Customer Reviews for Turnkey Storage
(U-Haul Neighborhood Dealer)

66 reviews

1081 Lamar St   Wichita Falls, TX 76301

(940) 432-3297

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(940) 432-3297

1081 Lamar St
Wichita Falls, TX 76301

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Eric R. 
Rating:
4.0

My paperwork did not mention a specific time of the day to have it dropped off. The clerk did not inform me about dropping it off by a specific time either and because of this, I was charged an extra day. Will not do business with U-Haul again

Trevor B. 
Rating:
5.0

Customer did not leave a comment.

Alicia J. 
Rating:
5.0

Everything was great there as well

Cinetrea G. 
Rating:
5.0

It was nice that moving blankets were provided. However, some of the moving blankets had grass in them when I unfolded. Minor inconvenience, but you asked.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

courtney G. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE T. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

Aerica S. 
Rating:
5.0

I was in and out in less than 5 minutes. Turnkey folks were very helpful and quick.

Brady H. 
Rating:
2.0

The staff was wonderful but this location did not allow for the trucks to be looked at. Mine had a loose Cat converter and cause loss of power, an extremely loud exhaust and loss of time on the trip because I was broke down and needed to have the truck fixed.

JOHNATHAN J. 
Rating:
3.0

Truck was dirty inside the cab. Sticky substance on floor, dash, and seats. We spent several minutes getting the truck usable. This was after we were assured the trucks are cleaned between uses.

Nadia W. 
Rating:
5.0

Customer did not leave a comment.

GABRIELLA G. 
Rating:
5.0

Nothing against the location they did a fantastic job. The rest of this company is a joke. Called in a reservation at the dealer just to get it cancelled twice.

EDWARD B. 
Rating:
5.0

Thank you, Angelina! You helped us a lot and it turned out we didn't need the extra miles you got for us.

David S. 
Rating:
3.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

Johnny N. 
Rating:
5.0

Customer did not leave a comment.

Dianna W. 
Rating:
2.0

They messed up on my entire reservation and charged me way over what they were suppose to.

Jeremy J. 
Rating:
5.0

Great people at this location

Tony J. 
Rating:
4.0

Include signage out front, the location was hard to find since there was no discernible markings for the location

Charles D. 
Rating:
4.0

I was quoted the price of $328 online and was charged over $360 when picked up

Demerick H. 
Rating:
3.0

Customer did not leave a comment.

Judy K. 
Rating:
3.0

Customer did not leave a comment.

Judy P. 
Rating:
5.0

Customer did not leave a comment.

Samuel F. 
Rating:
5.0

Customer did not leave a comment.

Roger L. 
Rating:
5.0

Service provider was outstanding. Very efficient. Equipment was good and location was prime!

Ty H. 
Rating:
2.0

Alaina did her best to help I think sweet lady

Anita P. 
Rating:
4.0

Windshield need to be clean

Chuong H. 
Rating:
2.0

Smile. She acted bored to death like she couldn't stand her job. Also, she never even got up from her seat. She barely made eye contact. She pointed to a stack of furniture pads off to the side and said just grab one of those. When I went to the truck, it was filthy, front and back. The cab had multiple food spills and it looked as though someone dipped and just spit in the floor. There wasn't even a clean spot to set my phone down. I didn't even want to sit in it. I drove the truck to the main store and they did a quick cleaning for me.

Deborah C. 
Rating:
5.0

Customer did not leave a comment.

Lee S. 
Rating:
2.0

Truck dont actually have parking spots, gotta drive em over a curb. The lady put my dolly in as a local rental for a one way trip. So I got charged lots of money cuz uhaul thought I didnt return it. It caused me financial issues whie moving. Then had my drop off location wrong.

Danielle G. 
Rating:
1.0

Where I made the order to get the truck it was not there we had to go somewhere else. Then that place didn't have the equipment we ordered and the lady didn't refund the difference.

Mary H. 
Rating:
5.0

The truck and employees were both great, however they could have cleaned it a little better. It was very clean, but I did find 3 Bud Light caps in the cab.

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

Tammy W. 
Rating:
5.0

Customer did not leave a comment.

Luke R. 
Rating:
5.0

Customer did not leave a comment.

Craig W. 
Rating:
3.0

The unit was not clean

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Grabiel S. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

You need to have an area large enough and clearly marked for returning trucks. I had to circle the block several times and then finally squeezed my truck between another truck and a pickup and was barely off the street.

Jan L B. 
Rating:
3.0

Inconvenient location. There was one right down the street from our destination but we had to go 10 miles out of the way which ended up costing more money

robert D. 
Rating:
5.0

Great experience at this location. The 1st location I tried for drop off located on Kell Ave was not. The employees were too busy to acknowledge me and abrupt when suggesting I would get faster service at another location for drop off. The second location (Turn Key) was by far the most courteous for the drop off. I was pleasantly surprised at how gracious the staff is and how fast they took back the truck and I was on my way. Quickly.

Teena T. 
Rating:
4.0

Customer did not leave a comment.

Glenda C. 
Rating:
5.0

Just to hurry and finish the construction ! So it's easier to park and so you can have more trucks! I'm sure you're on that though! Everything else was great! Very nice and professional employee

Leon P. 
Rating:
5.0

Customer did not leave a comment.

Octavio D. 
Rating:
4.0

Customer did not leave a comment.

Kristi J. 
Rating:
4.0

Customer did not leave a comment.

frances W. 
Rating:
2.0

Customer did not leave a comment.

Treva J. 
Rating:
4.0

Customer did not leave a comment.

gary W. 
Rating:
4.0

Customer did not leave a comment.

Sharon B. 
Rating:
5.0

Had a great experience. Very friendly and knowledgeable. Will recommend to everyone!!!

Susan E. 
Rating:
5.0

Customer did not leave a comment.

Abner R. 
Rating:
3.0

Customer did not leave a comment.

carl W. 
Rating:
3.0

Customer did not leave a comment.

samantha H. 
Rating:
5.0

Customer did not leave a comment.

Kapila S. 
No reviews have been submitted for this location.

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