Customer Reviews for Trou Automotive
(U-Haul Neighborhood Dealer)

476 reviews

735 Philadelphia Pike   Wilmington, DE 19809

(302) 416-6746

Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: 9 am - 1 pm

Special Operating Hours

  • 4/11/2021: Closed

Services at this Location:

Contact Us

(302) 416-6746

735 Philadelphia Pike
Wilmington, DE 19809

Services at this Location:

Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: 9 am - 1 pm

Special Operating Hours

  • 4/11/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Ebony B. 
Rating:
5.0

I was treated like a good neighbor.

Martin M. 
Rating:
5.0

Got the job done

David H. 
Rating:
5.0

Great quick service very polite

Marty F. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
1.0

Have visible signs especially at night time and lighting. It was extremely hard to see and find especially at night time.

Vincent V. 
Rating:
5.0

Actual location was run down. But the guy was very friendly and truck was there, clean and ready to go. That's all that mattered to me.

Michael S. 
Rating:
3.0

IMPROVE APPEARANCE

William W. 
Rating:
3.0

Customer did not leave a comment.

William E. 
Rating:
5.0

Customer did not leave a comment.

CARL G. 
Rating:
5.0

Customer did not leave a comment.

Melody M. 
Rating:
5.0

Customer did not leave a comment.

Violetta S. 
Rating:
4.0

Customer did not leave a comment.

Kevin N. 
Rating:
2.0

The dude wasn't even wearing mask for starters, we waited at the counter for a few minutes then realized we had to go outside and get him. He was super nice but it was also concerning that he didn't even do a truck inspection with us and just said its over there be sure to take pictures.

Hannah T. 
Rating:
5.0

Customer did not leave a comment.

PERCY F. 
Rating:
5.0

Fast, efficient and courteous crew at this location. Perfect and seamless.

Franklin K. 
Rating:
4.0

Uhaul should keep there promises

DAMITA H. 
Rating:
5.0

Very Fast

PEKKA M. 
Rating:
3.0

My move could of gone better I wound up having to pay a lot more then expected because I had to get a van since I was sent to two different places an neither place had the 15 foot truck I originally reserved and I was told that the second place I was sent to definitely had it. I should have paid between $50 - $60 and wound up paying $190 instead. I was not happy with that at all. Anabela Gomes

anabela G. 
Rating:
4.0

Customer did not leave a comment.

Ed P. 
Rating:
5.0

This place is awesome

ANTONIO T. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
2.0

Not a very inviting space.

Lee S. 
Rating:
1.0

The Uhaul portion of this facility was very much an after thought. There was little parking and the facility was littered with vehicles being serviced, poorly paved lots, and actual trash. The office was a messy, filthy disaster. The shopkeeper seemed like the Uhaul return was an inconvenience for him and he was not friendly. I did receive a phone call ahead of our return with detailed instructions on how to return. This was very helpful since the phone number listed on our actual Uhaul contract was not in service.

Jerry R. 
Rating:
5.0

Nothing

Charles G. 
Rating:
4.0

Customer did not leave a comment.

Mike R. 
Rating:
5.0

Customer did not leave a comment.

Sharmaen A. 
Rating:
5.0

My one comment is I only needed the trailer two days. I wish I could have dropped off the trailer in Portsmouth Nh and then picked it up again on Monday for the return trip back to Wilmington. Thanks

RICKY S. 
Rating:
5.0

this place is awesome

ANTONIO T. 
Rating:
4.0

People at this site were great. The app is horrible though. Try not to use the 24/7 uhaul app. It sucks. Go to this site in person, the people are very helpful when the app won't work.

ROBERT B. 
Rating:
5.0

This place is Awesome

ANTONIO T. 
Rating:
5.0

Great communication and the owner was very helpful!

John C. 
Rating:
4.0

Uhaul needs to keep there word

jim B. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH B. 
Rating:
1.0

This was one of the worse experiences I have ever had with any company. The vehicle was dirty inside and with COVID 19. I had to wash the truck with lysol. The location was not very identifiable in both locations. I did not receive confirmation of location until the evening before the rental. I have many pictures to prove what poor service that was provided. I will not recommend your company. I may go on the social media and upload pictures of my experience with your company.

Judy M. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Filip P. 
Rating:
3.0

system was down took forever

Chris M. 
Rating:
5.0

App was horrible person inside saved the day

the R. 
Rating:
1.0

The mobile pickup did not work. On a four hour rental I spent 1 hou getting the vehicle.

Christopher S. 
Rating:
5.0

I tried to use the app but it wouldn't accept my valid drivers license number. I called customer service and had the order change to manual so the humans at the location could help me. Your app is terrible.

Judith Q. 
Rating:
3.0

The place was a mess. Impossible to pull into without assistance. Did not provide drop off receipt until I called and asked for it 4 hours later. Associates quickly set their lunch aside to help disconnect trailer.

Mark C. 
Rating:
5.0

very good guy stopped what he was doing to get us out quick when self checkout wasted 30 min had us rented in under 5 min

adth M. 
Rating:
1.0

You have the worst ethics about resolving issues and complaints. You do business with people who are relocating, something which is very stressful for some. Uhaul was the most stressful part of my move and because you are the only company who offered what I needed I felt that no matter unfriendly and understand you were toward me that I was stuck renting from you. I will be writing a full story on my experience with you from the booking to the drop off. I will never rent fro you again!

Cristian V. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
3.0

Not welcoming and friendly. It was like we were imposing g on him at first when setting up the reservation. He was okay, not great, when he came out to help connect things up to the car.

jeff K. 
Rating:
3.0

The property was not very inviting The person that was there when we dropped it off said that we would have a confirm of drop off in 20 minutes and 3 days later we still did not have it. I called and they said they would send it but never did.

laura N. 
Rating:
5.0

Nothing it was great experience.

