Excellent customer service. Thank you
conrad D
Customer Reviews for Tucker Self Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No problems with the drop off. Except no one was on location and had to wait about 10 minutes for her.
Lynn GBeena has always helpful and prompt. She goes out of the way to provide best services. Always cheerful and pleasant to talk. The location is very good and has been a pleasure renting from Uhaul. All thanks to the wonderful staff (Beena).
Mustak MStaff was extra helpful and made the rental very easy to take and return
henry tEverything was fine!
Serge HGreat customer service! Very pleased with location and availability.
daron kVery good customer service. Agent was very friendly and knowledgeable.
Joyce AExcellent service always
ameen hMade the reservation online and the location had no record of it. Could not find it in their system at all. Why do you have an online reservation system if it doesn't work?
Jill HThe van was not cleaned and FULL of ants.
James WThe woman there was very helpful.
Guy BThe truck wasn’t the cleanest but it was available and today that’s what mattered the most My kids were evicted I needed something asap not only did the have an availability they extended my rental time ti ensure my kids were able to get all of their things moved I’m very grateful
Sakara GWe were given this location only after being told we can’t drop of a trailer at the original location.
Ryan JGood customer service
ASLAM PExcellent!!
Samuel SBeena has been very helpful and made the pick up and drop off very much easier. This was my first experience with U HAUL and i am pretty sure I will use and recommend this location to everyone.
Mustak GStaff was very friendly and helpful
Dean LExcellent customer service
Tawanza SGood customer service
ASLAM PVehicle did not have gas! Was not happy about this. the Front desk Man, Had a bad attitude and did not honor my request that the truck should of been full at the time of pick up. Wasted our moving time.
Chevon DThe woman who served us was kind, helpful, and professional. We will be back if we ever need a trailer or moving truck! Top service!
Pamela HSuper friendly staff and great service they went above and beyond, Thank You!
Kari GGood job for employe really I appreciate work
Nikhil BLady manager was cordial, helpful and efficient. First time using this location, but will be first choice going forward.
Edgar TThe truck was very old and the transmission kept making us think the trick would stop working at any point. There was also a light on, on the dash. We were super concerned about it shutting off on us. The hand truck was perfect though!
turkessa bI initially made reservations for self-service. However, the lady that I made the reservation with failed to tell me where to locate the truck key and truck. It took me an additional 1.5 hours to finally get a rep who could assist me.
Idiongo SWas charged 100.00 over quoted price. Part of this charge was an added days rental. Truck was turned in on Sunday....when they are closed. Would not ise thos location again.
Rhett AVery professional, clean location great customer service and equipment is always available when needed.
Nicole BBENA AND RICKY SO HELPFUL AND ACCOMMADATING. WE HAVE BEEN WORKING WITH THEM THE PAST 6 MONTHS. EXCELLENT. SERVICE. MANY THANKS, JESS & MONICA J.
jess jAll was fine.
maurice nGreat experience renting here. The pickup and return were quick, easy and hassle free. Staff very helpful and nice. Would definitely rent here again
Brenda HI’ve been renting from uhaul for yearrrrrrrr and this is by far the worst experience I’ve ever had not only did the employee harassed me multiple times before my rental set return time asking me to return the truck early, the truck was not cleans & they have now charge my card $233 for a rental that was $77 the customer service is trash I have not been able to get in contact with the manager and they will not process my request for full refund due to the inconvenience! no one has an extra $130 to waste while U-Haul attempts to fix is an issue that should not have happened in the first place
ASIA MNot enough parking. Difficult to park anywhere
Ashley MAll good
SANDRA DExcellent and-friendly service, after hours dropoff was super easy
towana GPickup process was smooth, and truck was clean. I mistakenly rented a 10 ft truck without a ramp and only discovered that after I left, but the manager was very helpful and able to accommodate switching to a larger 15 ft truck with a ramp. I’d recommend this location to others in need.
JOSHUA WTurning in the truck online is a terrible experience, it took me 20 min because pages took too long to load to get everything done. The truck also had a flat tire, so I had to get roadside assistance to help. Luckily I was at my house so that made things less risky and not on the highway
Daniel GNo improvement necessary. The lady who helped me when I picked up the truck, and the gentleman who helped me when I dropped it off, were both very friendly, courteous, helpful, and professional. It was obvious that they cared about the customers and the business.
Ephraim kI can't think of anything because I was giving over the top experience she was wonderful! Please take into consideration a raise for her! Well done she's outstanding!
Stephanie DAnother day of excellent customer service. Vehicle was fine. Worked out perfectly. Thank you
JOHN ROnce again outstanding customer. Everything went perfectly. Thank you
JOHN RGreat service and pick up and drop off were easy
Brittany WI needed to change my time for pick up and the GUY WAS SOOOOOOO NICE ABOUT IT! He made sure everything was clean he also helped me get boxes I needed he was transparent about everything! THE SERVICE WAS EXCELLENT THANK U!
Burgundy JNothing. This location is outstanding. Representative is outstanding, friendly and very nice. Great location. I've never had an issue she's great. Thank you
John RThe service was fast, efficient, knowledgeable, and friendly
Fredrick HThe air conditioning conked out in the afternoon of my rental. The equipment comment is related to that. Not to the general state of clean, which was adequate
Edward RReduce cost for people who rent trucks and are using the value storage.
Marvalee wWent smoothly despite having no record of the reservation I made two weeks before. Glad there was a comparable trailer on site.
Bryan MThe space is a little tight to maneuver trailers.
charles gvery helpful and friendly as well as being professional !
Donald CGreat experience, will definitely rent from the Hammerhill Rd location again. I have recommended the location to several friends.
Heather MEasy booking, friendly service! Will rent here again.
LaTeesha LMy original location (NE Expy) was closer. You moved me 12 miles out and I had to pay for extra miles as a result
Randall LLove the 24 hour drop-off! We did not interact with personnel as we delivered the trailer after hours.
VIRGINIA DThe Best customer service!!!! Will come back again and again
kitre jI think you should just keep doing what you’re doing I appreciate the customer service from me picking up the truck to me dropping it off everything was really pleasant and I appreciate it thank you.
Andrea Mshorten chains on hitch
Scott AI failed to catch her name but the representative at the front desk was SUPER helpful and informative!!! She made the process so easy!!! I definitely will refer anyone to use this location!!!
SHARON CThe trailer looked worn and old. Rusted. Asked if others were available and was told no. Trailer broke down 140 miles into trip. Tire broke off axle and flew into traffic damaging my wife’s car abd costing us a whole dsy as well as inability to use her car. Truck was fine. Trailer horrible.
STEVEN TEquipment was old and ratchet assembly for tie down straps did not work well and was difficult to use.
John F