The location was fine. The issue was we booked with Maryville, IL location and uhaul double booked a reservation for the truck we needed. This meant having to pick up in Troy, IL. This added mileage to our trip that ultimately that cost comes out of my pocket. Additionally, we only ended up needing the truck for 11 miles but were to told that the truck was beginning on a full tank and to make sure to return it with a full tank. Less than a mile from the return location, I filled the tank to "full". It took 5 gallons and ended up costing me over $20.00. If I only went 11 miles how did I use 5 gallons of gas? Why was I responsible for filling the tank up when it obviously didn't start full. These two issues cost me much more money than it should have and it was because Maryville location double booked in the first place. No fault of the costumer. So, no I would not recommend Uhaul. The worker that day was a great guy, none of that was his fault. HOwever,when we mentioned these two issues costing us more money, he offered zero condolences/options to make it right. Feel free to contact me
Jackie H
Troy Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Troy, IL 62294
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Customer Reviews
- 4.5 Average Customer Rating
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I dropped my truck off a day early. I had received text messages that they had customers in need of the specific truck I had. The woman working the location when I dropped it off around 9am was walking out to check in the truck as I left. However, I still received texts and phone calls the next day (when the equipment was due back) asking me to confirm when I would be returning it. I told them I dropped off the equipment the day before and what time. They had to verify with the location that I had indeed returned it. Again, this is poor customer service because if it was never officially checked in I could have been charged late fees or penalties because the U-Haul employee failed to do their job.
Laura EVery friendly, easy transaction.
Donald RBest uhaul location I've even been to.
Joshua TEver since I tried this location, it's the only location I rent from. The customer service is great and the vehicles are VERY clean! The air conditioner works and vehicles run smoothly.
ADRIENNE W