I don't think the door of the truck actually closed, the back smelled like it had recently been used to transport livestock (it was disgusting), and the overhead light would not stay on during unloading. The people at the shop are nice, but didn't ask me if I wanted the $15 safe ride insurance and charged me anyway. I had used mobile check in before but it froze and did not work this timeâ€”luckily someone was at the shop to process my rental.Benjamin K.
Filippo Auto Imports Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Kerhonkson, NY 12446
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- 3.5 Average Customer Rating
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Top notch visitAngie H.
I dropped the truck off when they were closed.JEFF K.
The pickup process was painful. My reserved vehicle was not available. NO ONE was at the facility - it was locked/abandoned. It took me an additional 40 frustrating minutes of phone calls, texting, app, etc. to get a dirty smelly van replacement. The app was not working properly for my drop-off either. The entire experience was horrible and makes me never want to use U-haul again.Anthony L.
It was so hard to check in on the app in that location. There is no service at alll and even when you called to ask for help no would. This 20 minute pick turned into almost 2 hours. I wasn't happyAurora K.