Customer Reviews for Trust Towing & Recovery
(U-Haul Neighborhood Dealer)

41 reviews

5416 Mt Holly Huntersville Rd   Charlotte, NC 28216

(704) 335-3297

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 7/1/2022 - 7/5/2022: Closed

Services at this Location:

Contact Us

(704) 335-3297

5416 Mt Holly Huntersville Rd
Charlotte, NC 28216

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 7/1/2022 - 7/5/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Make sure the customer receives the video with instructions after they have made a reservation to make things easier. Also send them information on extending the reservation and hourly rates.

Marcia T. 
Rating:
2.0

Customer did not leave a comment.

SHVON S. 
Rating:
5.0

The whole staff was knowledgeable and very helpful for the whole process of renting. My recommendation is to call this location first. I will use this location again.

Antonio L. 
Rating:
3.0

The equipment wasn't completely clean, main in the driver space. The gas gauge wasn't as indicated in the info check-in.

Marcone A. 
Rating:
2.0

It charged me an extra 88$ for no reason I tracked on my car how far we drove in it and it was 7 miles. I have a feeling the odometer wasn't reported correctly and it over charged us. The customer service was nice but the truck was filthy and covered in this sticky sap like substance.

Carisha V. 
Rating:
2.0

The cab was dirty, the windshield wipers were horrible, it was very difficult to keep the truck in the lanes when driving, it shook, the steering wheel was loose so you constantly had to correct the truck and it was very difficult to control. The defrost was a joke and the entire cab stunk.

Allison G. 
Rating:
5.0

This location was very close to my destination. It was easy to access for my trailer drop off.

Pamela P. 
Rating:
2.0

There was no mention of a after hours fee during the reservation process. As soon as i drove away after picking up the trailer i got a email saying theres a after hours return fee. This is a unacceptable business practice.If this 21.45 isnt refunded to me i will never rent anything from uhaul again.

Ealph G. 
Rating:
5.0

Customer did not leave a comment.

Jasmine J. 
Rating:
2.0

The gas was not matching with the receipt when we picked up the truck and I'm being charged for a lot more than I should be. There were also ashes in the truck from someone smoking.

LEIA H. 
Rating:
5.0

Customer did not leave a comment.

Ke M. 
Rating:
5.0

Customer did not leave a comment.

Tedros T. 
Rating:
5.0

Customer did not leave a comment.

Graham C. 
Rating:
3.0

Very efficient process. I hadn't rented a uhaul in a long time. The process has come a long way.

Roxanne O. 
Rating:
1.0

Customer did not leave a comment.

Amy H. 
Rating:
1.0

The vehicle was rented under my name and email, i was told my info was removed from your system as i did not rent the fucking thing and have not rented anything since 2020 and not even in the state it was rented in! Get your god dam facts right and get me out of your fucking system NOW!

Anthony B. 
Rating:
5.0

Great service and friendly, will be using them again.

Sam G. 
Rating:
1.0

Never go here

Kiako H. 
Rating:
4.0

I had to keep the rental an extra 2 days. Rep was very professional and made accommodations for me

Alex B. 
Rating:
5.0

Everything thing was convenient quickly great customer service

TASHA T. 
Rating:
4.0

Friendly and helpful service.

JIMMY W. 
Rating:
2.0

The truck was so dirty. And they were no clear instructions on how to get the key out the box. The man that was letting me rent the truck was actually pretty snobby and rude to me because he wasn't there in person and I was trying to figure out how to check in myself online and I didn't know how because I had never done it that way before. He was just very impatient and I will not be renting from that location again.

Tondalaya B. 
Rating:
1.0

Customer did not leave a comment.

Zyshaun N. 
Rating:
1.0

This was the worst rental experience I ever had. The new “no contact” service is horrible and confusing. I was sent to a different location after being told the location in Huntersville, NC had a pick up truck rental (they did not). After arriving at the next Uhaul rental center, I found out there's is no office or employee to assist me. This uhaul center was located at a towing center. A worker at the towing center told me I had to log into uHaul to reserve the truck. This was after I had already made a reservation at the previous location for 12:00pm. I was able to speak with someone after finally accessing the site (network connection was poor here) but every time I tried to approve the process with my photos, the website would hang up. After several tries I was FINALLY able to access the key for the truck. I did not know anything about the return process. I rented the truck for 6 hours. I had returned it before that time,filled up the gas tank. locked it up and returned the keys to the lockbox. I thought that was all I had to do. No message was sent telling me I had to take pictures (afterward) of the vehicle and sign in to finish the return. So I don't know what kind of additional fee I will be charged. I hate this new rental system. I like face to face contact and speaking to people. This experience was so frustrating and confusing I will not use uHaul again. I don't expect to get a return message. I know no one at uhaul will care.

Chris S. 
Rating:
2.0

I was overcharged on my credit card. I wouldn't recommend this place to anyone. Very unprofessional especially to be overcharged

MICHELLE F. 
Rating:
5.0

Very nice people. Equipment was brand new.

Paul D. 
Rating:
5.0

Like to know am paying 145 dollars for a rental

RICHARD C. 
Rating:
3.0

The location was fine. The truck mechanically seemed fine but was not very clean. Was that bad just noticeable mud and cigarette ash. Didn't affect the usability of equipment. Overall experience was fine.

zach W. 
Rating:
5.0

This location was great! Very friendly and helpful service.

Jarrod C. 
Rating:
5.0

All great!

MICHAEL C. 
Rating:
3.0

Clean the junk yard up

Brad P. 
Rating:
5.0

No problems or issues with the rental.

JIMMY W. 
Rating:
5.0

Staff were quick and courteous. Trailer was clean and hooked up nicely.

GRAHAM C. 
Rating:
4.0

Customer did not leave a comment.

Troy S. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Great service

GLENN P. 
Rating:
5.0

Great Customer Service. Truck and equipment was great. Highly recommend this location.

Nadia M. 
Rating:
5.0

Customer did not leave a comment.

Jesse M. 
Rating:
3.0

The worker was very helpful and accommodating but you are pulling into a body/wrecker yard to drop the trailer. I wondered about a bolt or nail in my tire.

MARGARET S. 
Rating:
4.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

kimberly R. 
No reviews have been submitted for this location.

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