Customer Reviews for Turn Key Storage
(U-Haul Neighborhood Dealer)

97 reviews

2001 S 41st St   Abilene, TX 79606

(325) 480-3335

Location Hours

  • Mon-Fri: 9 am - 6:30 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(325) 480-3335

2001 S 41st St
Abilene, TX 79606

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6:30 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Service and equipment were great! No complaints

Richard W. 
Rating:
5.0

They are ver friendly service and I love the way helping me, Thanks

FRANCIS T. 
Rating:
5.0

No improvement needed

Suzann R. 
Rating:
5.0

Customer did not leave a comment.

IMRAN S. 
Rating:
4.0

Not the easiest to find even with being in the area for several years.

BRIAN P. 
Rating:
5.0

Customer did not leave a comment.

Houston S. 
Rating:
5.0

Customer did not leave a comment.

Larae R. 
Rating:
4.0

Customer did not leave a comment.

Kenneth T. 
Rating:
5.0

Great to do business with.

MARIA G. 
Rating:
5.0

Customer did not leave a comment.

Julius E. 
Rating:
4.0

Clean windows, winshield after truck is dropped off.

John S. 
Rating:
5.0

Customer did not leave a comment.

Donneil W. 
Rating:
4.0

Online reservations and check in is recommended!

Steve C. 
Rating:
3.0

Customer did not leave a comment.

KAYLEENA JO B. 
Rating:
4.0

Agent very personable and helpful.

Alden W. 
Rating:
5.0

I noticed there was 3 tire was bold. Specially front driver side was showing wire also.

Manish P. 
Rating:
3.0

Customer did not leave a comment.

Carolyn L. 
Rating:
5.0

Customer did not leave a comment.

Lora M. 
Rating:
5.0

Couldn't of asked for a better experience!

Troy-Lyn L. 
Rating:
5.0

This location was great! The people are very friendly and helpful. The interior of the truck wasn't clean, but it think that is because of the last person who rented it. I would go back to this location for any of my U-Haul needs.

Dakota B. 
Rating:
5.0

Truck only had approx. 26,000 miles. Clean truck, nice ride, and no hassle on either the pick-up or drop off location. Good experience.

leonard V. 
Rating:
4.0

it was ok. The online service wasn't working correctly at the time. But after a few days we finally got our return confirmation.

Sesilia B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Tanya B. 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

Enrique S. 
Rating:
5.0

They were friendly, efficient, and very helpful.

Janice M. 
Rating:
4.0

Customer did not leave a comment.

Charles D M. 
Rating:
3.0

Customer did not leave a comment.

Maria M. 
Rating:
3.0

I was happy except for the fact I was quoted $298 as the base rate on the phone and was charged $381 base rate. I was expecting more for gas insurance and tax, but not the extra 100 base rate and when I first called they had my pick up and drop off destinations reversed. I had to call to get this corrected also.

Karin N. 
Rating:
5.0

Christy was very patient with me thanks!

Patrice C. 
Rating:
5.0

Customer did not leave a comment.

Lora J. 
Rating:
5.0

Customer did not leave a comment.

Ben M. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
4.0

Customer did not leave a comment.

Thomas V. 
Rating:
5.0

This is my all time fav uhaul location. I choose my.truck based on what this location has bc it's the only one in town I use. So fast. We use them constantly for our home staging biz!

JOhn M. 
Rating:
5.0

So very nice and helpful

Sheila Y. 
Rating:
5.0

Customer did not leave a comment.

Mathew F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

The ladies at this facility are awesome! Very professional and very friendly. I loved my over all experience with this facilty that I asked to be saved in their system for future business. Thank you ladies! @Turn Key Storage S 41st Abilene Tx

Linda V. 
Rating:
5.0

Customer did not leave a comment.

Leonardo M. 
Rating:
5.0

Great customer service!!!

Steve W. 
Rating:
2.0

Customer did not leave a comment.

cindy P. 
Rating:
3.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Everything was great, it was a drop off location and the drop off box for the keys was in plain sight. Thank you for this convenience.

Kerry N. 
Rating:
5.0

Customer did not leave a comment.

Rebecka F. 
Rating:
5.0

Customer did not leave a comment.

Lucinda M. 
Rating:
5.0

Customer did not leave a comment.

Tex M. 
Rating:
5.0

Customer did not leave a comment.

Dee Ann N. 
Rating:
5.0

nothing

Kimberly W. 
Rating:
5.0

Customer did not leave a comment.

Heather T. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

This is my favorite U-Haul place I always pay extra for a bigger truck just so I can use them so efficient and nice

john M. 
Rating:
5.0

Customer did not leave a comment.

Ryan R. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

Susan P. 
Rating:
4.0

Customer did not leave a comment.

patsy H. 
Rating:
5.0

Customer did not leave a comment.

JIMMIE H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

Dewayne H. 
Rating:
5.0

Twice now, the staff at this location was extremely friendly, prompt and helpful! I have rented from Uhaul on countless occasions and although my Uhaul experiences have always been positive, this location's staff has been well above average in terms of friendliness and eagerness to help!

PETE L. 
Rating:
5.0

Turned the truck in after hours. What a convenient process, I got my receipt via email 1st thing in the morning. Very good experience all around.

mike P. 
Rating:
3.0

The one in Abilene was very unprofessional and it made me trust U-Haul less.

shawn B. 
Rating:
5.0

Excellent - no problems with the return.

tom P. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
3.0

Customer did not leave a comment.

JOE M. 
Rating:
2.0

Customer did not leave a comment.

