Customer Reviews for Troy Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Troy Storage

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Doug W. on

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Great location and customer service.

Sarah H. on

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Customer did not leave a comment.

Kathy C. on

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great service and reasonable rates.

Julie H. on

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Theresa L. on

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gene W. on

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Everything worked out well, just as planned over the phone. Everyone that I had contact with was pleasant and helpful

Michael C. on

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Very friendly staff and smooth experience

Jeffrey C. on

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Customer did not leave a comment.

Brandon N. on

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The location and attendant were fine, it's the online and over the phone customer service that sucks. I reserved a vehicle trailer online at my desired location only to be called and told that I had to go 20 miles out of my way to a different location with a very rude service lady on the phone. After being on hold for approx. 20 minutes, I was then told that I had to pick up and drop off the trailer in my original location of Troy, Il. After all of this I just canceled the order and proceeded directly to the location. Overall, a terrible experience.

James F. on

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Make sure that you open when you say you're open we waited two hours for our rental. Because they were supposed to open at 9 no one got there until 11. That was very inconvenient and no discount or anything was offered!!! And I found myself defending this location to another customer telling them that it will be all right and the person was a very good person who owns this or who operates this facility. Make sure your backup have a backup plan.

Amira M. on

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The gentleman who helped me was great! Helped me pick what was best and made sure I was all set. Much better than the manager at the uhaul Hill location she was extremely rude and unprofessional. It was so bad I chose to leave and seek out a different location.

Robin R. on

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The location was fine, but the U-Haul app was terrible. We set it up to be able to pick up the vehicle before they opened. However, the app would not work properly (after several attempts), and we ended up having to wait an hour until they opened. The man working there said the app works about half the time. I would never use this app again.

Paul S. on

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The truck was clean, but the sunscreens on each side were hanging and the rear view mirror fell off.

Bill P. on

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Your reservation system is pathetic. Customer service agent would not confirm that a trailer would be at the requested location reguardless of 3 day lead time. When I tried to pay cash for renting at location was told a service charge for cash is applied. Sorry last I checked cash money is legal tender. I rent equipment from you fairly regularly either myself or associates. Expect a better experience next time.

John M. on

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Ricardo S. on

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I’ve used Uhaul twice in Belleville and your service is far above theirs. Thanks to the young lady working Saturday morning for her great customer service!

grant L. on

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DOUGLAS M. on

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The online rental was giving me some issues but that was No problem for the Troy location!! The employee there went ABOVE & BEYOND for us!!!

George F. on

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David F. on

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Don't charge an extra day rent for being 22 minutes past drop off time... especially when the vendor can't deliver the trailer by the 10 AM pickup time.

Denise A. on

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John was wonderful! I was so pleased with the service and the equipment. He was very helpful and a great asset representing your organization.

Scott O. on

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stacey G. on

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Matthew W. on

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Connie P. on

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Michael P. on

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Timothy S. on

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Friendly customer service representative, had me checked in and on my way in under 10 minutes.

Deb G. on

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Brandy S. on

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We are receiving e-mails and tracking if we got billed for a service we did not use. Instead of fixing the issue-we were told to monitor it to see if we get billed. Bad service

Cale H. on

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Whitney D. on

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TODD K. on

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Nothing. I was very pleased.

ROB M. on

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Terry R. on

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