Customer Reviews for Troy Self Storage 231
(U-Haul Neighborhood Dealer)

163 reviews

816 Hwy 231 S   Troy, AL 36081

(334) 566-2459

Hours

  • Mon–Fri
    8:30 am–4:30 pm
  • Saturday
    8:30 am–12:30 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022: Closed
  • 12/31/2022: Closed

Services at this Location:

Contact Us

(334) 566-2459

816 Hwy 231 S
Troy, AL 36081

Services at this Location:

Hours

  • Mon–Fri
    8:30 am–4:30 pm
  • Saturday
    8:30 am–12:30 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022: Closed
  • 12/31/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

robert L. 
Rating:
5.0

Customer did not leave a comment.

Shelia F. 
Rating:
4.0

Customer did not leave a comment.

Preston G. 
Rating:
5.0

Customer did not leave a comment.

Peter R. 
Rating:
4.0

Customer did not leave a comment.

NERITA H. 
Rating:
4.0

I reserved an appliance dolly, there was none available.

Preston G. 
Rating:
5.0

Heck Yeah Thanks

Michael G. 
Rating:
2.0

Staff person was rude to me and left me without a hand truck even though I rented it a month ago. Truck didn't have working tail lights half the time, rattled like crazy above 50, and the light in the cab wouldn't turn off at night.

Autumn B. 
Rating:
5.0

Customer did not leave a comment.

thomas J. 
Rating:
5.0

Keep up the good work!!

Thomas W. 
Rating:
4.0

Lady at pick up in Troy Al was most helpful. Truck rented was too large. She went out of her way to find me another. Truck windshield was covered with bugs. Had to clean to see. Inside truck was fine

Margaret C. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Johnathan H. 
Rating:
3.0

Customer did not leave a comment.

Tahira S. 
Rating:
5.0

After returning the truck early, I received an email that my rental had not been returned. I do not appreciate this.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

Yvonne W. 
Rating:
5.0

Customer did not leave a comment.

Tracie H. 
Rating:
3.0

Customer did not leave a comment.

Rick C. 
Rating:
5.0

Troy storage unit U-Haul location is the best. So helpful and doesn't mind answering questions at all.

Angela L. 
Rating:
4.0

Customer did not leave a comment.

Calicia M. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Doing an exellent job, thanks

Ronnie C. 
Rating:
1.0

I returned the truck with half tank of gas. I have pictures to prove it. The lady charged me $55.00 fir fuel. She just made her a big tip in my opinion. I will not use this place again or recommend it.

Lillian R. 
Rating:
3.0

My drop off location changed 3 times

Daniel G. 
Rating:
3.0

Our reserved truck was not available, we were rerouted 3 times for different trucks. An hour and a half later we ended up with this one which was larger than the one we wanted. We did get a discount but that didn't make up for pushing us the hour and a half and the extra fuel. The truck was also filthy with pine shavings that appear to be animal bedding and hair all in the cab and bed.

Todd C. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

Representative was very professional and helpful. She assisted in hooking up the 5'x8' trailer to my truck, insuring that it was safely secured to the truck.

Gerald C. 
Rating:
2.0

Employee there charged for insurance when I had declined coverage when I made the reservation online. When I returned the truck and went inside to settle up she said I'll email you a receipt instead of handling it right then. I suppose she did this so she could add that extra $14 without my consent.

Chuck W. 
Rating:
5.0

Debbie went above & beyond to help us. We are so grateful for all that she did so that we could get our son moved. Would highly recommend.

Jeff S. 
Rating:
5.0

Friendly service. Equipment was clean and ready.

Daniel D. 
Rating:
5.0

The front desk attendant (red hair tattoos) was great. She was very helpful and understanding.

payton M. 
Rating:
5.0

Customer did not leave a comment.

Wendy M. 
Rating:
5.0

Customer did not leave a comment.

Artis R. 
Rating:
5.0

Customer did not leave a comment.

Diana A. 
Rating:
3.0

Y'all need to make sure the trucks are well maintained maintenance wise cuz the one i had had transmission issues.

Miranda P. 
Rating:
4.0

The email confirmation that was sent to us had the wrong address for rental pick up. We wasted time going to the location on the email. Customers would appreciate having the correct address.

STACY P. 
Rating:
4.0

Customer did not leave a comment.

Burnette A. 
Rating:
5.0

Nothing.

Pamela C. 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
4.0

Customer did not leave a comment.

Valerie C. 
Rating:
4.0

Customer did not leave a comment.

Diana U. 
Rating:
4.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Luis J. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Sean T. 
Rating:
4.0

Customer did not leave a comment.

Asem A. 
Rating:
4.0

Make sure the tricks are clean and dont smell awful.

Stephanie R. 
Rating:
4.0

The battery needs to be replaced ! Had to jump it off after it sat a while !

Scott S. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Carrie J. 
Rating:
5.0

Customer did not leave a comment.

Ronald F. 
Rating:
3.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
4.0

Customer did not leave a comment.