Michael F. 
Rating:
4.0

Very informative

marvin G. 
Rating:
3.0

technician was very helpful and knowledgeable . would use them again

Anthony A. 
Rating:
5.0

These guys are great only location I use as a business man my time is money they know what I need and always take care of me

the R. 
Rating:
5.0

very helpful

William J. 
Rating:
1.0

The employee at the location stated that not only was the interior of the truck not sanitized, they had no supplies with which to do it.

Scott B. 
Rating:
3.0

Customer did not leave a comment.

Don B. 
Rating:
3.0

You to update your computers application, because that link will not giving me option to fallow and get me code # in order to have the key for me pick up at 7:30am and loss money because I pay for 3 hour helpers and I finally get the key after 9:15 am

Carlos M P. 
Rating:
5.0

Customer did not leave a comment.

Virginia Lois A. 
Rating:
5.0

They saved the day

William J. 
Rating:
4.0

Customer did not leave a comment.

Brian D. 
Rating:
2.0

My initial telephone instructions was not helpful to self return the truck. As instructed, I visited uhaul.com and was to go to the top left corner to find self return my vehicle. After many attempts at a closed location at 8.00 pm, I called Uhaul again and was thankful for new instructions to visit uhaul.com/share and was talked through the process. A wonderful uhaul operator.

ADINA E. 
Rating:
4.0

Customer did not leave a comment.

Sue Ellen C. 
Rating:
1.0

Customer service is horrible. Hard to contact someone. Shouldn't have uhaul trucks at locations that are closed

Bradford W. 
Rating:
5.0

Everything went as promised. A great alternative for moving a smaller amount of items in a very affordable way.

Cait G. 
Rating:
4.0

Customer did not leave a comment.

Chris L. 
Rating:
5.0

Antonio and Steve were great! I would use them again and recommend them to friends.

Darryl F. 
Rating:
5.0

After having been given the runaround this location came through

ronald R. 
Rating:
5.0

I was in and out

Dwight F. 
Rating:
5.0

Customer did not leave a comment.

GREYSON H. 
Rating:
5.0

Very Nice Guys

karen G. 
Rating:
2.0

There was nobody on-site for assistance and the place is a mess, like a garbage dump. The app is reasonably good but slow and time consuming. Replicated information requests already given like drivers license pictures----took about 30 minutes to get through everything. Glad I returned in daylight as the area seems a bit dodgy for nighttime return.

Jack W. 
Rating:
4.0

Customer did not leave a comment.

victoria A. 
Rating:
5.0

First class

STEVE T. 
Rating:
5.0

They Speak English

Courtney H. 
Rating:
1.0

Matenance need to be done on that car. Transmission was slipping. There was nails in two front wheel, dangerously low tire pressure.

Vitalii K. 
Rating:
5.0

Easy and professional!

JOSEPH W. 
Rating:
3.0

Customer did not leave a comment.

Kevin H. 
Rating:
4.0

Customer did not leave a comment.

Ann H. 
Rating:
5.0

Very quick

william B. 
Rating:
1.0

I rented a 15' truck at 9 AM on Saturday 9/14 and returned it the same day at 2:00 PM. The employee at the location didn't check the vehicle in Monday, then went on vacation. I tried Monday, Tuesday, Wednesday, and Thursday to have the Regional Supervisor for U-Haul travel to the location to close out my rental which was reflected on their system as delinquent and not turned in. It took multiple calls, and they were not responsive at all. It finally got closed out the following Friday evening. I will not be renting from this U-Haul location any time soon. I suggest the same for you.

Howard K. 
Rating:
4.0

Very polite and went over everything so we dont have extra charges

tyler N. 
Rating:
2.0

There was not a living person there at pickup or dropoff despite being during posted open hours.

Jonathan P. 
Rating:
5.0

Customer did not leave a comment.

david A. 
Rating:
1.0

Customer did not leave a comment.

SCOTT P. 
Rating:
4.0

Customer did not leave a comment.

salamon W. 
Rating:
5.0

On Time, Quick and Efficient.

Rishabh S. 
Rating:
4.0

Excellent service

khalif B. 
Rating:
1.0

I had problems making the reservation and spent a lot of time with uhaul on the phone prior to pick up I did not get an invoice to show charges Uhaul customer service was not the best

patrick N. 
Rating:
5.0

Always have what I need

avaro M. 
Rating:
5.0

Quick service

Brandon B. 
Rating:
4.0

Customer did not leave a comment.

Benjamin R. 
Rating:
2.0

The truck was not swept out. The employee there at 730 didn't know how to use the computer so couldn't help us to express check in. There was a wait when we returned the truck--employee with computer skills was out picking up his kids. Both polite and friendly but not helpful

Bridgette K. 
Rating:
1.0

The fact that i tried calling both this location, and the walnut st. location, and neither place answered. In addition their mailbox was full and wasn't able to leave a voicemail. After driving all around Wilmington trying to find the walnut st. location, i had to call customer service and again wasted my time, money, and effort on this whole entire trailer ordeal. I'm very unhappy.

eric H. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
4.0

Customer did not leave a comment.

james M. 
Rating:
3.0

The dropoff location was closed but there was a U-haul repair guy there who proactively approached me and was super helpful confirming where to park (this was far from obvious) and where to drop the keys. I didn't get his name but this was ~5:30pm.

Carl M. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
3.0

No running lights on trailer. Only brake lights & turn signals worked.

Otis S. 
Rating:
5.0

Customer did not leave a comment.

jeff S. 
No reviews have been submitted for this location.

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