Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you Gregory for all you help. You made things very easy.
NANCY D
Rating:
5.0
Customer did not leave a comment.
ARMANDO G
Rating:
5.0
Customer did not leave a comment.
JOSEPH F
Rating:
3.0
Customer did not leave a comment.
STEPHEN P
Rating:
5.0
Customer did not leave a comment.
JAIME C
Rating:
5.0
Customer did not leave a comment.
CHARLES R
Rating:
5.0
Customer did not leave a comment.
HILDA C
Rating:
5.0
Customer did not leave a comment.
STEPHEN M
Rating:
4.0
Dropped off after hours. So no comment on personal or cleanliness
Milind P
Rating:
5.0
Gregory got me parked and disconnected in quick ordeer. Handled everything about the return for me. Great customer service.
DONALD M
Rating:
5.0
Customer did not leave a comment.
Todd S
Rating:
5.0
Nothing, it was a great experience and the customer service was wonderful to get the right moving truck for the long journey.
MARK B
Rating:
5.0
Great service and very helpful thank you
Alva K
Rating:
5.0
Customer did not leave a comment.
ROBERT A
Rating:
5.0
Customer did not leave a comment.
LORI B
Rating:
5.0
Customer did not leave a comment.
Christopher N
Rating:
3.0
Efficient in registering; helpful in proper securing to my truck. Nice and courteous.
JORY V
Rating:
5.0
Customer did not leave a comment.
OMAR G
Rating:
5.0
Customer did not leave a comment.
JOHN R
Rating:
4.0
Customer did not leave a comment.
LANCE W
Rating:
5.0
Customer did not leave a comment.
shane c
Rating:
5.0
Customer did not leave a comment.
Pamela M
Rating:
4.0
Customer did not leave a comment.
JOHN H
Rating:
5.0
Customer did not leave a comment.
JOHN H
Rating:
3.0
Apparently truck was misplaced. Got a call from the Odessa office asking if I had turned it in or not...🤷🏽
JOSE W
Rating:
5.0
Customer did not leave a comment.
DAVID T
Rating:
5.0
Customer did not leave a comment.
JAMES H
Rating:
5.0
Customer did not leave a comment.
Billy J
Rating:
5.0
Great experience!
ANDREA J
Rating:
5.0
Customer did not leave a comment.
JOHN B
Rating:
5.0
Everything went perfect. I walked in and made a reservation and picked up the trailer the next day. When I returned the trailer it was quick and efficient. Everything should be this simple and easy.
RILEY M
Rating:
5.0
Profesional personal.
CARLOS V
Rating:
5.0
Customer did not leave a comment.
ISMERALDA S
Rating:
5.0
Great guy super helpful and informative.
RAFAEL R
Rating:
5.0
Very nice and organized. Was helped to show how to load my car safely.
CHARLES W
Rating:
5.0
Customer did not leave a comment.
GERALD S
Rating:
4.0
Customer did not leave a comment.
Carlos M
Rating:
5.0
Customer did not leave a comment.
KENNETH S
Rating:
1.0
Better service
RUPERTO M
Rating:
5.0
Customer did not leave a comment.
John B
Rating:
5.0
Easy as pie!
John P
Rating:
5.0
Customer did not leave a comment.
ELIZABETH S
Rating:
5.0
Customer did not leave a comment.
Barry M
Rating:
5.0
Beautiful experience. 10/10!
LEONARD D
Rating:
4.0
Customer did not leave a comment.
JOHN S
Rating:
1.0
The clerk tried to argue with me about the equipment that I was renting saying that it wasn't able to be used for what I needed it for even though it said on the website itself and I even showed him the screenshot and the website that the vehicle trailers can be used to haul bulky items that. Won't fit on a regular trailer. It took 5 people yelling at him before he finally let me pick up the equipment that I had rented. He needs to be fired.
Karen M
Rating:
3.0
Customer did not leave a comment.
Kodi R
Rating:
3.0
Friendly and helpful
Michael D
Rating:
5.0
Customer did not leave a comment.
