Customer Reviews for Twin City Used Auto Parts Ltd
(U-Haul Neighborhood Dealer)

297 reviews

2125 Old Nanaimo Hwy   Port Alberni, BC V9Y8P4

(250) 723-5905

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(250) 723-5905

2125 Old Nanaimo Hwy
Port Alberni, BC V9Y8P4

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Walk around vehicle to note things like last service inspection.

Jacov C. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Have some more trailers closer to me so I didn't have to drive so far to pick it up

MARLINROBERTJORY B. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
3.0

Customer did not leave a comment.

Andy C. 
Rating:
4.0

Customer did not leave a comment.

Travis M. 
Rating:
3.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Darlene C. 
Rating:
1.0

This was an extremely messy dirty place. Basically a junk yard and a very dirty office space. One could not find a place to write if they had to. The owner was pleasant enough but I was disgusted at the mess. I think someone from Uhaul should check out this place.

marleen G. 
Rating:
3.0

Customer did not leave a comment.

les B. 
Rating:
3.0

Chuck was very helpful. Good customer service.

Ronald P. 
Rating:
3.0

Have yhe agent stick to getting the paperwork done. Keep his personal views of the world for those not in a hurry to get on their way.

thelma D. 
Rating:
4.0

Better customer service from the haed office.Very poor customer service from the Toll free service lines

Rene B. 
Rating:
3.0

Customer did not leave a comment.

BRENDAN W. 
Rating:
5.0

Customer did not leave a comment.

Ron C. 
Rating:
1.0

Disgusting and dirty Junk Yard...creepy and uncomfortable. Would Not recommend at all.

Camille C. 
Rating:
5.0

Customer did not leave a comment.

Rick A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

DYLAN T. 
Rating:
2.0

It was a salvage yard. Dirty and he was having computer problems.

Steven M. 
Rating:
5.0

THE UNIT ITSELF WAS CLEAN BUT THE TIE DOWN SHACKLES WERE A LITTLE RUSTY AND HARD TO RELEASE. OTHERWISE NO COMPLAINTS.

jerry C. 
Rating:
2.0

veh was not full of fuel.. was charged for the additional fuel, as well as the fuel i replaced.. even added a little extra and only used the vehicle for half the original time i booked it for. i snapped pictures of the odometer and the fuel gauge both when i realized it was only half full and when i filled it up just prior to dropping it off. i want a refund of 105 dollars. I feel like ive been stollen from. Obviously the vehicle wasnt checked or cleaned prior to my use if the fuel wasnt checked either. or maybe it was and the last person who had the vehicle was also stollen from for a half tank of gasoline. if I dont recieve my refund ill be contacting better business bureaux.

aiden M. 
Rating:
5.0

I don't know who's next customer, because all customers are different, but for me you can drop a bit prices down, because I will be using in future multiple times. I'm talking about multiple times per month and for another few years.

oleksandr C. 
Rating:
5.0

Customer did not leave a comment.

earl S. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
2.0

Customer did not leave a comment.

DOUGLAS W. 
Rating:
3.0

The local representative is kind, however I have been overcharged on the contract to the amount of over $200 Canadian dollars, he has submitted a correction to the billing office, now I wait for the true charges . My credit card was overcharged and I now i am spending time watching my credit card account, I am not impressed with this, please correct my credit card immediately!

JACOB M. 
Rating:
4.0

Always excellent transactions at this location . Prompt service . Never a problem or delay .

Robert P. 
Rating:
5.0

Customer did not leave a comment.

greg H. 
Rating:
5.0

The gentalman at this location was extremely friendly and helpfull. I would gladly rent from this location again.

Troy I. 
Rating:
5.0

Customer did not leave a comment.

robert R. 
Rating:
5.0

Customer did not leave a comment.

greg H. 
Rating:
5.0

Customer did not leave a comment.

greg H. 
Rating:
5.0

Customer did not leave a comment.

justin K. 
Rating:
5.0

Customer did not leave a comment.

Rita G. 
Rating:
3.0

Attendant was very helpful and friendly

CLAUDE C. 
Rating:
5.0

Service was excellent

fred W. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
3.0

Customer did not leave a comment.

terri H. 
Rating:
3.0

Lower the cost . Milage rate too high. You could change the time return, 9 am is too early to get it back / cleaned / topped up gas etc. Van drives well & preforms well.

ed L. 
Rating:
5.0

Great drop off location!

NORI A. 
Rating:
3.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
3.0

Customer did not leave a comment.

George L. 
Rating:
4.0

Cost for driving 6 KL was $75

vince M. 
Rating:
5.0

Super easy rental. This is my go to location. Friendly, fast and helpful customer service.

Kevin B. 
Rating:
5.0

Chuck is awesome! Great customer service. Website needs to stop automatically rebooking people else where is super annoying a huge waste of time.

