Customer Reviews for U-Haul Moving & Storage of Cumberland

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Cumberland

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Patrick O.
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Customer did not leave a comment.

Meegan B.
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Customer did not leave a comment.

William B.
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The check-in process was great. Very friendly, courteous, knowledgeable and professional. I really appreciated her expertise. Keep up the Good work.??

Arthur R.
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Customer did not leave a comment.

Sidney J.
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We have rented many Uhauls vehicles and equipment by far this the best service ever. The service was efficient and timely. The representative was alone at that time in which she moved vehicles, customer support, and all around stellar service with a smile. I'm not sure what the representative name I can assure that doing this COVID-19 trials, we all need people like her.

Kathryn M.
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The staff at Uhaul was great. The online check in was slow and unreliable.

Joshua R.
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Customer did not leave a comment.

christina P.
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Customer did not leave a comment.

Ashley S.
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Customer did not leave a comment.

John S.
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Dog hair on the seats otherwise very glod

Edward G.
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Customer did not leave a comment.

Amjad K.
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First , your on line reservations is absolutely useless, I was given first a location that wasn’t even a UHaul facility and the employee knew nothing about my confirmed reservation , then after losing time I was referred to this location , the employee took the information that I spent half an hour filling on line again. emplyee told me to look at the truck and pay attention to details, then he handed me a paper that showed a very confusing gas tank level , I took apicture of the mileage and the gas level before leaving , he told me that I need to bring the tank at the same level which I have no problem with , I drove 26 miles and put 3.5 gallons of gas thinking I did good , to be told that I’m going to be charged for shortage on gas and services which was unreasonable amount of money , I showed him the picture and he agreed on their mistake but said it was my fault not to let him know , I refused to pay the extra charges and took the truck for 2 more gallons of gas , which mean I drove 28 miles with 5.5 gallons of gas , 5miles / gallon. Money was nit the real issue , it was the wasted time and fact tjat someone admitted their mistake but still wanting you to pay for it . Very dishonest and disappointing.

Joseph D.
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Guy very low didn't know how to use updated checklist for trailer. Was there an hr to just pick up 6'x12' trailer never going back

Richard M.
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Customer did not leave a comment.

Christopher T.
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Customer did not leave a comment.

david W.
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Employee very friendly and helpful...all charges explained, no surprises...truck was perfect for the job, and clean as a whistle..best of all it was ready and waiting when I went to pick it up...also, plenty of parking

Edward R.
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Customer did not leave a comment.

Lon C.
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Customer did not leave a comment.

Ethan G.
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Customer did not leave a comment.

Christina W.
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Customer did not leave a comment.

Richard S.
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When I returned the truck, the fuel indicator was slightly below the 3/4 marking. When I returned the truck I made sure the marking was exactly where I started. I was charged $7.00 for fuel and didn’t appreciate it.

sandra W.
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Customer did not leave a comment.

Donnell U.
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The lady was on point, helpful and well trained. Keep up the excellent work.

Kerri L.
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N/a

Jennifer C.
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Customer did not leave a comment.

Rosa D.
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The manager kim and the young guy both excellent, good customer service

Noel V.
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Customer did not leave a comment.

Parrish C.
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All was well

Christine R.
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Customer did not leave a comment.

Aravind R.
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Customer did not leave a comment.

Steven J.
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Customer did not leave a comment.

Jonathan F.
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Truck was delivered with the hood not latched, had to pull over on the highway before it opened and smashed the windshield. Manager when attempting to check out was more preoccupied with talking about diabetes and chocolate with the two women (who had three separate cards declined) to assist them in a timely manner. Waited about fifteen minutes in line hearing story after story about how he loves Reece’s peanut butter sticks. Then when telling him the hood wasn’t latched when it was finally my turn, he showed no care at all. Barely said four words to me. Otherwise the truck was fine. Customer service was very poor. The younger gentleman that I handed the keys to was very nice and even apologized for the hood. At least someone there has some work ethic. Maybe more focus on customers past flirting with them.

Amy S.
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Kim was great! We were in and out fast! Will definitely rent from here again! Thanks!

