable price. I would highly recommend this shop if you need to rent any Uhaul equipment.

MAX L. 
Rating:
5.0

Customer did not leave a comment.

IRVINGMARLIN J. 
Rating:
3.0

REQUIRED TO PARK TRAILER BEHIND BUILDING WAS NOT CONVIENCT . WANT FRONT DROP OFF

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

MARGARETP T. 
Rating:
4.0

Customer did not leave a comment.

Mark C. 
Rating:
3.0

Customer did not leave a comment.

VICTOR M. 
Rating:
5.0

Customer did not leave a comment.

JAMESL V. 
Rating:
5.0

Smooth transaction in and out. Thank you Mike

MICHAEL E. 
Rating:
5.0

The phone interface was horrendous. I was there over 30 minutes before I was able to drive away.

Randall H. 
Rating:
5.0

Very Fast Check Out and Return WAS Faster Thank You Will Come Here Again

John R. 
Rating:
5.0

Fast and easy service, definitely recommend

Mike M. 
Rating:
5.0

Customer did not leave a comment.

BRIANJ B. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Nothing

FRANKN B. 
Rating:
5.0

Outstanding experience. Quick and convenient, easy transaction. Mike was extremely friendly and helpful.

STEVENG B. 
Rating:
5.0

Customer did not leave a comment.

Barry G. 
Rating:
5.0

Customer did not leave a comment.

Michaele S. 
Rating:
5.0

Customer did not leave a comment.

DOMINICK S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth E. 
Rating:
4.0

They need better signage at the location. Confusing where “there” lot property is located. Not sure if there lot or neighbors.

Corey K. 
Rating:
3.0

Customer did not leave a comment.

Arthur D. 
Rating:
3.0

I dropped the car off a day early on a Sunday and was charged an "After hours service fee." The drop off day was Monday, which was Memorial Day, so I probably was going to be charged this fee anyway. Seems like a scam to be charged for dropping off the truck early, not late. Everything was done online so there was no "extra work" for anyone to do.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

all was good

Dominick C. 
Rating:
5.0

Excellent customer service!! Would highly recommend this location to anyone. Thank you!!

Elizabeth G. 
Rating:
5.0

Excellent experience, easy, and quick. Will definitely rent from this location again. The location owner was great - thanks Mike.

Dennis D. 
Rating:
5.0

Customer did not leave a comment.

Pat I. 
Rating:
5.0

Nothing - Excellent Service Received by Mike @ Trannyman

frank B. 
Rating:
5.0

When I arrived to pick the truck up there was a service technician there ensuring the fluids were topped off . The 10' foot U Haul truck was in good condition, the whole experience was pleasurable professional. I definitely would recommend U Haul to a friend and reasonably priced. Thanks

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Nicholas F. 
Rating:
4.0

Good service

Thomas M. 
Rating:
5.0

Michael at your Trannyman location is awesome. Great service! Thank you!

PETER C. 
Rating:
5.0

I dropped off during closed hrs.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
5.0

You tell customers that look for tranny man when they are going there and not thinking going to see regular u haul sign

leonard M. 
Rating:
4.0

Not much room to pull in, or park, or turn the truck around. Ok otherwise.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Hanna B. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

gill T. 
Rating:
5.0

Customer did not leave a comment.

dan C. 
Rating:
5.0

Customer did not leave a comment.

Alyssa V. 
Rating:
3.0

Customer did not leave a comment.

Oscar H. 
Rating:
5.0

Customer did not leave a comment.

William V. 
Rating:
1.0

Customer did not leave a comment.

Theodore S. 
Rating:
5.0

Customer did not leave a comment.

Debra S. B. 
Rating:
5.0

Owner very helpful and accommodating. A+

andy H. 
Rating:
5.0

I am not sure you can improve on it, everything was EXCELLENT!!!

Jeanne R. 
Rating:
2.0

Lights on trailer did not work - had to go to U-Haul dealership for repair got back to shop and light still not working - finally got lights to work at shop cost me an extra 2 hours - no parts on my car where replaced just bad connections on trailer

Dennis M. 
Rating:
5.0

Nothing. Everything is great.

Susan S. 
Rating:
5.0

Please do not change anything

JOE C. 
Rating:
5.0

Nothing, eveything was great

ROBERT H. 
Rating:
3.0

Customer did not leave a comment.

David G. 
Rating:
5.0

truck was great (brand new) convenient location salesman very helpful (mike) the only thing that was a little bit of a pain was picking up the truck after hours with the mobile app

Vito C. 
Rating:
3.0

I also had a hand truck and furniture pads on reserve when I placed my reservation. Upon arrival I was told the dealer does not carry any of the access items. I would have chosen a different dealer if that was the case. I had to scramble to get the other items just to make sure I returned the truck within the 6-hour window. Uhaul needs to be clear and make sure their customers get what we are asking for. Why offer these options if you don't know if its available at the dealer or not??? Extremely disappointed.

Somia S. 
Rating:
5.0

Customer did not leave a comment.

Gail C. 
Rating:
5.0

nothing

mike P. 
Rating:
1.0

Late, waited for hours. Avoid at all cost!

Alex S. 
Rating:
5.0

The manager was extremely helpful both with the rental and assisting us with directions to our next destination. He even gave us a tutorial on how to use the maps on our phones. This was the cleanest auto repair related store we have ever seen. All representatives should be of this quality!!

Tom S. 
Rating:
5.0

Excellent experience. Mike was a pleasure to deal with and equipment was impeccable.

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
2.0

Not sure if it was the location's fault, but the blankets that I rented with my truck were not delivered. I had to go to other Uhaul places to find them. Also my contract stated that there was a 1/2 tank of gas when actually there was a little more than one quarter tank. That equates to roughly $20 worth of gas. Thank goodness I took a picture of the dash before I pulled out of the parking lot.

Tim A. 
Rating:
5.0

Excellent service and equipment.

Stephen P. 
Rating:
5.0

Trannyman, was very Profesional, Mike was very accommodating and helpful. I will definitely rent a truck from Mike at Tranny man again.

Robert W. 
No reviews have been submitted for this location.

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