Lower the mileage cost back to $1 a mile OR LESS. And have trucks fueled up, every truck i rent is 1/4 full or less. Newer trucks are better on fuel than 2017 or older.
ERIC M.
Customer Reviews for Trojan Storage Of Rancho Cucamonga
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super fast and friendly! Was in and out in minutes!! Definitely recommend this location for anyone's moving needs.
jennifer S.This was an easy process. Excellent service. We were in and out and on our way in no time.
Joe L.Low tire pressure when I got the vehicle but the person helping me was very quick to fix it for me. No issues during the rental period
Leilani T.Excellent customer service and great personality
FRANK B.The app is worth less because of its simplicity it doesn't work so the customer spends their time trying to work an app that was not designed right away why say anything about it when we know it will not get fixed.
Israel R.The workers at this location were the best! Super quick, very friendly, and it was overall one of the best experiences I've had at a uhaul.
Scott V.The staff was rude. Asked the lady to check me in and she was irritated that I asked her for a recipt.
SHAREEF E.Staff was informative on what I needed
Steve G.keep up the commendable job.
Gerry S.The van hadn't been inspected before I got it, there was dirt in the cargo area that I had to sweep out myself, as well as a razor and some personal scrub cloths. There was an opened bag of cookies in the dash board window, and some splatters of who knows what on the side. I liked the assistant manager, Kevin, he was a little shy, but nice. I didn't know that I was supposed to submit the inspection notes on the app before I left the premises, so my comments and entries didn't save. When I told Kevin that, he didn't know about it either. I mentioned to him that the mileage on the contract was off, and so he adjusted what I owed accordingly, which impressed!. I think they need a little more training on the 24/7 share rental process. But all in all, the price is good, and they are helpful and thoughtful.
MIsti C.I think everything went very well. I had an overall, very nice experience.
Diana W.The guys at Trojan storage are the greatest everybody should get a storage there and use their trucks
keith B.Luis is a terrific representative of your company. He is courteous, knowledgeable, and always willing to help. The location is clean and well organized and the equipment always ready to go. Easy call to keep going back...
Brian O.Equipment was not fueled to 3/4 when received and needed to be swept. Staff was curtis us and friendly.
Andrew L.Check equipment for proper running service before leasing tire service “DID NOT†arrive as scheduled I waited for 2 hr. When I was told 30 min. Or less
larry M.Courteous and professional . Cleanest and nicest truck I have ever rented from uhaul
Jason H.The check in and drop off process was quick and easy. I did have trouble uploading pictures but other than that it was great.
Michelle E.No comment at this time
Christopher C.Double check gas. It wasn't what it said it was.
Sharde G.Great friendly customer service
WANDA H.You guys need to update the U-Haul app because I was expecting my overall trip to be 65 bucks which is what the app told me then it basically doubled when I got to the facility I picked it up from also the truck I reserved looked like it went through mud
Ryan C.On time â²ï¸ appointment, courtesy check in. Representative helpful.
Al F.Bring down your weekend charges.
Anthony I.The representative was very professional, helpful, and knowledgeable. He made us feel comfortable with our choice to use UHaul.
Cecelia H.My reservation was for 1.09 a mile was billed at 1.39 a mile. My reservation location didn't have my reserved vehicle so was sent to another location that was double the distance away that your representative said it was. Made the move more difficult.
Octavian G.I want someone to call me since I'm unable to get a hold of this location. Had truck issues with battery twice and shaking of truck. Truck was very clean and smelled very bad. Please call me I want a refund for the trouble I had and I can't even get a hold of this location at all
Gil R.Luis at the desk is a great professional and everything you would like to see in a customer service representative. He is knowledgeable, courteous, and very welcoming. thanks Brian
Brian O.Everything was great. The office was very clean and spacious. Kevin was friendly and the prices was so very easy. Nothing to improve. I will definately recommend this location to all I know who need to rent a UHaul. I will come back again for sure.
Lisa M.Kevin was incredibly helpful with awesome customer service. Thank you for making my hellish move that much less hellish. He deserves employee of the month and a raise!
Alexander M.Nick was very helpful. He helped me load and unload my car, this is my second time working with him and I will be back. Thanks so much or your professionalism.
Danielle D.Kevin was great and very quick. Process was super simple and I was extremely pressed for time.
Kimberly W.Staff was wonderful, very helpful in answering questions.
Diana A.Simply keep the current staff.
Roosevelt L.Checkout was fast and easy service there is great will recommend.
Anthony B.Customer service at the site was fast and diligent.. great job
Solomon L.Friendly staff and the truck was clean.
Renee M.Check in through mobile device wasn't working which was frustrating. I went into the store and got help from the associates. They were really nice and explained everything really well. I'm very appreciative!
Danielle D.It was very easy to rent the truck and was great for my needs.
Tamara M.Seamless and very efficient. Friendly and helpful staff. Very quick process, I was not inside the rental office for more than 2 mins for pickup. For drop off i was there for 30 secs
Mitesh P.Make sure the gas gage is working on the truck
Jennifer J.