Customer Reviews for True Value Taylor Rentals of Kerhonkson
(U-Haul Neighborhood Dealer)

373 reviews

5752 Rte 209   Kerhonkson, NY 12446

(845) 626-5685

Location Hours

  • Mon-Fri: 8:15 am - 4:45 pm
  • Sat: 8:45 am - 2:45 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021: Closed
  • 12/31/2021 - 1/1/2022: Closed

Services at this Location:

Contact Us

(845) 626-5685

5752 Rte 209
Kerhonkson, NY 12446

Services at this Location:

Location Hours

  • Mon-Fri: 8:15 am - 4:45 pm
  • Sat: 8:45 am - 2:45 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021: Closed
  • 12/31/2021 - 1/1/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER PHIL R. 
Rating:
5.0

Customer did not leave a comment.

LINDA MARIA V. 
Rating:
1.0

Make sure that your pick up and drop off works properly. Hire more customer service reps. I should not have to wait 30 minutes to speak with someone for help with my rental.

NOAH E. 
Rating:
4.0

Customer did not leave a comment.

RENEECYNTHIA S. 
Rating:
5.0

All was easy and fast as always Great staff

Bernard M. 
Rating:
5.0

Love Taylor Rental

JOHNSYLVESTER B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYJ M. 
Rating:
5.0

Great customer service and hospitality from the staff.

GEORGE R G. 
Rating:
4.0

Customer did not leave a comment.

Bryan D. 
Rating:
5.0

Customer did not leave a comment.

DOUGLASB O. 
Rating:
4.0

Trailer wiring was damaged. My trip was delayed by 45 minutes while the staff repaired the wiring. They did a good job but equipment could use some maintenance. Also the trailer had dried grass and dirt in it.

TAVAN N. 
Rating:
5.0

They where the most friendly people and explained

WILLIAM R. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

ARON R. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA F. 
Rating:
5.0

Customer did not leave a comment.

LARRY A. 
Rating:
4.0

Customer did not leave a comment.

ALTON W. 
Rating:
5.0

Great manager and crew

WILLIAMM Z. 
Rating:
5.0

Customer did not leave a comment.

Darlene J. 
Rating:
5.0

Customer did not leave a comment.

MICHAELA R. 
Rating:
5.0

Customer did not leave a comment.

Amy A. 
Rating:
5.0

Customer did not leave a comment.

JESSEC S. 
Rating:
1.0

The truck was dirty and even though I reported it, I was still charged a cleaning fee. I guess I was supposed to lie and say it was clean when I picked it up and clean when I dropped it off. I also reported a nearly full gas tank, but got charged for 5/8 of a tank for $40. I'll be telling everyone in my neighborhood and on Nextdoor to avoid this business like the plague.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHERR F. 
Rating:
4.0

Customer did not leave a comment.

GREYK Z. 
Rating:
5.0

Customer did not leave a comment.

RUSSELLJAMES B. 
Rating:
4.0

Customer did not leave a comment.

ALEKSANDERK M. 
Rating:
5.0

Customer did not leave a comment.

ARTHURJ R. 
Rating:
5.0

Customer did not leave a comment.

Ralph B. 
Rating:
5.0

Great pleasant service

CHRISTOPHER P. 
Rating:
3.0

The ad on the truck said $19.99 a day I ended up paying $83 plus $18 for gas. That is very misleading at best.

JOHNT W. 
Rating:
5.0

Customer did not leave a comment.

STUARTS K. 
Rating:
3.0

The man helping me was not wearing a mask, I was of course. Also, I paid for a dolly $7 and when we got to our destination an hour away there was not one in the truck. We had to find a UHaul place nearby to borrow a dolly.

KATHERINE G. 
Rating:
5.0

Taylor Rentals in Kerhonkosn, NY is awesome, they are sooooo helpful and considerate. I highly recommend this business, you'll get great service!

CJ S. 
Rating:
5.0

Customer did not leave a comment.

EDGARR Q. 
Rating:
1.0

I returned the truck to the location. Handed the keys to the man at the counter. He told me all was good. I left. The next day I get phone calls and texts that I'm in possession of the truck. Aggressive in nature. Wtf

Annette S. 
Rating:
5.0

Im very Please

Carlos P. 
Rating:
5.0

The customer service guy was great and very helpful hooked up trailer took time to make sure all my lights worked excellent service

JOSEPHINE N. 
Rating:
2.0

neither people who helped me were wearing masks, which is why I am rating the location below average. Also the u-hual's check engine light was on, which I qualify as not a well maintained vehicle.

