I did not use the storage unit
Shalaman J | Reservation
Customer Reviews for Tristar Storage 3 LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The inside of the truck had old lunchables and empty drink bottles and the tire pressure light was on. It also took us forever to actually check in to get the truck
Ashley AIt wasn't the place. It's the app. It's terrible and needs to be updated.
curtis wThe agent helping us was very kind and easy to work with.
Jill GEasy and quick drop off
Natalie SMy dolly was not on truck and no one informed me it wasn’t available
John MDominique was very helpful. She was pleasant to work with.
Kendall H | Overall ExperienceWe need Dollys in the vehicles. I had to actually go buy one because there was not one available.
CATINA HEverything was very nice
Grace JWe found everything in great working order. The staff was very friendly and helpful.
Kendall H | Reservationservice was excellant but the buildings and storage lot was very dated and run down
john hDominique was not at the location so I had to call. She said to park everything and leave the keys in the drop box and she’d check me in when she got there in an hour. The next day she still hadn’t checked my rentals in and it was getting close to the time so I had to call again. Whilst she ended up checking me in on time, it was stressful to know that everything was still checked out to me even though I turned everything in 24 hours early so I wouldn’t incur any extra fees.
Andrew WTruck was on empty and still had furniture in the back from a previous rental. Apparently they don’t check on returns at all at this location. Luckily the area manager for U-Haul helped get me in another truck within an hour
Jonathan HThey were very nice and friendly
Cindy L | Overall ExperienceI wouldn’t change anything. I most definitely will be using you guys again.
Debra PThe Office Manager Dominique is very professional, always so polite and kind, beautiful human being... god blessed her!...the minute she welcomes you is like an angel is there to help. The only reason I am giving this place a 5 star is because of her. The place does not have a restroom facility.
AILEEN B | Overall ExperienceDominique at Tri Star was very pleasant and professional. She was very to work with. The facility is air conditioned and very clean!
Allyson N | ReservationNothing needs to be done, everything was great and the young lady Dominique was very helpful professional. I would use them again and recommend to others
TAMAKIA BDominque was fantastic. U-haul apps do not work properly from an I phone.
Anthony SReally friendly and helpful..appreciated all they're assistance
Doreen EPaula, the manager, was extremely helpful and professional. The facility was easily accessible and clean. I would not hesitate to recommend this storage facility to anyone.
Marguerite H | Overall ExperienceI rented a uhaul and when I got to my location it was full of roaches! This was the nastiest dirtiest truck I've ever rented. I didn't even get a refund! And now I may have a roach problem. I refuse to bring the things hauled in this truck in my home. Just despicable.
Katherine LPaula is very nice and helpful. Willing to go above an beyond multiple times just for me and it felt like she really cares.
JUSTIN S | Overall ExperienceCheck ride vehicles before renting
Clifton WMy choice for the drop off location in Sumter SC, was the ideal choice for me location wise. When making my reservation for drop off, U-Haul reps kept scheduling me for out of area locations more than 1 hr drives in opposite directions. There were several drop off locations in my requested areas but either U-Haul does not have record of ALL of their facilities or the service representatives were just not knowledgeable enough to research the desired areas. And might I add the road side assistance agency representatives were gracious for the most part, but the contracting companies and dispatchers are another story. Coming thru Saskatchewan Ca. The dispatch person for road side assistance that U-Haul connected with was a totally rude, disrespectful abrupt, miserably unpleasant and obviously lonely soul whose at the least job professional should be customer service. SHE had no customer skills at all, displayed no empathy, concern, nor interest in the distress that was at the moment taking place. Shame on her… karma is real!
Marita ALady waS VERY NICE AND HELPFUL
Herman JHad a great experience. Paula is very helpful and pleasant to work with.
JOSEPH M | ReservationWe ran over like 2days but did put a cash payment down for that reason so overage could be taken. Paid what we owed but the calls and texts and voicemails were so aggravating from owner it would make me not want to rent here again
Nakesha RI would definitely be using this storage again if I needed too.
Bashanda P | Overall ExperienceI had a great experience with this company. Great customer service.
Mary MNothing different!!!!.
Valerie TVery easy to rent and pick up. Drop off was the same. Nice facility!
Joe AOne of the easiest pick ups we have ever had.
Andrew TMs.Paula was amazing. She was the sweetest person I’ve ever met.
comeisha bI had an amazing experience with this company. So glad we picked this location!
Toi FPaula was absolutely amazing and so helpful with our rental! Best Uhaul dealer in Sumter!
Gerre BConsider having ramps for 10 feet truck. More safety & More efficiency.
Soumyadip A