Customer Reviews for U-Haul Moving & Storage at Rexdale Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Rexdale Blvd

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douglas H. on

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Dhruv S. on

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Williams K. on

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Calvaton G. on

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Lloyd C. on

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Rented a 6x12 Cargo trailer. Had to use my car jack to disconnect the trailer as it came without a tonge jack.

Alfred P. on

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emmanuelle D. on

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Very unimpressive customer service. Felt neglected by employees. Condensending tone used towards us.

matthieu T. on

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truck was disgusting and also smelling cigarettes. Fuel was empty.

RUSSEL D. on

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This was a last minute change from Brampton's location on east drive. Brampton location said something real irritating. even though you have a reservation it does guarantee your spot for a trailer. So i asked the girl if i flew in from some other province and needed this trailer right now and then to follow with my plans what was i suppose to do. she said " i'm sorry but i'm just telling you the policy. Your reservation is not guaranteed" THIS WAS A JOKE! I EXPECT A PHONE CALL BACK EXPLAINING THIS POLICY BECAUSE I AM GOING TO POST THIS MESSAGE ON ALL UHAUL LOCATIONS AROUND NORTH AMERICA BECAUSE YOU CAUSED ME HOURS WORTH OF HEADACHES! rUSSEL - 416.602.4977

Jeanault L. on

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Leaving a dolly with a numbered tag in the truck, in the way, is a dick move,

Elmer P. on

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The ladies at the counter were super friendly and helpful.

LOREN S. on

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ANGELO D. on

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Hammad M. on

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KATIA C. on

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Avoid this place at all costs. Unprofessional. Unfriendly. Unhelpful. That about sums it up!

Alvaro C. on

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Fahed S. on

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Shreyashkumar P. on

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helene K. on

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I would recommend this location to others provided changes are made. 1. Van had 3/8 of a tank of gas and I was expected to bring it back with 3/8. Impossible- how much money does that equal? Fill the tank and ask for it back with a full tank. This is how other locations do it. I was driving out of town and had no idea how much I would need. 2. After I paid for the van, was told I could not leave my car there while I used the truck for 3 hours. Really?????? Please, tell me beforehand! Good customer service would be to offer alternate parking locations. Talk to your neighbouring businesses!! 3. They need to accommodate customers that do not have cell phones with apps in order to confirm there are no damages to the vehicle prior to rental. A walk-around is required to ensure that the customer would not be liable for any damages that are already on the vehicle. I do not have an app and will never get one. Give alternate options to accommodate ALL your customers. Customer Satisfaction is the name of the game

gyan M. on

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Patrizio G. on

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The vehicle rented was extremely dirty with mud, both interior and exterior.

Jesse W. on

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Friendly and helpful customer service, excellent equipment. Will be my go to rental spot from now on.

Patricia F. on

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Karmen R. on

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Alvaro C. on

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Sardeep S. on

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mustafa I. on

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JEROME M. on

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George D. on

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Above asking what they provided at Rexdale. My gratitude runs deep for the manager respectfully and staff at rexdale. Thank yu

Jackman K. on

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Jie L. on

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Bruce C. on

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you need to honour the reservation summary you send when reservation is made. Don't change it less that 16 hours before reservation. Ue the reservation time I request, This rental was an extremely frustrating experience!!

Don B. on

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The wait times are a little long. Let customers know more clear signs for Returns. Otherwise great service and location

rashidul A. on

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Raymond A. on

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Great customer service easy return process

Devanshu M. on

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Customer Service is crap. Too much time consuming. Check in and check out both took more than 1 hr. Check out lady was wasting time intensely without any reason.

Sergio C. on

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Great customer service. Very nice and great sense of humour. Great group of employees. God bless them all. Keep up the work!!! I will be back within 4-5 months for sure.

Warren D. on

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Staferd C. on

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ZEESHAN S. on

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Use 24/7 service but the equipment was nit ready when we get there had to do everything again with seevice rep again not a pleasant experiance at all

RONELIA E. on

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Nothing..customer service is good too..will come back again for sure

Marvin P. on

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Customers parking

Mohamed K. on

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Improve your in store computer . It will help customer service.

