Drop off experience was easy and pleasant. I was called about a charging cord left in the truck and was able to return for it. Great service.
Richard B
Customer Reviews for Troy Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager of the facility was great! Very friendly, patient, and helpful. However...the checkout before the facility opened, and checkin after COB was terrible. Uhaul needs to fix the app.
Vernon ZWorking with U-haul corporate is a night mare. I will not recommend U-haul to anyone. The person who did my booking was horrible and very disrespectful. I will do my best to never use U-haul again.
Wyman HJoe was super helpful. Wish they sold accessories like trailer balls, but was easy enough to get locally. Will definitely use Troy storage again
JAMES DI don’t think there is room to improve ..everything was just fine to me
LUIS Chave used this facility many times. Excellent staff, excellent attitude, and very professional clone this site and staff!!!!
ORVILLE MGentleman in the office was great. He helped me hook up and asked if I had any questions. Excellent Customer Service.
Lucas CJason was great to work with. Easy location to get to and from.
BILLY HEven tho he was very knowledgeable, our reservation for pick up was changed on us. Why can’t U-Haul HOLD the truck we reserved? “Anyone can TAKE a reservation!” But if you don’t HOLD it for us, it’s not very useful.
John KGood
ROGER SThe guy working there tried to help us when our phone was not able to take pictures of the truck when we picked it up. Unfortunately, it didn't work. The location was convenient to pick up the truck. It would be nice to have a backup plan for picking up the truck when the phone internet doesn't work.
GREGORY DGreat customer service !!!
ALFRED EBoth the reservation and pick up procedures were fast and your employees were helpful and pleasant. Thanks
WILLIAM SGreat support.
RUSSELL SVery easy to do after hours return. Convenient location.
Matthe CUsed it twice. Will be using it again
COLTON TTruck was great, besides the trash and food packed underneath the seats. Looked down and an entire cookie looked back.
Caleb HPickup and drop off was very easy and straightforward. Staff was very friendly and helpful. Will definitely use again!
STEPHEN SGreat job Used this vendor several times
ORVILLE MI rent a 5x8 trailer twice a year for a week and over 1000 miles round trip. I have had problems in the past with worn out, wash board tires. This last rental had newer tires and the swinging doors (vs the lift door), which is much better. The load was constantly shifting to jam the lift doors. The one thing I wish the trailers had was a better system to tie down the loads. The light weight rails on the side just aren't strong enough and a rachet strap doesn't fit in the slots.
Steven WDropped off after hours, so can't comment on staff
MEGAN KGreat customer service. Reservation and pickup was easy. Drop-off was smooth without issue.
richard kTroy U-haul made my experience absolutely incredible! Unfortunate circumstances put me in a bind to move all my belongings quick on a Sunday, not only did they have one available but they made sure it was available after all the snow we got. It was a super easy, stress free experience… if I ever need a u-haul again I won’t go anywhere else. Thank you!
RICHARD VNice uhaul dealers. The only problem I had was when I returned the trailer I rented. I only rented the trailer to move a bedroom set and put it in the storage building I had at the same place I rented the trailer. I only used it for 1 hour and was done with it.and turned it in. The man was busy and he looked at me and said you wasn't gone very long and I said well I'm done with it. He goes ok I'll get it checked in when I'm done with them and I didn't have to wait and I said ok thank you. I rented it on a saturday. The next thing I knew I was getting text messages saying I didn't live up to my agreement because I never returned the trailer. I know it was just a mistake on checking it back in but I didn't appreciate the text telling me I didn't live to to my end of the agreement when I did. I use uhaul quite a bit and the guy even called me a frequent flyer which made me laugh. I'm not looking to get anyone in trouble I just think that text needs to be worded different. Thanks again uhaul. You make my life so much easier.
ETHELYN BProcess was quick and easy! I have NEVER rented a UHaul as clean and well kept as this vehicle. I will definitely use this facility again if the need arises.
ADRIENNE WThe only thing is we thought it was odd that the truck really shimmied a lot when we were driving to St. Louis.
