Customer Reviews for Travel Store #3

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Travel Store #3

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John E. on

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Tina R. on

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I reserved a 15ft., yet I got a 10ft. It was dirty in the cab and the loading area. Funnily enough, a 24 hour rental was expected back within 5 hours.

Breanna C. on

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Marc S. on

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Did not have the extra items I ordered (dolly's, pads) and then requested that I pick these up from another store. Had 2 trucks there that were both >15 years old at least and both had mechanical issues when I attempted to drive them. I will say however, the young lady working this location was absolutely fantastic and went out of her way, above and beyond, to attempt to find solutions for us and ultimately found another location with a truck for us to use.

Michael P. on

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Jeremiah T. on

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chiquita D. on

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Make sure customers are aware when trucks are not available in advance.

Fred W. on

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A little more countertop for handling the credit card.

Fred W. on

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John J. on

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Drop off was fine..accept they watched me sweep out the truck.. supplied the broom.. YET OBVIOUSLY REPORTED THE TRUCK RETURNED DIRTY!

Arkeita E. on

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RICHARD W. on

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Thomas B. on

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EDWARD C. on

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Margaret W. on

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Wyley A. on

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Location operator was outgoing, helpful, and friendly. This was not my most convenient location, but instead assigned by U-Haul as a substitute when a problem occurred at my booking location. Everything worked out fine.

rebecca K. on

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Angela D. on

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Doing an excellent job keep up the good work no changes excellent job

Ashley B. on

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Excellent service.

Kendall H. on

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marion baxter B. on

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Great service. Drop off was easy. You guys are the best.

GREGORY J. on

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The salesman was very pleasant to deal with and went out of his way to accommodate me. I would recommend this location based on his hospitality.

Paula C. on

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DWIGHT H. on

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Nothing as these two make u look great and do a great job

SUZANNE W. on

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The gentleman that helped me was absolutely phenomenal. He made sure I understood everything and even took the initiative to look around to make sure I was getting the better deal coming to him mile wise. He was very sweet and considerate of my time. I will be back. Thank you!! ??

GREGORY H. on

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David J. on

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William R. on

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Customer service was very good and the guy was very helpful and made that drop off easy.

Robert P. on

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This process was difficult bc Shaneele keyed in the wrong amount $0.02 short and the process to 2hr long and they figured the money amount error

CARLton A. on

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My charge for my rental was $69 and some odd dollars and they took over $80.00 out of my account they keep giving me the run around i am really upset

Cher B. on

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Mileage cost is a bit high.

jennifer L. on

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deborah S. on

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Have equipment clean and have equipment available. We requested a dolly but couldn't get one because they didn't have one.

Lee R. on

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Nice young owner of the store and u haul facility. Very trusting and friendly

Sarah B. on

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micheal C. on

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JAMEL G. on

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Everything was perfect.

Cheryl G. on

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Lee R. on

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Nice young man was very helpful when receiving the trailer

Shana P. R. on

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This tiny, little country store rocks ! It was raining and he was professional. He was the only one behind the counter, as well. I will rent from him in the future. His equipment was in a straight line and appeared well-maintained compared to what was available in Jacksonville, Florida.

Kevin P. on

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I would like to speak with someone about my experience. I was organized and efficient and booked weeks in advance and needed this ONE THING handled in the same way by U-Haul. This was not a good experience for me and I was extremely disappointed.

NELL M. on

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Great service and open late, so returning the truck is easy and flexible. Able to do everything via the computer...easy, easy, easy!! Rent the truck here!

Walter S. on

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excellent service

SHALONDA T. on

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Great Place! Thank you

James M. on

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Sonya T. on

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Everything was fine. I was pleased! Ralph was very nice and accommodating to me. Great customer service!

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CSR was very polite and made sure I had everything I needed. Was very helpful and and made sure I understood the contract fully.

DORAMETA S. on

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Nothing...everything was amazing!!

SHAWANDA M. on

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I put the gas back in and my card was still charged $14.

EDWARD C. on

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The person who answered my call on Dec. 31 was pleasant and helpful. The owner of the store was polite and very helpful on Jan 1 when I picked the trailer up. No problems at all.Thanks.

john R. on

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Brandon E. on

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Wheeler J. on

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Nabil E. on

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to instruct the person in charge to check the vehicle before you leave, to make certain customer conforms with signed agreement . I was informed with extra fuel charge by email charging me extra $10.60 for fuel , I was certain when I returned the vehicle the gage was on the half tank as it was supposed to be . I will call this sneaky gouging the customer after leaving the premises .

