Customer did not leave a comment.
KAMYRIA A
Customer Reviews for Troy Self Storage 231
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
need to add one extra day to move for other things that might happen beyond your control.
DANIEL HThe stirring column was not lined up properly
Demeriex BExcellent customer service from the lady who checked me in !
LAURA CTell customers that the rental period starts from the time paperwork is given, not the reservation time.
Tracy FI've rented UHaul equipment at other locations whitch were more spacious, better organized yards and several staffers to assist. This is a limited, smaller location whose main business is self-storage rental. The Uhaul service is adequate for the location most likely and the attendant friendly.
Augustus KWhile it didn't happen to me, while I was turning in the rental equipment, there was a gentlemen next to me picking up a car-hauler trailer. That trailer had a very low tire (air pressure) and another that was completely flat. Due to it being the weekend, there was no one on-site to assist him so I aired up the tires using my compressor. Perhaps a little more thorough check of the equipment on a daily basis would help, although staffing is limited.
AARON FNeed signage to let customers where to park when returning equipment.
Gordon WN/A
JAMEZ AI am writing to express my concern regarding Scott's behavior at the location, which I deemed unprofessional and unruly. I would appreciate a prompt response from a member of your corporate team.
Tierra EGreat drop off
Kevin KThe employee was extremely helpful and great to work with in accommodating our needs
ELIZABETH TThe employee who helped us was extremely thorough & knowledgeable, as well as friendly. Great customer service!
AMANDA BCustomer service were amazing
WILLIE FMore of the same
LAWRENCE MThe only thing was a taillight out. Very good customer service. Thank you
James RI was charged for insurance and I did not opt in for it. It took numerous calls for a refund
Gail SAlways great customer service at this location. They really accommodated me on New Year’s Eve by waiting until right up to close to help me and another customer.
JOHN TThe ladies were very friendly an offered superb customer service!
VERONICA MReturn unlimited miles in
Eric TNo improvements necessary
LAWRENCE MVery helpful and convenient.
ROBBIE SMake sure lighting works properly had to keep fooling with wires to keep turn signals and brake lights working never did get tail light to work
RICHARD HGreat drop off
Nancy TI explained to the woman that I needed a small truck to haul a bedroom set one way to Niceville, FL due to my wife having dementia and needed a care facility there. In spite of her having several small trucks on the lot she insisted I had to rent a 20 foot rig!
GARY KGreat work. Thanks for your time.
JOHN Slocation was closed so we followed directions and left vehicle at the site.
Sandra SDropped off the Uhaul trailer after hours due to hectic challenges getting our daughter moved into her dorm at Troy. The nice lady who answered the after hours phone was polite and courteous. Thanks for your help!
Christopher SVery friendly staff. Great location.
Sherry SHad no issues at this location and would use again.
Jeffery HThe staff was very friendly and helpful. They appeared to be adequately staffed. It was easy to return the trailer.
LAURY BQuick easy and very friendly service!!
Lameka BExcellent communication. The service was great. Easy pickup and return.
Shanda WThey did not have a furniture dolly ready for our use when we arrived. Granted, we were redirected to this location at the very last minute when we were supposed to get our initial truck. Every location should have at least some dollies stocked. If certain locations only allow for local moves, then you should not be able to schedule a pickup for that location! Furthermore, if this issue arises and a customer has to be redirected to another location, it should not be done at the very last minute (10 minutes after our initial pickup time). This issue added 2 hours to my move time, and it was very difficult for us to complete the move without the furniture dolly. I expect better from this company given the expensive rates you charge.
JACOB GAwesome
Mohammad RQuick and easy process! I can’t remember the lady’s name that worked there but she was so kind and helpful! We will definitely use them again if needed in the future.
Amy FONE STAR rating is only reflecting the poor condition of the Drop-Off point Parking LOT and the lack of information that the OFFICE is not on the same Site. No forwarding information. The PECAN STREET Drop Off site Address parking lot is rather run down with kudzu growing around one side, and dilapidated asphalt parking lot loaded with sand. Run down looking parking lot. The Storage Building looks way better than the parking lot. The office is not located at the Drop OFF ADDRESS SITE. There are not instructions or information indicating that the UHAUL OFFICE is down the street and around the corner from the Drop Point. I litterally did not know how to CHECK the trailing in or where to do it. Luckly a UHAUL Employee was in the parking lot, the second time. She was very nice and informed me about the separate location of the office down the street and around the corner. Otherwise, no one will know what to do at the 'unmaned' drop off point. The first time, I just left it in the parking lot and CALLED the original location to make sure someone Checked it in.
