Customer Reviews for Truman Station
(U-Haul Neighborhood Dealer)

231 reviews

1601 Truman St   San Fernando, CA 91340

(818) 361-4648

Hours

  • Mon-Sun: 7 am - 6:30 pm

Services at this Location:

Contact Us

(818) 361-4648

1601 Truman St
San Fernando, CA 91340

Services at this Location:

Hours

  • Mon-Sun: 7 am - 6:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Good customer service and very helpful.

Bryan B. 
Rating:
5.0

Great fast service.

Jason C. 
Rating:
3.0

I Really Liked How I had Set Up the Rental Agreement on the Phone, so When I had Checked with the Place (day before) to find Just Walk-In, Inspect the Van, Request a Dolly & Drive away, Yea'!

HECTOR V. 
Rating:
1.0

There was a honors man in the truck and the staff at the location didn't check the truck before giving it to us!

Priscilla G. 
Rating:
5.0

Customer did not leave a comment.

EUN N. 
Rating:
5.0

Excellent costumer service at this location!

Claudinet G. 
Rating:
5.0

Customer did not leave a comment.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

Rosa C. 
Rating:
5.0

Super friendly

Dominica H. 
Rating:
5.0

The trailer was covered with mud. In addition, more tie down points need to be add to car trailers. Overall this was a good experience.

MICHAEL S. 
Rating:
5.0

Nothing your station uhaul did a good job and fast service

Daniel R. 
Rating:
5.0

I was able to check in and out quickly and the vehicle was clean and well maintained.I highly recommend this rental location!

Kevin K. 
Rating:
5.0

Staff very friendly and helpful.

ROBERT C. 
Rating:
5.0

My original confirmation was not granted, however, customer service found a larger truck for the same rate. It was nice but it was further away. Overall, I am satisfied.

Daniel G. 
Rating:
4.0

They do not have enough larger trucks!

Larry L. 
Rating:
5.0

Customer did not leave a comment.

CARLOS G. 
Rating:
1.0

Truck was dirty not disinfected , and dangerous steering conditions , horrible experience

Eduardo V. 
Rating:
4.0

I'm satisfied customer !

ANGELA S. 
Rating:
5.0

Customer did not leave a comment.

Helen D. 
Rating:
5.0

I would not change a thing. The team was very friendly.

Juan R. 
Rating:
2.0

The truck had broken plastic and dog food all throughout the back. The main guy there kept calling me by a different name, just cause he was saying the “English version” of my name. Very rude. The lady helping me was nice though.

Ricardo G. 
Rating:
5.0

The representatives very friendly and knowledgeable. Got through all the paperwork and instructions quickly and clearly.

MELISSA G. 
Rating:
1.0

The truck smelled like marijuana and cigarettes and it was extremely dirty

Javier F. 
Rating:
3.0

Customer did not leave a comment.

Mario P. 
Rating:
3.0

Customer did not leave a comment.

Larbi A. 
Rating:
4.0

Customer did not leave a comment.

Eduardo M. 
Rating:
4.0

Customer service should ask if they know how to use the equipment or they should show the customer how to use the equipment.

JOSEPH I. 
Rating:
3.0

Invest more on a better website because that was the slowest and troublesome website.

Eric P. 
Rating:
5.0

Customer did not leave a comment.

MARY H. 
Rating:
5.0

Customer did not leave a comment.

Sergio G. 
Rating:
1.0

Call the previous customer on time not 30 minutes he was suppose to be there. I waited over an hour after my pick up time. They didn't even offer a discount or anything to make me feel better about it.

Freddy C. 
Rating:
4.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

Customer did not leave a comment.

Maria R. 
Rating:
5.0

Great customer service and always reliable Thank you Ike.

LUIS P. 
Rating:
5.0

Customer did not leave a comment.

Paola V. 
Rating:
5.0

Customer did not leave a comment.

Luis L. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

The oil/service engine light was on and the truck wasn't really swept out too well (there were some empty water bottles.) It wasn't a big deal and actually the truck ran great (26 ft). On top of that the folks running the store were really nice and other than that minor stuff I was very pleased. I'd definitely recommend. 4.5 stars!

Kevin A. 
Rating:
3.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Very nice staff!! Helpful and fair. Easy in and out.

Constance K. 
Rating:
5.0

Customer did not leave a comment.

Miguel L. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

I would have given 5 stars but they didnt have the blankets I teserved.

Jaime D. 
Rating:
3.0

I feel I was overcharged at this location $92?!!!? I was charged less for a larger vehicle at a different location The vehicle I had today the drivers side door DIDNT open like others do kept banging my knee getting out and the door was hard to close properly I told the person helping me check out and he seemed to not care it was like I was talking to myself I will never use this location again

Philip V. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Great customer service friendly and helpful from pick up to drop off!!! Highly recommend this place and would definitely return!

Carlos P. 
Rating:
5.0

Efficient processing of rental.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK A. 
Rating:
5.0

Customer did not leave a comment.

Oscar A. 
Rating:
5.0

Customer did not leave a comment.