Makbul S. on

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What I rent it's not mainten properly one left side signal light not work properly and to release equipment not good I try with uhaul worker to drop it off but not finally done after one hour some thing is broken in side that's why not release over all is good staff is very good

Smiteshkumar P. on

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Devasca G. on

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I tell my friends it's the best location in Toronto.. The staffs them work with me.

REY L. on

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slow service Poor location very congested and no parking for customer

J-Brian B. on

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Your staff is absolutely ignorant and rude. No patience and the service is very bad. Instead of completing the customers transaction so they can leave , the nature is to walk away and move on to someone else. It’s terrible and we will never go there again. Also, not to be racists, but when you walk in a place and all are coloured people . That’s not cool!!!! We walked away with an awful unwelcomed feeling along with being yelled at that we don’t understand. In fact your ignorant lady wasn’t listen to what we were asking. Disgusting!!!!

James W. on

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Richard G. on

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The customer service person that attended to me was supper excellent. She explained everything to me. The other support staffs are very good especially the one that close my account. This is the best location I have ever been.

John P. on

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JOHN K. on

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My favourite place to go for my storage and truck rentals! Everyone who works there is amazing! Helpful and incredibly nice! They know their stuff??

Chetan M. on

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Tarek Y. on

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The worst customer service ever. I had to chase the manager for days to get an issue resolved. The staff move so slow, put you on hold for hours and breached my privacy.

Rachel P. on

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Fetullah E. on

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Varun W. on

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Nicholas P. on

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Not the location I had ordered from. Rental location was changed 10 minutes after my booking time. While I was en route to pick up the truck. New location was a longer drive adding needless miles to drive that I had to pay for

HRISTO M. on

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Thank you!

Massimo T. on

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Claude G. on

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Have more dollies available to rent

DAVID J. on

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I always have a good experience here staff is very helpful thank you ms green

Badshah A. on

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Week English and slow service no seating arrangement for old coustmer I stand there almost 30 minutes so Sade

Marleen J. on

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Amazing staff. Can’t complain.

Flavio T. on

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when I left the trailer back on site I was poorly treated by a man who said that I would have to unplug the trailer myself that I had no one to help, even though I questioned that I didn't know how to do that he just told me it was easy and i should try. I then drove to the place where I got the trailer and unplugged by myself, when it was almost over he came to ask if I had finished. I didn't know I had to do it myself I thought this was their job or supposed to be?

Tarunkumar A. on

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Location management is very rude.

John R. on

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Customer service was great as always. Keep up the good work.

Arshvir S. on

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All was excellent including all staff members inside at desk and outside at cleaning

Reyan T. on

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We need a place where we can leave our vehicle

Abdull Mateen T. on

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Friendly staff but lacking resources to assist customers

DALMAIN J. on

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Please remind customer to obtain receipt before leaving.

Clement P. on

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On weekend you should have more counter help

Anna V. on

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This location was fantastic; staff was knowledgeable, friendly and the location was well organized. My experience calling through to head office and attempting to book a rental was however awful. The first call seemed to go very well - I explained my need (a four day rental); all seemed good until I got a notice of the availability of a 1 day rental. I then called back approximately 5 times; getting hung up on several times; getting misdirected several times to different numbers; until finally the last person stayed on the line until she found me a rental. Cudos to her - as by then - I was very upset.

Jaspreet R. on

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Great location to get a uhaul rental ...i always rent u haul from here ... customer service was great ..help me alot ... vehicle was clean and well maintained ... really highly recommended location ..

FRANCO M. on

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Keep up the good work.

matthew W. on

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Learn how to be time efficient, so disorganized , employees smelled like weed. Terrible experience never would ever consider u haul again. I want my money back.

