I recommend having a better system to determine if a rental truck has been returned to the correct location and time. I received a text message and phone call the day after I rented and returned the truck stating that records indicated I did not return the truck I rented when I did return it. I followed the instructions given by the representative at the pick up desk to either physically give the keys to the attendant on duty or place it in the lockbox outside. I called the customer service line and was told that they would reach out to the location I rented from. A few days later I got an email with my receipt but no one called me back to follow up. It wasn’t until I called the customer service line again that I was told my issue was resolved.
Brianna H
Customer Reviews for Trip Stop 59045
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They need to have a more attentive person. The drop off is a gas station.
Erick REverything was perfect!
Omar T