I am writing to formally express my dissatisfaction with the service I have received at your storage facility. My experience has been extremely frustrating, stressful, and unacceptable, When I first attempted to rent a unit, I was initially informed by Varsha that only 5x5 units were available. Due to space constraints, I had to rent two units. The following day, I contacted the facility to check if a larger unit had become available, and I was informed that there was one. Upon moving my belongings into unit 14**, I discovered a cockroach and reported it immediately. I was told the unit would be sprayed and that if the issue persisted, I would be moved again and receive one month free. Despite this assurance, the issue persisted when I moved into unit 1513. I once again reported the presence of cockroaches but was met with dismissive and unprofessional behavior from Varsha, who claimed that since no one else was complaining, nothing could be done. I explained that others might also have an infestation but were simply not reporting it, yet my concerns continued to be ignored. Instead of addressing the issue professionally, I was only given a can of bug spray and subjected to further dismissive and rude behavior from Varsha. On February 19, I arrived to move my remaining belongings from unit 1513 and once again discovered cockroaches. Frustrated, I proceeded to my new unit, 1818, only to find that my access was blocked due to an outstanding balance of $37. This was shocking, considering that over $300 had already been taken from my account without being refunded. This entire process has been exhausting and unacceptable. Due to the immense stress and inconvenience I have endured, I am requesting the following: A formal written apology from your management team for the poor service, rude treatment, and unprofessional behavior, particularly from Varsha. A full refund for any overcharges, including the $300 taken from my account that has not been refunded. The immediate removal of the $37 charge and unrestricted access to my unit. One month of free storage, as previously promised, for the significant disruptions and distress caused.
Amanda F | Overall ExperienceSelf Storage Units in Toronto, ON, M9W1R2
U-Haul Moving & Storage at Rexdale Blvd
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
-
![Example storage unit layout]()
Small
5' x 5' x 8'Miscellaneous Storage
Size Guide- Rate:
-
$134.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $134.95 Per Month
-
![Example storage unit layout]()
Small
5' x 10' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$179.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $179.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 10' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$234.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $234.95 Per Month
1 Unit Left!
Drive Up Storage
-
![Example storage unit layout]()
Medium
10' x 10' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$234.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $234.95 Per Month
What Is Online Move-In / Rent Now?
Other U-Haul Services
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Amazing place great people and had a great experience
Dipanshu D | Overall ExperienceBest storage ever
Pablo M | Overall ExperienceVarshana and Daron were both professional, knowledgeable and affable . Fantastic smooth service!
JANET C | First ImpressionsStaff was amazing, always ready and willing to help
ANNISTINE C | Overall ExperienceGreat service I use U-Haul all the time.
Brian M | First ImpressionsPolite & effecient
GARRY H | Overall ExperienceParking access was difficult at times, to get to my unit. Very busy entrance area.
SANDRO F | Overall ExperienceMiss Dean was amazing very professional and welcoming ,it was a pleasure to received her services thank you so much👍🏾.
SONIA W | First ImpressionsU-haul is great
EUELL B | Overall ExperienceThe reason why I didn't give a 5 star is the price...a bit expensive due to location. My overall experience in this location at rexdale was great.
Henry A | Overall ExperienceGreat service
paul b | Overall ExperienceVery helpful
GARRY H | First ImpressionsOn Saturday the service lady was very,very helpful and professional Thanks
lee s | First ImpressionsAll is good and compliance
PAUL M | First ImpressionsExcellent. These guys are the best. Very helpful. I will definitely call them first next time.
Jon G | Overall ExperienceSome days the staff were friendly and others not. The first few times the cars pass didn’t work and we had to ask for help. Staff weren’t always patient, but there was a problem with the doors or access and it wasn’t our fault. In the end the storage was too far way from our home.
DANIEL P | Overall ExperienceAlways clean and accessible. Staff is always great. Will be coming back.
JUAN B | Overall ExperienceThe staff was mostly friendly, but not always! I had to pay for almost a full month that I didn’t need the unit for. No refunds?
GEORGE B | Overall ExperienceThe manager and her staff are excellent always there to help .
NICK M | Overall Experience