Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I returned the equipment after 3 hours, I drove only about 18 km. It was my first time to rent from UHAUL. They charged me $110. Also after I returned the van, they called me saying that they didn't receive the equipment, also they sent me an email. I called them back and confirmed that I returned the equipment also I entered the inside the office to ask them what is the next to do the payment, and inside there's a video cam recording everything. I shocked when I hear that, the service was very bad. Also I don't know why they charged me a $110 for only 3 hours!!!!!!
jouma s
Rating:
5.0
Customer did not leave a comment.
Hamid K
Rating:
5.0
Customer did not leave a comment.
FEN W
Rating:
1.0
The staff is fucking useless, it's like a fucking joke.... Running U-Haul by staff which no one has the fucking clues....
SHAHAB S
Rating:
3.0
Pickup experience:
1/ the U-Haul app however boastful and highly promoted - did not work, it just kept loading and spinning after 'pickup' was pressed; 2/ the assigned truck was snowed in, and I had to shovel the snow waste high for an hour to dig it out, as show-removal equipment or crew were nowhere to be found
3/ for windshield washer fluid, you are at risk, because if the truck was snowed in, no one checked it or topped it up
4/ same comment about the cargo space - it was not broom-swept when I opened the gate, but again, that was not checked either
5/ during truck check-in process, the app didn't work, again, and after I made and kept the photos of all four sides and odometer, it wasn't possible to upload them to the app
Driving and return experience:
1/ the steering was subpar, some inexperienced drivers can say, dangerous - the tolerance angle (slack) on the steering wheel was high; at steady steering wheel position, the truck will veer left or right
2/ windshield pump performance could be better or it was clogged - this reduced visibility in traffic on slushy winter roads
3/ during return, I was directed by a U-Haul receiving crew member to steer and park the truck near the snowbanks and the other equipment, so no outside photos ('return' photos) could be taken
4/ subsequently, during the return process no one checked the four side (may be there are some dents that need to be discussed); no one checked the cleanliness of cargo space, etc. - there was no pre- and post- rental inspection; so if there's no track record of vehicle usage, how are disputes resolved?
Summary: though I completed the goal for which the ruck was rented, and nothing broke and I came back in one piece, the overall satisfaction was low. If you ask if I'd recommend this location, I'd say 'No'. But its the only place in town where you can practically rent a truck, and even at low scores, people keep coming here. So may be this is the reason why the crew and the management don't feel they have to improve anything - because people will come anyway.
ANDREW B
Rating:
5.0
Customer did not leave a comment.
THANH L
Rating:
4.0
Brakes were not working for the vechile it was very tough to drive
As we don’t have any other option we had to take it as moving was scheduled and that’s the biggest truck they got
It’s better they need to fix all the trucks with proper brakes and rear view cameras …
Siddhartha J
Rating:
4.0
Staff are customer service friendly
ANN-MURINE M
Rating:
5.0
The Yard check-out/In attendant yesterday was awesome. Proactively helpful and pleasant. Sorry i did not get his name.
ROY A
Rating:
3.0
This location used to be good. They pack way to many trucks into the lot. The main thoroughfare around the building is usually blocked with trucks parked poorly and doors left wide open. They are lacking organization and do not have enough staff to properly serve there customers. I had to go back inside to ask for help after waiting 25 to pick up my trailer because another customer was having problems and blocking the lane way.
I witnessed a staff member let a customer leave after determining his signal/break light system was not functioning properly (problem with customers wiring harness). Customer then upon leaving pulled the same trailer into the back of a poorly parked Uhaul moving truck.
This whole experience felt chaotic, unorganized and stressful. I used this location because its the closest to my house but would not recommend it to many because the experience is more often than not stressful.
Jason H
Rating:
5.0
A good system, fast and cheap, it was very good.
Ali h
Rating:
1.0
This location the trucks are usually dirty unity
Today 23 January the truck was empty no gas and they giving the truck too late I was late for my job so I don’t recommend any one about this location
SAYED H
Rating:
5.0
Customer did not leave a comment.
MEHMET B
Rating:
1.0
I was generally happy until I ended my rental on January 18th and then was charged $192 on January 20th! I now have to waste time from my day to call and try to get the charge reversed. I cannot tell you how angry I am that the person who checked me out and confirmed locker was empty didn’t close the account resulting in the erroneous charge. Terrible service.
alessandro d
|
Overall Experience
Rating:
1.0
Very disappointing experience with U-Haul.
On January 20, 2026, I went to return a truck I had rented. The female employee on duty had a very rude and unprofessional attitude from the start. She told me to leave and wait outside until someone came to receive the truck. I waited for almost one hour. During that time, only one person briefly came by, did not check anything properly, and left without helping.
When I went back inside to ask again, the employee spoke to me very disrespectfully and said, “We don’t have time, go use the app and return it yourself.” This was despite the fact that there were no customers in the office at that moment.
I understand being busy, but there is no excuse for poor customer service, lack of communication, and rude behavior. This experience was frustrating and unacceptable. I expect much better treatment from a company like U-Haul
Seyed H
Rating:
3.0
I was disappointed with the number verification required to approve the vehicle. In addition to the extra verification, the approval process took nearly 30 minutes due to repeated trial and error. Moreover, although a small cargo van was available, the online showed me only a truck option that cost $10 more. However, the U-Haul staff was able to reserve a cargo van on her computer right in front of me. Why was the cargo van not shown as an option to me but available to the staff? Is this a business tactic?
AGILAN I
Rating:
1.0
customer service vary slow
MOHAMMAD H
Rating:
5.0
Customer did not leave a comment.
MOHANED I
Rating:
5.0
Customer did not leave a comment.
SAYANTHAN K
Rating:
1.0
extremely chaotic parking lot. aggressive workers yelling at us in the parking lot. not able to use mobile pick up
Ally D
Rating:
5.0
Customer did not leave a comment.
LOLITA B
Rating:
5.0
Customer did not leave a comment.
MARK A
Rating:
1.0
The front person serving me. Was very unfriendly, she rude and un helpful. She was on her phone and one th computer the whole time. I say her to help me with the app. She was very unfriendly and unhelpful.
