Customer Reviews for Twiggs Automotive
(U-Haul Neighborhood Dealer)

784 reviews

205 Child St   Warren, RI 02885

(401) 253-3341

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(401) 253-3341

205 Child St
Warren, RI 02885

Services at this Location:

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

People were friendly and helpful

James W 
Rating:
5.0

Customer did not leave a comment.

Jarrod P 
Rating:
5.0

Customer did not leave a comment.

Sunil J 
Rating:
5.0

Customer did not leave a comment.

F C 
Rating:
4.0

The truck was dirty. Dirt and leaves in the cargo area. Dog hair in the cab.

Craig H 
Rating:
3.0

Customer did not leave a comment.

JOHN A 
Rating:
5.0

Easy check in and check out process. Thank you!

Amanda P 
Rating:
5.0

Los recomiendo al 100% buen servicio y mucha amabilidad

Freddy R 
Rating:
5.0

Customer did not leave a comment.

Douglas H 
Rating:
5.0

I always rent from Twiggs, since I moved to Warren in 2006. I have never had anything but an excellent experience there. The trucks are well-maintained, clean, and available when I need them. The staff is knowledgeable, polite, and very helpful. Steve goes out of his way to accommodate my hectic and unpredictable schedule. A+++ rating. I highly recommend Twiggs to anyone who is looking for the best Uhaul rental service in the East Bay.

stephanie N 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
3.0

Customer did not leave a comment.

Julia M 
Rating:
5.0

Customer did not leave a comment.

Andy C 
Rating:
5.0

Customer did not leave a comment.

James W 
Rating:
4.0

Customer did not leave a comment.

Brian A 
Rating:
5.0

Customer did not leave a comment.

Lesley L 
Rating:
5.0

Outstanding service and extremely helpful! Would defiantly use again and highly recommend!

jamie d 
Rating:
3.0

Customer did not leave a comment.

Rebecca K 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
4.0

I dropped off the vehicle after hours. No issues.

PAUL S 
Rating:
5.0

Customer did not leave a comment.

BABAK T 
Rating:
4.0

Customer did not leave a comment.

Jen C 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T 
Rating:
1.0

I rented the truck with a quarter tank of gas. I took photos of it both when I picked it up and when I returned it to document its condition. Later, I was charged a $50 fee, with the claim that I returned it with insufficient fuel. It was a bad experience.

Sait T 
Rating:
4.0

Customer did not leave a comment.

JAMES G 
Rating:
3.0

We did a contactless drop off so I cannot rate the location for the personnel.

Jennifer W 
Rating:
5.0

I’m a repeat customer and will be again in the future

Neil R 
Rating:
3.0

You could NOT charge me $100 cleaning fee for a small spill on a rubber mat. (A 30 second rinse doesn't cost $100) especially since I removed the last renters underwear from the van after pick up. What does THAT cost??

Gabriella A 
Rating:
5.0

Steve was accommodating, flexible and helpful As he helped me sort through what I needed.

Hugh I 
Rating:
3.0

Extremely rude and condescending sales representative. Literally started speaking to me one syllable at a time when I asked for parking clarification. He shook his head and rolled his eyes when I asked if I could bring it back early. I will be removing my items from my storage unit in MA, and will put them in the generic storage place across the street. Worst customer service experience I can recall.

JAMES R 
Rating:
5.0

They are amazing at Twiggys- I won’t go anywhere else!!

JULIE C 
Rating:
4.0

Fast and easy

Jeff O 
Rating:
5.0

The guy who helped me wen picking up truck was great and very informative. Thank you !!!

Monique M 
Rating:
5.0

Customer did not leave a comment.

Jeffery L 
Rating:
5.0

Plan ahead and everything will go smoothly.

Shelley K 
Rating:
5.0

Customer did not leave a comment.

Jarrod P 
Rating:
5.0

Customer did not leave a comment.

Saul C 
Rating:
5.0

U-Haul software is a mess. Agent had to reboot it twice and setting up the transaction therefore took T least 20minutes. Should have taken 5 min max. He said this has been going on “”for years”. Your system crashed when I pressed to donate $5 ant the check out time

Michael d 
Rating:
5.0

Customer did not leave a comment.

Jarrod P 
Rating:
5.0

Customer did not leave a comment.

Jarrod P 
Rating:
5.0

Customer did not leave a comment.

Jarrod P 
Rating:
5.0

Twiggys U-Haul is my favorite place to rent from. I own a staging company and rent large trucks often, at least once or twice per month. They go out of there way, well above and beyond what is required, to make my experience smooth so that I remain on schedule. If there a problem with an unclean truck, or a question I have, they are happy to accommodate or fix the problem. Thank you Twiggs, Steven and and Krissi, for always being there for me!

JULIE C 
Rating:
5.0

Customer did not leave a comment.

Jarrod P 
Rating:
5.0

Customer did not leave a comment.

Jarrod P 
Rating:
5.0

Not much, all went very well Our second move in 3 months and both went great

Denise D 
Rating:
5.0

Everything was as expected. Truck handled nicely and served the purpose of moving a one room Apt. Would rent again. Quick pickup and return of truck in app was great.

Scott T 
Rating:
5.0

Customer did not leave a comment.

Louis A 
Rating:
5.0

Customer did not leave a comment.

David W 
Rating:
5.0

Customer did not leave a comment.

