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Vanita A
Customer Reviews for Truman Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employee was good
Gary SCustomer service was great. In and out in minutes. Checking back in took no time
Steve CBe honest and don't take advantage of customers. I would never rent from them again .
Mary LPlace for returning overnight the trucks
Pablo RMuy buen servicio muy amables
Sebastian GGood People
DENNIS KArea was cluttered and kind of sketchy. There were no instructions on where to park the truck. Personnel were not wearing anything that indicated they worked with the U-haul service.
Michael JThey were literally above and beyond helpful. The customer service was out of this world. A breath of fresh air that you wish people were like this more often
Andrew HThanks for the big help.
Melvin ABad customer service also your policy states that u will return my deposit right away on my debit card after returning the vehicle and that’s not true they told me I have to wait 2 business days
Benny DThe best place ever
Armen CGreat customer service 👏
Phillip LVery nice staff and professional.
Evony HNice service 🙏
Ana HI love this service 🙏
ana hVery helpful / kind / understanding staff. Very satisfied with my drop off.
ma sExcellent and friendly customer service.
Marsha VI rented a 15' UHAUL truck from Truman Station. It was super easy to check in and rent. Urieal helped me and was really friendly and sweet. Return was super easy. I would definitely rent recommend renting from this location.
Audra IThis particular location has a selection to choose from. In addition, they have a long range of service hours, starting at 7am, which helps one jumpstart their day. Definitely returning back for my moving needs!
Mike HVehicle was dirty inside outside the engine light was on the tire pressure for let side front dropped 2 times I had to stop and pump air and Obviously the pressure light was on all the time antenna was broken the tank was 3/4 full when I got it they made me put gas full tank my mistake that I did not took photos from the gas Guage. Lucky me I took pictures from scratches without u_hayl stickers so I could proof the scratches.
Mishel MWas charged the hold fee of $218 not the actual rental fee of $68. Very poor experience and customer service
Christian AFriendly service and quick.
JOHN RThe website/app didn’t give prices for multiple day rentals. It only gave the daily rate of $19.95 and .89/mile. When I rented the van, the van’s quoted rate for two days was $39.00 a day and .89/Mile. It didn’t mention that the increased rate included 100 miles per day, and that additional miles cost less (.49 versus .89 a mile). I almost went with a competitor as the competitor appeared to have cheaper prices. The only reason I didn’t use the competitor was due to equipment availability.
Patricia CFast service great place 👍 👌
Guadalupe vSmashed my hand with door due to equipment failure
Jose TSmash my finger on defective object
Jose TBest U-Haul in town. No Problem whatsoever. The gentlemen who helped us was the coolest guy ever!
Francisco GCustomer service
Victor LI have rented many U-haul vehicles and equipment over the years and the customer service at this location is by far the best I have ever received. The fast, friendly, efficient service that Hyke provides for his customers along with his attention to detail never disappoints and I always look forward to my next rental!
Kevin KI love this Company
Armen CNothing really. Customer service was great, location was fine, the condition of the truck was good as well. Overall we were satisfied with our uhaul rental experience from this location. Thank you
Abraham MIt was quick and easy. I paid what I expect to and the gentlemen who assisted me were very helpful.
Brenda LI was unfortunately late to my reservation, Sam understood my honesty of not being able to arrive on time and did one time exception to complete rental service and treated me with Excellent Customer service and respect. I strongly recommend Uhaul services to the community Grateful Experience. Isis
Isis HThe morning people are very good and knowledgeable about their products and vehicles. The afternoon people working are very well informed and helpful. Both morning and afternoon people are friendly, kind, and help me out greatly. I really do appreciate everything they are doing for me and uhaul.
Ivan CThe service was great and the people were very pleasant and helpful. I only said average because the area is not the greatest and the vehicle was not clean but they were wonderful.
MARSHA GNot much all I gotta say is The Elder Man was really nice n his co wkr that also helped was really nice n both were very helpful, getting the truck n returning it. Ty for Ur Great Service
irma mDriving in hot weather, The air condition blower was not working consistently.
samuel oCustomer Service was excellent they went above and beyond on making sure I was happy.
MIGUEL GI reserved 2 dollys but they only had 1 and it made moving a 2 bedroom apartment way slower. The people working were all super nice and knowledgeable so I appreciate that.
Cecilia HGreat service
gustavo cThe guy that helped me was very nice and helpful and fast and gave helpful suggestions
samantha fThe young gentleman that checked me out was great as always. The older guy that checked me back in saw me fill the tank at his station, looked at the gas gauge and said I needed more gas. Matching the tank to the paper is not easy. There was a very insignificant difference. He said to put another half gallon in and it would be fine. I expressed my discontent and said to charge me if he had to. Got the final bill and he charged me two gallons that added another $12 to the bill. Nickle and dime BS....
Rod KThey had excellent service, were friendly and had excellent customer service!
Maria SStaff was very friendly and knowledgeable!
Wendy R👍🏼
Armen CIt was a pleasure working with their team.
Charles cFast and efficient!
Mayra FGreat service
PEDRO P👍🏼
Armen CEverything is good
Jose GThe best place to rent a U-Haul
Armen CThe best place ever
Armen CThe cashier name Ivan was very rude have no customer service at all while the other guy name Chris was outside helping customers. This guy Ivan was standing doing nothing there was no customer I was waiting there about 15 minutes and he wouldn’t help me. I asked for help and Ivan responded very rude and loud you have to wait or just leave. now I understand why I hardly see people at this Gas station .
Reynaldo BThe only problem . I had,you guys don't take my debit card,deposit. And this is only in this location Other places always take mine debit cards
DAVID RAll Trailer lights not working Right tire went flat twice
Thomas RI honestly can’t think of anything, my entire transaction from on line to in person was smooth, the gentleman who checked me in was very efficient
MARIA G