Awesome to deal with would recommend this location for your needs
GEORGE H
Customer Reviews for Twin Locust Barns & Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady in the front office is awesome
BRIAN HGreat staff, good equipment, fair price
JOHN SGreat service
THEODORUS KThey made everything convenient and pleasant. The equiptment was exceptionally clean and well maintained.
MICHAEL SThe paint and logos were peeling off otherwise good trailer
WILLIAM RVery friendly and efficient. Excellent customer service.
ROBERT BSafety chains for the 6x12 foot covered trailer were considerable longer than needed. The chains were wrapped to avoid having them drag on the drag while towing. The chains could have been shortened to eliminate the unneeded length.
JAY MVery happy with everything
JAMES KWe can not say enough about our experience with Dave @ Twin Locust Barns! He made our rental process effortless!! He was extremely kind and accommodating!! We will definitely use again & will recommend to our family & friends!!! Mike & Kay Mertens
Michael MVery kind helpful staff
DANIEL PThe drop-off was easy and quick
Cathy RThe staff is very helpful!
Michael WNothing. Twin Locust provided great service and the van was spotless. Easy to rent, easy to return. We would highly recommend them to others.
WAYNE MEverything was excellent!
Eric BNext to other Uhauls our rental looked brand new!
AMBER RThis was the best U-Haul rental experience that I have ever had. The owner was friendly and professional. I would absolutely use this location again.
KIMBERLY MThe staff is very professional, efficient and super friendly!!
ANTHONY BVery very friendly
EMMANUEL PHave more cats!! Derice is a darling!!! :)
CLAIRE MGreat customer service!!
CANDIDA RNo suggestions at this time. Location is convenient, rental process goes smoothly, and always greeted with a smile. Thank you!
Susan AThis truck wouldn’t get out of its own way tires Are also bad and it rained truck was sliding on road way
KYLE RBarbie was a joy to deal with picking up the truck, upon return the person was on the phone and did not want to be bothered by us. He said he would email the final bill, my husband said he wanted a paper reciept. He replied he couldn’t do it he would email. I mentioned that Barbie was more accommodating then he got off the phone and took care of us but acted annoyed.
PETER SQuick checkout. Equipment ran fine. Surprised space was wasted on a dolly and blankets i didn't use. Second trip required. Surprised $20 late checkout charged. App wouldn't let me checkout on my own. Windows and rear door needs lubricant.
PAUL PWiper blades in desperate need of replacement; when needed it interfered w vision rather than help.
scott dThe app was not user-friendly. I even watched the video about how to use the app and it in no way indicated that you couldn’t upload your photo and drivers license until you got there. Wasted a lot of time trying to figure that out and I actually had to call U-Haul. When we got there, I was confused about the references you had to give. Luckily somebody called me even though when I called U-Haul, it said it was closed until 7 AM. My friend warned me that the app had her in tears when she tried to drop off a vehicle after hours.
JOSEPH HThe equipment was good. Trying to navigate the website to report the return was too much for this 70-something year old.
Thomas MFriendly service. EZ pick-up/drop off. No surprises
MARVIN RVERY FRIENDLY AND EASY TO WORK WITH. GREAT EXPERIENCE
Jeffrey MNothing
MICHAEL HThey were absolutely amazing! Helpful, kind, and friendly.
NYASIA PFriendly service
DONALD LDrive way/ parking lot is very cluttered with a side food/grill roadside stand. Dropped off after hours so no interaction with staff
BRADLEY DI got it for 2 days i paid 180$ but we needed it one more day so we called in and then they charges us 380 so the total bill was 460 for 3 days ripoff
HUNTER DGreat customer service
JOHN WAlways great service at this convenient location
GERARD MOwner was friendly, respectful and huge help. Will definitely used them again in future.
Dan MYou all are the best. Everything was explained and cost and what the charge was at time if rental. I highly recommend this place and the people who take care of you when you rent a Uhaul from them.
Laura GGreat friendly customer service!!
CANDIDA RAbsolutely the best place to rent any trailer, truck or van. Very nice and respectful owners.
HECTOR TAlways friendly and professional. Equipment always ready to go!
LAURIE SBest service possible. Friendly and explained the whole process. Very smooth and easy. Highly recommend UHaul.
Laura GI like to use your truck is so bater and the process is no take long time. Thanks for your help
BIKYEOMBE ADAVE AND HIS LADY ASSISTANT AT ( TWIN LOCUST BARNS ) ARE ALWAYS ON THE BALL , THEY GIVE EXCELLENT SERVICE EACH & EVERY TIME !!!!!
PAUL MOne item was not available: the furniture dolly. The proprietor offered an insufficient plastic utility dolly as a substitute.
STEPHEN DFrom start to finish everything was organized and ready for me to drive in, pick up and drive off! They explained everything and all went very well. The truck was the perfect size for our job! Thanks Twin Locust for your help!
CAROLYN PThe staff are polite, knowledgeable and extremely helpful, thanks
Andrew WGreat pick up location with informed and helpful employees
Catherine HAlways a great experience renting a truck from Twin Locust.
William WNothing comes to mind. The entire process was fast, easy and professional. I would highly recommend to anyone!
KAVEN MThank you Great service lady was very professional and the communication was perfect with her. I did explain that the gentleman need to improve to work with customers and that I understand if he probably have going thru a situation I will be praying for him to talk to him about dealing with with customer. I hope things get better for him. Other than that I like her services. God bless then both of.
Nancy DExplain customer when they come return equipment
BIKYEOMBE A