Brian MMake sure to clean all bugs out of the doors. But overall great place very friendly!
Na-Tassia SQuick and easy
Timothy CMore friendly service.workers were not very friendly.
Deanna GJust keep doing what you’re doing
Lawrence MTruck had a lot of issues
Hannah CFirst let me start off by saying at times moving can be very frustrating and very time consuming although through the experience I had with this company i was nothing of the source I started off looking for a U-Haul place just through the telephone book and you know as usual you never know exactly what you may get or who you may speak with and I was moving in town on a one-way move in Troy Alabama and I called this place and from the very beginning they went far and beyond my expectations of what I needed to be able to have a smooth easy move and to take the stress away of it April is who I spoke with in the beginning not only did she guide me through every step of the way but she did everything she could to make sure that this move was stress-free she explained all very professionally very kind far and above the my expectations of what anyone could do to help me she is that anyone would want to work with and she goes far and beyond to see that she takes care of her customers not only that but from the beginning as I told her my name after that she called my name every single time on the phone and the minute I walked in the door she also took extra time due to the fact that I only started out by renting a truck and realized that they also had storage April without hesitation took the extra time to help me get a storage unit in order to make my moving exactly what anyone would want to have also Abbie jumped in and explained things to me that sometimes you may not see or really understand the very beginning of what the rules and speculations are of how it all works I just want to give a shout out thanks to April and to Abbie for their kindness and professionalism There is absolutely no hesitation in me saying this is the place to go to get your moving and storage needs taking care of and after it all done you can just relax sit back know that you were taking care of by some of the very best I would recommend this to anyone and everyone that is in this area to use no one else April is more than an asset to this company and she needs to be recognized for the work that she does and the way she acts like it's not work to her it's helping those that are in need during a time of sometimes what you would say stressful time consuming and just plain out miserable If you ever moved really it's not a very pleasant thing but it happens all the time every day I could go on and on and on about my experience with this place and the people that I dealt with and by saying that Anyone that misses out on using this company and having an experience with April and Abby, all I can say is it's your loss And just some other to add to this as I stood there waiting to fill out my paperwork April was attending with someone else although as she was helping the other person she continuously call me by my name and let me know she'd be right with me and make me feel like my business was appreciated These days very hard to find people that actually want to work yet go to the extreme to make others happy Anyone that sees my review if you do not realize that this this location is not the best I don't know what other words I could say my business they will always have and will be recommended to anyone at any time not only to those that I know but sometimes to those that may just be asking in general I have no regrets using them and feel as though I met a wonderful person in April and also Abbie on the phone even when she was not feeling well was still extremely helpful professional and kind At this time I would like to thank April and Abbie and this location which Troy is very fortunate to have there are no words that can't express how much they take their jobs seriously and do it with not only professionalism but with a smile As we all know somedays you don't want to do that smile but there are people that will go above and beyond to make sure that there customers come first Again I would love to express my sincere thanks to you April for all you did to help me and to know that at any time when I call no doubt you will always remember who I am and will always address me by my name that is very special and makes anyone feel as though their businesses wanted Thank you so very much for everything and for making my experience be one that was very smooth and actually easy No doubt I give this business as many as could be given Stars The numbers 5 or10 whatever some companies use those numbers would not even come close to what I would rate this place again I express my extreme thanks My review may go on and on and some things may be repeated over and over this should automatically tell you that you cannot go wrong by using this location and these amazing to ladies U-Haul you really need to show these two how appreciated they are and to know how fortunate you are to have them work for you
Charlotte MAwesome, ppl
Ruby SI had easy access to everything I needed. I recommend using this location
Tikedra PEverything went great no problems.
Jason RWait on the first customer that comes in before the second one. Be friendlier and explain the process. Two people working. The floor was dirty.
Janice GKeep being friendly and welcoming . Thank you!
Albertha DHave coffee and pastry available!
Lawrence Mthe truck was dirty in the inside
Yasmine b