The dealer/rep cancels the online reservation once u return the vehicle saying u need to get contract not just reservation. instead of moving the online registration to contract phase he cancel the online reservation. He made a new reservation at the dealer location again and make the rent twice by entering details by himself and ask us to contact u haul for refund. I’m very disappointed with U-Haul service for getting rental charged two times and never recommend anyone to visit this place as I don’t want u to get charged twice.
SAI P
Customer Reviews for Tripod Concepts LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.