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Robert M
Customer Reviews for Twiggs Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The older Ford vans have more comfortable seats than the newer vans. Glad I got the older van!
Geordie SPeople were friendly and helpful
James WThe truck was dirty. Dirt and leaves in the cargo area. Dog hair in the cab.
Craig HEasy check in and check out process. Thank you!
Amanda PLos recomiendo al 100% buen servicio y mucha amabilidad
Freddy RI always rent from Twiggs, since I moved to Warren in 2006. I have never had anything but an excellent experience there. The trucks are well-maintained, clean, and available when I need them. The staff is knowledgeable, polite, and very helpful. Steve goes out of his way to accommodate my hectic and unpredictable schedule. A+++ rating. I highly recommend Twiggs to anyone who is looking for the best Uhaul rental service in the East Bay.
stephanie NOutstanding service and extremely helpful! Would defiantly use again and highly recommend!
jamie dI dropped off the vehicle after hours. No issues.
PAUL SI rented the truck with a quarter tank of gas. I took photos of it both when I picked it up and when I returned it to document its condition. Later, I was charged a $50 fee, with the claim that I returned it with insufficient fuel. It was a bad experience.
Sait TWe did a contactless drop off so I cannot rate the location for the personnel.
Jennifer WI’m a repeat customer and will be again in the future
Neil RYou could NOT charge me $100 cleaning fee for a small spill on a rubber mat. (A 30 second rinse doesn't cost $100) especially since I removed the last renters underwear from the van after pick up. What does THAT cost??
Gabriella ASteve was accommodating, flexible and helpful As he helped me sort through what I needed.
Hugh IExtremely rude and condescending sales representative. Literally started speaking to me one syllable at a time when I asked for parking clarification. He shook his head and rolled his eyes when I asked if I could bring it back early. I will be removing my items from my storage unit in MA, and will put them in the generic storage place across the street. Worst customer service experience I can recall.
JAMES RThey are amazing at Twiggys- I won’t go anywhere else!!
JULIE CFast and easy
Jeff OThe guy who helped me wen picking up truck was great and very informative. Thank you !!!
Monique MPlan ahead and everything will go smoothly.
Shelley KU-Haul software is a mess. Agent had to reboot it twice and setting up the transaction therefore took T least 20minutes. Should have taken 5 min max. He said this has been going on “”for years”. Your system crashed when I pressed to donate $5 ant the check out time
Michael dTwiggys U-Haul is my favorite place to rent from. I own a staging company and rent large trucks often, at least once or twice per month. They go out of there way, well above and beyond what is required, to make my experience smooth so that I remain on schedule. If there a problem with an unclean truck, or a question I have, they are happy to accommodate or fix the problem. Thank you Twiggs, Steven and and Krissi, for always being there for me!
JULIE CNot much, all went very well Our second move in 3 months and both went great
Denise DEverything was as expected. Truck handled nicely and served the purpose of moving a one room Apt. Would rent again. Quick pickup and return of truck in app was great.
Scott TDrop off after hours, no problems with billng
DANIEL CMet with frustration and hostility. Pulled in and had no idea where to go so ended up taking one of the parking spots. An angry guy came out and kept shouting “over there”. I then moved it too the front. There were no spaces near the other uhauls and I didn’t want to block the entrance so parked it very close, just in the front. He then came out took the keys without saying it and put his foot on the gas and backed u so quickly you could tell he was upset. Over bad experience with U-Haul this time around.
David ANone
Jacqueline LThe trailer was used for a parade. It was dropped at the location ON TIME! I arrived at the location at 10:00 am to remove the decorations and the owner was removing the decorations and throwing everything in the trash when I arrived. I apologized for being late and I was still charge $100 for a cleaning fee. In my opinion that was an EXTREME amount to charge and honestly a bit unfair. I will never use this location again.
Michelle CThere was no ac in the truck Both doors would not close properly I advised “Sreve” who I got the keys from and I’ll make a note Gee thanks. It’s only 85* today
derek pEasy and efficient. Always helpful and friendly.
karen dgreat service!!
James WGreat experience. Exceeded expectations picking up and returning.
James CEverything was great.
justin pVery fast and friendly. Clean equipment and great price.
Joseph BFor some reason every haul I’ve ever rented from anywhere always smelled like farts when I got in the vehicle. Don’t know if that can be fixed.
justin pEnsure that if trucks need to be fueled to 1/4 when they are returned, that the truck is dispatched at 1/4 minimum. Ensure staff are aware of company policies and procedures. Ensure vehicles are clean before rented out. Ensure receipts sent to customers are accurate.
Rachel GWill rent here again!
Dawn SQuick and easy to pick up van; simple to drop off. Van in great condition. All good!
Jane PVery friendly people at pickup location (Twiggs). My only comment is about the U Haul application (on iPhone) I was not able to complete the return procedure as the pictures of the vehicle did not "show up" when using the app. I took the first picture, moved to second picture and first picture would "disappear". This happened a few times, then the app stopped working. When I went back in to the app, it would not let me back in to the return equipment section (nothing to return) Thanks Jim
James WGreat customer service! Thank you
Gia CGood experience
Brent FExcellent customer service and very convenient location. The staff at Twiggs helped immensely and made my local move go much more smoothly!
Caitlin MTwiggys is always my favorite place to rent uhaul from for my real estate business. Thank you for everything you do !
JULIE Cbest customer service
Susan Ball around excellent experience! No complaints, only compliments 👍
Alex FCustomer Service was excellent
DEBRA DExcellent trucks and customer service.
Nancy RI was surprised that I had to pay for miles 1.19 per mile wow ! I rented from another uhaul place and didn’t pay for miles.
Jesse F