Customer Reviews for Trojan Stg Of Rancho Cucamonga
(U-Haul Neighborhood Dealer)

1149 reviews

8866 Utica Av   Rancho Cucamonga, CA 91730
(@ Jersey Bl)

(909) 579-3128

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: 9:30 am - 3:30 pm

Services at this Location:

Contact Us

(909) 579-3128

8866 Utica Av
Rancho Cucamonga, CA 91730
(@ Jersey Bl)

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: 9:30 am - 3:30 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

WEI W. 
Rating:
3.0

Uhaul themselves need to improve their communication and not being timely. I went to the location I reserved my Uhaul at, which was in Fontana and was told the truck was at Trojan storage in Rancho Cucamonga…WT…I had to pick it up there since my movers were waiting. However that was now an additional 15 miles that I was going to have to pay for because Uhaul sent me to a location completely out of the way. Melanie the manager at Trojan storage understood and did everything she could to help this screwed up situation. Trojan storage I give a 5… Uhaul I would give a 1 star because of their inconvenience mess up the day of my pick up.

Danita P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES A. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
4.0

Convenient location

SHAWN L. 
Rating:
5.0

Great team of people... very helpful and kind!

Josette D. 
Rating:
5.0

My experience at this location was exceptional. Kevin, the Assistant Manager was very professional and friendly. He answered all my questions, leaving no doubt in my mind of the necessary steps to take in order to return after hours. Thank you Kevin!

GAIL G. 
Rating:
5.0

Customer did not leave a comment.

Ben T. 
Rating:
5.0

The Representatives working in the front office were very professional and friendly and helpful

TANA J. 
Rating:
5.0

Everything was great!

Queenetta S. 
Rating:
5.0

Customer did not leave a comment.

BYRON B. 
Rating:
5.0

The very best uhaul I have ever used. Great customer service. These people in opion should be models for

THERESA D. 
Rating:
5.0

Perfect customer service at this location

THERESA D. 
Rating:
5.0

The online check in process was a nightmare and was not easy to use. I failed the part where I had to input alternative contact let alone adding the passport and lease agreement. If you are going to ask these things, please state so I'm your reservation section. Don't surprise your customers on day of pick up. I spent 45 mins online and gave up. If Angela from Trojan storage wasn't there, I would have gone to Penske no matter how much they charge. Please make the pick up process easier by asking important questions during the reservation process. Overall Everything went well. I would recommend uhaul but definitely not the online check in and I would definitely not recommend the online drop off as well.

GENNADII F. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Marshay M. 
Rating:
5.0

Best customer service ever. You cannot improve on perfect.

THERESA D. 
Rating:
5.0

Excellent service....

DALILA F. 
Rating:
5.0

Customer did not leave a comment.

Keyi N. 
Rating:
5.0

Customer did not leave a comment.

BOBBY G. 
Rating:
5.0

Here they had Awesome Customer Service and friendly attitude.

KEVIN D. 
Rating:
4.0

Customer did not leave a comment.

Ryan M. 
Rating:
4.0

Customer did not leave a comment.

Harold L. 
Rating:
5.0

Customer did not leave a comment.

MARY V. 
Rating:
5.0

I got 2.2 miles per gallon on the truck very poor

Oscar O. 
Rating:
5.0

Would definitely rent from them again!

SANDRA S. 
Rating:
5.0

everything was fine

Tommy A. 
Rating:
5.0

Customer did not leave a comment.

BLANCA C. 
Rating:
5.0

Great and easy

ROBERT S. 
Rating:
4.0

They're pretty busy for pick up 1st thing in the morning but it's to be expected. I just heard someone saying something about them not liking pick ups. I thought it was good

RHONDA T. 
Rating:
5.0

I did the express check out and I didn't know where the key was. You should put the instructions to find the key at the box in front of the gate on that page because I couldn't figure out

jonathon G. 
Rating:
5.0

Customer did not leave a comment.

DELIA A. 
Rating:
5.0

Customer did not leave a comment.

Ronald G. 
Rating:
5.0

Not anything Trojan could improve but maybe Uhaul could not require us to bring it back where we started. I mean if we pay so much by the mile why should we have to pay an additional 80 for gas?

KAWAHN B. 
Rating:
5.0

Customer did not leave a comment.

