Customer Reviews for TW Variety Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The process of getting approved is too aggressive and makes no sense at all. i was frustrated! I would NOT recommend Uhaul to anyone! Thanks!Hasan G.
Customer did not leave a comment.Michael B.
Store owner provided outstanding service. However, he is the only reason I would ever rent from U-Haul again. The U-Haul rental system online was unable to release the truck to me when I went to pick it up. It took an hour and a half of phone calls and online searches and chat messaging with your support team and he was still unable to get the system to release the truck. Between us we agreed to a workaround completely outside the Uhaul system. Had he listened to your online support representative, I would not have had a truck at all. Also, although the gas gauge read full when I took the truck, when I filled the truck up to bring it back, it obviously had NOT been full. I only drove 43 km but had to put in almost 20 Liters to bring it back to full. You need a better system for calculating how much gas was used. Either that, or you have to be sure a tank is full when the truck goes out. And of course, your system does not provide a means of refunding the extra gas I purchased over and above what I used. All in all, Uhaul itself provided very poor service. Ravi the store representative was amazingHolly S.
Easy accessKhem B.
Customer did not leave a comment.Chloe R.
The vehicle was obviously not cleaned. The customer service rep at this location was confused with how to use a status card. It made the situation stressful.Bella M.
Customer did not leave a comment.Justin L.
Customer did not leave a comment.Julie H.
Staff were very friendly and helpful. Easy, quick pick up and drop off.Melissa B.
Customer did not leave a comment.Bill S.
Van could be a bit cleaner. Quite dusty in the front, but otherwise fine. Blankets were clean. Van operated well. Staff was helpful and friendly.michael L.
Clean the truck before the next customer.Nataliya P.
Customer did not leave a comment.Chenhao L.
Fast and pleasant service from that location ,i will recommend it to anyonecarlos H.
The retail owner lied to me about my wife having insurance on the van, and has added more kms than I did to the vanPhilip N.
Customer did not leave a comment.James P.
Overall it was a good experience renting a cargo van at TW Variety Store. If required, I will rent it again from the same locations.Zia M.
Customer did not leave a comment.Ciara C.
The manager did not seem to be aware of my reservation that I made online.Nadine L.
Customer did not leave a comment.Jared A.
Customer did not leave a comment.Chandani K.
There was an extra charge for the fuel, which shouldn`t be done since I put enough gas just before parking the van at the drop off place. Unfortunately I didn`t confirmed it with the owner, who was busy at his store and promised to email me the bill later. When I found that there is a extra charge for the fuel, I made a phone call and was told that I returned van with the less amount of gas then I supposed to - which is not true. Not a big money, but this kind of little scams don`t make a good impression. So, to avoid being overcharged, check everything with the owner before you leave the store. So far this location was the worst experince of using uhaul for more than 20 times.Denis A.
Customer did not leave a comment.Amith B.
I requested for 9:00 AM and got a call that cannot deliver on requested time. The agent was not at all supporting and was not even willing to park the car at the desired location and asked me to repark the car for him at his desired place. Also, refused to give me a printed copy of the final bill that I was for reimbursement from my office. Overall very unpleasant experience.Sadanand Sriniva R.
They didnt knew uhaul policies. The vehicle was like someone homeless was living in it. Every door was not locking properly and was creeking..Don S.
The van should be cleaned out between uses. The customer service was good. This was a convenient location for me.Nadine L.
Customer did not leave a comment.Thomas I.
Van had damage, looked it wasn't washed since it was purchased. Garbage inside that I had to clean out before my friend got in. It was filthy. Advertised $19.99/day, then the $15 insurance - I'm fine that that. Then the mileage charges and full tank of gas for a van that looked, felt and smelled like homeless people rent it at night. Never again. Worst rental experience solely because the van was disgusting. For $85 - cheap to rent on a minivan on Turo that is clean.Jordan L.
Customer did not leave a comment.Ali B.
The reservation process is very extensive.Jameel M.
Overall the experience was good. The truck was a bit dirty but it drove well and the dealer was very friendly. Couldn't speak to whether it was well maintained but had no issues whatsoever. Had to assume it was well maintained. Everything worked out very well and couldn't really complain.catherine H.
Customer did not leave a comment.STEPHANIE G.
Despite not being a typical-looking truck rental store, the owners were professional, efficient and fair. Thank you.Zamiha P.
Customer service was lovely! Everything went super smooth. Would definitely rent here again.jennifer H.
Customer did not leave a comment.chris B.
Customer did not leave a comment.ZORAN S.
I logged online and completed the mobile pickup but once i arrived i could not do mobile pickup at the location. the dealer did not know i was there to rent and i had to wait 30 minutes for him to do a return and then complete the paperwork also he did not have the furniture dolly that i had ordered online. i had to complete all the information i already did online again in store. The vehicle had the yellow engine light on and the tire needed to be inflated. this has been my worst uhaul rental that i have donechristine D.
Cargo area was a bit dirty and one of the tires had a slow leak, but good overall and would/will return again. Luck of the draw!Michael T.
Clean vehicle. Better lighting near the parking spot.Madeline C.
