Lower the prices for rentals.TIMOTHY P.
Customer Reviews for Twiggs Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.John B.
Customer did not leave a comment.Ruth R.
Customer did not leave a comment.Julia M.
Customer did not leave a comment.Elizabeth V.
Customer did not leave a comment.Andrew K.
Customer did not leave a comment.Walter A.
Customer did not leave a comment.martha B.
Customer did not leave a comment.Bill A.
always excellent service at Twiggs!RALF E.
According to the vehicle mpg, which was confirmed by location, I used no more than 6 gallons of gas. I put 7.5 gallons in before returning and they insisted it was an 1/8th of a tank less than when I took it. The location manager did not return my messages to discuss it, therefore choosing to make an enemy rather than work it out over 10.00. I will not recommend this location ever and will go out of my way to chastise them.Michael K.
Customer did not leave a comment.stephen F.
Customer did not leave a comment.peter P.
Twiggs is great. Very accommodating, customer-friendly.ronald P.
Customer did not leave a comment.John H.
Customer did not leave a comment.margaret C.
Customer did not leave a comment.Chelsea B.
Customer did not leave a comment.Chris U.
Customer did not leave a comment.Jeanne G.
Customer did not leave a comment.Dorinda B.
Customer did not leave a comment.melissa N.
Customer did not leave a comment.Michele R.
Customer did not leave a comment.Ryan K.
Customer did not leave a comment.Raul F.
The 2 women I dealt with were professional, polite and extremely organized. They knew their products and there were no surprises.terry T.
Customer did not leave a comment.Kevin B.
Customer did not leave a comment.Jonathan B.
There was a face mask left in the dash and water bottle in the passenger seat door that were from the renter before us. We did not touch either item due to covid and sanitary reasons. Otherwise, the truck was clean and the rental was easy.Kimberly B.
Customer did not leave a comment.Michelange P.
We were overcharged & I don't think they check the right trucks when you return them. If you use this location, document everything! Take pictures of the fuel gauge & the mileage. Don't trust them!Virginia C.
UHaul should offer discounted rates for those who rent UHaul vehicles regularly. Repeat customers should be offered that opportunity.TIMOTHY P.
Customer did not leave a comment.Anthony P.
Customer did not leave a comment.Domenic N.
Customer did not leave a comment.Stephen S.
I would never recommend Twiggs as a pick up location. Everyone was rude from the moment I walked in the door. They couldn't be bothered. The truck was dirty inside. During my drive to my destination i saw a chip in the windshield, taking note to mention it after i returned. When i opened the back of the truck it was filthy & not swept. Upon my return two employees looked at me ( with no masks on) and went back to what they were doing . It wasn't until a few minutes went by & another family came in ( which then exceeded capacity) that a man yelled from across the room. He told me just leave the key! I asked if we are going to go inspect the truck. He said why something wrong? I told them about the windshield and the rude woman who waited on me in the morning said in a sarcastic tone, that's why you got insurance! I have never rented a uhaul from this location, the location i always use, tru value taylor rental, didn't have this size truck at the time. Taylor rental is highly professional and they are thorough and helpful. Never do you feel like you are inconveniencing them. I don't recommend Twiggs automotive. Absolutely rude and unprofessional.Mary L.
Lower the price for a two hour rental.TIMOTHY P.
Customer did not leave a comment.Vidyanidhi R.
These people are very easy to work with, friendly, and make the rental process quick and simple. They're also very accommodating in the event that you need the vehicle longer than anticipated, or are a little late in returning it. This is my second time doing business with them. I will continue to go to them in the future if/when I need a U-haul.Edward P.
I had to go into the building to get the truck, I wasn't given a choice. I was told to move my car from the obviously open area on the other side of the building to be behind the building and dumpster. Which did not seem like a secure location at all. I was also told to ignore what I put into the app. The guy tried to overcharge me, but I corrected him. Instead of taking a couple of minutes to pick up the truck, it was more like 20. What a time waster... Never going to that location again. Definitely a bad experience.Mark V.
The Staff were extremely helpful.DONALD M.
Customer did not leave a comment.Giuseppe V.
Your reservation system and local availability of equipment is poor. Just a few years ago we had no trouble finding the right trailer for our needs. Our company rents trailers from time to time and because of the nature of our business the use of which can not always be foreseen. Now, with your national system we have trouble finding equipment at the nearest locations on almost every rental. I don't know why that is but it's inconvenient and forced to look for alternatives.Leonard V.
