Customer Reviews for Truckes 1 Stop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Truckes 1 Stop

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Jenny F.
Rating:

I'd like to suggest for CSR to reiterate which location they can pick up their rental

Nathan T.
Rating:

n/a

TIMOTHY D.
Rating:

Customer did not leave a comment.

David D.
Rating:

Customer did not leave a comment.

Tom B.
Rating:

Customer did not leave a comment.

Amanda W.
Rating:

Customer did not leave a comment.

Rick P.
Rating:

My comments are not for this location, but for U-Haul in general. The fact that I booked and was charged for my truck rental 1 month before my trip and then called 24 hours before and told I wasn't going to be able to get a truck or the auto transport I added on to the order was absolutely RIDICULOUS! We did end up getting a U-Haul truck, but it really put a damper in our trip by not being able to get the auto transport. We were traveling with a toddler and cat. We had to split up our family which added extra unnecessary stress to our trip. I don't think the compensation of not being charged for an extra day (which was something we had to do because of U-Haul not having a location near us for 24/7 pickup) and not charging us for the extra miles (which again was an issue because we had to pickup 39 miles away from our preferred location) is not enough for the inconvenience we experienced by using U-Haul. I would not recommend this service to anyone ever due to the terrible systems you have in place for renting equipment. Next time I would rather pay someone else more money for something more reliable.

Roberta K.
Rating:

they were incredibly helpful. installed the ball attachment for me!!!

Frank S.
Rating:

Customer did not leave a comment.

LYDIA S.
Rating:

Customer did not leave a comment.

Cheryl H.
Rating:

Employees personable and charming... Efficient and professional... Owners son in pikachu Covid mask particularly.

Jeffrey M.
Rating:

Customer did not leave a comment.

LORI S.
Rating:

The floor was filthy with grease like substance which got on the bottoms of our boxes and anything touching the floor, not in an area where I could open up the trailer for a pre rental look inside. It was hitch up and go, staff were very friendly!

Michael S.
Rating:

Customer did not leave a comment.

RONALD W.
Rating:

nothing

sherri A.
Rating:

Customer did not leave a comment.

Scott L.
Rating:

The check engine light came on. Also, I was charged for the insurance when I should not have been. I opted out when I reserved. Somehow it was added. This location was VERY slow. I waited around while the rep took a long time to figure out the process. They argued with me when I insisted they remove the insurance charge and then pretended to call uhaul and claimed the charge would be removed despite the fact that it was not.

James L.
Rating:

Customer did not leave a comment.

Mike D.
Rating:

Quick rental and return. Outstanding

Amy K.
Rating:

Customer did not leave a comment.

Ron E.
Rating:

Staff was great. Knew their job and procedures well. Very professional. Got me through checking out, and back in quickly, and with a nicely sanitized rental truck. I will definitely use this location again. Thanks

Donald R.
Rating:

Require your locations to have dedicated UHaul staff in order to maintain equipment and wait on Uhaul customers. Had to wait for the staff to complete my pickup paperwork three different times so they could go pump $10 worth of gas or ring up a store sale of junk food. I had a contract for over $1700. Never felt like my Uhaul rental was important enough to warrant their full attention. Truck was filthy inside and out, not mechanically up to the expectation of a Uhaul truck. We had a reservation for a few days in advance so attention should have been given to their Uhaul fleet and customer.

Larry W.
Rating:

I was charged for an extra day even though I returned the trailer a day early. My contract clearly states 3 days and I returned it in 2. So the mobile app the return store was using was incorrect. Called Customer Service and that is being handled but somewhere the system was wrong.

Randy W.
Rating:

Customer did not leave a comment.

Danielle W.
Rating:

Customer did not leave a comment.

Jackie L.
Rating:

Customer did not leave a comment.

Venessa M.
Rating:

Everything was wonderful & getting the U-haul was quick & easy.

David L.
Rating:

Customer did not leave a comment.

Jill O.
Rating:

Customer did not leave a comment.

Robert G.
Rating:

Customer did not leave a comment.

Matthew M.
Rating:

Customer did not leave a comment.