MARIAN C. 
Rating:
5.0

Customer did not leave a comment.

Yacoub F. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Excellent service

Rodpatrick A. 
Rating:
5.0

Customer did not leave a comment.

Roslyn P. 
Rating:
5.0

Service was fast and efficient and the truck was in great shape. Thanks

Jerold P. 
Rating:
5.0

Customer did not leave a comment.

MOSTAFA K. 
Rating:
3.0

We had no problems. Except there was one one person working in the office the day we picked up the truck. It took more than an hour to get checked out. She was overwhelmed with too many customers, constant incoming phone calls, and UHAUL personal coming from other locations to also get a truck. She did the best she could but that office apparently needs more HELP!

ANNE S. 
Rating:
3.0

Customer did not leave a comment.

KADEJUAH A. 
Rating:
2.0

This comment is for not this site specifically but Uhaul in general. I had a reservation for this site originally. The day before my pickup I received a call from Uhaul saying this site no longer has my equipment but I should be able to pick it up at their Ontario location. I called them on the way there to confirm these last minute changes which they said was confirmed. When I arrived on site I was told that the reservation for the equipment (20' truck and auto trailer) was not on their system. They proceeded to tell me to come back tomorrow morning and they will have the auto trailer available but I would have to pick up the truck at a third site which was a mile away from where this second site was. The next morning I dropped my car off at the second site and proceeded to walk the mile to get the truck. At the third location I was told AGAIN that my reservation doesn't exist (even when I showed them the emails). They began to explain that their ticketing system doesn't talk with the system on site so they called Uhaul who proceeded to downgrade my truck size to 15' and sent my to the original location for pick up. WORST EXPERIENCE EVER

Peter K. 
Rating:
5.0

Customer did not leave a comment.

LETICIA R. 
Rating:
5.0

Customer did not leave a comment.

tanisha W. 
Rating:
5.0

Customer did not leave a comment.

Sihang F. 
Rating:
2.0

The rep we picked the truck up from was not very good at customer service. The truck was 5 miles over at what was told to us when we picked it up.

ALEJANDRO G. 
Rating:
5.0

Lauren provided excellent customer service -even with several customers coming in and out👍

CHARLES F. 
Rating:
5.0

The customer service office employee by the name of Lauren was very helpful and kind. Everything went smoothly!

Norma P. 
Rating:
5.0

Nothing. The employees at Trojan Self Storage of Rancho Cucamonga are the greatest. They maintain the equipment perfectly

Marcie G. 
Rating:
4.0

The service rep was polite, courteous and helpful. I appreciated this positive experience during a stressful move.

Deborah A. 
Rating:
5.0

You are good. Thanks for addressing my small concern.

DIONISIO V. 
Rating:
1.0

Worst experience with U-Haul I've ever had. First I made a reservation for a 15 ft truck and was told my truck was a hour drive away. So I settled for a smaller truck and was given a truck with a leaking valve. Driving alone the tire no longer could hold air and I was stranded 100 miles from any family that could assist. It took an hour to finally get assistance and the mechanic showed up without the proper tool to replace the valve. So for the rest of the 4 hour trip the low pressure alarm in the truck flashed and beeped making the experience miserable. Next time I'll spend the money and go with Penske trucks instead.

Andrew F. 
Rating:
5.0

Fast friendly staff. Clean nice trucks. Quiet easy to access location

Nancy L. 
Rating:
5.0

Nothing

simone B. 
Rating:
5.0

Customer did not leave a comment.

CARLOS JR B. 
Rating:
4.0

Overall the rental process through mobile/online is convenient and fairly easy especially if you need a rental prior to regular business hours of the location. For the most part my experience was smooth. However, the most embarrassing thing occurred when picking up the key for the vehicle. The keys are stored in a key pad lock attached to PO Boxes that are not related to U-Haul and unfortunately someone called the police on me for “tampering with mailbox” which was a complete false impression and three local law enforcement officers questioned me and my moving partner, ran our plates, and scanned our ID. All because someone falsely had the wrong impression. I was only picking up the key and it was embarrassing. The key location should absolutely be moved to another location away from those PO Boxes so this doesn't happen again to anybody.

Rene G. 
Rating:
5.0

Excellent customer service and experience from checkout to return. This is an exceptional location and will use them every time.