Luis G 
Rating:
3.0

Drop off after hours, no problems with billng

DANIEL C 
Rating:
5.0

Customer did not leave a comment.

Jarrod P 
Rating:
1.0

Met with frustration and hostility. Pulled in and had no idea where to go so ended up taking one of the parking spots. An angry guy came out and kept shouting “over there”. I then moved it too the front. There were no spaces near the other uhauls and I didn’t want to block the entrance so parked it very close, just in the front. He then came out took the keys without saying it and put his foot on the gas and backed u so quickly you could tell he was upset. Over bad experience with U-Haul this time around.

David A 
Rating:
5.0

None

Jacqueline L 
Rating:
4.0

Customer did not leave a comment.

Eugene B 
Rating:
5.0

Customer did not leave a comment.

Jarrod P 
Rating:
5.0

Customer did not leave a comment.

Peter P 
Rating:
5.0

Customer did not leave a comment.

Jarrod P 
Rating:
1.0

The trailer was used for a parade. It was dropped at the location ON TIME! I arrived at the location at 10:00 am to remove the decorations and the owner was removing the decorations and throwing everything in the trash when I arrived. I apologized for being late and I was still charge $100 for a cleaning fee. In my opinion that was an EXTREME amount to charge and honestly a bit unfair. I will never use this location again.

Michelle C 
Rating:
5.0

Customer did not leave a comment.

luis A 
Rating:
5.0

Customer did not leave a comment.

Charles P 
Rating:
5.0

Customer did not leave a comment.

Douglas N 
Rating:
5.0

Customer did not leave a comment.

Jonathan F 
Rating:
1.0

There was no ac in the truck Both doors would not close properly I advised “Sreve” who I got the keys from and I’ll make a note Gee thanks. It’s only 85* today

derek p 
Rating:
5.0

Easy and efficient. Always helpful and friendly.

karen d 
Rating:
5.0

Customer did not leave a comment.

James Z 
Rating:
5.0

Customer did not leave a comment.

Daniel G 
Rating:
5.0

great service!!

James W 
Rating:
5.0

Great experience. Exceeded expectations picking up and returning.

James C 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B 
Rating:
5.0

Everything was great.

justin p 
Rating:
5.0

Very fast and friendly. Clean equipment and great price.

Joseph B 
Rating:
5.0

For some reason every haul I’ve ever rented from anywhere always smelled like farts when I got in the vehicle. Don’t know if that can be fixed.

justin p 
Rating:
1.0

Ensure that if trucks need to be fueled to 1/4 when they are returned, that the truck is dispatched at 1/4 minimum. Ensure staff are aware of company policies and procedures. Ensure vehicles are clean before rented out. Ensure receipts sent to customers are accurate.

Rachel G 
Rating:
5.0

Customer did not leave a comment.

Jarrod P 
Rating:
5.0

Will rent here again!

Dawn S 
Rating:
5.0

Customer did not leave a comment.

David D 
Rating:
5.0

Quick and easy to pick up van; simple to drop off. Van in great condition. All good!

Jane P 
Rating:
4.0

Customer did not leave a comment.

Jennifer W 
Rating:
5.0

Customer did not leave a comment.

charles M 
Rating:
5.0

Very friendly people at pickup location (Twiggs). My only comment is about the U Haul application (on iPhone) I was not able to complete the return procedure as the pictures of the vehicle did not "show up" when using the app. I took the first picture, moved to second picture and first picture would "disappear". This happened a few times, then the app stopped working. When I went back in to the app, it would not let me back in to the return equipment section (nothing to return) Thanks Jim

James W 
Rating:
5.0

Great customer service! Thank you

Gia C 
Rating:
3.0

Customer did not leave a comment.

David R 
Rating:
5.0

Good experience

Brent F 
Rating:
5.0

Excellent customer service and very convenient location. The staff at Twiggs helped immensely and made my local move go much more smoothly!

Caitlin M 
Rating:
5.0

Customer did not leave a comment.

Thomas R 
Rating:
5.0

Customer did not leave a comment.

Edward S 
Rating:
5.0

Twiggys is always my favorite place to rent uhaul from for my real estate business. Thank you for everything you do !

JULIE C 
Rating:
5.0

best customer service

Susan B 
Rating:
5.0

all around excellent experience! No complaints, only compliments 👍

Alex F 
Rating:
5.0

Customer did not leave a comment.

Alyssa P 
Rating:
5.0

Customer Service was excellent

DEBRA D 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M 
Rating:
5.0

Customer did not leave a comment.

Dennis C 
Rating:
5.0

Excellent trucks and customer service.

Nancy R 
Rating:
5.0

Customer did not leave a comment.

bruce m 
Rating:
2.0

I was surprised that I had to pay for miles 1.19 per mile wow ! I rented from another uhaul place and didn’t pay for miles.

Jesse F 
Rating:
5.0

Customer did not leave a comment.

GUILHEM R 
Rating:
1.0

The truck was a mess, smelled like smoke and someone had dropped ashes all around in the center console area. I purposely avoid using this location as the business owner is very strange and hard to deal with. I had to because uHaul kept cancelling my truck rentals at other places at the last minute.

MARK V 
Rating:
5.0

Overall, it was a great overall experience! Friendly people and great equipment. Thank you!

Patrick H 
Rating:
5.0

Customer did not leave a comment.

John L 
No reviews have been submitted for this location.
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