Customer Reviews for U-Haul Moving & Storage at Warden Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Warden Ave

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Maaeez L. on

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Very nice people that work there

Graham S. on

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Brian H. on

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Jamie B. on

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Everald L. on

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Burt G. on

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Jared M. on

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Syed A. on

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Nikona G. on

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Keith J. on

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Asif K. on

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The front end lady was very rude. I was not given the instructions that vehicle doesn’thave any winter tires. I got stuck in middle of road and police towed the vechicle and charged me 100$. I lost a lot. Please reimburse me. I am totally upset with uhaul experience

Richard C. on

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Store at 1875 Leslie Street could not provide 24/7 as promised. Equipment provided by 1555 Warden was very dirty outside and needed engine maintenance. Staff at 1555 warden were good but overall I will not use uhaul again

Michel D. on

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Rented a 5X8 trailer and the door was very hard to open and close.

D V. on

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Excellent customer service. Britteney was awesome and deserves a raise.

Rakeshkumar P. on

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Mostly need extra staff

Jean S. on

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Chris J. on

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Damon N. on

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Waheed P. on

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Hello, I took the Car with some gas on it and brought it back with same amount of gas. The next day i received a Call asking for $30 more! I the reason i received from the store saying the Car is missing Gas.

Sylvie Y. on

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JERRY C. on

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Victor W. on

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Provide coverage in the event the customer's car is hit by your vehicle.

Sylvie Y. on

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for frequent users, perhaps keep a copy of driver's licence & credit card on file so you don't have to ask for them aech time

Arshad M. on

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David P. on

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No negatives! All positives!

TAMMY M. on

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Derek W. on

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Rex C. on

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Yong H. on

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Dhanesh D. on

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Rick B. on

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Dennis E. on

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kartik S. on

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shilp A. on

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Marius M. on

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The trailer had 3 2x4 wood panels inside when I got home and checked the interior. However the uhaul staff was fantastic and very helpful at pick up time.

Mike P. on

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rented a dolly, wheels were caked with dirt. carrying it in to use it was raining so now wheels became very muddy and had to clean off before i could use

Gilbert B. on

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Jue H. on

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Dropoff was easy and quick.

LISA W. on

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JUNIOR M. on

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Md Sharzil S. on

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Harold S. on

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Registration was professional and appreciate the receptionist,. Had an issue with one of your superior,. The way she handle herself and the situation wasn't professional to a customer care resolutio

Kale K. on

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Kevin C. on

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R-Gary E. on

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The staff were excellent, very friendly and efficient

Jason H. on

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STEPHANIE P. on

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Came in very handy and was more affordable than expected! I always assumed it was more expensive, and would always wait to ask someone I knew with a truck for help. No more of that!

Omar L. on

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The app was not functioning properly.

Dionne S. on

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I emptied my unit.

Junkui T. on

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Mike D. on

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Marvin M. on

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My experience was great. Fast. Truck was clean and reasonably priced. Just make sure to check in online prior to day of.

Kevan W. on

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ANTHONY T. on

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Feng C. on

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Patryk J. on

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I have never been so disgusted with a customer service rep in my life. The warden location is beyond rude and disrespectful. Safvanahmed Shaikh and Karishmaben Vahora have no manners and are disrespectful. Please hire better more respect staff.

michele E. on

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Edward C. on

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Have more locations throughout the City of Toronto

Johnny K. on

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The best place and the great customer service Thanks guys ????

Angie C. on

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Tristan R. on

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Tao H. on

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Vahagn M. on

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All good

Joel L. on

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I had originally booked at another location and they didn't have a truck available. I had to take a taxi to get here to get my truck. As if this wasn't enough, they gave me a truck that was way bigger than my original request which was less than ideal for a long-distance move. The truck didn't have winter tires and was dangerous to drive. The warning light in the dashboard for the electric brakes turned on a few times.

ALI MOHAMMAD W. on

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Steve M. on

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Jennifer G. on

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The lady who returned my truck was so helpful. I really appreciate the excellent customer service I received today. I think her name is Sherri, thanks.

Adolfo N. on

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Gurupreet H. on

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Afram B. on

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Jeffrey G. on

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Service was quick, efficient and friendly as it has always been for the numerous times I have used this location.

Wen M. on

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KM was wrong. Fuel was wrong. Cleaning charge was wrong.

Dunston A. on

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waleed I. on

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They charged a cleaning fee of 200$, and it was not that dirty , wont recommend this place

John A. on

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I was charged a bogus cleaning fee of almost $40 after the guy who checked me out said i didn't need to wait around and my receipt would be emailed to me. Then i called back 2 min after i got my receipt and was ultimately told it was already cleaned. If it took 5 min to clean the truck then it wasn't dirty!!

