Customer Reviews for Truly Safe Self Storage
(U-Haul Neighborhood Dealer)

208 reviews

5516 Silver Ave SE Ste 2   Albuquerque, NM 87108

(505) 227-8559

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(505) 227-8559

5516 Silver Ave SE Ste 2
Albuquerque, NM 87108

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 10 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

That is a tough question for this place. Being a repeat customer says more than I can continue. These folks are wonderful, I'm very fortunate to do business with them.

Teri H. 
Rating:
5.0

The people that work here are great...wonderful service.

George C. 
Rating:
5.0

Customer did not leave a comment.

MARY M. 
Rating:
5.0

The folks at Truly Safe Self Storage were extremely well-prepared, polite, and professional. They will definitely be my first choice next time I need a rental truck. Thanks!

Russell L. 
Rating:
5.0

Customer did not leave a comment.

Rosa M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
5.0

great service

Peter Z. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Everything was absolutely amazing. Truly amazing! Was really treated like family!

Joseph W. 
Rating:
4.0

Customer did not leave a comment.

ALEXANDER W. 
Rating:
5.0

Super helpful manager! Quick service! Incredible experience!

Timothy J. 
Rating:
5.0

Customer did not leave a comment.

Angel F. 
Rating:
5.0

Customer did not leave a comment.

Katherine T. 
Rating:
4.0

Was first going to be charged an extra $68 for excess mileage...I drove from my old house to New one and then dropped off truck. Somehow uhaul calculated a 200 mile one way trip could be done in 170 miles...how silly

THADDEUS A R. 
Rating:
3.0

Customer did not leave a comment.

Jennifer J. 
Rating:
5.0

Great people!

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Bruno I. 
Rating:
4.0

Customer did not leave a comment.

Joe H. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Vehicle was literally clean enough to eat off of. Staff very helpful and extremely friendly. I will rent from them for my uhaul needs.

walter W. 
Rating:
5.0

I really appreciate the flexibility and help I received when I needed to extend my truck. I will definitely rent from this place again. Thank you!

Nicole S. 
Rating:
5.0

The owners of this location were top notch and super friendly. I'll go out of my way to rent from these wonderful people. Drop off was quick, easy, and professional.

Justin D. 
Rating:
5.0

Customer did not leave a comment.

Monty S. 
Rating:
5.0

This location is excellent. Owners care and their trucks smell great and are well maintained. I felt welcome to be a customer Thank you Adam Holbrook

Adam H. 
Rating:
1.0

While the woman checking me in, preparing the trailer and checking lights and chains were fine, the location - however- is in a seedy - crime area of town. The "office"was a total wreck: chewed up old dog toys, tattered furniture, and just plain junk that needed to thrown out because it was in fact just plain junk you wouldn't even see at a rescue mission or Salvation Army.

Manfred D. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Grateful for the service you get..

Bonnie C. 
Rating:
5.0

Good customer service and a cool doggo.

Wesley C. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
5.0

Great person attention.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

Travis J. 
Rating:
5.0

Awesome customer service

Robert M. 
Rating:
4.0

(This is not location-specific) The online check-in system gave us a really hard time because of my husband's international divers license. That system is a headache...

Pieter N. 
Rating:
5.0

Great overall experience!

Joseph L. 
Rating:
4.0

While the Cargo Van I rented for a few hours was indeed newish and clean on the inside, with a mere 861 miles, the windshield was caked with bug splatter and dirt. I tried to clean the windshield with the wipers, but the debris and splatter were very much caked on and the wipers proved futile. So for the safety of everyone involved, perhaps we can clean the windshield between rental customers.

Enrique S. 
Rating:
5.0

Staff at truly safe were very good, helpful and friendly

Malcolm M. 
Rating:
5.0

The only problem was the battery died, recharged twice, took along to get help to diagnose the problem, caused a delay of unloading and return to Truly Safe Self Storage.

Maria A. 
Rating:
5.0

Easy and painless QUICK return!

ERIN P. 
Rating:
5.0

Customer did not leave a comment.

Gerardo A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JOHN F. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
5.0

Perfect transaction!

Charles F. 
Rating:
5.0

Customer did not leave a comment.

Kelsey D. 
Rating:
5.0

Great

DAMION H. 
Rating:
5.0

Customer did not leave a comment.

Brianna F. 
Rating:
5.0

Customer did not leave a comment.

Amanda D. 
Rating:
4.0

the uhaul app sucks. doesnt work and cost me an extra 20 dollars because it doesnt work.

Curtis C. 
Rating:
5.0

Customer did not leave a comment.

Genevieve H. 
Rating:
5.0

The owner of this location was extremely thorough and patient with our walkthrough!