David M.
Rating:

Customer did not leave a comment.

andrew B.
Rating:

Even though I left a bunch of blankets unfolded they were very helpful and not put out. Pleasant and outgoing. Thank you

joe W.
Rating:

Make sure to clean the cab and interior of the front windshield

Pat M.
Rating:

The truck was filthy. The cab floors were covered with dried mud. When I opened the back of the truck the box had a terrible odor. If I had not been on a tight schedule I would have brought the truck back to Truckes. The staff at Truckes are very nice but someone dropped the ball. I was told to just return the truck like I found it. There was no offer to clean it when I picked it up. When I got home to load I spent an hour cleaning the truck before I was comfortable enough to even use it. My number is 503-739-0181 if anybody cares.

Susan M.
Rating:

Had to use the truck for additional days, but when I called to indicate this the representative said 'the truck was reported stolen" because it was late. Having used U Haul many times before and consistently taking good care if trucks, I did not need such drama. Just takes a call....by me ir a representative.

honey W.
Rating:

Nothing.

Melinda W.
Rating:

Whay did I have to pay $101 worth of gas to go 52 MI???

Tracy D.
Rating:

Great service, hooked up and un-hooked right away and very friendly. I would go here no problem.

Nicholas C.
Rating:

Customer did not leave a comment.

julie W.
Rating:

I reserved a cargo van from U-haul in Gearhart OR. When I arrived at U-haul Sat am I was told there were 3 cargo vans available but all 3 had been recalled and therefore unavailable for rent. They called U-haul in Seaside and arranged for another cargo van. Fortunately the distance between the 2 was less than 10 miles.

Sandy B.
Rating:

Everything went perfectly well. Thanks to you. The crew was polite and helpful. Sandra S Baker

Kathy J.
Rating:

Everything was great. Appreciated the quick and efficient service.

Tom K.
Rating:

Customer did not leave a comment.

Jan V.
Rating:

great service, the only place to rent from in seaside, 5*'s, jan

ROSEMARY G.
Rating:

Customer did not leave a comment.

lana S.
Rating:

Customer did not leave a comment.

MICHAEL R.
Rating:

Customer did not leave a comment.

todd G.
Rating:

I reserved two vans at the Gerhart location three months in advance, and the week before pick-up I was told I had to drive to Seaside to get the second van. Extremely poor customer service to make a change last minute. If I had another option I would never use U-Haul again.

Pete S.
Rating:

Quick easy transaction. Friendly folks.

MARK H.
Rating:

Customer did not leave a comment.

paul S.
Rating:

Better Customer Service and also not adding additional charges that were not explained at the time of rental. So that when the truck was returned, it brought the expected bill from $225 up to over $400. I am not Happy with anything to do with U-Haul. I know that I kept the truck for an extra day but both me and my son are disabled and we had to wait for some one to help us to unload it

Jake S.
Rating:

The people at Truckie's one stop turn picking up a uhaul from the typical hour long wait of questions and upselling back into the six minute business transaction it should be. I was insured, fueled and on the road with my uhaul at 9:06am this morning. I dont know if that's a record where you're from, but it made a difference today.

Angela K.
Rating:

Customer did not leave a comment.

Rich T.
Rating:

These guy have been here for decades. Fast and Friendly.

Rating:

Customer did not leave a comment.

RICH T.
Rating:

Best service! These guys are great.

Jessica R.
Rating:

Cabin of the truck was dirty. Drivers door was difficult to close.

Melvin D.
Rating:

Reserved from Seaside Oregon To Albuquerque NM by CC and phone a 4X8 Trailer and was told: $ 15.00 a day, to buy a hitch $20.00. Arrived and was told a hitch was 37. and change and the rate was $142.00 for 4 days travel . When I asked the difference in the quote was told the lady who made the reservation was mistaken and not available. No apologies, No consideration for the customer and Deceptive marketing. Makes Uhaul , liars and cheats. I will get the word out to other vets and active duty service personnel

MELISSA C.
Rating:

It was not explained to only fill the gas up 1/4 tank and I filled it $80.00. I was supposed to pick it up I Gearhart but I had to drive to Seaside. Was told I could return it to Gearhart but the woman there refused to accept so had to go to Seaside again. I WANT MY GAS MONEY BACK. VERY UNACCEPTABLE SERVICE.

dylan C.
Rating:

Friendly and helpful staff!

BRENT S.
Rating:

Customer did not leave a comment.

THOMAS H.
Rating:

Customer did not leave a comment.

sandra W.
Rating:

Only a small truckdolly No big ones

gretchen R.
Rating:

Customer did not leave a comment.

