Customer Reviews for Truman Station
(U-Haul Neighborhood Dealer)

361 reviews

1601 Truman St   San Fernando, CA 91340

(818) 361-4648

Location Hours

  • Mon-Sun: 7 am - 6:30 pm

Services at this Location:

Contact Us

(818) 361-4648

1601 Truman St
San Fernando, CA 91340

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 6:30 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I asked the young gentleman, who was accompanied by an older man where can I park my car.? He said in the front of the store. When I returned another man closed me out. Once everything was finalized. He said “please please please don't ever park in my driveway again. I said I asked the gentleman before I parked. He proceeded to tell me why etc. it was just rude. This location can work on their communication and customer service.

Drunette P. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN O. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Customer did not leave a comment.

Cipriano G. 
Rating:
4.0

Customer did not leave a comment.

Eric J. 
Rating:
4.0

Customer did not leave a comment.

Armando C. 
Rating:
4.0

Customer did not leave a comment.

Keith M. 
Rating:
1.0

The store was poorly maintained and the cashier who handled my pick up was incredibly slow and rude. The truck had it's "oil change" message on when I picked up the vehicle.

Sean G. 
Rating:
5.0

Customer did not leave a comment.

Josip B. 
Rating:
5.0

Customer did not leave a comment.

Maria P. 
Rating:
2.0

Don't tell your customers the gas level was wrong even if the receipt and gas in the truck says it's correct…

Antonio V. 
Rating:
5.0

Customer did not leave a comment.

ERICK S. 
Rating:
5.0

There was something wrong with the gas tank and engine.

Derek A. 
Rating:
5.0

Extremely helpful. There was a problem with my car wiring so I would be unable to take the trailer. They immediately got an auto mechanic to come and fix the wiring. Within the hour I was on my way. The bad. I had to drive an hour to pick up the trailer. (and an hour back home) I made a reservation for in town a week ahead of pick up. I receied a call two days before my reservation telling me they wouldn't let me take the local trailer one way so I had to go get one out of town.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Artyom K. 
Rating:
4.0

Customer did not leave a comment.

Patrick F. 
Rating:
1.0

The employee told me the gas was at 3/8 full but when I got in the car it was below 1/4. It took $75 just to get it at the level the employee told me it was at. When I called he told me it wasn't his problem.

Joshua V. 
Rating:
5.0

Customer did not leave a comment.

Christina H. 
Rating:
5.0

Always good service here.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Mike P. 
Rating:
2.0

Faster service ,train people how to deal with customer

Sergio M. 
Rating:
4.0

Friendly

Tomas C. 
Rating:
5.0

Customer did not leave a comment.

Joyce C. 
Rating:
4.0

Customer did not leave a comment.

Anna H. 
Rating:
5.0

Customer did not leave a comment.

SALVADOR G. 
Rating:
5.0

Customer did not leave a comment.

ROSIE S. 
Rating:
3.0

Customer did not leave a comment.

Carl W. 
Rating:
5.0

Thanks uncle George

tyrone B. 
Rating:
4.0

Customer did not leave a comment.

ALBERT M. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Customer did not leave a comment.

ERICK S. 
Rating:
5.0

Customer did not leave a comment.

Emmanuel P. 
Rating:
5.0

Customer did not leave a comment.

Jerry D. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
4.0

Customer did not leave a comment.

Cecil C. 
Rating:
5.0

Surprisingly, the van was easy to drive.

Karen G. 
Rating:
5.0

Customer did not leave a comment.

Medani M. 
Rating:
3.0

Fill your tires before you give them to customers. I was given a truck which had low pressure on both right rear tires, and the customer should only have to concern themsves with gas and driving safely.

Bryce N. 
Rating:
1.0

the worst , it is a gas station mini mart , , no place to park , a agent came out asked me to move trailer to a certain spot i did , i had to unhook myself they disapeared, as i was leaving , he was yelling at me that it was not the exact spot he wanted , i left had to go to work, was wearing a suite , i would never use that place again or reccomend,, very poor service and personel,, i rent from uhaul several times a year , im thinking now about buying my own trailer,, the lot person was even yelling at other employees ,

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah A. 
Rating:
5.0

Customer did not leave a comment.

Ricardo A. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Truman alsways does a good job for me, I rent from them frequently.

Christopher M. 
Rating:
4.0

Customer did not leave a comment.

efrain D. 
Rating:
4.0

Make sure the vehicle is maintained no check engine light is on

TIGRAN A. 
Rating:
5.0

Customer did not leave a comment.

Gilbert E. 
Rating:
5.0

Everything was very quick In and out Pretty smooth

meir R. 
Rating:
2.0

Not happy with my experience. The pressure on one of the tires was low on the Van I was given, it was at 33 very low, (they where actually all low on air) when i drove away I noticed the sensor was on. It clearly said TIRE LOW and the dash indicated which tire it was so I drove BACK and told the owner, he said the censor was wrong and it was not working, there is noting wrong with the tire. the censor Lied!! why would you even rent a van with the censor broken! He screamed at the guy who owned a mechanic shop next to his business, " put some air in this tire". the Tire looked low and like it had been hit on a curb. It a has a small slit on the side, but the mechanic guy told me it would be fine after he put air to the requested PSI on the tire, the light never turned off cause all the other tires where also low. The UHaul man left me standing there cause he had a phone call, didn't even bother to come out and check. I will not be using this location again. And you should really have your vans cleaned and serviced before you rent them, risking a accident is no joke.

