Customer Reviews for Twin Lakes Outfitters
(U-Haul Neighborhood Dealer)

105 reviews

29245 Hwy 58 W   South Hill, VA 23970

(434) 262-4036

Location Hours

  • Mon-Tue: 9 am - 6 pm
  • Wed: Closed
  • Thur-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 9/24/2021 - 9/27/2021: Closed

Services at this Location:

Contact Us

(434) 262-4036

29245 Hwy 58 W
South Hill, VA 23970

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 6 pm
  • Wed: Closed
  • Thur-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 9/24/2021 - 9/27/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

NESA H. 
Rating:
4.0

Customer did not leave a comment.

AUGUSTA O. 
Rating:
4.0

Customer did not leave a comment.

JOEL B. 
Rating:
2.0

As may be the case with most U-Haul locations, their primary business is not U-Haul.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

PAMELAHOKE C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

First truck had a check engine light. They gave me a replacement. Pick up and drop off were a good experience. I will use Uhaul again in the future.

Allan H. 
Rating:
4.0

Customer did not leave a comment.

KEVIN W. 
Rating:
3.0

Customer did not leave a comment.

RHODORABORROMEO B. 
Rating:
5.0

Customer did not leave a comment.

beatrice W. 
Rating:
4.0

Customer did not leave a comment.

RICHARDWALTER P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHBRYANT D. 
Rating:
4.0

Customer did not leave a comment.

Lester G. 
Rating:
3.0

The reservation was for a 15' truck they gave me a 10' truck. The air condition in the truck did not work. The heat index was 105 on July 13, 2021. I drove this truck two hours with no air. requesting 1/2 my money back. I have contacted uhaul and have yet to hear back from anyone. Very poor customer service.

JOYCETINE B. 
Rating:
1.0

29373983 you really ripped me off

douglas F. 
Rating:
4.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

RALPH E. 
Rating:
3.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Keep everything just like it is. " If it ain't broken, don't fix it " Everything worked great. I had a few problems making the drop days , because of delays with my workers meeting the deadlines. The lady in Raleigh, N. C. guided me thru the process to change my drop off day , without any extra charges.. I don't remember her name , but she deserves a bonus in her pay check.. The timeframe was Tue. 6/15 thru Thur. 6/17. I spoke with her several times working thru the process, she was a Godsend, and made the process wonderfully quick. Thank you "Lady" for all your help.

John M. 
Rating:
5.0

Customer did not leave a comment.

susan E. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
3.0

Customer did not leave a comment.

Tamara H. 
Rating:
3.0

Customer did not leave a comment.

Searra R. 
Rating:
5.0

Customer did not leave a comment.

KANITRADIONNE T. 
Rating:
1.0

Customer did not leave a comment.

MEQURIT S. 
Rating:
5.0

Customer did not leave a comment.

James-Andrew I. 
Rating:
3.0

Almost dropped off the key without knowing about the website to check out. We dropped it off after hours. Should have been told that by where we picked it up though.

STEPHENT ODD S. 
Rating:
5.0

Customer did not leave a comment.

KENESHAMICHELLE D. 
Rating:
5.0

Very friendly people here. Equipment clean and ready to go as per my reservation. Thank you

STEPHEN M. 
Rating:
4.0

Customer did not leave a comment.

WILLIELEE B. 
Rating:
4.0

Customer did not leave a comment.

Edwin F. 
Rating:
1.0

The facility was closed and there were no signs or instructions posted for online check in. Waited 1.5 hours for customer service to change or update the facilities gps so that we could actually check out a filthy vehicle. We lost a good part of the morning and our rental time waiting. There was dental floss in the cup holder and cigarette buts and trash in the truck. I had to clean it before I put my personal items in it. In the days of COVID I would expect a little attention to wiping down a truck I'm spending good money on.

Ingrid B. 
Rating:
3.0

Customer did not leave a comment.

joesph D. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
1.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Walter B. 
Rating:
4.0

Customer did not leave a comment.

WILMA B. 
Rating:
5.0

Customer did not leave a comment.

Barbie N. 
Rating:
5.0

Excellent personnel

Judith D. 
Rating:
4.0

Customer did not leave a comment.

SONYAMICHELLE C. 
Rating:
5.0

Customer did not leave a comment.

TONYASIPES D. 
Rating:
5.0

Customer did not leave a comment.

crystal M. 
Rating:
4.0

Customer did not leave a comment.

SAMANTHA M. 
Rating:
3.0

Customer did not leave a comment.

ROBINANN B. 
Rating:
5.0

Customer did not leave a comment.

Landra S. 
Rating:
5.0

Customer did not leave a comment.

HERMAN D. 
Rating:
1.0

When I returned the vehicle they person who took the key simply took the key and said that's all. Didn't look around the vehicle, didn't walk out to the vehicle, and didn't ask about the gas or mileage. Keep in mind I rented equipment that was on the vehicle when I dropped it off he did not ask about that either. A day later I get a bill for 210.00 claiming there was missing equipment. The customer service rep was very helpful and got it figured out and my money returned.

Gary N. 
Rating:
4.0

The location is closed on Wednesday so I had to use the computer drop off procedure. It worked well. The location is neat, clean and very accessible since it is located on a major highway, Highway 58. .

JOSEPHEDWARD T. 
Rating:
5.0

The owner and his wife went out of their way to make sure we got the truck and car trailer we needed. We had issues getting the vehicles and had our reservation transferred to a location that was much farther away. They called to let us know they were expecting a drop off that would fit our needs. Once the rentals arrived that we needed they called us immediately preventing a longer drive. We highly recommend Twin Lakes Outfitters in South Hill Va

Tracy C. 
Rating:
3.0

Customer did not leave a comment.