Marlon D. on

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It was a good experience

Nelson M. on

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Emily G. on

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Alexander S. on

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When renting a vehicle for less than 2 hours, it is expected that there would be a place to leave the vehicle that brought you. It is a huge inconvenience to find out AFTER you rent that you have to park in someone else's parking lot, or get someone to move your personal vehicle for you. You SUCK because of this, (and how slow the attendants are).

Bill R. on

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Everyone was very busy. A smile and a sense of humor made the drop off a pleasure. Again, lucky to deal with a nice bunch of people.

Ashton R. on

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The processing at the store was too lengthy Several times before, I went to your location at Torbram and East Drive in Brampton and the processing was faster. The compulsory online requirements was tough for me. However, all staff were friendly and courteous and helpful. Thanks.

Johnpaul D. on

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So smooth god bless you all!!!!! Amazing Staff!!!

Mark E. on

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Clement P. on

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1 need more staff to handle long line up. 2. Trailer was dirty and I got injured on several occasions trying to open door

Diannah C. on

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Amazing staff! whatever you are paying them is not enough. inconvenient for leaving my vehicle .

Doreen M. on

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ladies that work at the location are amazing - cheerful and helpful

Harjinder S. on

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Edward B. on

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JAVIER RICAURTE A. on

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Good place and good service

MUSTAFA K. on

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Good staff you have at this location.

Javier Vinicio A. on

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i am very happy with the service and the truck condition.

Jhodha S. on

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Waited 1 hour to pick up truch.. gas light cam on 2 minutes after . Customer service simple is horrible at the Rexdale .

GORDON M. on

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Very helpful and accommodating when picking and making sure that the storage unit was clean for us. Very pleasant people to deal with.

Narinder S. on

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The service was the absolute worst I’ve ever experience withUhaul waiting in line for over 1 hour the staff needs some retraining on customer service VERY VERY disorganized I would use Uhaul but NOT 240 Rexdale rd ABSOLUTELY THE WORST IN CUSTOMER SERVICE RETRAIN THE STAFF OR FIRE THEM ALL AND GET NEW SAFF feel free to call me Uhaul you have my info

Ryumer G. on

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Organized transactions to speed up very slow customer service

Mario K. on

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Excellent service received extremely friendly staff

AKINDEJI O. on

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So far so good,you guys are great

Lena P. on

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The staff was very helpful and friendly.

chen W. on

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Larry C. on

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Due to an altercation with between an agent and a dissatisfied customer I and several other customers waited about 45 minutes standing in line until we were served. This was uncomfortable and very awkward and staff should have been brought in to assist an accommodate customers quickly while the altercation was addressed

KENNETH J. on

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I rent trucks once or twice a month. At this location even though it was not busy it was painfully slow getting the truck and dropping it off. Their procedures are VERY different from the locations in Mississauga I use. Also at this location there is no parking so your customers must park illegally around the neighborhood and walk several blocks in the cold, rain or snow back to the rental center to get the truck.

ALICE P. on

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The women that work there are very nice.

Zachary K. on

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the staff who received the vehicle when I dropped it off were extremely rude and disrespectful. They mocked me for leaving items in the vehicle. I will never use this service again and neither will my family and friends.

Garnett B. on

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Hi, This is not the person you are trying to reach as I've never used uhaul before. Probably got the wrong email address.

Deborah R. on

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Mark went above and beyond! My helper didnt show up. Mark saw me crying and helped load the truck. Totally above and beyond! I couldn't have done it without him. I hope uhaul recognises Mark!!!!

Ruben B. on

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Thank you!!!

Judith G. on

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Good service thanks

RENE M. on

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uhaul has always treated me with the utmost respect and for that i have a deep bond to them. p.s.thank you from the bottom of my heart.

LOIS S. on

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I had a storage unit for quite a long time. Over that period, the facility was always clean and well kept. While I did not often have any interaction with staff, when I did, they were quite helpful.

RYAN V. on

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You cancelled my 26 foot truck rental just 2 days before I was to pick it up, forcing me to get an last minute rental. I've emptied my uhaul locker that I've had for 6 years. Will NOT recommend UHAUL!

