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Stephen E
Customer Reviews for True Value Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dave the owner was great, helpful and very friendly. Very solid.
ANDREW RThe check engine light was on. The employee was very hard of hearing and had a very challenging time understanding and answering questions. The office had a horrible smell of cigarettes.
BRADON HThanks for the hassle free rental and excellent location.
JAMES SI booked to drop off at Red Lake Salvage and was forced to drop it off 45 minutes from the location i booked for.
THOMAS BI dropped the truck off after hours and they processed the return promptly. There was plenty of space to park, and it was easy to access.
James BDave at the UHaul in Thunder Bay was excellent! Met us early as we requested and was very helpful. Thank you U Haul!
Richard MFast and easy drop off. Friendly service.
Lorena GFor the Drop Off, there are no personnel. I can't say it was clean and inviting because it's a used car lot at a house. With no one there, i can't say it is inviting. BUT it does work and is functional.
George GI can't think of an improvement. The operator was friendly, knowledgeable and helpful.
DAVID ADave is awesome.
JEFFREY EWould be better if I could online check-out a trailer the way I could a moving van.
Kief KTHe personnel were not helpful only because I dropped the truck off after hours. I have worked with them on a previous rental and they were excellent.
DAWN BExceptional Customer service, thank you
Adam MDave couldn't be any more helpful. Outstanding ambassador for UHaul (hey Joe! are you receivin what I be transmittin?) The guy called to let me know about equipment status, made efforts to follow up just before we were done loading up the wagon. Kind, considerate. If I had a gold star to give him, I woulda made the detour to hand deliver it. Of the dozen UHaul moves we made, this one was the most positive (and quite frankly, none where negative). You're the best Dave. Keep on rockin in the free world.
Dan BOwner/staff quite rude
KATHRYN GDave and his staff are excellent! Paperwork was fast; they hooked everything up for me—even though I knew how, they walked me through everything just to ensure it was all done correctly. Have used uhaul before and will continue to use them in future—great service, great price, great staff!
Krista ZServices friendly, Nothing to improve.
GREGORY BThey refused to give me any assistance, when the trailer had started causing major issues. Forced me to drive 4 hours after I explained I legally couldn't pull their trailer. said it's my fault that their tech approved a trailer that I legally couldn't even hook up too. They gave me the wrong drop of address to boot. I am now towing my vehicle home cause of their negligence
Tim LOwner was very helpful with rental. The online system seemed full of errors and we had a difficult time getting the reservation to work correctly, however with his help we got everything going.
Keenan HSuper friendly, would highly recommend this location
Sonya FThey called the evening before I was scheduled to pick up the trailer and asked if we wanted to pick it up that evening with no additional charge...GREAT! When I was signing the contract the fellow from the U-Haul rental location was telling me how the trailer had been inspected by the regional representative and that it was in great shape and ready to go... But when I started looking I noticed one of the tires had a bulge in it and needed to be replaced....So I spent a couple hours of my own time to take the trailer to the local repair shop and have the tire changed. While at the shop the mechanic picked out that 2 additional tires also needed changing and a couple other things that needed repair- axle spring eye bushings and the safety cables had some 'burrs'. Other than working for U-Haul for 2 hours to take their trailer to the repair shop the trailer worked well for our move. Instead of having 15 locations to pick up a U-Haul maybe have 3 or 4 that actually inspect them and keep them in good working order. I think my time spent at the repair shop is worth something but there was no offer to give me a discount....
Robin TOur truck broke down in Ignace Ontario U-hale brought another truck from Thunder Bay to us and repackaged our load. The owners of U-hale in Ignace did the packing Amazing guys! We are going all the way to Smiths Falls. The helpful ladies on the phone were fantastic we ended staying the night by the time all was done. Which U hale says we are to get reimbursed for. I recommend U-hale to anyone wanting to relocate themselves Even with the ups and downs!
Robert VGo out if bysiness
Shawn JOn the website, clearly state the ball size required and the type of electrical connector. We could not find it anywhere.
