Customer Reviews for Trents Garage
(U-Haul Neighborhood Dealer)

135 reviews

710 N 7th St   Scottsville, KY 42164

(270) 239-8700

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 11/24/2022 - 11/25/2022: Closed
  • 12/23/2022: 8:00 am - 12:00 pm

Services at this Location:

Contact Us

(270) 239-8700

710 N 7th St
Scottsville, KY 42164

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 11/24/2022 - 11/25/2022: Closed
  • 12/23/2022: 8:00 am - 12:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Arleen K. 
Rating:
5.0

The nicest uhaul location I've ever visited. It's hard to find good people like this anymore. Highly recommended

Richard O. 
Rating:
5.0

I use this location regularly and have never had any trouble. They get me in and out quickly and are always very nice!

Tim B. 
Rating:
4.0

Equipment was what we needed and available when we needed it.

Phillip S. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
1.0

I reserved a truck in person.On the day we went to pick up the truck we were told it wasn't available and we had to drive 53 miles to another state and 53 miles plus back which took over 3 hours to get a truck.The truck seemed like it needed a front end alignment and the guy at the original location was quite rude.Wow what happened to Uhaul?

Terry S. 
Rating:
5.0

Customer did not leave a comment.

EDDIE U. 
Rating:
5.0

Truck wasn't clean in the cab, the floors. But I don't mind. Just didn't want to be held responsible for it.

Charity H. 
Rating:
3.0

The business was close since it was late Saturday.

henry R. 
Rating:
5.0

Super nice, friendly and accommodating!!

JEREMY H. 
Rating:
5.0

Customer did not leave a comment.

Ralph W. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Weekend drop off. All went great.

JIM S. 
Rating:
5.0

Easy location right off main road, very sweet staff.

Margaret R. 
Rating:
5.0

Not much of anythang, trent's garage was awesome!!! Will continue to do business with them in the future !!!

John C. 
Rating:
5.0

Customer did not leave a comment.

RONDA SUE D. 
Rating:
3.0

Need better word locks

Stephen B. 
Rating:
2.0

Customer did not leave a comment.

Dana T. 
Rating:
5.0

Customer did not leave a comment.

CARL V. 
Rating:
3.0

The person who got me hooked up was pleasant and helpful but lacked knowledge on how to hook up correctly.

Gerald L. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY N. 
Rating:
5.0

Customer did not leave a comment.

SALLY K. 
Rating:
5.0

Great place, staff was very helpful and friendly.

Michael M. 
Rating:
5.0

Our original pick up location was in our hometown. Magically, the truck we RESERVED online was unavailable when we called the day before scheduled pick up. Called our regional Uhaul and they found one about 40 miles away. The milage was allocated-tge new location very friendly-we were VERY pleased

Randy C. 
Rating:
5.0

Customer did not leave a comment.

john W. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
3.0

My reserved 15 ft truck was rented to someone else so they only had a 10 ft truck that I could only rent for 9 hrs. I could not get everything moved since I had to take it back by 5 and had to use more miles since I had to make more trips. I don't think this was the fault of trents garage but y'all need to get your stuff together. I'll only use penski from now on and I believe that I should be reimbursed for this bad experience.

JANET E. 
Rating:
4.0

It smelled like straight guys cologne. There was no dolly in there and I paid extra for one

Ashley G. 
Rating:
3.0

I self dropped on a Sunday when they are closed.

TIMOTHY M. 
Rating:
5.0

very good service.

Vanous B. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Thomas N. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
4.0

Nothing. Its good

STEPHEN B. 
Rating:
3.0

Customer did not leave a comment.

Beverly M. 
Rating:
5.0

Left keys in a drop box.

RANDALL S. 
Rating:
3.0

Customer did not leave a comment.

Kenneth G. 
Rating:
2.0

Customer did not leave a comment.

Autumn R. 
Rating:
5.0

Easy in easy out!

David O. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Thank you

ROBERT M. 
Rating:
4.0

This particular truck has NO AIR CONDITIONING!!

Sherry T. 
Rating:
5.0

Customer did not leave a comment.

Dianna W. 
Rating:
3.0

Customer did not leave a comment.

Richard O. 
Rating:
5.0

Customer did not leave a comment.

Brandon T. 
Rating:
3.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Elaine W. 
Rating:
3.0

Customer did not leave a comment.

Dan M. W. 
Rating:
5.0

Customer did not leave a comment.

DANA H. 
Rating:
1.0

Very upset. Trents charged me sales tax on my truck rental. I think I should be refunded that amount

Ronald S. 
Rating:
1.0

Reserved a week in advance and put my preferred location as Campbell Ln in Bowling Green, KY. I received an email the day of at 7:30 that my pick up location in Scottsville, KY which is 30 minutes away. This location was actually disgusting, and there were children running around everywhere, and one had a diaper that was so full, they were literally covered in feces. The truck was dirty when we got inside and it smelled like smoke. Awful experience.

Katelyn C. 
Rating:
5.0

Customer did not leave a comment.

Gwyn K. 
Rating:
2.0

I'm only giving the pickup location two stars instead of one cause the woman in the front was friendly. I literally had to have my brothers-in-law drag and hook the trailers up himself. No help. No asking if we needed assistance or have we hooked a trailer before? No sending an employee to inspect that it was put on right! If I would have came by myself I don't know what I would have done as I have never hooked a trailer up before . Luckily my brother in law did. The first trailer they gave us didn't have proper equipment to connect the break and turn signal lights so I had to call to the office (the U-Haul s we're located in a different spot than the actual address) and asked if we could take the other trailer next to it that looked in better condition and had ALL the equipment. The woman said that's fine , took the new trailer number and hung up. Again no customer service at all. She should have sent an employee with us to Help and have them test the trailers for working conditions. Or even better , have the trailers inspected before renting them and make sure all parts customers rent are there an working to avoid wasted time. Then I find out when I get to my drop off that she never changed the trailer numbers over. I had to explain what happen to them and clear up the confusion. Very unprofessional and no customer service whatsoever. If you use this location make sure to bring a male (if u can't lift heavy objects)that can lift the trailer and knows how to hook it up (lights too) cause you will be completely on your own .