Lucila C. on

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Friendly and professional in dealing with costumers

Joaquin C. on

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No comment

SAMUEL T. on

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U-haul storage is clean and has room temperature. I do recommend to people who need storage, especially, important items that need to be clean and kept at room temperature. Sam T.

Renee K. on

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**Abuse to customer parking!* staff uses (customer paid parking only) for own needs. No snow plowing in main lot, access doors were blocked several times, Chaotic and poorly monitored loading zone.

megan p. on

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Very helpful and friendly staff.

Scharla W. on

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Uhaul is very disorganized When you need help you have to wait and beg but dont get Uhaul is not authorized to access my account but took money without consent Staff can be rude Not enough space

Reinier F. on

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Great customer service . Had problems with card and they solved the problem right away.

Eseosa O. on

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Great customer service and they are very understanding. I recommend to everyone around the world.

JIM M. on

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used facility several times will be back next year

erickson e. on

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Very clean and secure. Free from pest. Available dollies to help move your stuff. Worth the price.

Diana A. on

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The Rexdale U-haul team was efficient, helpful and professional. The female manager showed all of the positive qualities one would expect in a manager of a facility with a diverse range of customers.

george b. on

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No problems.

augustine w. on

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One of the best staff

Aji mathew j. on

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customers having difficulty in parking, all spaces used to park own vehicles rest area is made as self storage

Jessica A. on

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Parking is limited especially around the entrance and storage loading area. I always have to wait for a vehicle to leave before getting a parking spot.

jose e. on

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All good!!!!

JOANA B. on

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I was charged an extra month after I had moved out on 15th before my auto renewal on 17th. I've told the staff and even rented a uhaul truck! And NO REPLIES. I was with them 3 yrs. UNPROFESSIONAL

sasha r. on

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Very great and friendly service

Jaspreet B. on

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Customer Service need serious improvement, it took 45 minutes for us to get our rental cargo van. Very disappointed.

Mary grace B. on

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My storage room wasn’t even available... misleading and not up to date information on website! Lucky I showed up in person to set the storage room up before bringing my truck load of stuff with me.

Douglas M. on

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Had a horrible trip but the staff were so pleasant and healpfull it really made the world not seem like such a bad place :)

Dana B. on

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From the time I picked up the you box to the time I ended the transaction the staff was rude and unaccommodating. I put in a complaint call and it was never call back. Totally disappointed.

angella r. on

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Great customer service from staff. They were helpful, knowledgeable and polite. The environment was clean and the storage space was decent.

christina p. on

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Staff at this location clearly hate their jobs! Sharmaine looked annoyed when I walked in, took 40 min to check me in, only inside unit available, movers waiting with a full truck, mngr Dawn is a joke

leslie m. on

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Great place to rent from, superb value for the money. I have rented from all the big guys, Ryder, Budget, Penske, etc and you WILL pay at least double or more in price and wait in line too.

Conlief L. on

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Friendly and very helpful staff who went out of their way to accommodate my needs.

MOHAMMAD Y J. on

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Two of the female staff were very rude, arrogant & extremely unprofessional. They were Shamara Johnson & Shermaine Charles. However, the manager Dean and staff Jeffrey Alas were friendly and helpful.

CARTIER S. on

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Everyone is friendly and professional excellent customer service at its best .

Pierre V. on

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thank you

sally k. on

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Very friendly staff. The manager is always available for questioning and advise.

venatia b. on

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The staff was excellent and helped me out when I was in need.

LUIS G. on

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We are satisfied 90%

CHANELLE G. on

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The staff is always super friendly and “chill” which is nice since it makes moving/dealing with your storage less stressful. Thank you for everything!

GENA R. on

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The staff were extremely unpleasant and very unwilling to assist customers. I hope i don't have to use your facilities again. I've been using you guys for sone time and this time it wasn't a good.

IVICA S. on

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excellent location, easy access, great price

David O. on

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