Customer Reviews for Troy Storage
(U-Haul Neighborhood Dealer)

443 reviews

104 McDonald Dr   Troy, IL 62294

(618) 505-4317

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 5/29/2022 - 5/30/2022: Closed

Services at this Location:

Contact Us

(618) 505-4317

104 McDonald Dr
Troy, IL 62294

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 5/29/2022 - 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Frederick P. 
Rating:
4.0

I picked up the truck at 8 o'clock. Was told I could use a link to UHaul.com noted in my confirmation email. It would not let me on and I had to call twice to get someone to walk me through what was going on and I ended up having to download the app. Although I have use this location at least 10 times and had rental units there I'm sitting there while moving and you're telling me I have to have a second form of identification. The pick up was horrible which had nothing to do with the location it was U-Haul main office. Very happy with the location they are wonderful but you're online pick up is awful

Sheeey A. 
Rating:
5.0

Customer did not leave a comment.

Kirk M. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

The app sucks and doesn't work right. So as long as you don't use the app then everything should be fine.

Courtney S. 
Rating:
5.0

The new app sucks. I don't want to do your work. Take your own dang pictures of the damage.

Ben S. 
Rating:
5.0

Customer did not leave a comment.

Jacelyn T. 
Rating:
5.0

Customer did not leave a comment.

Nathan F. 
Rating:
5.0

Great product. Great service. Website needs work. Thank you!

Joseph P. 
Rating:
5.0

i have rented equipment 3-4 times from this location.....Love working with them. orville

ORVILLE M. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Everything was great! Guy working there is great! Only thing I'd say is let people know that he waits on them because I'd have told him I was running late.

Billie A H. 
Rating:
5.0

Customer did not leave a comment.

LONNY P. 
Rating:
5.0

Keep doing the same thing you are doing now.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

amber W. 
Rating:
4.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Gina B. 
Rating:
4.0

Second time renting from this location and both times they did not have the appliance dolly on the truck that I ordered.

Edward N. 
Rating:
5.0

Customer did not leave a comment.

Dave O. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
4.0

Customer did not leave a comment.

DILLON P. 
Rating:
5.0

Customer did not leave a comment.

ANTOINETTE C. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE R. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

RUTH M. 
Rating:
5.0

Friendly knowledgeable

ARTHUR G. 
Rating:
1.0

Dropping off experience was absolutely awful. The mobile drop off was everything but, convenient.

Cassandra B. 
Rating:
5.0

Customer did not leave a comment.

Dan W. 
Rating:
4.0

Customer did not leave a comment.

Todd H. 
Rating:
1.0

Customer did not leave a comment.

patricia B. 
Rating:
5.0

Everything went smoothly and the service at Troy Storage was great!

GREGORY D. 
Rating:
5.0

Customer did not leave a comment.

Tom H. 
Rating:
5.0

Best experience I have had with a UHAUL dealer. Great explanation on how the equipment works and very friendly. 10 out of 10.

DUSTIN H. 
Rating:
5.0

Nothing at this location needed to be changed in my experience. The man I dealt with was friendly, professional, and explained things well when/if asked and really did so without having to be asked. He did his job very well.

KALE K. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY P. 
Rating:
5.0

Customer did not leave a comment.

VIRGIL R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
5.0

Customer did not leave a comment.

DIWAN SINGH B. 
Rating:
5.0

Customer did not leave a comment.

Ted G. 
Rating:
5.0

Very helpful. Helped me take AT off truck.

SEAN H. 
Rating:
1.0

Every step of the process was horrific. I did everything online...in the end it required 5 phones calls into your support center, waiting a total of 2 hrs on hold, 3 location changes and all I was given was a 50 dollar credit. Worst experience. Will never use Uhaul again and will be a detractor here on out. Take some pride in your work...and put some effort in your processes because right now they suck!

Blake H. 
Rating:
4.0

Be weary

Paul N. 
Rating:
4.0

Customer did not leave a comment.

MORGAN M. 
Rating:
5.0

Excellent location. Very easy to return rented equipment. I usually return it after hours and never had any problem. Excellent service as well.

