Customer Reviews for Twiggs Automotive
(U-Haul Neighborhood Dealer)

730 reviews

205 Child St   Warren, RI 02885

(401) 253-3341

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: 8 am–12 pm

Services at this Location:

Contact Us

(401) 253-3341

205 Child St
Warren, RI 02885

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: 8 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jarrod P 
Rating:
5.0

Customer did not leave a comment.

Peter P 
Rating:
5.0

Customer did not leave a comment.

Jarrod P 
Rating:
1.0

The trailer was used for a parade. It was dropped at the location ON TIME! I arrived at the location at 10:00 am to remove the decorations and the owner was removing the decorations and throwing everything in the trash when I arrived. I apologized for being late and I was still charge $100 for a cleaning fee. In my opinion that was an EXTREME amount to charge and honestly a bit unfair. I will never use this location again.

Michelle C 
Rating:
5.0

Customer did not leave a comment.

luis A 
Rating:
5.0

Customer did not leave a comment.

Charles P 
Rating:
5.0

Customer did not leave a comment.

Douglas N 
Rating:
5.0

Customer did not leave a comment.

Jonathan F 
Rating:
1.0

There was no ac in the truck Both doors would not close properly I advised “Sreve” who I got the keys from and I’ll make a note Gee thanks. It’s only 85* today

derek p 
Rating:
5.0

Easy and efficient. Always helpful and friendly.

karen d 
Rating:
5.0

Customer did not leave a comment.

James Z 
Rating:
5.0

Customer did not leave a comment.

Daniel G 
Rating:
5.0

great service!!

James W 
Rating:
5.0

Great experience. Exceeded expectations picking up and returning.

James C 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B 
Rating:
5.0

Everything was great.

justin p 
Rating:
5.0

Very fast and friendly. Clean equipment and great price.

Joseph B 
Rating:
5.0

For some reason every haul I’ve ever rented from anywhere always smelled like farts when I got in the vehicle. Don’t know if that can be fixed.

justin p 
Rating:
1.0

Ensure that if trucks need to be fueled to 1/4 when they are returned, that the truck is dispatched at 1/4 minimum. Ensure staff are aware of company policies and procedures. Ensure vehicles are clean before rented out. Ensure receipts sent to customers are accurate.

Rachel G 
Rating:
5.0

Customer did not leave a comment.

Jarrod P 
Rating:
5.0

Will rent here again!

Dawn S 
Rating:
5.0

Customer did not leave a comment.

David D 
Rating:
5.0

Quick and easy to pick up van; simple to drop off. Van in great condition. All good!

Jane P 
Rating:
4.0

Customer did not leave a comment.

Jennifer W 
Rating:
5.0

Customer did not leave a comment.

charles M 
Rating:
5.0

Very friendly people at pickup location (Twiggs). My only comment is about the U Haul application (on iPhone) I was not able to complete the return procedure as the pictures of the vehicle did not "show up" when using the app. I took the first picture, moved to second picture and first picture would "disappear". This happened a few times, then the app stopped working. When I went back in to the app, it would not let me back in to the return equipment section (nothing to return) Thanks Jim

James W 
Rating:
5.0

Great customer service! Thank you

Gia C 
Rating:
3.0

Customer did not leave a comment.

David R 
Rating:
5.0

Good experience

Brent F 
Rating:
5.0

Excellent customer service and very convenient location. The staff at Twiggs helped immensely and made my local move go much more smoothly!

Caitlin M 
Rating:
5.0

Customer did not leave a comment.

Thomas R 
Rating:
5.0

Customer did not leave a comment.

Edward S 
Rating:
5.0

Twiggys is always my favorite place to rent uhaul from for my real estate business. Thank you for everything you do !

JULIE C 
Rating:
5.0

best customer service

Susan B 
Rating:
5.0

all around excellent experience! No complaints, only compliments 👍

Alex F 
Rating:
5.0

Customer did not leave a comment.

Alyssa P 
Rating:
5.0

Customer Service was excellent

DEBRA D 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M 
Rating:
5.0

Customer did not leave a comment.

Dennis C 
Rating:
5.0

Excellent trucks and customer service.

Nancy R 
Rating:
5.0

Customer did not leave a comment.

bruce m 
Rating:
2.0

I was surprised that I had to pay for miles 1.19 per mile wow ! I rented from another uhaul place and didn’t pay for miles.

Jesse F 
Rating:
5.0

Customer did not leave a comment.

GUILHEM R 
Rating:
1.0

The truck was a mess, smelled like smoke and someone had dropped ashes all around in the center console area. I purposely avoid using this location as the business owner is very strange and hard to deal with. I had to because uHaul kept cancelling my truck rentals at other places at the last minute.

MARK V 
Rating:
5.0

Overall, it was a great overall experience! Friendly people and great equipment. Thank you!

Patrick H 
Rating:
5.0

Customer did not leave a comment.

John L 
Rating:
5.0

Customer did not leave a comment.

Jarrod P 
Rating:
4.0

No suggestions

Mike P 
Rating:
5.0

Conveniently located in Warren, very friendly representatives in the office, and truck was ready to go. I would definitely rent a truck from Twiggs again if I needed to transport something oversized. Very reasonable price for just a few hours.

Susan A 
Rating:
5.0

Customer did not leave a comment.

Siobhan M 
Rating:
5.0

Very helpful customer service!!

James W 
Rating:
3.0

App is bunk at explaining pricing, wont show you the full price of the vehicle and trip. Left the truck with less miles than expected and with more gas in the tank and was still charged 50$ extra for the van without an explanation on the bill.