Kaylee W. 
Rating:
4.0

Customer did not leave a comment.

Martha H. 
Rating:
4.0

Uhaul ( Campbel lLane , Bowling Green,Ky)dropped the ball on my reservation. I was contacted Sunday afternoon about my reservation not being available for the next day. I had booked a week and a half prior. Using this for business purposes this left 4 of my guys without materials for an extended amount of time(while I am paying them). I was rerouted to Scottsville, Ky to pick up a truck only to travel back to Bowling Green to pick up my materials. The Uhaul hub in Scottsville was very helpful but I am unsure if my company will use Uhaul again

MARK D. 
Rating:
1.0

The moron twins did not hook up my van properly on the trailer...one of the wheel straps came off while driving it. When I got to Florida 850 miles later I was also told they did not attach any safety chains and it was a miracle my van stayed on the trailer at all. When I picked up the van she marked it as 7/8 full but it was only 1/2 full...and the truck was very dirty and still had trash in it from the last customer. I must also say I did not reserve from them...I switched at the last minute...it took almost 2 hours of my moving day away. I had no choice.

Matthew B. 
Rating:
3.0

Regional Manager was exceptionally helpful and went out of his way to ensure a good customer service experience.

Amy M. 
Rating:
3.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

Sherry T. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
1.0

Customer did not leave a comment.

Lenora B. 
Rating:
5.0

Customer did not leave a comment.

jason M. 
Rating:
5.0

It was a pleasure working with Ms. Tula Hunt.

Elaine W. 
Rating:
5.0

Customer did not leave a comment.

Judith Y. 
Rating:
4.0

Not a thing!

Diana F. 
Rating:
4.0

Customer did not leave a comment.

William T. 
Rating:
3.0

Make sure the truck is in good condition. It drive awful and was not in good condition

Timmy W. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
3.0

Was a “Mom and Pop” auto repair shop but they were very friendly and efficient in renting the equipment I needed

lori J. 
Rating:
4.0

Customer did not leave a comment.

michelle D. 
Rating:
4.0

The vehicles were parked in a field that was kind of muddy. As a result, there was a big mud clump in the driver's side door that I dodged while I was using the truck. The people at trent's were great. They were very nice and helped me as a first-time U-Haul renter to understand what was needed from me.

Stephanie B. 
Rating:
5.0

Awesome service, very friendly.

Mason N. 
Rating:
3.0

Customer did not leave a comment.

Barry M. 
Rating:
5.0

Customer did not leave a comment.

NANCY M. 
Rating:
4.0

I don't know how to fix this, but my last two 26 foot trucks have leaked water in the rains I drove through. I had wet boxes both times. This is not Trent's fault but needs to be addressed somehow.

Jack T. 
Rating:
5.0

I don't think anything can be improved upon. Staff is friendly and helpful. Will always be my first choice for rentals!

DEANNA D. 
Rating:
1.0

Customer did not leave a comment.

Don S. 
Rating:
4.0

Customer did not leave a comment.

Martin R. 
Rating:
5.0

Customer did not leave a comment.

Sherry T. 
Rating:
5.0

Very friendly and helpful. Great job and customer service.

Linda L. 
Rating:
4.0

a good product

Terry S. 
Rating:
3.0

Nice people and she credited me for the furniture pads and didn't charge me for the extra miles I went over

Lee B. 
Rating:
5.0

Customer did not leave a comment.

Jimmy J. 
Rating:
3.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Aline H. 
Rating:
2.0

The issue is I had set the drop off location as Bluegrass mini storage located on the other side of Scottsville. Bluegrass is where our items are stored. I had to unload at the storage unit then drive to the other Uhaul facility to drop off the trailer. This isn't the first time your schedulers changed location on me and when you call them to request a location drop off change they always had an attitude. Need to work on personal skills

WALTER H. 
Rating:
5.0

Customer did not leave a comment.

Amanda C. 
Rating:
5.0

Thanks Trent Garage for helping us out in our time of need.

GENE H. 
Rating:
5.0

excellent location to get equip

TONY S. 
Rating:
3.0

Customer did not leave a comment.

Pablo S. 
Rating:
5.0

Customer did not leave a comment.

Vickie D. 
Rating:
4.0

The lady that waited on me was super nice.......

MIKE M. 
Rating:
3.0

It needs to be where, if you only need the uhaul for a day, you shouldn't be charged for two days, even if it is from state to state. Little pricey.

JAMIE M. 
Rating:
3.0

the drivers side mirror was loose and would change positions when you hit a bump, check engine light was on during entire trip, and the box leaked causing 8 of my boxes to get wet.

Jack T. 
Rating:
5.0

Customer did not leave a comment.

ALLEN C. 
Rating:
5.0

Customer did not leave a comment.

Mackenzee B. 
Rating:
3.0

Customer did not leave a comment.

john T. 
Rating:
3.0

Customer did not leave a comment.

yvonne L. 
Rating:
2.0

Check in trailers that customers bring in, brought in a trailer I rented and dropped it off here, a week later u-haul called wanting to know where there trailer was.

DANIEL W. 
Rating:
3.0

Customer did not leave a comment.

Jeanne M. 
No reviews have been submitted for this location.

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