Aura G. 
Rating:
5.0

Customer did not leave a comment.

greg S. 
Rating:
3.0

Customer did not leave a comment.

jenesse P. 
Rating:
5.0

Customer did not leave a comment.

Maquinna P. 
Rating:
4.0

Customer did not leave a comment.

jan D. 
Rating:
5.0

Customer did not leave a comment.

loren S. 
Rating:
3.0

Get my reservation correct!!!

James O. 
Rating:
5.0

Customer did not leave a comment.

nicholas Y. 
Rating:
4.0

Was a pleasure to rent the trailer I needed to use

arnold M. 
Rating:
2.0

Take all Credit cards he could only take a Visa

angus M. 
Rating:
5.0

Watch out for what you get charged for by U-Haul. I my case twice as much as I paid at Twin City. Will be seeing Twin City about this over charge. The trailer was great and perfect.

russ W. 
Rating:
5.0

Very friendly, made sure i was hooked up properly to the trailer. Sweet old store pooch.

ZANONI A. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
2.0

Truck was dirty in cab and box, spent about an hour cleaning it out which means they also didn't sanitize it as per the the COVID-19 policy. Coffee cups, dirt, dog food all found in the cab. Truck also wasn't ready when I came to pick it up, I had to help shuttle trucks around to get it. Truck itself was fine but cruise control would have been nice since I drove it from BC to Ontario.

Tyler M. 
Rating:
3.0

All good

Teresa S. 
Rating:
3.0

think that a charge of $40 for using a trailer for 1 hour is a little excessive.

murry P. 
Rating:
4.0

Customer did not leave a comment.

Susan D. 
Rating:
5.0

The fella at the pickup spot was super friendly and helpful, I can not say enough good things about him.

CALEB W. 
Rating:
5.0

Chuck always goes out of his way to help great service

ron C. 
Rating:
5.0

Customer did not leave a comment.

Ron C. 
Rating:
4.0

The place can be hard to find but the time in and out was good.

Jim R. 
Rating:
3.0

super easy and accommodating drop-off in 2 steps (car dolly first and then truck a couple hours later)

Gilles R. 
Rating:
5.0

Customer did not leave a comment.

wendy E. 
Rating:
5.0

I rented a trailer and the gentlemen was excellent. Supportive and friendly. I highly recommend this site for rentals!

Kristine D. 
Rating:
4.0

Customer did not leave a comment.

robert B. 
Rating:
3.0

Customer did not leave a comment.

Nazir A. 
Rating:
5.0

Things were perfect and the owner was supper friendly

Mohammad F. 
Rating:
3.0

Customer did not leave a comment.

Lorie W. 
Rating:
5.0

Service was friendly and excellent!!

darline C. 
Rating:
5.0

Customer did not leave a comment.

Rory D. 
Rating:
5.0

Chuck would go out of his way to help us. Great service

ron C. 
Rating:
5.0

Customer did not leave a comment.

Dennis L. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

It would be more appropriate to have the speed restrictions in kilometers per hour for Canadian users.

pat O. 
Rating:
5.0

Customer did not leave a comment.

Vernon C. 
Rating:
5.0

Customer did not leave a comment.

Lorne G. 
Rating:
2.0

Customer did not leave a comment.

RYAN L. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

lisa M. 
Rating:
5.0

Customer did not leave a comment.

Vernon C. 
Rating:
3.0

Clean the trailers when they come back ...

Gary A. 
Rating:
4.0

A warm welcome. Check out was a breeze!

James S. 
Rating:
2.0

We rented the truck for 24 hours. The website allowed me to book after hours using a smart device but when we called to confirm pick up time the man gruffly stated he wanted us to come earlier because his shop closed earlier. We dropped the van off less than an hour late and he tried to charge us a full day extra but stopped when my husband said he'd call the main office to confirm this was appropriate. He then tried to charge us for gas not filled up until my husband showed him a photo of the gas gauge when we picked it up. Not impressed.

Brady C. 
Rating:
5.0

Very professional

sean M. 
Rating:
5.0

Make sure you can drop off at all location make it easier for drop off at different locations

Theres D. 
Rating:
5.0

super friendly

Moses T. 
Rating:
3.0

Not worried about the next customer I'm the customer at hand Location and cleanliness and service was fine Truck had mechanical issues which not impressed with

mike B. 
Rating:
4.0

Customer did not leave a comment.

larry T. 
Rating:
5.0

Chuck was great,

barb M. 
Rating:
5.0

Customer did not leave a comment.

Alastair K. 
Rating:
4.0

Customer did not leave a comment.

Peter P. 
Rating:
3.0

Customer did not leave a comment.

Tami S. 
No reviews have been submitted for this location.

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