Kim L. 
Rating:
3.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Micheal R. 
Rating:
2.0

I rented the tow dolly im a woman in my middle years no one offered to help lift it onto my hitch or unhitch it they acted like it was too much to even rent it

judith W. 
Rating:
5.0

Store does not keep hours that ate posted in door. Automated service is not user friendly I took 2 hours to complete transaction using automation. It took 3 times to get a representative to help contracted did not match. Had to go to two different location to get equipment to only get mileage and the store was 20 miles away instead of 8 miles that was quoted.

VICKY B. 
Rating:
1.0

Fir drop off only store does not keep hours on door. Got there at 1215 but agent was gone before 1230

VICKY B. 
Rating:
5.0

Customer service was exemplary

Troy C. 
Rating:
3.0

Just told me to park it. Didn't even look at it.

Gail D. 
Rating:
5.0

Customer did not leave a comment.

Dennis L. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
4.0

Just try to have dollies on hand and if not, please have the online reservation to indicate not available. Thanks.

Valerie J. 
Rating:
5.0

The staff was nice and professionally, quick and friendly.

Fioravanti S. 
Rating:
5.0

Customer did not leave a comment.

Derrick C. 
Rating:
4.0

No one there when we dropped off.

THORNTON C. 
Rating:
5.0

Nun

Derrick C. 
Rating:
5.0

They were Excellent, Professional, & Outstanding at this location in Troy, Alabama. 👌👌👌

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Don W. 
Rating:
4.0

Maintain vehicles better than this vehicle was. Cup holder station completely broken/detached. No where to put even a bottle of water securely. Sukhdev Bhatti

Sukhdev B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

Calvin B. 
Rating:
1.0

The tow dolly I received had two broken fenders. I had to stop and buy duck tape so that the fenders would not rub against the tire. When I pointed the broken fenders out to the Staff at the location, their response was it had previously been noted in the system. In addition the racket strap mechanisms were rusty and almost inoperative. I had to lubricate them in order for them to work. When I picked up the dolly the store was closed due to the Holiday. There were two moving trucks with car haulers attached blocking my two dolly. I had to drag the dolly across the grass, pushing a trailer out of the way in order to hook it up to tow vehicle.

Craig S. 
Rating:
3.0

Customer did not leave a comment.

SCOTT S. 
Rating:
4.0

Customer did not leave a comment.

Darryl D. 
Rating:
2.0

Office was ok, but employees were not very helpful. One person just read a number to the other, told me go around and drop off trailer. No one to help lift tongue off truck. Seemed annoyed when I told them blankets we used werent folded. When I dropped trailer it started to roll due to slop of lot. Found a piece or asphault to chuck wheel.

Scott R. 
Rating:
5.0

Loved the experience

Reba M. 
Rating:
4.0

Customer did not leave a comment.

BARRY G. 
Rating:
5.0

Customer did not leave a comment.

REBA M. 
Rating:
1.0

I did not get the lock box combination until after almost two hours waiting on the phone to get the combination. I asked the people when I returned it to suggest you give me some remedy for the lost time. I had to pay helpers for almost two hours. I am sure it will be a miracle if I get anything to make up for the time and money your corporation cost me yesterday. Sadly, that is where our idea of customer service has gone.

Joseph M. 
Rating:
3.0

Customer did not leave a comment.

John W. 
Rating:
2.0

The Younger girl is not very friendly in Troy. So not helpful when you have problems. We rented a car hauler and the tire was messed up. Got a mile down the road called them and she said I had to call Uhaul for help. Stayed on the phone 30 minutes. No answer. The girl told us we may sit by the road for 2 or 3 hours and would not give us our money back. Very unfriendly. Will not go back to that location ever.

Mark J. 
Rating:
5.0

Nothing the lady was very business like and helped me every way she could. If I need a trailer again I will definitely get it from the Troy uhaul

Vernon H. 
Rating:
5.0

At this time there is no need to consider improvement with your services. Everything was great, especially the worker who assisted me. I highly recommend using Troy Self Storage & U-Haul Rentals.

lytelia B. 
Rating:
1.0

Rude staff

ERIC C. 
Rating:
5.0

Miss Tabata has make a difference, her customer service is outstanding, very professional.!

JESUS P. 
Rating:
5.0

Customer did not leave a comment.

ROSE R. 
Rating:
4.0

Customer did not leave a comment.

Jeremy S. 
Rating:
5.0

Customer did not leave a comment.

Cesar moises E. 
Rating:
5.0

Customer did not leave a comment.

SHANTAE R. 
Rating:
4.0

Customer did not leave a comment.

Billy S. 
Rating:
5.0

Customer did not leave a comment.

Eula H. 
Rating:
5.0

Sunday drop off. Called Monday to confirm the return unit. Thanks

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

Millie M. 
Rating:
5.0

The 2 women in the office, who rented me the trailer, we're outstanding.

Christopher B. 
No reviews have been submitted for this location.

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