Brittany C. 
Rating:
1.0

The place at the drop off location was closed with no sign or any information about the place hours, I spent over one hour on the phone just try to return the truck and trailer, first someone answer the phone and transferred me to someone else then that other person to a 3rd person and that person did Not want to provide his full name, today is Friday and still haven't received any information about the contact being close. Totally Unacceptable

fredi R. 
Rating:
5.0

Customer did not leave a comment.

KRISTIN T. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL H. 
Rating:
5.0

I was charged $80.00 for blankets that i did not pickup. I spoke with the people at Twin Lakes and they were supposed to remove the charge. This never happened.

Scott F. 
Rating:
5.0

Customer did not leave a comment.

KRISTIN T. 
Rating:
5.0

Customer did not leave a comment.

Merbin G. 
Rating:
5.0

The only problem I had was the radio didn't work.

Monique M. 
Rating:
3.0

Staff was friendly and helpful, but not ready to process the rental transaction at the scheduled time. While it was only a short delay, it does add to the stress and tension of moving day.

Edward F. 
Rating:
3.0

Customer did not leave a comment.

Peter W. 
Rating:
3.0

Customer did not leave a comment.

Robert G. 
Rating:
1.0

Arrived after hours for drop off. Was charged for every mile driven over 40, when uhaul allocates 68 free miles.

Tasha G. 
Rating:
4.0

Customer did not leave a comment.

Carl H. 
Rating:
4.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Very pleased with this UHaul center. They were very helpful and friendly.

BARBARA C. 
Rating:
4.0

U haul meed to improve

Carl H. 
Rating:
5.0

Customer did not leave a comment.

Amy T. 
Rating:
5.0

Customer did not leave a comment.

Lawrence W. 
Rating:
5.0

Everything was great, especially the customer service

Tammie T. 
Rating:
5.0

Customer did not leave a comment.

Edward S B. 
Rating:
5.0

Excellent customer service and very thorough with issues that needed addressing!

Glen M. 
Rating:
3.0

Customer did not leave a comment.

Jack E. 
Rating:
3.0

People were not respectful. Kept referring to me as "Buddy"

Jack E. 
Rating:
5.0

The link for after hours return would be more helpful if sent out earlier. I had returned the trailer couple hours before I received the link. Since it uses your phone GPS and I was about 20 miles from rental location did not work for me.

Richard B. 
Rating:
1.0

The staff at this location are very inexperienced and difficult to call. Worse yet, since the gate to the storage area is locked, we were unable to return the trailer either late Saturday or early Sunday which we had planned so when we returned the trailer on Monday as requested, we were charged 1 extra day rental for the convenience of Twin Lakes Outfitters. Either of the two locations in Clarksville would have been able to accommodate us. Note: The trailer was rented for the Bluestone Robotics Team for an off season competition to train the new Drive Team. The trailer itself was good Thank you,for providing us an opportunity to submit feedback on the Twin Lake Outfitter location. Leonard Passmore Mentor Team 1413 ph 434-374-2398 or cell 423-676-2069 Chief Engineer for Elixsys leonard.passmore@elixsysinc.com

leonard P. 
Rating:
5.0

Great folks there at Twin Lakes. I would absolutely rent from there again. The trailer worked great. No issues whatsoever.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

ryan W. 
Rating:
5.0

Super friendly. Very quick drop off!

Frank L. 
Rating:
5.0

Customer did not leave a comment.

chris W. 
Rating:
4.0

Old cigarette package in cab. Windshield wipers were terrible.

Brian J. 
Rating:
5.0

Quick, friendly, professional service. Highly recommend.

Frank L. 
Rating:
5.0

Nothing

Frederick B. 
Rating:
5.0

Wonderful customer service with a big dose of southern friendliness.

WAYNE N. 
Rating:
4.0

Customer did not leave a comment.

william R. 
Rating:
4.0

I will never rent online again. It was a terrible experience. I paid online and was given location and time for pick up. 3 days later in informed I need to travel out of town to get truck 2 hrs later! 3 hours on phone with customer service to no avail. Promised $50 check which I doubt I'll see and charged extra for truck I already paid for, terrible!

James C. 
Rating:
5.0

Customer did not leave a comment.

Lucy S. 
Rating:
5.0

Customer did not leave a comment.

jamica N. 
Rating:
5.0

Nothing. Customer service was great and Auto transport worked just fine.

SHEKELA L. 
Rating:
5.0

My experience with them was very good.

John B. 
Rating:
5.0

Again unable to utilize my location feature and had to call Uhaul. Took me about 15 extra min to finalize my drop off and the business was closed at the time.

Richard D. 
Rating:
5.0

Twin Lakes Outfitters is excellent in helping the customer.

KAYE B. 
Rating:
5.0

Customer did not leave a comment.

simon G. 
Rating:
4.0

Customer did not leave a comment.

Tim S. 
Rating:
4.0

Go over the equipment with the customer and look for damage , the proper operation of doors, and make sure the lights work.

William B. 
Rating:
4.0

There is only one person in the shop that knows the U Haul business. Once you get to her all is well.

Douglas D. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
1.0

Went to return and they said I owed them $6 and sum change for gas even tho I had proof and showed them the pics that the pick up place told me to take with the miles and gas they still charged me, they was rude all the way round like I was dumb luckily I had pics for proof just waiting for my refund before I make a complaint

Curtissa P. 
Rating:
5.0

Great transaction

cindy F. 
Rating:
5.0

Customer did not leave a comment.

Candyce W. 
Rating:
3.0

Customer did not leave a comment.

Electa V. 
No reviews have been submitted for this location.

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