Italo S
Rating:
4.0
The online app/system was acting up but the staff were very helpful. Even on a snowy day, they had extra personal support
SYLVIA A
Rating:
1.0
Very bad customer service. I bought a bed cover and the lady overcharged me. The fixed price was $9.95, but I was charged $11.99. It's unfair. Two weeks before I booked, I was quoted $1 per km, but in the end, it was $1.92 per mile. I don't get it. Is it racism involved? Still, I didn't get reimbursed.
PONNAMPALAM G
Rating:
2.0
Guys in yard couldn't find trailer I reserved. It was covered in snow and ice and was not cleaned off at all. Way to expensive. Had to drive it all they way back to Scarborough which my original rental was scheduled to be returned at my destination town. Girl at counter was good though in Scarborough. The two black girls to be clear.
BRANDON G
Rating:
5.0
The mobile check out system was down 😢
Mark A
Rating:
5.0
The lady in front desk was a little rude. When I dropped off the van the guy who took the van from me was very good and nice guy.
OMAR A
Rating:
5.0
Customer did not leave a comment.
YAMEN A
Rating:
1.0
As I called to the costumer service
I had an accident today, the person didn’t lock the trailer to my truck, I had very bad day today,
I even damaged my truck by going to the right because of the live traffic, I didn’t want to damage someone else’s vehicle or pedestrians
But by going too much to the right, I deeply scratched my truck on the side ice and bin was on side of the road
I didn’t send photos to the link I got through link I got from you guys
Hashmatullah Q
Rating:
5.0
your service is best to customer . I'm happy to work with U HAUL .
NASER M
Rating:
2.0
I rented a cargo van at 6PM on Jan. 12th & returned it at 1PM on the 13th. I waited to be checked in but there was no attendant on site, I went inside the office & was told that they were short staffed & to just leave the truck there. An hour later, I received an email containing the invoice/ a $20 was charged for "after hours drop off". When I called the office to discuss this, I was told that I should be checking in (returning ) by myself otherwise there would be a charge & that in the contract. I"ve been a loyal customer over the past many years & I have witnessed your service going down bit by bit. I am not good with digital stuff, & I'm being asked to check in & check out on my phone???/ I've decided that I will have to fine another source for my rental needs who can provide the service a customer needs. Sorry but your service is really bad even though the girls working at the counter are amazing.
YOUNAN Y
Rating:
2.0
The person that connected my trailer should be fired. I did not notice until I dropped the trailer off but he connected the chains and it didnt have a rubber ring on it. It may show on his picture. But I took a picture in front of the employee as I took it off. It is not safe and I also could have been charged if I was pulled over.
The other staff were very nice though
JAMES H
Rating:
5.0
Customer did not leave a comment.
ALEX K
Rating:
5.0
Some of the anchor locations for straps were missing. Trailers should be checked before they go out for strap anchors
EDWARD C
Rating:
2.0
The truck was clean , but The wiper was not working properly need change
The location is too busy was hard to get the truck out , had to move mirrors around to be able to take the car out .
The first rental location changed , then I moved to another pick up location , a truck was not available when I got there so I was sent to another location , that location was icy it was hard to get the truck out and the app did not work in that location so I was not able to compleat a pick up and delivery on my own , that cost a ripple effect that delayed my whole day , bottom line lots of frustration and was not happy . The second day at your location I had a hard time taking the truck out as there was no room to move , I had to push all the mirrors in order to not hit another car on each side
Over all not happy
AVISHAG C
Rating:
5.0
Customer did not leave a comment.
pedram K
Rating:
2.0
For quicker rentals, use the existing computers at your locations and avoid forcing your clients to use our phones to rent your vehicles. If it wasn't for the staff, I would have walk away from your establishment.
Stanley C
Rating:
4.0
truck wasn’t so clean and driver doors weren’t closing properly other then tagts was good
PAULA K
Rating:
5.0
Customer did not leave a comment.
LAVERN B
Rating:
1.0
The pickup process easily and smooth
Jawid A
Rating:
5.0
Staff was wonderful, very helpful explained how to use online app. Help out when I had issue's. Vehicle was ready as soon as I got there. Excellent customer service
Sherry L
Rating:
2.0
System is to slow took us 1hrs to get our reserve truck and workers are not helpful
JOSEPHINE M
Rating:
2.0
Pickup was very slow, long lineups and short on parking.
Drop off was very fast
NICHOLAS S
Rating:
4.0
The app didn't work well for me. Office staff was great. Rear latch on van was faulty.
JOSE B
Rating:
5.0
Customer did not leave a comment.
Jeff M
Rating:
3.0
This is the second time I rent truck from this location. Last time was average. Because customer service is so so and nothing like the excellent customer service when I call U-haul hot line.
But recent experience on Jan03 is really not good at all .
When I returned the truck, I was asked to wait outside in the cold weather to wait for the associate who was handling different kind of rental tasks.
When I went outside there was no one. So I asked the Front desk if there was anyone working outside. She said yes but there was only 1 person and asked me to go back out to wait.
After 15 minutes there was no sign of anyone, I was freezing cold and went inside and asked to have the return process done at the front desk. Obviously she said no but suggested me to drop the key to the truck and not to lock the truck. This is my story....What about yours?
Jacob C
Rating:
1.0
I have a horrible experience last time , there was no confirmation before and after and I paid my bill and they changed three times and did whatever they wanted and threatened customer for credit reporting .
WEIZHEN T
Rating:
5.0
Customer did not leave a comment.
YAMEN A
Rating:
5.0
Customer did not leave a comment.
Inpagrin V
Rating:
5.0
Customer did not leave a comment.
MOHAMMAD A
Rating:
5.0
Very cooperative and competetive...
JAY-AR S
Rating:
4.0
Customer did not leave a comment.
JONATHAN P
Rating:
5.0
This location was great but the the location I originally reserved the mobile pick up at did not have the truck reserved as a mobile pickup and they were not open for another 2 hours
Dale P
Rating:
5.0
Customer did not leave a comment.