PATRICK KVery clean and easy to get in and out of.
ROY MThere were no jacks to lift equipment. The equipment was rusted and not functional. It would not properly latch to the truck, nor would it release. We stood in the freezing rain for hours messing with it. The worker was unable to assist, though I don't think it was her fault. We eventually got the trailer unhooked and were able to use a different one which functioned properly. However, it still required manual lifting to lock into place. I think we should have been offered a refund or discount considering the hours we spent in the cold rain messing with poor equipment.
Jill MThank you for a great rental experience!
RONALD CAll good.
Shawn Vi loved the chair i was able to sit in while I was checking out my truck. I had problems on the mobile app and phone side of the rental. My phone doesn't always announce text messages so I missed the license plate check message at pickup. I tried using the uhaul app to check the truck back in and gave up because I couldn't understand its operation or it was too slow.
Robert RIt was all good. I like how the U-Haul app has maturated. My trailer had some minor damage that needed to be documented. I love the fact I could challenge the condition and upload pictures right from my phone.
SHAWN VNo improvement needed- excellent coordinator who was both professional and courteous.
TERRY CWe rented an auto transport to pick up a classic car. The strap on one side of the transport was cut and my son in law had to use his own strap to secure the car's drivers side tire. It was a Sunday and we traveled to a small town in Kentucky so it is a good thing we had our own back up. We dropped the transport off to the Troy IL location the same day so the office was closed so we were unable to tell anyone. Other than that, all was good. Car made it to Illinois in one piece.
JAMES BFantastic experience… everything was smooth and easy. Entire process was explained very well before we walked out the door with the truck. Would highly recommend and would use again
KENNETH GGreat place to rent a Uhaul
Joseph PWe love renting from U-Haul in Troy, IL. The website is easy to follow. The store is conveniently located. The service is amazing and fast! One of the cables for brake lights wasn't working. The employee was able to quickly fix it by using a new cable.
GARY SJason at this location made the process so easy and he was extremely helpful. It was my first time renting from here and will definitely be back when I need another rental from U-Haul.
Andrew BSteve and Jason went out of their way to help us out with a difficult situation we faced with the flooding of our property in Florida. I couldn't ask for better service, thanks to you both.
MARK TWas not open did mobile drop off Was very convenient
COLLIN KDo not put equipment in the truck that is not purchased. Having a dolly at the back of the truck that I have to work around is annoying.
JASON FThe only issue I had was the brakes started grinding against the rotors in the middle of my trip.
JAIMEE BJohn & Jason Did a great job with my rental, They had the dollys & moving pads in the vehicle when I arrived to pick up the unit !! This is the best experience I have ever had with Uhaul !!!
FRANK Soffer discount on miliege for local short term use.
JOHN PNothing
ISAAC CGreat guy clean truck
THOMAS GI ordered blankets and a dolly but they were not available.
BRIAN PGreat customer service!
CHRLES JAgent friendly and polite. Conscientious as he called and politely inquired if truck would arrive by due date and time. He emphasized he was not hurrying us and did not want to rent vehicle the next day if we were not able to get it there by due time. I consider this good service both for me and for the other customer who someday may be me in this situation.
STEPHEN CThe regular manager was out for an injury and his boss was filling in for him. That boss was an absolute nightmare. He was ridiculous, rude, ignorant, dismissive, disrespectful and disgusting to work with. Again, this was NOT the regular manager of this location, it was his boss filling in.
TL WMake this rental location the standard for all uhaul rental outlets. Having used 2 other uhaul locations in the past 6 mos, this one is far and away a good example of how a professional business should be run. Clean office, efficient check in and friendly proprietor. The vehicles were organized and parked neatly on the lot allowing easy access and hook up and the staff actually assisted in hitching it and checking lights. (Not what happens at all places) Hands down, Troy Storage exceeded my expectations for uhaul.
john wGreat selection and rental availability. Staff super helpful and friendly. Even though there are 2 locations in my town, the Troy storage location is worth the extra 20 minute drive.
Thomas L