Eric K. on

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For some reason, the information via mobile check in wasn't correct, if that could have been fixed the process could have been greatly improved.

jATINDER J. on

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AIDA S. on

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RONALD A. on

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Nothing already excellent

Alexander J. on

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Great, GREAT service

Nigel D. on

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Patrick M. on

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Hi. Lane (at Your Warden Ave- Scarborough - Ontario) facility has been fantastic all along and thank you for looking after my stuff for over a year Best Regards Patrick

jan M. on

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I came to your location as I had just moved - and explained to the girl at the desk that the furniture dolly wheel was locking and it seemed as though the covering on one of the wheels was not like the others - so it kept getting stuck and we could not use it. She was having a problem with something else and didn't seem to be in a very good mood telling me that I waited too long to mention it and that she didn't have a manager to speak with. I found your services great yet if I couldn't use something I felt it was fine to ask for a credit. She didn't seem happy to accomodate that. Please contact me

Andrew D. on

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The woman I dealt with on the Warden location was fantastic But the fact I had to even go here instead of going where i had reserved dt, meant I will avoid Uhaul in the future. Next move I plan to not use Uhaul

Leanne L. on

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The store itself was good. Uhaul in general was a terrible experience. My reservation was changed to a 45 min drive away from where I originally had booked the truck. I spent over 1.5 hours driving there and back to do my move - and the reservation time was changed as well so I was moving until 10pm. In addition, I purchased a 30$ TV protector box and when I got home I realized that it was empty so I bought an empty 30$ box that didn't even secure my TV.

Charmaine L. on

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You guys have taken 3 payments out of my account for a 1 day truck hire. Day light robbery. I am not impressed at all! Figure it out how to improve your customer service! Its simple

Alex K. on

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You are doing great, itd be greater to shorten the clients waiting time in order to do the long process of paperworks that makes everybody upset.

Luis P. on

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Everything was ok

Lorraine-ann R. on

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Mark Sai Kit C. on

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Hire more front desk receptionists. I was waiting for 1 hour to pick up a u-haul that I had already made the reservation.

ABHISHEK A. on

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Felitas F. on

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The tires that we rented were not for winter and we ended up returning the vehicle even we were not done moving. There was a winter storm and tires should be winter tires. Instead of having to move this weekend I have to book another weekend because of the winter tire Issue

Saurav K. on

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Labhpreet S. on

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komi A. on

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You were very excellent people over there ! You understand people needs Thanks a lot. Komi

Brian A. on

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All was as expected

Jessica H. on

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Terrible booking procedures. And an even more cumbersome and infuriating process to rectify a problem that could have been avoided altogether. I did not book for this location. I booked for another that wouldn't have even been able to fill my reservation because they were not open or available for after hours pickup. Yet, the online system allowed me to make this reservation and even OFFERED after hours pickup, only to be told the DAY BEFORE my move that they need to change the reservation time. This was with complete disregard of the fact that people who move into buildings only have an elevator reservation for a certain time. When contacting UHaul, I was transfered four times before reaching a person that was actually able to help me. Not to mention, the second woman I spoke to was incredibly rude and malcontent. Will never again book with UHaul and will be certain to tell any family or friends of my experience. While on hold and in the store you advertise a claim of a guarantee of a stress-free moving experience but it is the exact opposite. I would rather pay slightly more with another company than to ever deal with this type of disposable and disrespectful customer service ever again.

Mike M. on

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Staff was very well trained, courteous, efficient and help full. I was extremely impressed with your operation. Mike Maddigan

John C. on

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Neal C. on

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Have the rental available for the set appointment

Michael F. on

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Ali W. on

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Frank K. on

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corey A. on

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Check out is awful. Having to take 10 different pictures before you can leave. Took 45 minutes to drop Off a truck that was used for 4 hours. Complete waste of time.

Raye S. on

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Nice Staff and Convenient Location~

DAVID W. on

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Online mobile check in process was probably quicker than lining up in the office so that was good and the staff gave me the key once I said I had already checked in. Vehicle was very clean and everything worked as intended,

Raymond S. on

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Layne has good customer service skills. Very friendly and helpful.

andrew E. on

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Very clean but too expensive

Maggie C. on

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Horrible service.

richard m. on

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I found the desk staff slow and inefficient. Each time, there were long line ups and the staff would chat and laugh with each other, rather than focus on serving customers and decreasing the line up

melanie t. on

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Staff is great, I normally deal with Layne, she is very friendly, helpful and patient. A little bit of a wait and the line is not clear so you're never quite sure where to line up.