Elizabeth G. 
Rating:
5.0

Customer service was excellent!

Michele P. 
Rating:
5.0

Excellent customer service!

Henry C. 
Rating:
5.0

Good place great people 👍

Francisco L. 
Rating:
3.0

The representatives were not wearing masks, they complained about the company the entire time I was there. When I got into the truck it smelt and was incredibly dirty. The trucks should be cleaned regardless, but especially now given the COVID-19 pandemic. I did not feel safe in the truck and needed to disinfect the truck myself.

KODIDANIEL H. 
Rating:
2.0

There was no mask usage at all. The attendant had friends visiting and they were socializing, all without masks. I felt uncomfortable and concerned for my health in the enclosed area.

Frances A. 
Rating:
5.0

Very accommodating and professional. Fast friendly service too!

CHRIS K. 
Rating:
5.0

ALWAYS A PLEASANT AND EASY EXPERIENCE WITH TOM

Patrice E. 
Rating:
5.0

Amazing service. Trusted definitely a good spot for rentals.

WAYNEROBERT JR F. 
Rating:
5.0

Customer did not leave a comment.

paul C. 
Rating:
3.0

Your App needs to be more streamlined and user friendly. Couldn't use the keyless entry because the App just didn't work. The after hour checkout is burdensome. After a stressful day of moving no one wants to have to fill out an overly long and cumbersome checklist including taking photos and frankly that's your job not the customers. Also I'm not a fan of being threatened with a $20 service fee if I don't abide in fact you should offer a $20 discount for asking me to do your work.. Keep things simple and easy, thank you.

Robert S. 
Rating:
5.0

Changed pick up location from Saugerties to Kerhonkson was inconvenient.

Randall P. 
Rating:
4.0

When I called for the quote they stated it would be $30 for the day and I was charged almost $50 and the veh was returned the same day with the same amount of gas as when I picked it up. I'm confused as to why it was so much more than quoted.

Evonne B. 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

The salespeople were super friendly.

ARNALDOI A. 
Rating:
4.0

The pick up was fast and easy at an easy to find location. Only issue was receiving no notification that I was getting a smaller vehicle than I had reserved. This resulted in needing the truck for an extra day and doubling the amount of trips needed to complete my move. A call or email about getting a smaller truck could have helped me plan accordingly.

Jorge R. 
Rating:
5.0

I am very troubled with U-Haul since I rented specifically a 15ft truck in advance, they (corporate/website) told me where it was available and at pick up time I'm told that they changed my reservation to a 10ft truck (NO ramp!): that's False Advertisement, bate and switch, carelessness or else. Not even an advanced notice. It caused 2 hrs delay to start the job, loss in employee time, an extra trip and double millage. The $50 guarantee rebate (I'm waiting for it) does not pay all the losses it caused. Why not tell me the truth when I was making the reservation, the location and availability of the specifc requested equipment? Corporate, I have been using U-Haul for over 20 yrs,you blew it! Is this part of your MO?

Gilberto C. 
Rating:
5.0

Customer did not leave a comment.

VINCENT N. 
Rating:
5.0

Customer did not leave a comment.

Sasha J. 
Rating:
3.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Excellent customer service. Highly recommended.

SAMUEL M. 
Rating:
4.0

They forgot to include the packing blankets, not a big deal.

George W. 
Rating:
5.0

Customer did not leave a comment.

MAURICEE P. 
Rating:
5.0

Customer did not leave a comment.

VICTOR C. 
Rating:
5.0

Nice helpful friendly staff. Vehicle in pristine condition. Would recommend.

judith S. 
Rating:
5.0

Customer did not leave a comment.

Leasha L. 
Rating:
5.0

Customer did not leave a comment.

DAMIEN B. 
Rating:
5.0

The guys at this location are always a pleasure to pick up from. They are friendly courteous and I will always pick this location to pick up and drop off because of them

Michael D. 
Rating:
5.0

Great service and nice equipment, thank you very much!

Roman S. 
Rating:
5.0

Mr Tom really nice person.

Juan B. 
Rating:
2.0

This location rents u-haul and tools. They close at 3 pm on Saturday and closed on Sunday, so I was unable to properly return the rental. Currently they are closed the week of 2/24 for vacation. On a separate note the u-haul location.verification didn't work, therefore I was charged an additional fee.