Jordan P
Rating:
5.0
Customer did not leave a comment.
Mohammad R
Rating:
5.0
Amazing
Harish A
Rating:
1.0
Very bad experience. The truck was not equipped with winter tires even though it was winter season. This is a serious safety concern. Customer service was also not helpful at all in addressing the issue.
Rowena L
Rating:
2.0
One of the Customer service agents were very rude and I requested to her help me out and she said I have to do everything online by myself I was there more than 45min finally I asked the other person to borrow sticky note but she said she can help me I really appreciate her and takes less than two minutes
Jarnail S
Rating:
5.0
Thank you
SEYED S
Rating:
5.0
The UHaul app needs improvement.
Bryan K
Rating:
3.0
Customer did not leave a comment.
Tammy H
Rating:
4.0
Customer did not leave a comment.
REJIN A
Rating:
5.0
Customer did not leave a comment.
YAMEN A
Rating:
1.0
Customer did not leave a comment.
mohammed h
Rating:
2.0
Staff needs to acknowledge their customers. After receiving my keys from the check-in desk inside, it was difficult to get attention from the staff outside.
Also, truck was stuck in snow which delayed my pickup for another 30 minutes. This was after having my reservation relocated twice, one for not having the truck available, and the other not having the truck ready for pickup at the required time.
My pickup time was for 8:00am. I didn’t get the truck until 9:35am which added more stress to my move.
U-haul needs to over-haul their booking system.
Erick H
Rating:
5.0
Nothing desk staff were great and the guys in the yard had me hooked up and on my way same when I returned. Excellent customer service
JOSEPH Y
Rating:
5.0
Customer did not leave a comment.
VITO T
Rating:
5.0
Customer did not leave a comment.
Sunny L
Rating:
1.0
The customer service at this location needs work. I got there at 7am to pick up my rental truck. The woman helping me at the front desk was not friendly and helpful. More like she was annoyed that I was there. Since this was the first time renting a U-Haul truck, I was unaware of the policy to take a selfie and put my Drivers License online via photo. I was not impressed, as I am very hesitant with technology. I called customer service and they told me that the manager at the location could override this option. I asked for the manager and was told that she was on vacation. If I was told about this requirement, I most likely would have rented else where. The only positive experience at this location was with the gentleman who helped me return the vehicle. He was kind and professional and actually made me laugh. Not sure what you have to do to get the customer service to a higher level…? Who knows, maybe I came on a bad day…
DERRICK H
Rating:
5.0
Customer did not leave a comment.
yogesh y
Rating:
3.0
Vehicle was not accessible during the pick up
Akshay G
Rating:
4.0
Customer did not leave a comment.
Nisarg S
Rating:
1.0
Worst experience ever I would of went to enterprise or home Depot your pricing disgusting never again
I hope your company goes root stealing people money this nasty
SENTHUREN B
Rating:
5.0
Customer did not leave a comment.
Sera U
Rating:
2.0
I have used other locations and this was what I would call the least pleasurable. I just felt an attitude from the employee.
I know good help is hard to find, but please try harder.
CARL N
Rating:
3.0
They didn’t give me my mattress cover. It was part of my rental. I will call them and how they handle it could make the difference. Other than that. They key drop off should be more visible and it was hard locating my van.
Loma H
Rating:
1.0
Gas is very important in the truck as we go to a work site in the morning the gas level should be at least half tank but this time the gas was almost empty and I have late already
SAYED H
Rating:
2.0
$19.95 per day posted is tricky. I paid $318 for 2 days.
Haziel C
Rating:
3.0
The internet had issues and even when getting the deposit back problems arose.
SAMUEL W
Rating:
4.0
Customer did not leave a comment.
SHELDON S
Rating:
1.0
Worst customer service ever, They charge me $120 for missing equipment which was incorrect and I had to call them back to correct
MOSTAFA H
Rating:
1.0
Yong lady that works behind the counter was no help and proud
IOANNIS I
Rating:
3.0
The new process on the APP is not smooth, you have to download and work on your own, and still need an associate to confirm the order, it's way slower than before. Missing the old days, chatting with the associate and getting everything done within 10 mins.
Shuo Z
Rating:
5.0
Excellent customer service and hassle free rental
Leigh-Ann B
Rating:
1.0
New process and procedures for renting a vehicle from U haul makes it more difficult as a customer to rent a van . The only thing the customer service people can do is confirm your reservation and hand you the keys . Go back to the old ways take my ID and credit card information and just let me rent a vehicle!
Chris A
Rating:
1.0
You guys are criminals. You guys should be ashamed of yourselves. Charging me something from 2 years ago after I paid for it 2 years ago blocking my account. You guys are despicable
ALLMESHA M
Rating:
3.0
Stop making everybody do their own stuff online computers. Everything like that I felt that I did everything. The person behind the desk just handed me a set of keys.
JOHN A
Rating:
5.0
Customer did not leave a comment.
ELIAS A
Rating:
5.0
more customer parking space is needed,
Daniel M
Rating:
4.0
Customer did not leave a comment.
Agatha C
Rating:
1.0
Trailer was absolutely filthy when we rented it. The straps were frayed. The gentleman hooking up the trailer was incredibly rude and when we returned the trailer, they didn’t sign it in. They told me to drop it in the back I did so and then they called me the next day to ask when I would be dropping the trailer off, even though it was dropped off the day before they forgot to sign it in and tried to charge me for an additional day. Absolutely terrible service. I’ve never had a problem at U-Haul like this.
JOEY W
Rating:
5.0
Customer did not leave a comment.
MARK G
Rating:
5.0
Customer did not leave a comment.
MUHAMMAD N
Rating:
5.0
Was unaware that U-haul was now charging a $20 evening return fee. I'\e retuned many trailers in the evening, after the store had closed and never been charged.
guess this is a new revenue stream for U-haul.
Steven H
Rating:
3.0
This location was a big help...they were able to accommodate a rental at last minute because the first location did not have any vehicles at all when I went to pick up my pre-booked reservation.
Keith B
Rating:
5.0
Staff was very helpful and friendly. However it seemed that they were under staffed. I had to wait for a while before being served.