Customer did not leave a comment.Scott N.
I rented a panel van. I was surprised that when i filled up the gas to full that it took 9 gals for only going 90 miles. Very disappointing.Lester S.
Our confirmation email listed a different pick up location so we went to that location. They didn't have our reservation and called Twiggs and they had it. We should have been notified of the proper pick up location.Gayle N.
Customer did not leave a comment.Debbie P.
Not a thing. Twigs Automotive was friendly, courteous , and I will continue renting there all the time and recommend others to do the same.Carol M.
Love them. Thank you.Marlisa A.
Customer did not leave a comment.Virginia C.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.Eric F.
Nothing. Staff was pleasant, my equipment was ready on time. Price was a little more than quoted by the 800 reservation number but a good experience.Karla F.
Customer did not leave a comment.Emanuel S.
Love themMarlisa A.
Excellent customer service at Twiggs AutoCare center.Robert T.
you guys were great.Jim N.
Excellent and friendly service. Always a good experience.David D.
Customer did not leave a comment.Chris W.
Customer did not leave a comment.John K.
Ease in obtaining the vehicle on pickup day and friendliness of the person who helped me.David B.
Customer did not leave a comment.Nickolas M.
Customer did not leave a comment.Edward B.
None of the male employees or the male customers wore masks, which is very disturbing and in violation of the law and company policy. It was strange that the women all wore masks, but the men did not.Ronald B.
Customer did not leave a comment.George Todd M.
Customer did not leave a comment.Deborah D.
Customer did not leave a comment.Andrew C.
They had the equipment I needed and were freindly to work withMICHAEL C.
Chrissy in the office was extremely helpful and very pleasant.Allyn M.
Customer did not leave a comment.Wayne B.
Customer did not leave a comment.james F.
Customer did not leave a comment.Sven H.
Twigg's was awesome! Will definitely rent from there again!Chelsea B.
Customer did not leave a comment.Daniel R.
Our experie xe great all around, seamless.!Kim A.
Communication and disclosure is important. When I rented a truck, the location's customer service rep pointed out the after-hours key dropbox, but I wasn't told there would be an additional $20 fee associated with it. I returned the truck just 20 minutes before the location opened for business the following morning, and I got changed the additional $20 fee for "After Hours Service." IF I had been told about the fee when the dropbox was originally pointed out to me, then I would have simply waited for 20 minutes for the store to open and then return the key without an additional charge. But, without communication and disclosure at the time of rental, I did not have the information to make that choice.Mark D.
They were Awesome, took very good care of us.Scott S.
Customer did not leave a comment.joseph L.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Ralf E.
There was a lot of online with my phone to be done as no one was there to take back the truck in person. Thank God my son was with me to take all the be pictures you need to take of the vehicle and the location and upload them and send them. Not all of us are good at sort of thing, especially old folks like me.Kim K.
So friendly and courteous, and extremely accommodating !!Jack U.
Customer did not leave a comment.Allan M.
Customer did not leave a comment.Carol M.
A very good experience. Friendly and knowledgeable staff. Thanks very much Twiggs Automotive!David B.
I will never be renting a uhaul from this location again.Victoria R.
smooth transaction. Nice peopleTimothy P.
Twiggs was great for my rental. Unfortunately U-Haul website once again messed up my corporate reservation, overcharging me. Now I'll have to spend time on the phone with U-Haul offices to get it corrected. Time=Money!steven C.
Customer did not leave a comment.Timothy P.
Customer did not leave a comment.James F.
Nothing. Friendly, professional, and very accommodating. The only pleasant experience in the whole process of moving.Edward P.
Pleasure doing business with Twigs Auto, actually my second time renting from them, very courteous and professional. Will definitely use them again in the future.Kevin M.
Great customer service & the trailer was excellentTHOMAS D.
Great service- flawless.VALLERIE M.
Customer did not leave a comment.Jonathan B.
Customer did not leave a comment.ROB T.
Good experience all around. I'll be back!Dana S.
Customer did not leave a comment.Claude C.
Customer did not leave a comment.JOHN M.
Truck smelled like farm animals, so would only recommend an air freshener before renting to the next person. Otherwise, great experience for our second time using Twiggs!Jennifer M.