Addie W. 
Rating:
3.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Get rid of the old trucks, the truck had no power windows, no cruise control, and got 9 MPG.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES R. 
Rating:
4.0

Do not allow online reservation at locations who do not have trucks and then notify day before that we need to pick up truck from another location with different times. Moving is stressful, you make plans in advance to pick up a truck at a certain time and to have people available to help you move. And then you were notified that the plan you made has to be changed due to a truck you rented Not being available at time and location you reserved online a week prior

Jeremy F. 
Rating:
5.0

The equipment was perfect. I received a nearly new 26' truck. I have rented from Uhaul many times and this has been the best truck yet. The people at the check out location were very helpful and courteous.

robert B. 
Rating:
5.0

Customer did not leave a comment.

christine D. 
Rating:
3.0

Make sure the equipment is in SAFE working condition. I rented a car hauler for a 600 mile trip after loading zmadw sure all straps, chains and fasiners were tight and secure. Almost half way through the trip I noticed that one stape was flaping so carfuly I stopped to find both staps were completely off the tires ... What keeper the car from falling off the trailer I don't know. So stopping in every town the reast of the way tighting them when we got home backing into my driveway the trailer came off the hitch completely. Wow scary. So when I dropped off the trailer I explained to the man there he just said he absent seen that old of traier in a long time and he would replace the sraps and hitch. Nothing more.

richard W. 
Rating:
3.0

Uhaul dispatch and the customer service folks lied to me about my equipment and placed me in a bad situation with my travel and haul. I am very upset with Uhaul doing this to me twice now! Horrible treatment.

Darryl S. 
Rating:
5.0

Customer did not leave a comment.

Michelle G. 
Rating:
3.0

parking lot was horrible

Jerry B. 
Rating:
2.0

Customer did not leave a comment.

Jennifer P. 
Rating:
5.0

Have more trucks available with different sizes.

Crystal W. 
Rating:
5.0

so helpful! Thank you.

Jeannie L. 
Rating:
3.0

When picking up the rental truck, another customer's rental trailer was still hooked up to my truck. Staff did not seem to have proper training to answer questions, or remove trailer from truck. Staff was very friendly and helpful though and did go out of their way to figure out the answers.

brandon D. 
Rating:
4.0

Customer service was very helpful. Excellent.

Michael B. 
Rating:
3.0

I did not have a great experience using the u-haul service. The truck are in it ran very poorly and had terrible gas mileage. They got the pricing wrong and everything else just was a bad experience overall

Lyle L. 
Rating:
5.0

Customer did not leave a comment.

LAURA H. 
Rating:
3.0

Customer did not leave a comment.

aaron H. 
Rating:
5.0

Customer did not leave a comment.

KAREN M. 
Rating:
4.0

Customer did not leave a comment.

DUSTIN T. 
Rating:
1.0

They did not have our order correct and charged us three times the rate for blankets

DIANNE Y. 
Rating:
1.0

i reserved the u haul on 3/31/2010 for4/2/2010 when i went to go get it mr pinder was not there he was out of the country he was the only one that new how to rent out the equipment. iwaited 45 min for them the workers at the roman gas station that had the u haul service. they called some guy to ask what to do still no one new what to do so i left came back an hour later finially they got a hold of some one that could help i had to give my information to them again over the phone not appy with this experience as i had to read my drives licence tothem and also my credit card info again with a gas station that had all kinds of didfferent people coming in and out only to worry about who else maybe getting my info.when i went return the uhaul i filled it up with gas at this point i had only put on 6.5 miles on the truck .I went in to check the truck in and well here we go again no one new how to chek it in they told me i had to take it back to another u haul rental place which was another 5 miles down the road which i then got charged for that also which was no benifit for me besides cost me more money and time i think i should be reimbursed for half the rental cost back to me for the hassel i got with renting this truck. when i got to e milwaukee location the guy there told me they would make it right for me well i guess making right means with the hassels i got you will paythe full amount plus the extra miles to take it back. the guy also said they were ulling their equipment out of romans on monday4/5/2010 my experience with uhaul is terriable and i probablly will go else where . thank you cindy

CINDY E. 
Rating:
2.0

I made my reservation online for pickup at 9am. When I arrived at the location at 9am, I was told by the attendant that I would have to wait until the owner got there because he didn't want to deal with it. He said the owner would be in around 9:30. When I arrived back at 9:45, the owner was still not there, but I was told that he would be in very shortly. He came in around 10 minutes later. This set back my moving plans by an hour. Once the owner arrived, everything went fine. But the location is a liquor store/gas station in a questionable neighborhood, and I was glad that my husband was there with me, or I would've felt a bit unsafe.

Mary R. 
Rating:
2.0

Not selling drug paraphernalia at the same location as U-haul

DEBRA S. 
Rating:
3.0

They gave me a hard time about previous damage on the truck because the people at the pick up location did not do a walk around and note the damage before they let me leave with the truck. I also topped off the gas tank and they gave me hard time about that as well. It had a half tank when I left and I returned it with a half tank, then they made me go put in an additional $2.00 worth of gas saying it was below the half, and it wasnt. Even after that they said it was below and it wasnt and they argued about it before they finally said it was good. It was kind of a hassle for me.

DEBORAH B. 
Rating:
1.0

had to wait 30 min for someone to drive there to check me in

RON O. 
Rating:
3.0

Customer did not leave a comment.

DAVID D. 
Rating:
2.0

a formal complaint is being made

ALISSA N. 
Rating:
5.0

Very helpful and polite

JULIA H. 
Rating:
3.0

Customer did not leave a comment.

No reviews have been submitted for this location.

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