Tom MExcellent customer service and equipment was in like new condition and everything worked flawlessly
Jesse OIt was very professional and quick and it didn’t break my bank it was a good experience
William ADo not slip in an $8 charge for unnecessary insurance. I was not informed this would be added. I found out when I received my receipt.
bill dI actually started the rental process at Blackfoot Baits. She was excellent and as it turned out I had to pick up my trailer at True value. My pick up process was smooth and I was gone in a timely manner.
Sean GVery pleasant, professional employee. He was very helpful
Sheila CThe trailer lights did not work. After playing around and finding out the short pig tail attached to the trailer was messed up and having to stretch out my vehicle wiring to the max to make it work. I then ran into some highway trouble being a fatality on the road it was closed and I had returned the trailer 2 days late. They then charged me for 5 hours extra days which totaled more than the total rental of the trailer. Never again will I ever rent another piece of junk trailer and be charged more than double for it when I drop it off. I failed to mention I waited and waited at the pick up spot for the gentlemen for over 2 hours. I actually left and went back and waited yet another hour. Never again!
Randy LTruck was much larger then originally ordered
Roman PCan’t think of anything more helpful. I was a little late on returning as it took longer to unload than I anticipated, but the person at the drop off waited for me for which I was grateful. Thank you.
Tom CKeep up the great place!!
Andrew KVENDOR WAS OUT;LEFT KEY WITH ONSITE PERSONNEL AND CHATTERED UHAUL TRUCK WAS DROPPED OFF.
Kevin KThere was a problem with my rental when I got there. Uhaul had changed locations and times for picking up the unit in question and that would not have worked for me. It was discovered that the unit was available but rented for collection later in the day and therefore was considered "not available" and switched for another unit. After calling reservations we were able to take the truck because we were only using it for a few hours. I hope for continued work to make the reservation process more efficient but I'm happy with the outcome. The Uhaul representative was very accomodating.
Finlandia CCheck mileage rates on your web site does not match what you charge. Web rate .79 per and I was charged 1.17 per k
John SLocation was ok: clean but not inviting. No one on site. Instructions scribbled on various notes posted to a locked door and were vague. A guy drive in, said leave the trailer there, and drove away. Seemed to be a dodgy operation. :-/
George GOwner is incredibly rude and unprofessional. He will hang up on you and let your calls bounce if you attempt to call if he doesn’t want to deal with issues regarding your rental. I cannot in good faith recommend that anyone uses this location unless they fully expect childish behaviour from a grown adult.
Nickolas RLa personne qui recevait notre retour de camion n’était pas présente. Mais un ami nous a accueilli courtoisement. Aucune vérification du véhicule faite avec nous.
Chantal DI believe it was either Dan /Dave that owned the place He was such a nice man !
Garth FDidn’t catch the fellow’s name, but he was very helpful and friendly. Much appreciated after a nearly 2000 km move. Thank you!
Gregory PThe trailer door lift mechanism was extremely rusty, and hard to move. 4 hours from our final destination in Toronto , it jammed and we were unable to close the door. We had to call in for service, which wasn’t available I t’il the next morning. Therefore we had to spend the night at a hotel in a north Bay, Ontario. Also the tires on the trailer were not inflated correctly , and caused a lot of wobbling on the highway. I will be looking for some compensation due to all These issues with our trailer rental
Pia JGreat friendly service and equipment was in good shape
James BDon’t tell customers that a trailer is going to be at your location when it wasn’t
Lorissa PVery convenient and super helpful.....assistance was provided with everything!!!
Sarah BWe had a great experience. Everything was as planned, on time, and their rep helped us to set up and make sure everything was in good working order! Very friendly and overall great experience.
shelby eExcellent service and equipment
Leon GThe uhaul guy was ansolutly insane un professional. He didn't show up for pick up, swore and screamed on the phone; it was absolutely insane! Trailer was beat up badly, door latch to keep it open bent and didn't work. bent lock and door latch not lined up. bent broken wheel wells. pulled like a lead anchor.
Joe M