Best customer service I have dealt with in years. Online reservations were easy and fast. Convenient pick up and return. Won't use any other location to rent trailers!!!! Great job and thank youTed C.
Customer Reviews for Triangle Mini Storage
(U-Haul Neighborhood Dealer)
Wilmington, IL 60481
Services at this Location:
- Mon-Fri: 8 am - 5 pm
- Sat: 8 am - 3 pm
- Sun: Closed
Special Operating Hours
- 7/4/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Phillip H.
Customer did not leave a comment.bradley O.
Customer did not leave a comment.Richey H.
online order was difficult with the blanket accessory pricing and needs software correction to be more user friendlyAllen S.
Why did customer service lie about having to bring back the truck exactly at 9:45 since somebody else was waiting for it and we found out that nobody was waiting for the truck and there were other trucks sitting idly there in the lot.We could have added more time dropping the truck off iand not to be so in a hurry as we were dead tired of unloading and was becoming sick.David G.
Customer did not leave a comment.DIMITRIOS K.
I was very satisfied I didn't see any improvements needed everything was clearly marked everything was clean everything was ready when we asked for it very happy always come backRon S.
Customer did not leave a comment.Rebecca H.
Customer did not leave a comment.Lawrence M.
No improvement needed. Overall excellent. However your actual uhaul staff needs to be trained properly and stick to the actual agreement instedad of changing the drop at the last minute. I call jeff and amy personally because i know them ( j & r service center) they had no idea on what happening.. But im very satisfied like a hooker on payday.Chris R.
Customer did not leave a comment.Tamia M.
If I need another uhaul I'll be back. Called within a hour I was pulling away ready to move. ThankyouFran P.
The rental clerk made me feel very unwelcomed in his community and wanted me to give him specific details as to why I was renting a truck in his neighborhood or else he wasn't going to rent the truck to me. I think this clerk was stuck in the old western times. Very unfriendly to those not from his town.SEAN A.
All good except as I was ready for leaving I found a strap on tow trailer was almost ready to unravel.Cyndi H.
Customer did not leave a comment.mike W.
Customer did not leave a comment.Timothy P.
Great experienceChance L.
Customer did not leave a comment.Cheri B.
Location was great. Truck was a little old but the service was friendly and helpful.Jenna H.
Customer did not leave a comment.larry R.
The guy was very rudeCaleb K.
Good Communication.PAUL S.
Awesome serviceJOSEPH G.
Customer did not leave a comment.John B.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Christopher P.
This location has helped me in the past setting up a rental. This location is very helpfulTim E.
Customer did not leave a comment.Ken A.
The attendant was friendly and super helpful!CHRISTIAN S.
Make sure that repairs to the equipment get done before the next customer rents it.Adam G.
Cruise control would be a very nice feature I was also told the truck was dog tracking this is not the problem of triangle storage it's whoever maintains the truck. Would love to have a little bit better gas mileage average 6 miles to the gallon loaded and 8 empty.. other than that truck was a very big help and I'm thankful for triangle storage...David R.
Customer did not leave a comment.JASON C.
Customer did not leave a comment.Justin W.
Customer did not leave a comment.ALLISON M.
Include a spare tire on the vehicleSTACY S.
Customer did not leave a comment.Frank B.
Friendly, and courteous. The equipment was there as scheduled.John W.
Give the client a serving phone number. I called 10 times to confirm pick up as they requested and finally had to drive there to tell them. The man I spoke to was rude and had no apology and said I should have called the other number?DEBORAH B.
Customer did not leave a comment.Jerome M.
Customer did not leave a comment.Ulrike W. | Overall Experience
All of my furniture, stands, tables, recliners, tools, ect was covered in mold! My shop vac and a couple garbage cans had a little water in them. They told me it was probably mold from humidity! Yeah I doubt that because it was everywhere!Chad D. | Overall Experience
Customer did not leave a comment.christopher W.
Friendly staff, helped back trailer at return so it would be where they wanted it. Overall great experience from this location.David D.
Customer did not leave a comment.Amy P.
Customer did not leave a comment.Dan C.
This was the worst place I have ever rented a uhaul from. The customer service was very poor. On the truck it said 24hr rental and the girl working said bring it back before she wakes up. The truck did not start the next morning and they charged me over $100 more than they said they would charge. Terrible people running this placeDionna S.
The onsite managers/owners are great. Very helpful and polite. Would recommend them to others. Overall experience was good.RANDY B.
Great costumer service.BRETT F.