NORMA N. 
Rating:
1.0

Location tried to give me a van that had trial pressure well below 30 psi its recommended level. Had to spend almost 80 minutes figuring something out without ever leaving the location..

Alberto P. 
Rating:
5.0

Sam is always very good me and provides great service.

Christopher M. 
Rating:
5.0

The team here was very helpful and made your my safety was their top priority

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
5.0

Customer did not leave a comment.

Jason F. 
Rating:
5.0

Very friendly and great Customer service

Erick S. 
Rating:
5.0

Customer did not leave a comment.

Christian C. 
Rating:
2.0

Customer did not leave a comment.

Jose E. 
Rating:
5.0

Customer did not leave a comment.

Leonard M. 
Rating:
5.0

They went out of their way to help me get a truck when I needed it the most. Even arranging a late pick up so I could take care of my business! I will never forget that! Thanks guys!!

Lenin M. 
Rating:
5.0

Customer did not leave a comment.

VANESSA J. 
Rating:
2.0

Upon recieving the truck, the gas was at 7/8's tank. Upon returning the truck I filled it up (to the top) and they still charged me 11 dollars because the gauge was broken. I have pictures of the incident. I will not be using again.

MATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
5.0

Customer did not leave a comment.

Jason E. 
Rating:
5.0

Customer did not leave a comment.

mary H. 
Rating:
1.0

Horrible customer service. Rude and confused about their job and inventory

ERIC S. 
Rating:
3.0

Had no knowledge of pickup from online the day before.

Kirk D. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

experience was great

James S. 
Rating:
3.0

Customer did not leave a comment.

Julio C. 
Rating:
4.0

Customer did not leave a comment.

MARC G. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Nothing! The Customer service is outstanding, Warm, and friendly.

MARY H. 
Rating:
5.0

Great location every helpful staff

HAYDEE M. 
Rating:
4.0

gracias for the last minute truck exchange 17” would of been to big. the 10” was perfect

CHARLES R. 
Rating:
2.0

It was kind of convenient however pricey for what it was. The truck was pretty dirty once we saw it in daylight.

Venessa L. 
Rating:
1.0

The truck was not fully functional. And no one told me. And this location was the worse experience I've ever had at Uhaul. I do not recommend this location to anyone.

Aaron C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN F. 
Rating:
5.0

Customer did not leave a comment.

RAYPATRICK C. 
Rating:
1.0

I had a reservation at one place. That afternoon they called and said they didn't have my truck.They sent me to another place 2 miles further, when I Got there he didn't have any thrucks. They finally found me a truck 12 miles further. I told them that would cost me $25.00 more. They told me take it or leave it! I'm never going to use U-Haul ever again. I'm going to go YELP you right now!

Ken N. 
Rating:
5.0

Love renting from this place always direct and no fuss.

Louis Q. 
Rating:
4.0

Customer did not leave a comment.

Salvador H. 
Rating:
5.0

Customer did not leave a comment.

Greg R. 
Rating:
5.0

Customer did not leave a comment.

DEBRA T. 
Rating:
1.0

Rude service bad attitude, not quick and effective customer service

Julio M. 
Rating:
5.0

Customer did not leave a comment.

MARIA H. 
Rating:
4.0

Customer did not leave a comment.

Dean S. 
Rating:
5.0

Customer did not leave a comment.

Todd D. 
Rating:
5.0

Customer did not leave a comment.

Martha W. 
Rating:
5.0

123 Hume was excellent when picking up truck. The truck itself was clean and service was great. Even when returning the process was really quick and after a long day of moving, I appreciated the quick and efficient service at this location.

Melisa E. 
Rating:
2.0

Customer did not leave a comment.

Garrett M. 
Rating:
1.0

They over charged me. I told them the milage I required and still charged me an additional 40 miles and I asked for insurance $14 and only gave me the $30 option. I wanted the truck for 24hrs. He only gave me 5hr. And told me he would charge me late fee and other charges if I didn't have it back in time. Overall the worst uhaul experience ever and I rent trucks and trailers often. Never going to this location again. I still have not been refunded the difference!

Jesse M. 
Rating:
1.0

Truck was fine, but was the worst customer service experience ever. The owner was nice but the main guy helping us was extremely rude and tried to overcharge us. Will not be using this U-Haul location as long as that employee is there.

Silio L. 
Rating:
5.0

Great service!

Jeremiah B. 
Rating:
5.0

Super friendly service; very helpful and made my rental a breeze! Would absolutely rent from this location again.

Armando V. 
Rating:
5.0

Customer did not leave a comment.

DEREK W. 
Rating:
4.0

missed reservation guarantee but Charmain in scheduling was delightful and found me a different vehicle.

RICK N. 
Rating:
5.0

Customer did not leave a comment.

DIANA H. 
Rating:
1.0

I was called by this location after I did the mobile drop off. When I answered the representative proceeded to YELL at me for putting the keys in the drop box stating “that's only for after hours” then repeating back to asking me where I put them and cycling back again. After this happened two or three times he hung up the phone with a scoff. I was livid. I then pull safari back up to verify I hadn't miss read the explicit instructions. I had not. I then took a screenshot of the page where it gave instructions to place the keys in the Dropbox in bold and underlined letters. The location was small and nearly impossible to get into being between a gas station and tire shop.

KATHLEEN L. 
Rating:
5.0

Customer service was great!

Ravi D. 
No reviews have been submitted for this location.

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