JOHANNES M
Rating:
5.0
Put steps or a elivater on your truks im 5 5 and hade trubel to clume in and out
ALFRED F
Rating:
3.0
Upon returning the vehicle I filled the tank with petro (gasoline) but was unaware that it was only 3/4 full upon pick-up time. U-Haul could be more transparent about this practice, or at least providing vehicles with a full tank of petro when picked-up. That way it would be much easier to simply re-fill the tank at drop-off.
I paid $54.00 for petro and only drove 17 miles! To me this seems a rather unethical practice since I had no way of knowing when to stop filling up with the engine shut-off. Very disappointing!
MICHAEL C
Rating:
1.0
Extremely disappointing service. Complete lack of accountability for the misinformation provided by the rep at pickup location. Customer service is a joke with your rep verbally harassing my wife and disconnecting to leave us stranded. Do better
Balaji K
Rating:
5.0
It’s always fine at this location. That’s why I go back to it all the time.
DANIEL A
Rating:
5.0
Customer did not leave a comment.
SAIF A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHARON S
|
Overall Experience
Rating:
5.0
The Staff is exceptionally pleasent. Besides being put on hold to long there is absolutely np. The place is clean and well lit up. Would recommend.
LAURA F
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
ZUBEYIR B
|
Overall Experience
Rating:
5.0
Staff is very helpful
Cristobal A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ibrahim A
|
Overall Experience
Rating:
2.0
There is a mouse and a lot of mouse droppings inside. I don't know if you, as a company specializing in storage, would have anticipated this situation and dealt with it in advance.
cici z
|
Overall Experience
Rating:
4.0
The Storage unit is ok, I was expecting it to look like my previous unit(drive up) but it looks like one of your rental trucks. Not my favourite, I plan to move to an indoor unit asap.
Althea M
|
First Impressions
Rating:
4.0
Very good place to store your belonging, and very helpful staffs.
David M
|
Overall Experience
Rating:
4.0
Location is good, pricing ain't bad, facility is huge which us good, but man, there is WAY too much equipment placed all over the lot and in some cases makes it very difficult to easily access my storage unit.
Ryan P
|
Overall Experience
Rating:
5.0
Extremely happy with the service and location. Given the currently circumstances, I just feel grateful that the staff were so nice. I highly recommend this location.
Annmarie S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Susanne M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barry I
|
First Impressions
Rating:
5.0
9 year relationship; excellent service and staff!
DESMOND C
|
Overall Experience
Rating:
1.0
They charged me a month early then took 3 weeks to reimburse me so as far as recommendation goes -10!
Jason S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nathalie l
|
Overall Experience
Rating:
1.0
Give me back my money and I would give better reviews.
Jason S
|
First Impressions
Rating:
1.0
Manager here a crook then plays the victim after confronting. This place need to be out of business the staff is rude and horrible. Sherri holder is a thief’s and horrible human
Wesley D
|
Overall Experience
Rating:
3.0
Too many mistakes are made with my account too many mistakes in the beginning and throughout the whole process and in the end I wasn't so pleased with this U-Haul location this is why I want to Smart Storagej
Bently R
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Melanie H
|
Overall Experience
Rating:
4.0
There was a leak in my unit and some boxes items were damaged. The door to my outdoor storage unit was also broken and it was difficult to open the locks on more than one occasion.
PETER W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
chant a
|
Overall Experience
Rating:
5.0
Keep up the good service you provide
ERIC C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christopher M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ELSA P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Susanne M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MARION M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PANDA J
|
Overall Experience
Rating:
2.0
the booking system is misleading and causes alot of frustration. i booked on call with assosiate they took my card number to make a booking. i confirmed that i will just need to go and pick ip, yes? they confirm yes, that someone will call me to confirm the booking van and storage. So, when i reached the facility to pick up van, i was told theres not booking. then again when i reached for the storage, i storage i had been assigned was no longer available cause more frustration and delays.
Sana M
|
Overall Experience
Rating:
1.0
terrible experience. the team on site, cannot follow-up with the online reservations made. the reservations made online seem to be useless since i made a reservation, put down my card. and yet the storage unit i booked was given away.
Sana M
|
First Impressions
Rating:
1.0
I have used this place at least twice with extra charges, this time the same, I only rented for a month but deducted me for two months.
I went to the office four times a week to get my extra deductions back and each time I was told the manager was not in and that the manager would call me but I never got a feedback.
Today is the fourth time and they told me I have to come back for a fifth time. I don't understand how difficult it is to get a refund on a tour and the manager is always out of office during working hours, please give me a reasonable explanation?
ZHENG Q
|
Overall Experience
Rating:
5.0
It was a great experience dealing while I was there for the past 4- 5 years.
The staff were so friendly and helpful.i am so saddened to leave this facility but given i use the trailers and trucks quite often I will be seeing them all.
COURTENAY J
|
Overall Experience
Rating:
5.0
My pleasure
LEO P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALECIA W
|
Overall Experience
Rating:
4.0
Staff was great, and customer service training is A1! The only issue is that customers don't have access to the inside unit 24 hours. That put me in a slight time restraint. Besides that I just reserved another truck! Good work all!!
ANTHONYA G
|
First Impressions
Rating:
2.0
Our mattress, wrapped in a mattress cover, suffered extensive water damage while inside storage. And we discovered mice feces on the floor when we removed our items from storage on May 18, 2024.
Camaro W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HAIBO L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HAIBO L
|
First Impressions
Rating:
5.0
CONVENIENT FOR MOVE AND REASONABLE PRICE.
wiguna T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ARIEL M
|
First Impressions
Rating:
3.0
Im giving U-Haul another chance from a previous unresolved grievous. Hopefully the manager at warden and 401 will do the right thing in returning my late fee charges for room 143. I did prove I did my due diligence on the matter of payment. No response from her yet. I'll see. I'm hope and rooting for her.
Tienna L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
David B
|
First Impressions
Rating:
5.0
The are so friendly and the girl who assisted me she is so kind thank you…
NONITO B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MASOUD Z
|
Overall Experience
Rating:
3.0
There are more affordable, bigger units, and those with elevator access available at competitors.
