Perfect and pleasant experience. Thank you !
Bobby W.
Customer Reviews for Trooper Pawn and Gun LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was wonderful
KEITH J.Excellent customer service and friendly staff.
Paul P.Service excellent. Randy Yusuf is very friendly and accommodating.
Johnny R.N/a
Darmaine S.The people where very helpful and it was easy to get my 20 foot UHaul
BRYAN S.Felix was great help 👍
THOMAS S.Friendly and professional people that take care of their customers. Highly recommended.
Michael R.I have rented from Trooper Pawn twice in the last few months. Their service has been excellent both times, and I expect to use them again. Maddie was the agent who helped me book this rental, and she was both helpful and friendly.
Brian O.Excellent service and vehicle ! This was my second time patronizing this location in the last two weeks. A-1 !
William L.This location I have used several times in the past . They are always kind ,courteous , and respectful. The trailers have always been clean and in great shape. The employees are great people here.
John G.My reservation at Uhaul BelAir was moved to Uhaul Semmes without letting me know. Why not advise the customer of this change ahead of time so we can go straight to the right location ? All 3 staff at Trooper Pawn and Gun LLC (Semmes) were very helpful and friendly. Fixing a low tire pressure issue on the spot before departure. Recommended !
Johannes S.Amazing people. Madi is amazing
Madison W.Representative was friendly and knowledgeable. I had no problems with U-Haul. I highly recommend this business.
yvonne C.Put cruise control in the trucks 🙂
JOSEPH M.The Uhaul representative didn't have a good attitude. He acted as though we didn't belong in his store. He made us feel very uncomfortable when we entered his store. I would NEVER visit his store for a rental or other products. He needs to learn how to deal with customers that you looked different than him.
Johnathan A.Excellent service! I will definitely come back here for all my uhaul needs!
James B.I love u haul
JOHN J.Such a friendly group of folks there. I'd do business with them any time
ROB S.It was fine to me. Didn't have any problems.
Peggy H.After filling out online information and conducting the online check in...it made it a very simple process and drop off was effortless . This location definitely needs some utility Dolly's....they didn't have any for the customers. No fault of their own. 5/5 rating.
derek V.Very friendly no problem
David H.All was good
Terry B.The people that deal with uhaul customers are awful.They have over charged me and the manager at the store hung on me.
todd M.Great customer service
Margie P.Friendly, but didn't check in my return at that time.
Mark T.This was another good Uhaul experience for me. I recommend them.
michael W.This place/men were very nice and helpful! However, this was not the place that was on my order. When I arrived at the correct place, they told me that they didnt do it anymore. I would have to take it elsewhere. Would have been nice to know this ahead of time.
Wendy A.Dropped off truck on afternoon (3:45pm) of day it was rented. Trooper Pawn & Gun was closed even though Saturday hours were listed as 9am-6pm!
Stacy D.Checking my banking balance I saw the U-HAUL undue charge of $189.90 (two times is the correct amount). I contracted a 15' Moving Van last Saturday 2/21. Pickup 10:43am and drop off 5/22 10:00am. Order #10978029 I do not agree with the invoice sent and debited from my card (see attached). I agree to the additional payment of 9 miles more than the initial condition, changing from $91.86 to $94.26. I request appropriate adjustments and a refund of payment. Thank you, Ricardo Luz 251 225 2862 ricardo.luz@arcelormittal.com
ricarto L.Staff was extremely helpful
Paul D.I will never get a U-Haul from this place again they screwed me over so bad. I turned my key in and the dolly into them that same night and they didn't check the truck in until like 2 weeks later and then try to charge me for all that and charge me for stuff that I had nothing to do with. Again I will never ever get a truck from them again and I will tell people not to get a truck from them either they're crooked.
Melissa M.Ive rented a trailer twice now, and both times I was extremely happy with Troopers customer service and the trailers were in great shape.
Kevin B.Great customer service and support. Thank you
Mohamed H.Great experience
Eddiie Dale R.Nothing. Everyone was friendly and helpful.
Russel S.This location charged me almost 400 dollars for a uhaul claiming that it was damaged when I took it for less than the mileage I rented it for.
estefania R.Great service
Mugisho M.Make check in ( the calling of the references) the day before instead of at pick up. We lost 40 minutes waiting on that.
Randall L.Very professional and knowledgeable, service was outstanding, would highly recommend
Norbert Z.The only place I rent from. Awesome customer service. 10 stars 🌟 plus!
MARY W.