Sophia H 
Rating:
5.0

Customer did not leave a comment.

karen c 
Rating:
5.0

I have no recommendations, it was a smooth helpful process. Maybe a new card machine or card reader, on it’s last legs.

Dan D 
Rating:
5.0

Check out and check in app is glitchy

Christopher B 
Rating:
3.0

Customer did not leave a comment.

Bill S 
Rating:
1.0

Owner expected the customer to return uhaul trailer in an exact spot after hours, yet left inadequate room on their cramped lot to do so. Then he actually charged me a $15 cleaning fee because they had to use their dolly to put it in place because the spot they assigned was too tight for truck and trailer. Twiggs is down the block and I’ll be taking my business elsewhere. I’ve told the staff multiple times their spot is inadequate for a full sized truck to back into, but the boss over there just can’t accept he is wrong.

David N 
Rating:
5.0

Customer did not leave a comment.

Beth S 
Rating:
5.0

Customer did not leave a comment.

Jarrod P 
Rating:
5.0

Customer did not leave a comment.

Susan L 
Rating:
5.0

helpful staff and good location with the truck I needed

john h 
Rating:
5.0

Customer did not leave a comment.

Jarrod P 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
5.0

Twigg was great to work with, very helpful throughout the whole process.

Tim K 
Rating:
4.0

It was the hottest most humid day of the year and the truck I had did not have working AC. It was torture. Should get a partial refund having to suffer for over 100 miles of driving.

Christopher B 
Rating:
1.0

The staff was very rude from our arrival. The person responsible for processing our reservation was visibly annoyed that I was there to rent a trailer from him. Once outside, he proceeded to stand next to me and smoke a cigarette blowing smoke all over me. When we were having difficulty hooking up the trailer, he was rolling his eyes and just making annoyed sounds. Very poor customer service. The equipment itself was well maintained and in good condition. The equipment rented was perfect for what we needed and had no issues with its functionality. Upon returning the trailer, it was parked next to another trailer on the side of the building where we first hooked up from. My friend who had let me borrow his truck had to leave to attend to another commitment, leaving me alone to confirm the return of the trailer with the staff. I went inside and another employee was upset with me that I returned the trailer in a different parking spot (one spot over) than where I had rented it from. I informed him that my truck was no longer here, and he was frustrated. I asked him if he needed anything else from me and he just shrugged his shoulders and walked away from me. Minutes later I received my bill for a $15 "cleaning fee" (the trailer was returned in perfect condition, after being assessed by the employee and communicated to me). I called customer service and they noted I was charged the cleaning fee because the employee was upset the trailer was parked in a different parking spot. Very poor customer service and I would not recommend renting from this location, due to MULTIPLE rude employees and their attempts at stealing money from me.

Christopher B 
Rating:
5.0

Customer did not leave a comment.

Jarrod P 
Rating:
5.0

Friendly and accommodating staff!

Nicole M 
Rating:
5.0

Customer did not leave a comment.

Jarrod P 
Rating:
5.0

Customer did not leave a comment.

Wade F 
Rating:
5.0

Staff was friendly and helpful. Great experience.

Brenden K 
Rating:
3.0

I delivered the car as I bought it, even the previous customer's belongings were in it, I delivered the car the same way, they charged me $25 for cleaning Fee, this is not fair

Mahmut T 
Rating:
5.0

The guys were very helpful and friendly. Great guys. Would go again.

Tracey H 
Rating:
5.0

Customer did not leave a comment.

Robert H 
Rating:
5.0

Customer did not leave a comment.

Jarrod P 
Rating:
5.0

Your website software absolutely sucks at the location. Takes too long to receive the vehicle.

Bill A 
Rating:
5.0

Customer did not leave a comment.

Jarrod P 
Rating:
4.0

Wrong truck on initial contract. Had to go in a second time for a change

PETER D 
Rating:
5.0

Customer did not leave a comment.

Jarrod P 
Rating:
5.0

Customer did not leave a comment.

Jarrod P 
Rating:
5.0

Customer did not leave a comment.

Douglas N 
Rating:
5.0

Customer did not leave a comment.

Domenic S 
Rating:
5.0

Customer did not leave a comment.

Charlie B 
Rating:
5.0

Customer did not leave a comment.

Sandra M 
Rating:
5.0

We had no contact with customer service. However, the location was well-maintained and made it easily accessible to return on a holiday weekend evening.

Kimberly C 
Rating:
5.0

Great rental!

Kevin K 
Rating:
5.0

dropped off the unit after hours.

CONNOR H 
Rating:
5.0

Transaction was handled quickly and everything worked out great with the truck.

Dennis K 
Rating:
5.0

Customer did not leave a comment.

Jarrod P 
Rating:
5.0

Customer did not leave a comment.

Jarrod P 
Rating:
5.0

Everything was great.!

Jeanmarie F 
Rating:
5.0

Customer did not leave a comment.

Nicole M 
Rating:
5.0

Customer did not leave a comment.

Daniel C 
Rating:
5.0

Everything went smoothly from my phone call to dropping it back off. Very friendly and helpful. Highly recommend Twiggs!

Debbie C 
Rating:
5.0

Nothing - everything was great. No issues. Will definitely recommend to others.

ann g 
Rating:
5.0

Customer did not leave a comment.

Brody B 
Rating:
5.0

Customer did not leave a comment.

Jeffery F 
Rating:
5.0

Customer did not leave a comment.

Alan K 
Rating:
5.0

Customer did not leave a comment.

Paige M 
Rating:
3.0

Dog hair on seats… disgusting!!!

Rebecca M 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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