DIWAN SINGH B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

EXCELLENT!

DIWAN SINGH B. 
Rating:
5.0

Customer did not leave a comment.

LAURA O. 
Rating:
5.0

Plenty of onsite Storage units. Just non available at this time of my truck rental. Nice and clean looking units.

DONNELL B. 
Rating:
5.0

Customer did not leave a comment.

KEITH C. 
Rating:
5.0

Customer did not leave a comment.

Diwan B. 
Rating:
5.0

Customer did not leave a comment.

JASON D. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN A. 
Rating:
4.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Chad F. 
Rating:
4.0

Customer did not leave a comment.

Kort C. 
Rating:
3.0

Connecting your own trailer shouldn't really be an option should it? Doesn't that make me responsible if I didn't do it properly? There should always be someone capable of assisting with this part of the rental service.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

DIWAN SINGH B. 
Rating:
5.0

Customer did not leave a comment.

BARBARA M. 
Rating:
5.0

Great experience

Gary W. 
Rating:
5.0

Customer did not leave a comment.

REBECCA S. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
3.0

The equipment i needed to rent was incorrect so I stayed around the rental place for an hour to make sure I got the correct equipment that I had to rent. Also the app would not work when returning items. Sat there with the engine running for 35 minutes just trying to add a picture with the Opdometer on it. Had to use the site without the app in order to finally make it work after the 25th time.

Devin H. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

MIKAIL A. 
Rating:
3.0

The estimated pricing was incorrect on the application once I arrived. It had me down for two days when I only signed up for 8 hours. It also kept requiring me to retake my photo and drivers license.

Megan W. 
Rating:
5.0

The cab smelled like some type of body odor. I sprayed febreeze during my 14 hour drive, but the smell remained. Every time I went to fill the gas tank, the truck acted as though the tank was full, shutting the pump off after a few seconds. This was very frustrating, and took about 5-10 minutes per stop to get the truck to actually start taking gas.

DANIEL L. 
Rating:
2.0

I purchased the appliance dolly but received the utility. We made it work but it was just more difficult and we payed the bigger price for the appliance.

Allison K. 
Rating:
5.0

Very smooth rental.

SIMON G. 
Rating:
5.0

Customer did not leave a comment.

KENNETH K. 
Rating:
5.0

Customer did not leave a comment.

Zachary E. 
Rating:
4.0

Customer did not leave a comment.

Bradley R. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

ERNEST W. 
Rating:
4.0

N/A.

RAYMONDCHARLES B. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY T. 
Rating:
4.0

Customer did not leave a comment.

Peter R. 
Rating:
5.0

Customer did not leave a comment.

Katherine J. 
Rating:
3.0

Ensure that no smoking ban is enforced. Truck smelled of cigarettes

Twain M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Excellent, quick, easy, and clean.

Tyler F. 
Rating:
5.0

Customer did not leave a comment.

Lawrence O. 
Rating:
5.0

Fast and simple! Great service! Have used several times now and recommend to friends!

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Bousso F. 
Rating:
5.0

Troy location always has great customer service, clean vehicles, and it is always available when your reservation is scheduled.

ERNEST W. 
Rating:
5.0

Nothing

Debra W. 
Rating:
5.0

Customer did not leave a comment.

THAD D. 
Rating:
5.0

Very Friendly

George M. 
Rating:
3.0

Customer did not leave a comment.

Colin S. 
Rating:
3.0

The manager at the desk was friendly and worked quickly and answered all my questions, but when he set up the chains they dragged and created sparks so had to be re done despite me saying it looks low. Also, he said he didn't have the tools to flip the ball on the hitch, which seems like something he of all people should have the tools for.

MATTHEW D. 
Rating:
5.0

Customer did not leave a comment.

AIMEE W. 
Rating:
5.0

Easy Access and friendly efficient staff.

Nickolas A L. 
Rating:
4.0

N/a

Richard E. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN R. 
Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
5.0

Super easy. Thanks for making moving day go smoothly!

Lisa V. 
Rating:
5.0

Customer did not leave a comment.

BERND W. 
No reviews have been submitted for this location.

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