Let the customer know if they have a problem to access the app for help or a call for further help with less of the upselling in the interim.
Stacey L
Troy Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Troy, IL 62294
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The people at this location called and was unprofessional because we did not bring the truck back when it was expected to be back. We got stuck up which put us behind schedule and we had another thing come up out of our control, we told them when we got it that we might need an extra day and they told us no problem, then when we didn’t bring it back in 24 hours they gave us a hard time. We will use the Highland location from now on. Will never use this location again.
RAYMOND CI made reservation online & when I went to location no record. I waited there 30 minutes!! The internet did not work & guy said it was bad. I remembered it was same way when I moved 5 years ago. All info. I did at home it with ID etc no longer on my reservation. After I tried 2x he says I can do here!! Why didn’t he do to begin with. I returned vehicle on due date Tuesday & got notice today, Friday that I need to return truck. Spend some $$ on internet & customer service. This location awful!
Mary MUhaul needs to do something to make the website user friendky We had the same problem when retuening the rentsl to a different location
Wynndel BDrop off experience was easy and pleasant. I was called about a charging cord left in the truck and was able to return for it. Great service.
Richard B