Pamela S. on

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Mary W. on

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Michael L. on

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Michael S. on

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robert L. on

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Joel M. on

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First, this was not the location we chose to pick up from. Then, was given the wrong size trailer. Bigger than what we ordered or needed but all that was available. The door was broken. Tried to exchange so we would not be charged for a broken trailer but the next one available did not having working lights. Ended up using the one with the broken door. Paperwork about when we were scheduled to return it was wrong so we got a call that we did not turn in the trailer on time and we had not even made it to our destination yet. We were scheduled to rent for 4 days and received the call the very next day. The gentleman at the location where it was supposed to be returned to ended up having to make phone calls because of the incorrect paperwork. Finally got it straight for us. We ended up only renting for 2 days.

BOB B. on

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Associate was friendly and efficient. It was a pleasure doing business with this location.

Judd E. on

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Kirsten S. on

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FRANK W. on

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I think you so much I will be using you again soon.

GEORGE W. on

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Great Job! Always got the Right equipment the customer need.

Richard J. on

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The Guy was so helpful , He parked and Unhooked the trailer for me. I will go back to him on my next Uhaul Rental for sure.

Ruthann B. on

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Christopher A. on

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The store owner tried to charge me 300 dollars more.

Shirleyann S. on

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DAVID C. on

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Great Job !!

SALIDA G. on

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VERNON J. on

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The owner was extremely nice and friendly. However it was out in the middle of nowhere. The truck lights went out as soon as we got about 30 minutes into our drive at night. Only brake lights and headlights were working. The dashboard lights and tail lights were out, for our 4 hour drive!

Paul M. on

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James D. on

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Can't think of any suggestions.

KARL C. on

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AMBER D. on

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Be like this location! Excellent!

Ben S. on

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The truck and trailer dolly was ready to go, my 48 packing blankets and 4 wheel furniture dolly were not, those items were not there. The gentlemen was very apologetic, gave me the 800# to call as well as his number if anything went wrong. When I called the Uhaul 800# the 1st lady I who helped me was useless...she directed me to a nearby location that was closed and gave me a number to the district manager for my $50 refund, whom never called back when I left a message. The 2nd call was much helpful, the guy called to check the next location had the equipment, which they did, then I asked him about $50 and he instantly took care of it. Overall the pick up location was good, the execution on Uhaul corporate was lacking

ANGELO G. on

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We always go to Raff for our rental needs and he always help! It was very quick process and I'm definitely going back.

Thomas C. on

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Jeff P. on

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Jesse N. on

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Very helpful also. Very likeable young man.

Chris H. on

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Chris H. on

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SHUNYOUNG S. on

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ELVIANA S. on

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I can't read the email on the receipt for my bill need to improve your billing email

Tommy J. on

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uhaul make you feel like you getting a good deal but you not i really feel like it is a rip off they charge too much my card was charged twice then refill the gas is another charge so just that experience I HAVE SENT EVERYONE THAT ASKED ME ABOUT UHAUL I TOLD THEM TO GO ELSEWHERE AND WILL CONTINUE TO TELL THE ONES THAT ASKED PERSONALLY IT IS A RIP OFF

Michael C. on

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Michael C. on

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none

David T. on

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JAMAAL A. on

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Rental Process was done in few minutes, The Guy is very Professional at his job , I'm definitely going back on my next rental.

alton T. on

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Excellent service!!!

william D. on

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NERRISSA W. on

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ANGELA B. on

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I called for 2 days to inquire about dropping the truck off, no answer (at least 6 calls). The individual behind the counter could not help with the drop-off. She stated someone would be in later to check everything and I would receive a receipt. The location is too far out of the city to go back and forth so I trusted the system. The next day…now I am back in Maryland…I received a receipt that showed I was charged an additional $80 for keeping the truck for 2 days. My agreement stated I had rented the truck one-way and had 24 hours to drop the truck off. Had the individual been there to answer the phone or upon return of the truck we could have settled that at the time. Now I am forced to deal with the issue by phone.

Pull H. on

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The first trailer I hooked to had NO brake lights. I re-entered the store, alerted the owner and the transition to another trailer was taken care of in less than 5 minutes. The attendant was very courteous and helpful. I will need to rent again in a few days and will definately return to this facility!!! 3 thumbs up!

patrick M. on

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YVETTE W. on

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DAVID H. on

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William 1. on

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I can honestly not think of a way the proprietor could have made my experience any more pleasant. I have found my preferred U-Haul Rental location.

TAIESHA G. on

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Eveeything went very easy and quick , the Guy was Very helpful and I sure will go back For my next rental.