U-haul storage was not my first choice, but due to limited time to move-in and return the truck I opted for a more expensive, smaller unit, and without elevator access, instead of going to the competitor.
If I had more time, I would have opted for another storage facility.
Rajendra N
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JORDAN W
|
Overall Experience
Rating:
5.0
Every staff member I interacted with was polite and professional.
Michael P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Qinwen H
|
Overall Experience
Rating:
5.0
Staff was super accommodating and helpful on both ends of our truck rental (St. Peters and Toronto Warden Ave.). Special thanks to Mary, Jushi and one other lady whose name I did not get at the 1555 Warden Ave location in helping us as we repatriated to Canada after 30 years abroad.
Michael P
|
First Impressions
Rating:
3.0
My only con is the process to pick up the truck. I reserved the truck and storage over the phone, which was a a breeze but when you get there it took an hour before I was able to get the truck, super painful.
Tenille T
|
First Impressions
Rating:
1.0
Got my locker broken by someone. Also I found mouse poop in the locker
MOUCTAR D
|
Overall Experience
Rating:
5.0
I'll be using them in the future, for sure
Joe R
|
Overall Experience
Rating:
3.0
Location closes too early. They don't offer help if customer help leaves.
robert o
|
First Impressions
Rating:
2.0
The fact that this facility did not have an elevator was a surprise. There were no ground level units left. There should have been some flag during the online booking process to let me know that the facility did not have any kind of elevator. It made the move-in process very tiring.
Aleksandra V
|
Online Move In
Rating:
5.0
I would use Uhaul storage over and over again and recommend it to friends and family. Thank you For the great service and experience Uhaul 👍🏾👍🏾
Sarah J
|
First Impressions
Rating:
1.0
Your staff is terrible. I rented a truck with NO GAS they wouldn't allow me to change. The truck died in the middle of the road. I could have died. I call only to be on mute. SHAME ON U. even if my storage experience was 100 u still get ZERO STARS!! Booooooooooooo!!
Nickita W
|
Overall Experience
Rating:
2.0
My couch that was stored at the facility became moldy.
nico t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Weitian L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nickita W
|
First Impressions
Rating:
3.0
The gas consumption appears to be UNREASONABLE, probably due to rough recording or poor vehicle condition. In total, I drove 16 miles, and had to fill well over 2 gallon gas (8 liters).
Shengxin A
|
First Impressions
Rating:
2.0
I had several reservations cancelled due to the inability to book more than a week in advance. I had a difficult time with the app, having to change my password repeatedly .
The storage information did not show up on the app with my truck and move company reservation.
Most importantly I was told clearly the first month was free several times until I got to the facility. I drive a fair distance for that be wfit and could have paid to choose another facility much close to me.
Jill G
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Pikasso P
|
Overall Experience
Rating:
5.0
I have nothing to complain about my almost 5 years at the Warden U-Haul storage location.
My only suggestion, is they need to have more people working the counter stations. Especially at the end of the day near closing time. This is my only criticism. Other than that, I couldn’t be happier with my experience with U-Haul storage. If they had a larger storage unit , I would have continued to be a customer.
Louis P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
tina f
|
First Impressions
Rating:
5.0
Very good
SARMAD R
|
Overall Experience
Rating:
2.0
The service was very slow and the facilities were old, stinky and old rat traps.
Wilma L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Haiqing G
|
Overall Experience
Rating:
5.0
Glad they could accommodate me for my crisis situation.
Courtney C
|
Overall Experience
Rating:
4.0
Very kind and helpful staff. Only issues were that there was no elevator and that belongings within storage unit were covered in sawdust from ongoing roofing work. However, a staff member offered to clean out our unit at the end free of charge.
LINDA A
|
Overall Experience
Rating:
5.0
Thank you ladies for helping me when my memory was not very good.
Courtney C
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Kota U
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FARED M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SKYLER W
|
Overall Experience
Rating:
5.0
Staff was very accomadating
Danny A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rahul S
|
First Impressions
Rating:
2.0
Very poor customer experience. Calling into the store is literally useless as you will sit on hold for the duration of your day. Sat on hold for 55 minutes, enough time for me to refill fuel and return the vehicle as opposed to trying to extend my rental.
Anthony B
|
Overall Experience
Rating:
2.0
Lighting was not working in the hallway of unit 125. Staff seemed to not know much and looked puzzled when asked simple questions they had to ask other staff to help.
balwant R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thebenyana P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sharon d
|
First Impressions
Rating:
1.0
I saw a rat in the unit, and I let them know it was customary for them.
Reza P
|
Overall Experience
Rating:
1.0
I had many problems with this facility. From renting trucks that were not there and miss communication between central office and the warden store. Would never use uhaul ever again
ARSHIA K
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
orette a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sarfaraz S
|
Overall Experience
Rating:
5.0
Very nice service , and vwry professional workers.
MONAH N
|
Overall Experience
Rating:
5.0
Excellent work
MOHAMED E
|
Overall Experience
Rating:
5.0
Excellent job…friendly staffs
Like them all!!
Keep the good work
MOHAMED E
|
Overall Experience
Rating:
5.0
A very good team at the Warden facility. I would definitely recommend a friend.
Please keep up the good work.
CHRISTOPHER H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JOHN R
|
Overall Experience
Rating:
5.0
Nice to me
pierre m
|
First Impressions
Rating:
1.0
the customer service was ex excellent, however
when I went into storage unit I could see on the bottom of the unit mold spores
I could smell it and as I was moving I noticed that the mold was on my
couch
my mattresses
my dresser
my deep freezer
and as I unpacked some of my clothes and
art work and picture frames with wood framing
I am very dis pleased
as I thought there was tempature control in each unit
as well as I was paying insurance on the unit
Natalie E
|
Overall Experience
Rating:
5.0
Good price and great deal of one month free. People friendly. Loved ability to pull up to unit and load and unload.
Doug W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
marie m
|
Overall Experience
Rating:
4.0
I-Haul is a reasonable storage facility at a reasonable cost. Liked the facility.