Frank C. 
Rating:
3.0

Have more car dollies available

john M. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Ashley D. 
Rating:
5.0

No improvement needed at this location.

Joan A. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Stephen A. 
Rating:
5.0

Super friendly and acommodating....the staff really helped us in an emergency and made the details easy to figure out.

marco T. 
Rating:
5.0

Customer did not leave a comment.

claire S. 
Rating:
5.0

Customer did not leave a comment.

jennifer C. 
Rating:
5.0

The gentleman at the desk was extremely helpful and friendly. Will use this location again and recommend it to family and friends.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

lawrence T. 
Rating:
5.0

Very nice!

Thomas G. 
Rating:
5.0

They were very thorough and quick to get us through the process.

Philip R. 
Rating:
5.0

Having more 20 foot trucks because it's hard to get one. There only few ones. I had it hard time to get one. I called 7 uhaul companies, and no one had it.

Reyes R. 
Rating:
5.0

Customer did not leave a comment.

Samuel S. 
Rating:
5.0

I couldn't have been easier to rent from this U-Haul location. Thanks!

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

jacqueline G. 
Rating:
5.0

This is an awesome dealership & Tome is great!

CATHLEEN W. 
Rating:
3.0

The first truck that was issued to us was a big piece of crap. Rear door broke and wouldn't open. We had to drive 60+ miles to get the door open to get our stuff out. We spent over 8 hours just trying to get door open. Numerous calls for roadside assistance, lost calls, long wait times, I had to take the next day off of work to rent another truck to finish moving. Then we were told that they would refund me the charge of the truck but had to charge me for new truck even though it wasn't our fault truck was broken. I never expect anything for free but this rental experience was the absolute worst. Days, hours and patience wasted. We even had to spend an extra day at our apartment because we weren't moved out by the 1st. We spent a lot more money because of their broken truck they issued me. We will not be using Uhaul again. We could have saved a lot of time and money by just taking multiple trips with our car and truck but figured it would be less of a hassle to rent a Uhaul and make one trip. Wrong! Never again!!

Diane W. 
Rating:
1.0

uhaul don't treat nice they customers

aron R. 
Rating:
5.0

All easy enough, but charged me for a fuel refill, despite my already having corrected it at the pickup location.

Nicole L. 
Rating:
3.0

Don't issue broken trucks!!! I spent over 8 hrs dealing with a broken rear door that wouldn't open after we loaded the whole truck. Multiple calls to customer service, multiple calls for roadside assistance after calls "dropped", multiple agents, multiple attempts to get door open finally got home at 9pm and went to open rear door in the morning, broken again, a different part. Absolutely rediculous!! People on the phone were plesent but service was terrible!! And after all this, I was still charged for the truck. More of a headache to rent truck than to just pack my car and make multiple trips. Never again!!!!

Diane W. 
Rating:
5.0

Customer did not leave a comment.

Polly G. 
Rating:
4.0

Nothing

Kathy A. 
Rating:
5.0

Customer did not leave a comment.

john N. 
Rating:
5.0

Customer did not leave a comment.

Gerard P. 
Rating:
5.0

The rental locations are excellent. U-haul is the problem. I make a reservation online for a specific rental and it is confirmed by U-haul. The day before pick-up every time I rent from U-haul, I receive a phone call from U-haul that my reservation is being modified or cancelled. There is no point on making a reservation with U-haul. They are capable of taking the reservation, they just haven't learned how to "hold" the reservation I request for my needs. These review questions are asking the wrong questions. The U-haul rental location is trying to work with the customer, but U-haul is actively working against the rental location and the customer. It isn't fair to rate the rental location due to U-haul's poor first come, first served mentality when a reservation is in theory supposed to hold a request for a specific needed rental. Renter beware.

Daryl S. 
Rating:
5.0

Customer did not leave a comment.

Alexis Q. 
Rating:
4.0

let me drop the rental at a different location at no extra charge.

Luis M. 
Rating:
5.0

It is truly a crying shame that corporate treats my local dealer like garbage. I can and have walked there from my house, yet reserving online OR by phone through corporate, they would have me drive over an hour away to get my vans. Now I make my reservations in person to avoid the hassle.

David S. 
Rating:
5.0

Customer did not leave a comment.

PETER D. 
No reviews have been submitted for this location.

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