Various things about this rental were inconvenient: -The location was not the one I had selected but UHaul changed my order last minute. -UHaul indicated I needed to call the new location to confirm availability of the equipment, but when I called the person that I spoke to was extremely confused, but why U-Haul had directed me to call them. -The new location, which was not the one of my choice, was closed on Sundays, so I had to use the app to unlock the vehicle. -the app process to unlock the U-Haul was incredibly slow as far as the verification portion, and for the portion where I was supposed to take pictures and inspect the equipment, the app was altogether not working. It would not save any of the photos that I took, and I was not able to skip that portion of the app, even though it’s possible for someone to just take their own photos on their own device.
KELSEY C
Customer Reviews for Twinline Towing Recovery & Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Both locations (Windsor Vt and Westland Michigan ) were great. Clean. Good suggestions. Excellent!
Gina RDog in the office. 11 out of 10 recommend.
Lauren AExcellent customer service, and the truck was clean and ready.
Carlos H