Great customer service from Angela!! Simple and seamless!! Will be my first consideration for any future storage needs!!! No need to improve!!JOHN F.
Customer Reviews for Trojan Storage Of Rancho Cucamonga
(U-Haul Neighborhood Dealer)
Rancho Cucamonga, CA 91730
(@ Jersey Bl)
Services at this Location:
- Mon-Sat: 9:30 am - 5:30 pm
- Sun: 9:30 am - 3:30 pm
Special Operating Hours
- 1/25/2022 - 1/29/2022: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome customer service!!!GUSTAVO R.
Great customer serviceALEX S.
Customers Service Excellent!!!!!!PHILIP I.
Customer did not leave a comment.Gerardo J.
Had a great ðŸ‘ðŸ» rental experience, would so recommend to friends for future use.elena D.
Restrict smoking in the cab of the truck. It smelled awful!RIMANTAS B.
Staff is extremely helpful and kind.RAY D.
Nothing reallyshannon H.
Customer did not leave a comment.Malaika M.
Excellent Sunday front desk employee (Luis)ROMEL D.
The side mirror kept on moving while driving abs tires didn't had air in them. Worst experience. Also got in accident fixing mirror several times in freeway.BUPESH T.
The Uhaul service is good . I will refer to my friends come to rental the trunks. Because the prices is low costs.WING O.
Online drop off is not very well explained at after hour drop off.Steven B.
Customer did not leave a comment.MARIBEL S.
Customer did not leave a comment.Ryan W.
Customer did not leave a comment.Burt C.
Customer did not leave a comment.Gongbo L.
Great service.Gena B.
Customer did not leave a comment.David L.
The movers were great. The customer service lady was just ok.ERIC A.
Customer did not leave a comment.BRUCE B.
Excellent staff/service. Made a challenging day much better!!! Thank youKATHRYN A.
Muy amable la atenciÃ´n en ingles y en espaÃ±ol.GUSTAVO S.
Great ServiceHELZIE L.
Customer did not leave a comment.ALBERT L.
Had a great experience. Easy ordering online and confirmation by phone. Very easy pickup and return. The staff was awesome: very cordial and personable, efficient, and caring. The best truck rental experience I've ever had.Francis F.
Excellent customer service! I highly recommend.FERNANDO V.
Clean the Van and make sure it is filled with gasSTEVEN B.
Customer did not leave a comment.ROBERT G.
Customer did not leave a comment.FRANCISCO V.
Excellent customer service. The whole process was simple and easy. The office staff was well trained and experienced and friendly! Thank you for making moving just a little bit easier!EILEEN M.
the lady at this location named ashley is not paying attention, she's very rude too. despite repeatedly saying i don't need insurance she still charged us the insurance. i will not recommend this place.JOE S.
Customer did not leave a comment.ELMER A.
please don't use this site. they are terrible. despite declining the insurance they will still charge you with insurance eJOE S.
Customer did not leave a comment.DONNA P.
Customer did not leave a comment.KURT A.
Customer did not leave a comment.JULIE E.
Clean the Vehicles before renting them out the truck I rented Smelled really bad like cat or dog urine and there was cat or dog hair everywhere thick and bad and it was dirty sorry but it was ðŸ™Vanessa P.
Ramp very hard to latch on hooks, trogen storage manager assuming very snide, rude, unprofessional, also storage co very expensive, and you must give a 30 day notice to vacant. Other than that truck was goodDAMON M.
Be sure the moving blankets are there. There were none in our truck.Joan W.
Great location. Helpful, kind staff. Highly recommend.Gloria B.
Customer did not leave a comment.MYISHA F.
The ignition key was very hard to turn as we tried to turn on the vehicle. The light came on that tire pressure needed attention as we finally turned on the key but other than those two items the truck was fine.Samara B.
Was running behind schedule and returned the truck late, but the staff called the next renters and helped both of our rental needs.John M.
I rated Trojan Stg Of Rancho Cucamonga excellent because they had a variety of moving truck options. We called around and they were able to provide us with a truck that met our needs. Their staff was also very helpful.John M.
Excellent serviceNOAH M.
I don't understand why you guys claim the rental is only 19.00..it is far from it ..almost 100 dollarsROBERT V.
Great Service!TONY F.
