Customer Reviews for Troy Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Troy Storage

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Paul H. on

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Brian R. on

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Patricia F. on

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I wanted a 4 ft trailer and requested one 4 days in advance at my ofallon il site. But was told 24 hours before they didn't have one available and I would have to go to Troy to pick it up. The Troy place was fine and very helpful but added an hour to my departure .

Don H. on

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Valerie B. on

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We were very impressed with Elizabeth. She was kind and helpful, making the Uhaul rental experience a pleasure. Will use Troy Storage as needed in the future, and gladly refer family and friends.

William M. on

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Employees were very knowledgeable and helpful!

sheryl d. on

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Don H. on

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I chose this location because of customer reviews. I found the reviews to be accurate: the team is very professional and friendly, the location is safe and well maintained, the checkout process was thorough and I had no questions. Will use this location again.

chris L. on

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Doug G. on

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Jen C. on

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Let us know its not just dropping keys but includes taking pictures n takes a few minutes

Mark T. on

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Daniel R. on

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Sue H. on

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STACY D. on

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Joe N. on

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matt m. on

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Jeffrey D. on

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Dropped off after hours so didn't see any employees or inside of office. My bill was handled quickly the next morning after drop off.

Anthony F. on

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Jenny H. on

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Don W. on

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Nothing everything went great ??

Pamela C. on

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Will never use u haul again. Unethical practices

jon k. on

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Attendant was super helpfull, Thank you

michael p. on

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John L. on

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Nothing.

Morgan S. on

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Rental was very fast and my reserved trailer was out front ready to go when I got there.

Alicia B. on

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We will definitely be coming back in the Fall!

MARY D. on

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Everything went well. Rep was friendly and helpful.

Gregory M. on

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PAUL S. on

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Jeffrey D. on

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The employee had no idea of my drop off and I had no immediate idea of what I was doing but your app/website is pretty decent. Also,my phone is an iPhone 4s and each time I took a picture for the website it dropped the connection. I had to use a friends phone to finish. I think this was my phones problem and not really yours but thought you should know. Thanks.

Nicola S. on

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The live people were friendly and helpful. But please don't suggest customers call your 800 number if there isn't enough staff to pick up.

Thomas W. on

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Joshua K. on

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Overall very happy with my service. Everyone at each location was friendly. Well done all around!

Norman H. on

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Dena J. on

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Very helpful

Charles K. on

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I was required to unhook my own trailer, personnel is limited to due small size of location.

Amber S. on

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Beth H. on

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Nathan B. on

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Kermit D. on

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mike a. on

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Helpful and polite and had total price ready when was checked in.

Norris B. on

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David H. on

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Service & location were great. Easy access and helpful agent. Safety chains on the trailer could be a bit shorter. They were dragging on the ground even though the hitch had a rise.

Christopher W. on

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Monica A. on

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I do not see that it needs improved. I had excellent service and the people were very informative. Great people to work with. Thanks!

Robert V. on

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Upgrade the equipment to include cruise control. Most renters of your equipment have never driven long distances without cruise control and the sheer fatigue could cause accidents

Dave D. on

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Robert N. on

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Owner was more than helpful and excellent to do business with. I will rent from them again if a U-Haul is needed again in the future.

Wanda K. on

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Ronald K. on

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ALDEN F. on

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Steven W. on

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