The truck had a warning light saying rear right tire was low - I was told not to worry. I explained I needed to return the truck 1 day later. I was told "that's ok, there will be no extra charge". I was then charged $172 rather than $106. $19.95/day? Nope. Apparently the truck was due back by 11 a.m. Sunday. I was not told anything about 11 a.m. That was news to me. also truck had 1/4 of a tank when I picked it up so I had to immediately fill it up.Michael H.
Customer did not leave a comment.Jatin P.
I won't recommend this location at all. Poorly maintained. No parking.Kamal M.
THe gas level was wrong and there was a conflict with the gas level and I did not receive my daily discount which was one day regular rate 150 km and 89 dollars and two days at the rate of 19.95 per day instead I was charged for 3 days at 89 dollars per day. I was very disappointed and angry.carlo S.
Check engine light was on because there was no gas cap.Edward H.
Customer did not leave a comment.robertson G.
Customer did not leave a comment.Ralph W.
Customer did not leave a comment.Simon M.
Customer did not leave a comment.arcelia R.
The customer service was amazingdeomati R.
Customer did not leave a comment.Simon M.
Ravi was awesome! He was very kind and helpful. We will definitely use this location again.Samantha W.
Keep up the good workarcelia R.
right side mirror is broken.John B.
Customer did not leave a comment.ryan C.
Customer did not leave a comment.jason R.
I was charged for gas even though I filled it up. We even discussed that his reading was incorrect. Yet, still charged. Will NEVER be using uhaul again... scamAnn L.
Customer did not leave a comment.David S.
The owner was nice enough. The van was ok - some damage to one mirror; a bit dirty. Convenient location.Kimberlee B.
Very bad serviceadnan S.
I picked up the van in the parking lot behind the store in the evening. It was very dark back there. Perhaps better lighting would help?Susan F.
Customer did not leave a comment.Juzer S.
Customer did not leave a comment.Akalate T.
All perfect, exelent customer service. Thank You!Jovica P.
All good! Thanks!Toni B.
Customer did not leave a comment.Adeel A.
Nothing! You were there for me. I'd actually tried 3 competitors before noticing U-Haul on google. Even Budget whom I've used many times before refused to reserve a van for me. As I had to travel to Ottawa and back to Toronto (retrieving some furnishings). I plan to call again in a couple of weeks. And I thank you again I really appreciate your service.WILLIAM R.
Customer did not leave a comment.Marie O.
Longer Hours On Sunday, but overall very good service.Carlos V.
Customer did not leave a comment.owais K.
Customer did not leave a comment.ALINA M.
Customer did not leave a comment.kisoth R.
Customer service was excellent!Bernie M.
Express pick up didn't save me any time.Matthew L.
Customer did not leave a comment.Donna P.
I was charged an extra $30 plus, with no explanation given.Anthony M.
Customer did not leave a comment.UPSHAM K.
I had quite a bit of problem with the express checkout so was not able to do so. This location would be perfect but, I had to wait quite a bit as other customers came to purchase items from this convenient store. So, I would recommend it, with an advisory to expect to wait.Rosa T.
Customer did not leave a comment.william L.
Just happy with the convenience of this location and the availability for a short job. It was especially nice that it was open late and I could give the keys back to a person instead of a drop box.Nathan L.
Not the location but the contract has problems. I booked and online showed .49km As below, copied from the booking: Rental Equipment Reservation: 24045943 9 9' Cargo van: $19.95 plus $0.49 /kilometer (Due in store) But the emailed confirmation and the bill was at .59/km I had not checked the emailed confirmation since I had the online page showing .49. I feeI was overcharged.David B.
Customer did not leave a comment.Ailsa M.
Very lovely people. Would go nack anytimeTachema T.
Customer did not leave a comment.Carlos V.
Customer did not leave a comment.Perry P.
Customer did not leave a comment.Chelsea C.
Customer did not leave a comment.RUDY S.
Easy in and easy out - super friendly people too. The ONLY thing was that this truck didn't come with the moving blankets that ordered online but of course then I didn't have to pay for that. Highly recommended.Jasmina J.
The rental process was fairly quick and straight forward. There were no big surprises ($$$) upon my returning vehicle. As a matter of fact it was less money than expected! Will rent again if need be and certainly recommend.michelle B.
Customer did not leave a comment.Abu S.
Customer did not leave a comment.Mohammad A.
When the vehicle is returned, make sure it is put back into the same system at that time. I did not need the vehicle for as long as anticipated, so I wound up returning it at 5pm yesterday, instead of 11pm. Instead of it being logged back into the system, it was entered that I never returned it until this morning at just after 8 am. I don't think that that was very fair especially considering I returned while the store was still open.Tanya P.
Customer did not leave a comment.Felipe L.
Customer did not leave a comment.Kary A.
There is only one size available.. The site should have at least another 2 or 3 options, or it should be advertised that only one size is availableINNOCENTE R.
They were a bit insistent on me purchasing the insurance after I declined it. I originally wanted to rent a utility trailer (6x12)but none are available in my area so I got a truck insted but my ithem is too wide for the door opening and I could not move it. I paid over $50 and accomplished nothing but waisting time.