We were scheduled to close on our house on a Friday and there were complications. Everything I own was loaded in a 26ft uhaul. This location was able to extend my rental and save me a ton of work! Thank you so much for the services you offer.ADRIAN S.
Customer did not leave a comment.Christopher M.
THE BEST STORAGE UNIT FACILITY I HAVE DEALT WITH.TOM K. | Overall Experience
Customer did not leave a comment.Timothy L.
Very friendly and helpful. I would use their location over and again and refer to friends and familyKEVIN L.
Very easy process for the rental. Very clean I would definitely use again if the need arisesColleen D. | Overall Experience
Customer did not leave a comment.Timothy C.
Put up a bigger sign so people can serJILL S.
Customer did not leave a comment.jeffrey R.
Customer did not leave a comment.Christopher S.
Customer did not leave a comment.ELEANOR GAIL D.
Great experience and the staff was super helpfulScott E.
Customer did not leave a comment.david q. | Overall Experience
Customer did not leave a comment.DON N.
Customer did not leave a comment.carol B.
Customer did not leave a comment.NICHOLAS M.
Nothing Everything Was Great 👍PAUL H.
Customer did not leave a comment.PHILLIP D.
I would hope they could remind customers to take there I Pass with them so you would not have problems on the expressway Overall an excellent experienceJOAN M.
Customer did not leave a comment.MORIAH S.
Customer did not leave a comment.paul S.
Customer did not leave a comment.Joshua E.
This was our first time using this location, and we couldn't have been happier with them. The customer service was great.Shawn F.
Customer did not leave a comment.MARCIE T.
Customer did not leave a comment.JEFFREY B.
Very helpful, kind understanding 🙂Kristy P. | Overall Experience
Customer did not leave a comment.DANIELE H.
Customer did not leave a comment.THOMAS M.
Let the locals handle it. Corporate was trying to bounce me all around.Earin L.
Awesome owners. Very accommodating.Laura Z. | Overall Experience
Every thing was perfect customer service.Shelly D.
Customer did not leave a comment.art H.
All good. I chose this uhaul location because hours for pickup were earlier than others. Early pick up time is important for me.William C.
Customer did not leave a comment.Judah W.
Customer did not leave a comment.DOREEN A.
Service was excellent and very helpfulDaniel S.
Customer did not leave a comment.Will N.
Straps need to be looked after a little better but overall pretty new equipment and good service.Jeff K.
Customer did not leave a comment.Thomas F.
Customer did not leave a comment.Eric S.
Took few minutes at pick up and few minutes for return. Great place. I always rent from them when neededkimberly M.
Very helpful and professional.Lawrence P.
Customer did not leave a comment.Carrie S.
Customer did not leave a comment.Steven S.
Thank you so much for the use of your equipment. I would have answered early but I just got my computer hooked up again.Laura D.
The U-Haul truck I ran it the alignment was bad so it drove all over the road not to mention it had a burnout brake light because I got pulled over and had a written warning from a police officerFrancesca N.
Customer did not leave a comment.JAMES W.
Repair the broken defectsduane B.
Everything was great. Easy check out.Shelly D.
Customer did not leave a comment.Courtney H.
Customer did not leave a comment.Amanda N.
Customer did not leave a comment.John T.
Clear the leaves from the windshield so the customer doesn't have to.Sheila W.
Thank you!Cindy K.
They were a little busy which slowed the process a bit but I guess that's to be expected when a business does a great job.James K.
Customer did not leave a comment.Kerry B.
Problem free, nice people I use them for other purposes as wellTony M. | Overall Experience
The storage unit was clean and served it's purpose!Anna G. | Overall Experience
Top notch place. Great job Triangle!!!Matthew D. | Overall Experience
Easy setting it up & moving out. Good security.Cassandra D. | Overall Experience
Very nice facility, friendly staff. Never had any problems there. Always helpful. If I ever need a storage again, would use them again.GAIL G. | Overall Experience
Approximately 5/6 years with the unit. Called in payments, never had an issue. In the winter the snow is plowed and in the summer is nice and tidy. Wonderful people to do business with.LINO M. | Overall Experience
I appreciate the help they gave me in several instances. They were always courteous.DAVID H. | Overall Experience
After arriving and viewing the storage unit, I realized it wasn`t going to fit all of my belongings. the owner helped find me another uhaul storage facility with the space I needed. Great service!Privacy R. | First Impressions
I had a change in my move so I was not in need of this storage unit. I have used this place in the past and was very satisfied.Privacy R. | First Impressions
Very nice and clean storage facility. Owner was extremely nice and respectfulPrivacy R. | First Impressions
very helpful and answered all my questions...Privacy R. | First Impressions