LAKHBIR, S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
simpson c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Corazon M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
jimmy b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEERTHI C
|
Overall Experience
Rating:
1.0
When I arrive the storage unit was not able to be used because it was locked and it was closed off for rodents so I had to waste time come back the next day and book enough storage and I was misinformed
COLEEN B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Corazon M
|
First Impressions
Rating:
2.0
I had reserved online a particular storage unit base on it's size. At the time of booking there was one unit left. I had the option of paying at the counter or completing the transaction on line. I choose at the counter. When I arrived I was told the locker wasn't available anymore. I assumed they meant because of me. The staff said no, someone else rented it. When I asked for an explanation they said is was on first come basis. I don't understand how you can book online and have the store override the transaction. As I already booked a truck I was forced to take a smaller unit.
robert f
|
First Impressions
Rating:
3.0
the reason we closed is because you increased your rates; we moved to your facility because we understood that the rates were locked
chia-chen c
|
Overall Experience
Rating:
4.0
The big outdoor storage units lock mechanism are rusted and very difficult to deal with. A little bit of oil and maintenance is far due. Thanks
Bassam A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GEORGIOS K
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
SANG H
|
First Impressions
Rating:
3.0
1)Light was required in the storage since it was a 24 accessI selected...I was there until 9pm and I had to use my phone light.
2) When the rain fell water settled in front of my #700 storage and was a Hazzard for me.....with my in and out of the storage, the storage became dirty and I feared I may fall.
But apart from the 2 above, all others were good
..
Andrea C
|
Overall Experience
Rating:
5.0
The only problem I have is with the communication of the size of storage assigned when a person tells uhaul representatives the number of rooms to be packed to the size of the storage. Also the size of truck booked was inadequate.
Judith N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dragomir D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
FayAnn B
|
Overall Experience
Rating:
5.0
Very knowledgeable staffs
Very patient with customers
They are treating their customers as friends
MOHAMED E
|
First Impressions
Rating:
5.0
I'm a repeat customer and will always recommend uhaul.
Thank you
Bruce
Bruce P
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Peter P
|
Overall Experience
Rating:
4.0
Being on the second floor I found it very inconvenient to move things into and out of my unit. and it didn't effect me thankful, but I did have a huge I beam in the middle of my unit. But other then the price being a little expensive, I WOULD recommend people to your facility
WILLIAMJ W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Elvira N
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SYLVIA O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
andrew C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Martina P
|
Overall Experience
Rating:
2.0
Everything was great except the guy who served me once was so rude and not polite. The girls are so friendly and nice.
MOHAMAND B
|
Overall Experience
Rating:
5.0
Yall came clutch for the man dem !! 🤣😭😭Uhaul is the "company king"
Every body goes to dem bcuz their so freakin busy sometimes you cant even get a truck or storage but eh that's how good the service is you gotta plan ahead of time and make sure you have uhaul on your back to go. But even in last minute situations uhaul still had your back. Thanks again 5 Starz!
Christopher T
|
First Impressions
Rating:
5.0
Staff went out of their way to ensure my experience was as smooth as possible. Thanks so much!
Gregory L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MELVIA A
|
Overall Experience
Rating:
4.0
I wish they had more trucks available. I didn’t like having to pay for a whole month (storage room) to use it for only one night.
Viviane F
|
Overall Experience
Rating:
4.0
Unfortunately, the service rating falls short due to one employee, which is a shame as the others were quite helpful.
angele d
|
Overall Experience
Rating:
5.0
The Warden Ave. U-Haul professionals made my move easy, coordinating the short term storage and multiple cargo van rentals. BRAVO! and thank you.
STEEN F
|
Overall Experience
Rating:
5.0
entrance was block in the morning when I try to come and drop some load ,also kindly remove the 10$ payment for 24 hours access in the outside storage coz it's cold and furnitures are not good in winter,thanks ,otherwise everything is good
RONIEAGSALUD M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
william g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melanie T
|
Overall Experience
Rating:
3.0
Access to the outside unit is good. Unit very spacious. But outside area is not well lit at night. I had to keep my car headlights on to see what I was doing. Not clear on how security is maintained at night. No security gates. Also I would recommend dropping the $10 charge for 24 hour access since anyone can get into the area at any time of day or night so what are you paying for?
Nancy D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Guang Q
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
aldens m
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
COULIBALY A
|
Overall Experience
Rating:
2.0
Had a problem with a default lock that was sold to. The keys would not open it and got stuck. They took a few days to resolve the issue and wanted to double charge me for a new one. The sales rep who said that she was acting manager wasn't very nice. Thank God I'm out of there. Wouldn't choose this location again
MICKYKENDELL H
|
Overall Experience
Rating:
2.0
I opted to move my stuff to another non-Uhaul facility as this one I found to be not only overpriced but also not maintained well. My boxes were damp and right from my first day there I had a terrible time trying to close the locker door (I also had two friends attempt to close it and both struggled as well). Additionally, every time I opened the door or shut it a bunch of sawdust (our what I believe to be sawdust would fall on me). The containers were not in good condition and I was not willing to risk having my stuff in there during the Winter months.
Chellan L
|
Overall Experience
Rating:
5.0
No comment at this time. Thank you
ROSALIND T
|
Overall Experience
Rating:
3.0
No elevator's!! Had a heck of a time trying to carry stuff up then down those stairs. Dolly's where provided both at top and bottom of stairs but useless on stairs. Not informed of this when I accepted a 2nd floor unit. If I had known stairs were involved wouldn't have accepted a unit on the second floor.
Antonietta J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
NESTOR T
|
Overall Experience
Rating:
2.0
I do not recommend this facility.
Steffan M
|
Overall Experience
Rating:
2.0
STOP IT! management: wake up to the fact you don't understand what customer service means. Get retrained so that the staff don't get the full brunt of the criticism and harassment because of your blindspots. I would never buy a franchise for that reason. The company is losing millions and they don't know it and probably do care. So sad. Get the president to become ab undercover boss if he/she really care about the huge losses.
