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Bryan T
Customer Reviews for Troy Self Storage 231
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Bryan TCame unmatched when loading and left tail light would not stay on , plug was loose
Kris VBoth employees were outstanding and extremely helpful. I was under so much stress, and they both were so understanding with myself and my husband. Zee even gave us 2 bottles of water, that I was so grateful grateful for. I will definitely recommend the Troy, Alabama location. Kudos to both women 👏 🙌 👍 👌
DAVID GI reserved using the U-Haul app and I should not have. The counter was so busy at the office, I tried to use the online customer support and they couldn’t help.
Trellys RThey were super busy as any college town is at the beginning of a school year. They actually met me as I was pulling in and were prompt with emailing us a delivery verification.
TERRY NI was upset I was charged for wrong location. The U-Haul attendant in Alabama told me that I can drop it off at the nearest location. I dropped it off at the nearest location and I was charged 127.00. I should have been told that up front. This is not a good way to do business.
Timothy MGreat customer service! I will always use them!
BRIAN ANothing because everything was good and the staff was so friendly and helpful.everything was excellent
WILLIE Fneed to add one extra day to move for other things that might happen beyond your control.
DANIEL HThe stirring column was not lined up properly
Demeriex BExcellent customer service from the lady who checked me in !
LAURA CTell customers that the rental period starts from the time paperwork is given, not the reservation time.
Tracy FI've rented UHaul equipment at other locations whitch were more spacious, better organized yards and several staffers to assist. This is a limited, smaller location whose main business is self-storage rental. The Uhaul service is adequate for the location most likely and the attendant friendly.
Augustus KWhile it didn't happen to me, while I was turning in the rental equipment, there was a gentlemen next to me picking up a car-hauler trailer. That trailer had a very low tire (air pressure) and another that was completely flat. Due to it being the weekend, there was no one on-site to assist him so I aired up the tires using my compressor. Perhaps a little more thorough check of the equipment on a daily basis would help, although staffing is limited.
AARON FNeed signage to let customers where to park when returning equipment.
Gordon WN/A
JAMEZ AI am writing to express my concern regarding Scott's behavior at the location, which I deemed unprofessional and unruly. I would appreciate a prompt response from a member of your corporate team.
Tierra EGreat drop off
Kevin KThe employee was extremely helpful and great to work with in accommodating our needs
ELIZABETH TThe employee who helped us was extremely thorough & knowledgeable, as well as friendly. Great customer service!
AMANDA BCustomer service were amazing
WILLIE FMore of the same
LAWRENCE MThe only thing was a taillight out. Very good customer service. Thank you
James RI was charged for insurance and I did not opt in for it. It took numerous calls for a refund
Gail SAlways great customer service at this location. They really accommodated me on New Year’s Eve by waiting until right up to close to help me and another customer.
JOHN TThe ladies were very friendly an offered superb customer service!
VERONICA MReturn unlimited miles in
Eric TNo improvements necessary
LAWRENCE MVery helpful and convenient.
ROBBIE SMake sure lighting works properly had to keep fooling with wires to keep turn signals and brake lights working never did get tail light to work
RICHARD HGreat drop off
Nancy TI explained to the woman that I needed a small truck to haul a bedroom set one way to Niceville, FL due to my wife having dementia and needed a care facility there. In spite of her having several small trucks on the lot she insisted I had to rent a 20 foot rig!
GARY KGreat work. Thanks for your time.
JOHN Slocation was closed so we followed directions and left vehicle at the site.
Sandra SDropped off the Uhaul trailer after hours due to hectic challenges getting our daughter moved into her dorm at Troy. The nice lady who answered the after hours phone was polite and courteous. Thanks for your help!
Christopher SVery friendly staff. Great location.
Sherry SHad no issues at this location and would use again.
Jeffery HThe staff was very friendly and helpful. They appeared to be adequately staffed. It was easy to return the trailer.
LAURY BQuick easy and very friendly service!!
Lameka BExcellent communication. The service was great. Easy pickup and return.
Shanda WThey did not have a furniture dolly ready for our use when we arrived. Granted, we were redirected to this location at the very last minute when we were supposed to get our initial truck. Every location should have at least some dollies stocked. If certain locations only allow for local moves, then you should not be able to schedule a pickup for that location! Furthermore, if this issue arises and a customer has to be redirected to another location, it should not be done at the very last minute (10 minutes after our initial pickup time). This issue added 2 hours to my move time, and it was very difficult for us to complete the move without the furniture dolly. I expect better from this company given the expensive rates you charge.
JACOB GAwesome
Mohammad RQuick and easy process! I can’t remember the lady’s name that worked there but she was so kind and helpful! We will definitely use them again if needed in the future.
Amy FONE STAR rating is only reflecting the poor condition of the Drop-Off point Parking LOT and the lack of information that the OFFICE is not on the same Site. No forwarding information. The PECAN STREET Drop Off site Address parking lot is rather run down with kudzu growing around one side, and dilapidated asphalt parking lot loaded with sand. Run down looking parking lot. The Storage Building looks way better than the parking lot. The office is not located at the Drop OFF ADDRESS SITE. There are not instructions or information indicating that the UHAUL OFFICE is down the street and around the corner from the Drop Point. I litterally did not know how to CHECK the trailing in or where to do it. Luckly a UHAUL Employee was in the parking lot, the second time. She was very nice and informed me about the separate location of the office down the street and around the corner. Otherwise, no one will know what to do at the 'unmaned' drop off point. The first time, I just left it in the parking lot and CALLED the original location to make sure someone Checked it in.
Brian MMake sure to clean all bugs out of the doors. But overall great place very friendly!
Na-Tassia SQuick and easy
Timothy CMore friendly service.workers were not very friendly.
Deanna G