The customer service here is awesome. They were very helpful and professional. They had the items I ordered on hand.Cheryl P.
Truck was leaking oil, left spots at both homes for me to clean up. Truck sun visor was broken. The facility that provided vehicle was fine but truck needs better serviceLaurence B.
Customer did not leave a comment.NATHANIEL B.
Trojan storage customer service is excellent! Thank youDONALD S.
Truck was in bad shapeSHAWN L.
I was rebooked to this location which was very inconvenient. I was called about the same time I pulled up to the original location I booked at. With barely any notice and a strict timeline I was up against this wasn't fun. Didn't have a choice and due to the increased distance it almost doubled my mileage which came out Of my pocket.BRICE C.
Thank you to Angela, for always making sure my rental experience is a pleasant one!Karyn L.
Nothing. Service was the best of any U-haul location ever. Staff was great!ROBERT M.
Customer did not leave a comment.NICOLE J.
Customer did not leave a comment.MICHAEL Y.
The trick was in the inside of the public storage, which is not allowed for me to enter, but you didn't tell me of that.SEOKJOON C.
Customer did not leave a comment.ROBERT G.
Customer did not leave a comment.Xiang C.
Customer did not leave a comment.Adam C.
The worker was very professional and helpfulBeverly W.
Customer did not leave a comment.SHEILA M.
Excellent customer service. Everyone was very friendly and helpful, they made the whole process simple and stress free.Richard B.
Customer did not leave a comment.Roxanne C.
Love the customer service very friendly staffMARIBEL C.
Windshield & side mirrors were dirty.VINAY M.
This was my second time renting a truck to move. Great experience each time. Fast and easy.KRISTINA V.
Great customer service.ALEX S.
i was greeted with a lot of negativityjose P.
I did not received a copy of my receipt from this location.CARLOS M.
Customer did not leave a comment.DERRICK P.
Customer did not leave a comment.Dashawn P.
Customer did not leave a comment.Ruperto D.
Customer did not leave a comment.ROSEMARY A.
Customer did not leave a comment.SCOTT M.
Great customer serviceJOHN C.
Customer did not leave a comment.YANQI Z.
Please emphasize that if returning truck after hours, customer must take photo of dashboard while engine is on, to read and report mileage and gas level. Emphasize that customer must be at your location's driveway to submit photos/proof of returned vehicle.ROBERT C.
Customer did not leave a comment.SCOTT M.
Customer did not leave a comment.WEI W.
Uhaul themselves need to improve their communication and not being timely. I went to the location I reserved my Uhaul at, which was in Fontana and was told the truck was at Trojan storage in Rancho Cucamongaâ€¦WTâ€¦I had to pick it up there since my movers were waiting. However that was now an additional 15 miles that I was going to have to pay for because Uhaul sent me to a location completely out of the way. Melanie the manager at Trojan storage understood and did everything she could to help this screwed up situation. Trojan storage I give a 5â€¦ Uhaul I would give a 1 star because of their inconvenience mess up the day of my pick up.Danita P.
Customer did not leave a comment.CHARLES A.
Customer did not leave a comment.Michael R.
Convenient locationSHAWN L.
Great team of people... very helpful and kind!Josette D.
My experience at this location was exceptional. Kevin, the Assistant Manager was very professional and friendly. He answered all my questions, leaving no doubt in my mind of the necessary steps to take in order to return after hours. Thank you Kevin!GAIL G.
Customer did not leave a comment.Ben T.
The Representatives working in the front office were very professional and friendly and helpfulTANA J.
Everything was great!Queenetta S.
Customer did not leave a comment.BYRON B.
The very best uhaul I have ever used. Great customer service. These people in opion should be models forTHERESA D.
Perfect customer service at this locationTHERESA D.
The online check in process was a nightmare and was not easy to use. I failed the part where I had to input alternative contact let alone adding the passport and lease agreement. If you are going to ask these things, please state so I'm your reservation section. Don't surprise your customers on day of pick up. I spent 45 mins online and gave up. If Angela from Trojan storage wasn't there, I would have gone to Penske no matter how much they charge. Please make the pick up process easier by asking important questions during the reservation process. Overall Everything went well. I would recommend uhaul but definitely not the online check in and I would definitely not recommend the online drop off as well.GENNADII F.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Marshay M.
Best customer service ever. You cannot improve on perfect.THERESA D.