KIM S.
Rating:

My experience with the Seaside return location was horrible. I will never use U-Haul again because of this experience. From telling me one thing and then changing the story when I arrived at their location when I needed to keep the truck longer, to charging my credit card twice, to telling corporate that the truck had not been returned when it had been, nothing about that location was positive. Because of their incompetence I had to spend my time and effort to correct things ... very poor business.

Dean R.
Rating:

Customer did not leave a comment.

Donna B.
Rating:

The guys at Truckie's have been awesome both times I've rented from them. They have been friendly and helpful. I think the staff there fo a super job. Thanks

Mark B.
Rating:

Locations aren't the problem. The U-Haul company is the problem; I reserved a 20' truck several weeks in advance and they substituted a smaller 15' truck. That sucked! Of course, I could have driven 50 miles out of my way to pickup a bigger truck that I didn't need. I can't think of another business that allows you to order something from their site in advance and substitutes a smaller item and the only option is for you to drive 50 miles to another brand store to get a bigger item that you don't need. Customer service at U-Haul is dead.

Cynthia D.
Rating:

Customer did not leave a comment.

William P.
Rating:

Customer did not leave a comment.

Fileno A.
Rating:

It's a truck stop

RICH T.
Rating:

10/10 Always a good experience.

Scott H.
Rating:

Customer did not leave a comment.

Jim S.
Rating:

Customer did not leave a comment.

James M.
Rating:

No, sorry, super service and our rental van was easy to drive.

kevin T.
Rating:

Customer did not leave a comment.

Tom K.
Rating:

great guy and great experience

Paulina C.
Rating:

Explain function of lights, wipers, radio and mirrors just 30 seconds or so, otherwise, excellent service!

Brad T.
Rating:

Money doesn't fix broken promise/guarantee given by U-Haul unfair for me to pay agreed upon price when I'm the only one that kept the agreement wouldn't you agree I will ask one time please reimburse this transaction

Clare M.
Rating:

Amazing service. Turned my day around after having a not so great experience at another uhaul location. Thank you for being professional, helpful, easy to work with; you went above and beyond.

WILLIAM O.
Rating:

I am 75 years old with a excellent driving record with previous history of U-Haul rentals. When I returned to pick up a 4 x 8 trailer that I had dropped off 6 days earlier, I was asked for a contact phone number other than my own. I gave them my wife's cell #, which he immediately called to verify that it was me who was renting the trailer. What's with that? The trailer I dropped off 6 days prior was fairly new and was still in the lot. I was advised I would not be able to return with the same trailer I had dropped off and was given and old beat up one. The Hillsboro, OR facility asked me where I had picked up the trailer and questioned why I was leaving it with them as all their trailers were fairly new.

RICH T.
Rating:

Customer did not leave a comment.

Kim D.
Rating:

This is my favorite place for Uhaul services. Everyone is so pleasant and helpful. Amazing customer service. Thank you! The Davis'

bill W.
Rating:

Customer did not leave a comment.

RICH T.
Rating:

Customer did not leave a comment.

RICH T.
Rating:

Always the best experience :)

Shena M.
Rating:

I was running late for my return. I explained my situation and they were super understanding. No extra charge.

Shena M.
Rating:

Customer did not leave a comment.

RICH T.
Rating:

Customer did not leave a comment.

Lauri W.
Rating:

Customer did not leave a comment.

RICH T.
Rating:

Customer did not leave a comment.

Coral L.
Rating:

I had a relatively good experience with the pick up location. The cashier was helpful. What made my experience sub par was having to catch a ride 2 towns over from my town to pick up u-haul, having a 30 mile cap before extra charges occur, and making it to our load up location with only a few miles to spare before the charges started occurring. The cashier was great and allowed me to drop of in my town, rather than driving 2 towns over.

George D.
Rating:

Nothing

Mary G.
Rating:

Customer did not leave a comment.

Richard T.
Rating:

It was faster to rent a truck from this location than buying a loaf of bread at safeway. Thank You for a fast and friendly feeling when I rented and returned the truck. Keep up the good work guys

Nate J.
Rating:

Customer did not leave a comment.

Shirley O.
Rating:

Customer did not leave a comment.

Glenda V.
Rating:

Very helpful and courteous

KATE W.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top