Lien H. 
Rating:
5.0

Very friendly and fast. Would rent again

Randell B. 
Rating:
5.0

I want to communicate that Brian is awesome and really went out of his way to help me with the rental. He organized to help me leave my vehicle at his location, personally took me to pick up a truck at another Uhaul location, and then helped me get the autotransporter connected and everything ready to go. He is a great asset to the Uhaul brand. Great service during the time when it is hard to get a Uhaul truck in New Mexico.

Kierran M. 
Rating:
5.0

Customer did not leave a comment.

DEREK E. 
Rating:
4.0

Customer did not leave a comment.

Brigid Q. 
Rating:
3.0

Customer did not leave a comment.

Martin V. 
Rating:
5.0

Customer service and help was top rate.

Rosalinda R. 
Rating:
5.0

Customer did not leave a comment.

Ramona M. 
Rating:
4.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

WALTER T. 
Rating:
5.0

The folks at the location I rented from went out of their way to accommodate us even though there was a time crunch. Friendly staff and I will recommend this location to friends.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Lee C. 
Rating:
5.0

Customer did not leave a comment.

NATHAN DAVID S. 
Rating:
5.0

The owners went out of their way to receive the van. They waited for me after closing hours. Outstanding service and hospitality. They offered me a ride to my hotel also. This kind folks are truly comited to customer service.

carlos S. 
Rating:
5.0

You are doing a great job.. I don't see anything that needs to be improved.... Thank you for all your help....

Lorriane D. 
Rating:
5.0

Customer did not leave a comment.

Espie R. 
Rating:
5.0

Customer did not leave a comment.

JESSICA R. 
Rating:
5.0

No improvements on this end, all the employees were very courteous, knowledgeable, friendly and very respectful!! First time I had rented a UHAUL BUT NOW I'm sure it won't b the last!!! Thank You All!! Pat yourselves on the back for your excellent service.

armando C. 
Rating:
4.0

Customer did not leave a comment.

Karla H. 
Rating:
5.0

The folks there were awesome. They went way beyond a typical rental place. Made it a great experience

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth G. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Didn't have no troubles.everything went smoothly.great job.

Christopher L. 
Rating:
5.0

Went above and beyond. Even gave me a ride back to the airport when I returned there uhaul. Very impressed

MARK S. 
Rating:
5.0

I loved the efficiency of the pick up and the drop off. The representative was also very friendly and made my experience way much better. Thank you

Peter M. 
Rating:
5.0

This is an excellent group to work with, a hidden gem.

Norman Henry G. 
Rating:
5.0

Really friendly. Very easy to drop off.

Joy W. 
Rating:
5.0

Staff was extremely accommodating and very friendly for a short notice trailer need. Well maintained and I'd recommend!

Jeremy D. 
Rating:
3.0

This can't be the ONLY location in Albuquerque to pick up a 26 foot truck. Had to drive across town to pick up the truck, then BACK to the other side of town to move. Not very convenient

Laura S. 
Rating:
5.0

Customer did not leave a comment.

Jeannette S. 
Rating:
1.0

The directions emailed to me was incorrect and sent me on a wild goose chase, the owner was apologetic and friends but this wasted alot of my time and money.

Joseph G. 
Rating:
4.0

Was told that I would receive a receipt via email. I have not a day later and I've checked my spam/junk folder.

Lawrence O. 
Rating:
5.0

Amazingly efficient, helpful, and friendly.

Erea W. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN L I. 
Rating:
5.0

Keep doing what you guys are doing! It was a great experience.

Angel M. 
Rating:
5.0

Customer did not leave a comment.

JOSIAH A. 
Rating:
5.0

Husband/wife team was very friendly and helpful. Will use their service again when needed.

scott H. 
Rating:
4.0

Called in advance for hours and additional drop off information. Very friendly, informative and helpful

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Angelica A. 
Rating:
5.0

Everything was amazing!! Thank you so much, amazing customer service!

Jasper H. 
Rating:
5.0

Perfect neighborhood U-haul representative!

Kevin W. 
Rating:
5.0

We dropped off the truck and were out in minutes.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Jacob V. 
Rating:
5.0

The owners were friendly and great to work with. I'll definitely rent from them again on my next move.

Matthew L. 
Rating:
5.0

Well I may call this man by the wrong name again, but Brad? (I think) helped me get my truck which I signed up no contact online. I got in there to pick up my truck like I reserved it on the phone and to remove the moving blankets that counted themselves in the project. Brad was so helpful. He took care of explaining how to do the online process, removed the blankets while the 3 puppies were sniffing me out. 😂 I would send my kid or anyone else to their spot.

Bridgette A. 
Rating:
5.0

The owners were great. They went above and beyond. Great people.

Callan C. 
Rating:
5.0

None

Maritza F. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Very courteous and professional staff.

Richard H. 
No reviews have been submitted for this location.

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