Lilik C. on

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Customer service is awful, they didn't tell me storage is closing at 5 on sunday, so we left the car unloaded for a day. customer service cancelled my storage for any reason,

Tony w. on

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Great staff, flexible with requests

Michael C. on

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Ok good staff very busy location

virgilio r. on

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Thumbs down, every staffer I dealt with are arrogant...

Steven G. on

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I love the staff here because they are friendly and professional and do what they can to meet customers requests , I had an issue with my outdoor locker and it was handled very well in my eyes

COURTENAY J H. on

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The staff at this location are exceptionally friendly and they work so hard at getting you through the process even though it's a busy location

Scarlett K. on

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Excellent customer service. Everyone was cheerful and very attentive to our needs.

natasha l. on

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Great service

Stelian G. on

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It was a great experience having my stuff stored at U-haul for almost one year! If I was to do it again, I will definitely choose the same location!

KAVITA K. on

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The customer service provided by not what you except from Uhaul. Seemed the staff was there just for the sake of it and not at all working to provide service to any customer.

jacqueline c. on

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The clerk was awesome. One suggestion: When a clerk at the desk is serving people in the line; it is too much for her or him to answer inquiries on the phone at the same time. Add more staff.

Marlene B. on

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The Manager and some of the staff great customer service however there was lack of communication. Also long wait time to speak to someone on phone or you were placed on hold and forgotten. The Unit sm

Maria I. on

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Everything happened very quick, amazing service.

samir a. on

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👌👌👍👍

Catherine R. on

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The staff was not friendly, nor helpful. The double key (yours & theirs) to access my storage unit is ridiculous. If the store is busy...you wait & wait. Good luck finding help when you need it.

JOYCE P. on

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The young woman was very helpful and courteous

Marlene B. on

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The General Manager at this location was amazing... there was an issue with my storage and the associate their couldn't help with the problem. The General Manager went above and beyond to assist me.

Tenille T. on

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The lady was very helpful and efficient.

Michelle W. on

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Horrible customer service at this location. Will never book here again. Will be going to millwood as they ensure customer service as number one. Will discourage that people use this location.

Brian G. on

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Please Get pro rating system it’s hard to plan moving out of storage to pay full price with 4 days use twice, had 2 units, cost extra $450. All other competitors pro rate I will not be renting again!

James H. on

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very popular place, i had a good experience but patience is required.

MICHAEL M. on

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prepaid rent is poorly defined in the contract on month to month rentals. I feel I was ripped off.

Grace A. on

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Rent increased 3 TIMES in ONE year. We had the 24 hour access but a few times the alarm had gone off making it really inconvenient and loud to move things around! Expensive to rent. Staff were nice.

Mitchell C. on

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Aside from the comparatively (to other storage places) restrictive hours, I found the service, staff, and facilities at U-Haul to be very much above average.

QUINTON H. on

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Great service from the very beginning to the end.

Markessie M. on

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By far the worst experience I've ever had with any company ever! I went to pick up my things after five months in storage and my stuff was destroyed by MICE POOP & URINE! 75% TRASHED!! REFUND ME!!!!

denis b. on

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Very happy to do business with you; look forward to future business.

Sylvia S. on

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One of my lockers leaked during a rain storm and some minor damage occurred. I also would like to access a comprehensive final statement of the payments I made. It should be on this website.

Louis P. on

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Moth more to say. It met my expectations

Desiree L. on

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U-haul had made a mistake with the shipping location of our U-Box but Sherry at Warden was very helpful in resolving the issue. The first man I spoke with though was very rude & dismissive.

deon s. on

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Mice got in my unit and ate stuff

Derek E. on

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Promised a truck 4 days before pick up date and never gave me one, customer service claiming its not their fault, and told me good luck on my own, very disappointed at U-haul, will not use again.

Rachit B. on

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No complaints

Aleksis P. on

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Not happy w customer service. Staff I dealt with upon move in seemed very distracted. I also called & was put on hold for 30+ min only to have a 2nd staff answer & ask what I needed for the 2nd time

Ayan H. on

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Christine P. on

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Excellent storage choices, very clean, very accessible. Safe and reliable environment.

ROBIN RAMSAY M. on

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Computers / system very slow

Lambert B. on

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Checking out was very poor had to wait too long for checking out.

Volodymyr P. on

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Rrrrrrrr

shahin t. on

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The truck pared near my storage unit was too close to it. When we went to pick up our furniture from there our truck could hardly aqueeze in. I went to ask someone to move it but none of the staff hel

shahin t. on

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Short staff, lengthy procedures make it difficult to give good service . Both staff and costumers get frustrated

deshaunie a. on

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Thank you.

JEEHWAN O. on

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Good