AIDENE B. 
Rating:
5.0

Friendly customer service

SANDRA M. 
Rating:
5.0

Customer did not leave a comment.

wadeer A. 
Rating:
3.0

Your app sucks. It's a damned waste of time. Half the information it required I could have entered online when I registered instead of when I was in a hurry to pick up the truck but you don't care, do you? I tried retaking a picture of myself (because it said I didn't take a picture of my face, which I did, so yeah your app sucks). Then I take the picture and it thinks it's a picture of my drivers license- then, it didn't let me retake or change the picture of my drivers license because it gave me a little green checkmated like it was all-good (good at being poorly designed) so I had to go into a filling station full of people in the middle of a God-damned pandemic because your app sucks. You like that? What is wrong with you? Do you hate your customers? I work in the software business and my experience says you should be ashamed of yourselves that your entire information entry system is so poorly put together. Did you not test this? Unforgivable.

Laddie E. 
Rating:
5.0

Customer did not leave a comment.

Jessie A. 
Rating:
3.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Great fast and easy customer service.

Sylvia A. 
Rating:
5.0

Customer did not leave a comment.

Carmen D. 
Rating:
5.0

Nothing! Excellent Customer Service

MARY H. 
Rating:
1.0

Customer did not leave a comment.

David G. 
Rating:
5.0

nothing

edward G. 
Rating:
1.0

Better customer service. Maybe someone with more experience or better training for current employees. Also I was charged a 187 dollar deposit that has not been refunded.

Ronal S. 
Rating:
2.0

extend hours a of in person pick up and drop off

Miguel L. 
Rating:
5.0

Customer did not leave a comment.

Arturo T. 
Rating:
1.0

Check inside the car for cleaning regularly. Customer service.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Jerry I. 
Rating:
1.0

1.) The truck rented was so very old with almost 100k miles on it and I think that truck was at the very least 20+ years old. 2.) Truck's suspensions were very old and very bouncy and a bit hard to drive 3.) Truck's brake were squeaking and the windshield was very dirty upon pick up 4.) I ordered an appliance dolly but I was never notified that they don't have one to rent to me - where's the customer service on their part. 5.) Requested to have a different drop off location and was denied.

MANUEL D. 
Rating:
5.0

Excellent Service Location

Jose H. 
Rating:
5.0

Customer did not leave a comment.

Maynor M. 
Rating:
4.0

Customer did not leave a comment.

Ara T. 
Rating:
5.0

The person that help me get the right piece of equipment to do the job was very informative and he really helped a lot

David C. 
Rating:
5.0

super fast professional service.

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

William W. 
Rating:
4.0

Customer did not leave a comment.

Brandon S. 
Rating:
3.0

better, approachable, friendlier customer service

Frederick T. 
Rating:
5.0

None, they're nice and helpful already!

Jacqueline D. 
Rating:
5.0

Customer did not leave a comment.

mary H. 
Rating:
5.0

The online reservation process was very confusing. Seemed like a great way to make the rental, but in actuality, it was no different that any other rental. Still had to go in and do all the paperwork, stand in line, wait for the people in front of me...did nothing to speed up the process.

Scotty V. 
Rating:
5.0

Customer did not leave a comment.

Omar R. 
Rating:
5.0

Amazing experience!

Lee M. 
Rating:
5.0

Customer did not leave a comment.

Philip D. 
Rating:
5.0

Great service !

Aidene B. 
Rating:
1.0

The guys are rude, I'm not getting cars for free. Come on!

Emilio M. 
Rating:
5.0

Everyone was very helpful and courteous! I will definitely recommend them to anyone that wants to rent.

Antonio S. 
Rating:
5.0

Customer did not leave a comment.

Esteban R. 
Rating:
1.0

When a customer orders a uhaul with a dolly and it doesn't come with a dolly and the customer has to come back for the dolly, that shouldn't count as mileage.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Rafael V. 
Rating:
5.0

Customer did not leave a comment.

Nawatree S. 
Rating:
5.0

Customer did not leave a comment.

Alexander L. 
Rating:
4.0

The location was fine, however I had to drive out of my way to get to the location. Not to mention the car tow was 2 hours out of my way because there wasn't any in the LA area. When I got to Santa Barbara, that location had at least 5 tows. We were told that we couldn't change our reservation because someone might rent it before we got there. What the crap!!! Very frustrating!!

timothy R. 
Rating:
5.0

I really connected with sam over our common origin, he's a great guy.

Benoit F. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Great experience! Thank you.

Rick James M. 
Rating:
3.0

Truck had no a/c

Brian J. 
Rating:
5.0

This location and the staff were very helpful, responsive and thorough with their service. It was very convenient to have the Uhaul Shop on a gas station for easy fill up after the rental. Thank you.

Crizam C. 
Rating:
5.0

Customer did not leave a comment.

Orin P. 
Rating:
5.0

Customer did not leave a comment.

diane G. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Gustavo B. 
Rating:
5.0

Staff was great

Vartan A. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top