Ron T
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
kunjal s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ksenija P
|
Overall Experience
Rating:
1.0
Complete lack of customer service. Staff had no knowledge of rules, or who to contact. Was misguided when signing documents. Very unimpressed.
Azim K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AWALE D
|
Overall Experience
Rating:
5.0
Good staff, good location
jason y
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Lisa S
|
Overall Experience
Rating:
3.0
Little frustrating that you can’t use your own lock especially when you are short on money and have none, yet need to store items so you can get the trailer back and get a refund. The drop off location is not at the storage unit and you are already very stressed with everything else going on that this just adds to it.
Tammy H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
wayne l
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
THRISHA F
|
Overall Experience
Rating:
5.0
Too expensive
adam d
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MAUREEN C
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Emma V
|
Overall Experience
Rating:
5.0
its a busy place so a wait may be a pain to see a service person but other than that all was great.
EMMA V
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tara S
|
Overall Experience
Rating:
1.0
Extremely disorganized. Obviously short-staffed. A few interactions with employees who knew what they were doing, but many employees that were completely unable to do their job properly.
LORETTA Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amitkumar K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amitkumar K
|
Overall Experience
Rating:
1.0
Within months being there the price raised and it’s a pandemic people not working
kelroy a
|
Overall Experience
Rating:
5.0
Thank you
KENNETH R
|
Overall Experience
Rating:
5.0
Madhavi was a pleasure to dealt with.
Maliha m
|
First Impressions
Rating:
5.0
Excellent facility
NICHOLAS T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tracy D
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
TOM S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MOHAMMED J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Teresa R
|
Overall Experience
Rating:
5.0
A very pleasant and professional experience.
This was the first time using a U-Haul truck rental from Ottawa to Toronto along with storage facility at Warden Ave., Toronto. The whole experience was seamless and excellent.
Keep up the good work for a service that is badly needed.
Mehboob S
|
Overall Experience
Rating:
5.0
Staff here are friendly, courteous, calm and kind. They are very knowledgeable about the products that are offered and go above and beyond to assist their clients. Thank you all so much for your help. Moving is stressful enough. Thank you for making this aspect easier.
Virma B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CRISTIAN P
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Dionysios P
|
Overall Experience
Rating:
5.0
The manger and staff s are very nice to me.
I will tell my family and friends about the U-haul storages to rent to them anytime.
Sharon B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
JEANETTE W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacqueline H
|
Overall Experience
Rating:
5.0
I was really impressed how helpful and friendly the staff was. Made my experience enjoyable.
GERALD S
|
Overall Experience
Rating:
5.0
very kind and helpful staff
Excellent experience
noel d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NATHALIE R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SriTrinadh J
|
Overall Experience
Rating:
1.0
Monthly charges to the wrong account, despite clear instructions caused emails notices, letter of threats of liens, letters to my secondary contact...
I vacated the locker due to your inability to properly manage my account.
I’ll try Discount rentals next time!
DAVIDALAN L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SriTrinadh J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kobla S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pranav P
|
Overall Experience
Rating:
1.0
I was given an all-in price on the phone and I arrived with my own lock which was a high quality lock. When I came in to rent the van body, I was told I was required to purchase and use a Uhaul lock. That lock was junk and did not even secure through all three portions of the van body door fastener (but my own lock did). The staff were rude on several occasions. additionally, I was taken for the first time, on a golf cart, to see the unit, the driver smashed the roof of the cart on the opening garage door and debris flew at me. The ‘gold’ lock that goes on the left side of the unit is also a joke. One swing of a tack hammer would open it. Obviously this is just a means of pressuring people into paying more for 24 hour access in addition to forcing people to buy a crappy uhaul lock. The location is not secure and my unit leaked, damaging a $4000 mechanical massage chair.
I have, over the years, rented many, many uhaul trucks, mostly for business purposes, but sometimes for personal use (as I did to fill up my vanbody storage rental). I did not rent from uhaul when I emptied it out. Because of your unfair, gauging policies, rude staff, inadequate facilities and the generally poor service (staff would not even provide me a paper receipt a email only) uhaul has lost my business permanently.
Your service is terrible!
DANIEL M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sire C
|
Overall Experience
Rating:
5.0
Thank you for everything
babatunde a
|
Overall Experience
Rating:
5.0
Very happy
GERALD S
|
First Impressions
Rating:
1.0
I want that unit 511 repaired. I still have tenure over it. I haven’t abandoned this unit.
Andrew W
|
Overall Experience
Rating:
5.0
Thanks.
Heron T
|
Overall Experience
Rating:
5.0
I used uhaul storage facility for consecutive 18 months. It really helped me a lot to manage my other things while uhaul taking care of my stuff. I really appreciate the staff at Warden Avenue.
AMIR A
|
Overall Experience
Rating:
5.0
Very nice people that work there
Maaeez L
|
First Impressions
Rating:
2.0
Registration was professional and appreciate the receptionist,.
Had an issue with one of your superior,.
The way she handle herself and the situation wasn't professional to a customer care resolutio
Harold S
|
Overall Experience
Rating:
5.0
I emptied my unit.
Dionne S
|
Overall Experience
Rating:
5.0
Hi.
Lane (at Your Warden Ave- Scarborough - Ontario) facility has been fantastic all along and thank you for looking after my stuff for over a year
Best Regards
Patrick
Patrick M
|
Overall Experience
Rating:
5.0
Everything was ok
Luis P
|
Overall Experience
Rating:
5.0
Nice Staff and Convenient Location~
Raye S
|
Overall Experience
Rating:
4.0
Layne has good customer service skills. Very friendly and helpful.
Raymond S
|
Overall Experience
Rating:
5.0
Very clean but too expensive
andrew E
|
Overall Experience
Rating:
1.0
Horrible service.
