Nice staff member, easy transaction
Gina S
Troy Self Storage 231
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Troy, AL 36081
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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No complaints
ASHTON CThis is not the address where I was told to initially drop off the truck. I am not even sure why Walnut St. is an option as this is NOT a dropoff location.
Erin JTrailer had holes 8-10 drilled in the floor in a pattern, as though some previous customer drilled them to mount an object to secure it. When I complained to the woman working there who came out to photo the hitch setup, she asked if I wanted to change it out. It was 95F out and at this location you have to drive up around the block to pickup equipment. I had already done that and was running late. I told her, "no, I just want it to be right when I pick it up" Her world class answer: "That's on uhaul, we are just a dealer". To which I said you take them in and inspect them, why don't you report this? Her answer, "well you can too online". Sorry lady, not my job. I put duct tape over the holes, and a piece of plywood down to keep my belongings 'above sea level' as it was supposed to rain the whole way to florida that day. I get to florida, unloaded, and turned in the trailer. I showed the kid who helped me park it the holes. My wife went inside to turn it in, and told the lady about the holes. Here response: Well she (the Troy AL lady) didn't make any notes, and you didn't get the insurance so....." Needless to say, my wife tore into her after that.. But that is what you have work a work ethic in the troy operation.
donald oService staff made rental processing easy . Original rental agreement was completed online. Returning rental was fast and easy. I recommend using UhAul of Troy located on Pecan Street.
LATONYA C