Sherrie S
Rating:
5.0
Customer did not leave a comment.
robert a
Rating:
5.0
Customer did not leave a comment.
Ford L
Rating:
5.0
Everything went great.. very quick and very easy... 1700 miles with zero problems... small trailer low clearance.... maybe some watch your head stickers lol on the door way
Roger O
Rating:
5.0
my trailer rental was a one way. there is a Uhaul drop off location (Sandy's) about a mile from my destination in Georgetown. Sandy's does not show up as an option at the Alpine Uhaul rental location.
ellen w
Rating:
5.0
Customer did not leave a comment.
Chris B
Rating:
5.0
Customer did not leave a comment.
Judson R
Rating:
5.0
Customer did not leave a comment.
CLARISSA G
Rating:
5.0
Customer service was. quick, friendly and very helpful!
Jordan M
Rating:
3.0
Customer did not leave a comment.
Noe G
Rating:
5.0
Customer did not leave a comment.
Margaret E
Rating:
3.0
Not a location problem, but the self-service app crashed during return when I was trying to add photos. When I restarted, it considered the case closed and wouldn't let me add. ANd this form is broken; it refuses to accept a "not applicable" on "wewre the personnel helpful? There wasn't anybody there.
Edward W
Rating:
5.0
Very easy to make drop-off at this location - would definitely use aagain
JEFFREY L
Rating:
5.0
Customer did not leave a comment.
David M
Rating:
5.0
Customer did not leave a comment.
Keith R
Rating:
5.0
Customer did not leave a comment.
ALAN H
Rating:
3.0
They had truck I need. It met my needs.
Tom K
Rating:
5.0
Drop off went smoothly
Matthew G
Rating:
5.0
Good customer service and very kind folk
wikar k
Rating:
5.0
Great service, and very friendly and helpful.
Candice H
Rating:
5.0
Customer did not leave a comment.
Brian C
Rating:
5.0
Customer did not leave a comment.
Riley M
Rating:
3.0
The manager went out of his way to help us overcome a tough situation. Really nice guy.
Paul S
Rating:
5.0
Customer did not leave a comment.
Cesar G
Rating:
5.0
Customer did not leave a comment.
Lisa H
Rating:
5.0
Great service and extremely helpful.
Curtis S
Rating:
5.0
Customer did not leave a comment.
nina h
Rating:
4.0
Customer did not leave a comment.
Michael J
Rating:
5.0
Gregory was awesome. Excellent, customer service..
Highly recommend him
Albert v
Rating:
5.0
Customer did not leave a comment.
David M
Rating:
3.0
Customer did not leave a comment.
Nicholas B
Rating:
5.0
Greg is first class and easy to work with.
JASON S
Rating:
5.0
Fantastic experience renting a trailer!!
William H
Rating:
3.0
Customer did not leave a comment.
Jed R
Rating:
5.0
Great fast and excellent servive...thanks
RAYNALDO V
Rating:
5.0
Nothing, everything went well.
Fernando M
Rating:
3.0
IT is a small office. Outdoor site for self dropoffs. Not much more than that. My trailer had a flat tire as i returned it.
Manny M
Rating:
5.0
Greg is the most polite and helpful person!
David M
Rating:
5.0
Customer did not leave a comment.
anita j
Rating:
5.0
Customer did not leave a comment.
Tom K
Rating:
5.0
Returned unit after hours, employee free. Called location upon receipt of text confirming rental was secure and complete. Gregory was polite and courteous. I was advised I had left some personal items in the cab of the unit, and that I could return to retrieve. Look forward to utilizing services again in the future.
Deborah L
Rating:
5.0
Customer did not leave a comment.
Amy R
Rating:
4.0
Todo muy bien!!solo que la persona que recibió la treila en Alpine dijo que mi depósito yegaria en 3 días Ami tarjeta y ya tiene casi 15 días y no e recibido nada!!
Ali A
Rating:
5.0
Customer did not leave a comment.
dawn s
Rating:
5.0
Very friendly guy helped me park and had a funny, positive attitude. Redeemed using Uhaul.