Maggie C
|
Overall Experience
Rating:
3.0
I found the desk staff slow and inefficient. Each time, there were long line ups and the staff would chat and laugh with each other, rather than focus on serving customers and decreasing the line up
richard m
|
Overall Experience
Rating:
5.0
Staff is great, I normally deal with Layne, she is very friendly, helpful and patient. A little bit of a wait and the line is not clear so you're never quite sure where to line up.
melanie t
|
Overall Experience
Rating:
1.0
Customer service is awful, they didn't tell me storage is closing at 5 on sunday, so we left the car unloaded for a day. customer service cancelled my storage for any reason,
Lilik C
|
First Impressions
Rating:
5.0
Great staff, flexible with requests
Tony w
|
Overall Experience
Rating:
4.0
Ok good staff very busy location
Michael C
|
Overall Experience
Rating:
2.0
Thumbs down, every staffer I dealt with are arrogant...
virgilio r
|
Overall Experience
Rating:
5.0
I love the staff here because they are friendly and professional and do what they can to meet customers requests , I had an issue with my outdoor locker and it was handled very well in my eyes
Steven G
|
Overall Experience
Rating:
5.0
The staff at this location are exceptionally friendly and they work so hard at getting you through the process even though it's a busy location
COURTENAY J
|
First Impressions
Rating:
5.0
Excellent customer service. Everyone was cheerful and very attentive to our needs.
Scarlett K
|
First Impressions
Rating:
5.0
Great service
natasha l
|
Overall Experience
Rating:
5.0
It was a great experience having my stuff stored at U-haul for almost one year! If I was to do it again, I will definitely choose the same location!
Stelian G
|
Overall Experience
Rating:
2.0
The customer service provided by not what you except from Uhaul. Seemed the staff was there just for the sake of it and not at all working to provide service to any customer.
KAVITA K
|
First Impressions
Rating:
5.0
The clerk was awesome. One suggestion: When a clerk at the desk is serving people in the line; it is too much for her or him to answer inquiries on the phone at the same time. Add more staff.
jacqueline c
|
First Impressions
Rating:
3.0
The Manager and some of the staff great customer service however there was lack of communication. Also long wait time to speak to someone on phone or you were placed on hold and forgotten. The Unit sm
Marlene B
|
Overall Experience
Rating:
5.0
Everything happened very quick, amazing service.
Maria I
|
Overall Experience
Rating:
5.0
👌👌👍👍
samir a
|
Overall Experience
Rating:
2.0
The staff was not friendly, nor helpful. The double key (yours & theirs) to access my storage unit is ridiculous. If the store is busy...you wait & wait. Good luck finding help when you need it.
CATHERINE R
|
Overall Experience
Rating:
4.0
The young woman was very helpful and courteous
JOYCE P
|
First Impressions
Rating:
5.0
The General Manager at this location was amazing... there was an issue with my storage and the associate their couldn't help with the problem. The General Manager went above and beyond to assist me.
Marlene B
|
First Impressions
Rating:
5.0
The lady was very helpful and efficient.
Tenille T
|
First Impressions
Rating:
1.0
Horrible customer service at this location. Will never book here again. Will be going to millwood as they ensure customer service as number one. Will discourage that people use this location.
Michelle W
|
Overall Experience
Rating:
3.0
Please Get pro rating system it’s hard to plan moving out of storage to pay full price with 4 days use twice, had 2 units, cost extra $450. All other competitors pro rate I will not be renting again!
Brian G
|
Overall Experience
Rating:
3.0
very popular place, i had a good experience but patience is required.
James H
|
Overall Experience
Rating:
4.0
prepaid rent is poorly defined in the contract on month to month rentals. I feel I was ripped off.
MICHAEL M
|
Overall Experience
Rating:
3.0
Rent increased 3 TIMES in ONE year. We had the 24 hour access but a few times the alarm had gone off making it really inconvenient and loud to move things around! Expensive to rent. Staff were nice.
Grace A
|
Overall Experience
Rating:
4.0
Aside from the comparatively (to other storage places) restrictive hours, I found the service, staff, and facilities at U-Haul to be very much above average.
Mitchell C
|
Overall Experience
Rating:
5.0
Great service from the very beginning to the end.
QUINTON H
|
Reservation
Rating:
1.0
By far the worst experience I've ever had with any company ever! I went to pick up my things after five months in storage and my stuff was destroyed by MICE POOP & URINE! 75% TRASHED!! REFUND ME!!!!
Markessie M
|
Reservation
Rating:
4.0
Very happy to do business with you; look forward to future business.
denis b
|
Overall Experience
Rating:
3.0
One of my lockers leaked during a rain storm and some minor damage occurred. I also would like to access a comprehensive final statement of the payments I made. It should be on this website.
Sylvia S
|
Overall Experience
Rating:
5.0
Moth more to say. It met my expectations
Louis P
|
Reservation
Rating:
3.0
U-haul had made a mistake with the shipping location of our U-Box but Sherry at Warden was very helpful in resolving the issue. The first man I spoke with though was very rude & dismissive.
Desiree L
|
Overall Experience
Rating:
3.0
Mice got in my unit and ate stuff
deon s
|
Overall Experience
Rating:
1.0
Promised a truck 4 days before pick up date and never gave me one, customer service claiming its not their fault, and told me good luck on my own, very disappointed at U-haul, will not use again.
Derek E
|
Reservation
Rating:
4.0
No complaints
Rachit B
|
Overall Experience
Rating:
3.0
Not happy w customer service. Staff I dealt with upon move in seemed very distracted. I also called & was put on hold for 30+ min only to have a 2nd staff answer & ask what I needed for the 2nd time
Aleksis P
|
Overall Experience
Rating:
4.0
.
AYAN H
|
Overall Experience
Rating:
5.0
Excellent storage choices, very clean, very accessible. Safe and reliable environment.
Christine P
|
Overall Experience
Rating:
3.0
Computers / system very slow
ROBIN R
|
Overall Experience
Rating:
3.0
Checking out was very poor had to wait too long for checking out.
Lambert B
|
Overall Experience
Rating:
5.0
Rrrrrrrr
Volodymyr P
|
Overall Experience
Rating:
1.0
The truck pared near my storage unit was too close to it. When we went to pick up our furniture from there our truck could hardly aqueeze in. I went to ask someone to move it but none of the staff hel
shahin t
|
Overall Experience
Rating:
2.0
Short staff, lengthy procedures make it difficult to give good service . Both staff and costumers get frustrated