Douglas David G. 
Rating:
5.0

Customer did not leave a comment.

Linda O. 
Rating:
5.0

Customer did not leave a comment.

Rommel B. 
Rating:
4.0

Customer did not leave a comment.

Rayveion M. 
Rating:
4.0

Customer did not leave a comment.

Naif A. 
Rating:
5.0

Top notch customer care and service from reservation, to pick up and return of the vehicle. Excellent service every step of the way. Will absolutely use this location again.

Douglas G. 
Rating:
4.0

Check in over the web didn't work; 1800 # took 20 minutes to answer; online check-in only worked on the app; check-in and check-out had too many steps and took way too long; truck was filthy outside and inside; truck pulled to the right.

Scott S. 
Rating:
5.0

The locations were good. We made a reservation for one size truck and that was not available. So our reservation was not upheld.

Michael P. 
Rating:
5.0

very friendly and helpful service. clean truck and great prices Thanks William McFarland

WILLIAM M. 
Rating:
4.0

Easy pick up and drop off! Friendly staff too!

Sandrine A. 
Rating:
5.0

Great customer service by Angela. Thank you

Andrew E. 
Rating:
4.0

The vehicle was dirty, windows were close to being a hazard with he level of cleanliness, the check engine light was on from the time I picked the vehicle up.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY G. 
Rating:
1.0

Customer did not leave a comment.

Arthur G. 
Rating:
5.0

Customer did not leave a comment.

Ranson P. 
Rating:
5.0

Customer did not leave a comment.

Kathleen B. 
Rating:
5.0

Kevin was very helpful and friendly

Stephen J. 
Rating:
5.0

Customer did not leave a comment.

Kathleen B. 
Rating:
5.0

Everything was great. Kevin was first class and took care of an issue with the door on my rental right away. Highly recommend this location and note great service by Kevin as well.

Brian O. 
Rating:
5.0

Customer did not leave a comment.

Denis E. 
Rating:
5.0

Well! Not user friendly with the lock and the spring loaded door that flies up so fast. The lock was very difficult to open. I had to get someone to help me The door flew up so fast it almost took my finger off, very dangerous, my finger is sore now. I feel it should accommodate women as well! Thank you I called three times about the lock and I had to wait on hold about 10 to 20 min then I could mot get transfered because the operator could not help. There is no direct line to answer a simple question. Having to go on line to request or ask questions while moving is nearly impossible. When people move we do not have the means nor the time to get online for a question to be answered. Each office should have a direct line Because of this I will probably go else where due to poor communication between customer and UHaul. To order on line was great, walk in office was great but after that all communication stops. Poor phone service

Anna G. 
Rating:
5.0

Customer did not leave a comment.

Shawnmaurice W. 
Rating:
1.0

I rented a appliance dolly and they charged me for an extra dolly. I guess there is a tag on the dolly in the truck and with all the stuff we moved we put stuff against it. I would recommend taking it out. That is a set up to make more money. I wouldn't recommend thos place to no one. I told them I didnt use it and they didnt give a Damn.

LUCIANO D. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Everything done right

ROSEMARIE D. 
Rating:
5.0

None

DAISY R. 
Rating:
5.0

Customer did not leave a comment.

Morgan G. 
Rating:
5.0

Customer did not leave a comment.

Navraj G. 
Rating:
4.0

Customer did not leave a comment.

LORENA V. 
Rating:
5.0

The guy who assisted me was also kind and cute.

Tiffany W. 
Rating:
4.0

Truck was visibly not sanitized inside becauseI found sticky stuff and sunflower seeds.

DARREN O. 
Rating:
5.0

Customer did not leave a comment.

Gustavo S. 
Rating:
5.0

Customer did not leave a comment.

CLIFTON C. 
Rating:
5.0

Try to have shorter hold times for customer service. I was on the lint through three people to try to solve my problem, a total 53 minutes.

DAVID A. 
Rating:
4.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Great service

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Friendly and professional staff, would recommend

Richard C. 
Rating:
5.0

Windows should have been cleaner and truck should have SiriusXM.

Rick M. 
Rating:
5.0

Customer did not leave a comment.

LINDA C. 
Rating:
5.0

they always have trucks available and are they to help if needed

Samantha W. 
No reviews have been submitted for this location.

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