Upine M.
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There was some miscommunication here. I told the individual who was taking care of me that I would be returning around 5PM the next daty. He said there is no extra charge and it goes by mileage. I called the next day to let them know I will be returning at 5PM and now they say there’s an extra charge because it’s over 24 hours.

Vladimir L.
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Might want to have 2 people on staff. Even when slow, it takes one long or problematic transaction to cause a massive delay for other customers.

Kevin B.
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Customer did not leave a comment.

Patricia P.
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Customer did not leave a comment.

Harold A.
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military discount

Keith R.
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Was quick and convenient very well maintained store. Pleased with fair price for my rental. Staff was courteous and helpful

William M.
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Customer did not leave a comment.

Adam L.
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Rented a 26’ truck for a move. Packed truck night before move. Rained that night and roof leaked over the mom’s attic and a bunch of our things, including some mattresses got soaked. Needless to say not a good experience. Spoke to representative at return of vehicle and am now waiting to hear back via email.

Sonja S. | First Impressions |
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Kim the manager is knowledgeable, patient and helpful. However the store is very busy and the need more help. The guy Brian needs more training to get the customers in and out.

Ibrahima S.
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Very expensive services. I wasn’t satisfied. I will never recommend a friend.

Brandon W.
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Rude employee and overall rental process difficult and annoying.

Michelle W.
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Need to have more than 1 employee working at a time. It took more than 45 minutes to only return my uhaul because the employee was my himself.

Stasia V.
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Absolutely nothing - the woman working the counter was amazingly informative and helpful while I was unloading my truck she was able to assist me in correcting a drop off location mixup and explained the details of the first month free rent program. She truly made moving the week of Christmas way less stressful!

Lucie P.
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Customer did not leave a comment.

Justin C.
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Customer did not leave a comment.

Charles C.
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My first and only experience with U-Haul was not a good one. The woman at the U-Haul counter was friendly when I was picking up the 10' box truck, and very UNfriendly when I returned it two hours later. "SEE THE YOUNG MAN OUTSIDE!" she barked. I told her I just wanted a final tally of the charge. "WHATEVER HE SAYS IT IS - THAT'S WHAT IT IS!!" The young man outside handed me a receipt with a breakdown of the charges. The bill was higher than I expected. I saw the grouchy woman again and asked her what is a "Safe Trip" Fee and why am I being charged it since I paid $14.00 for insurance. She looked at the receipt and said "I have no idea what that is. I'll put the $5.00 charge back on your card as soon as I have a chance." Needless to say, that money never went back on my card. I find it hard to believe that this woman is handing out receipts all day every day and has no idea what's on them. I think U-Haul is just nickle-and-diming customers with "Safe Trip Fees" and "Environmental Fees" and other charges. It cost me $73.00 to rent a small truck for two hours. The whole experience was unpleasant. I would not use U-Haul again, and I would not recommend U-Haul to anyone.

cheryl M.
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Truck was already running and warm when I got there. Very quick to pick it up after reserving on-line.

Casimiro S.
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Customer did not leave a comment.

Frank O.
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More staff!! Service was very good but would've been excellent if she had more help!!

Cory F.
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Advise customers that in store pickup is 10x easier than mobile.

Margaret B.
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Customer did not leave a comment.

John S.
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Customer did not leave a comment.

Brian P.
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I think $1.09 per mile is kind of pricey.

Gregory B.
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Customer did not leave a comment.

Frank J. | Overall Experience |
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Kim was very helpful when we rented the truck and the storage unit. Very happy with the experience.

Thomas P.
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I took a picture of the mileage on the truck prior to leaving the parking lot. My trip took only 15 miles round trip. When I return the truck with a full tank of gas, box of the truck was swept clean and no additional damage was reported. The U-Haul employee stated I went over the 20 miles that I stated that I would be putting on the truck. Good thing that I took a picture of the mileage prior to leaving the lot. I’ve rented a U-Haul truck in the passed and notice that the employees miss represent the actual mileage that are on the truck and try to charge you for the mileage you did not do. My best advice would be to make sure that you actually take a picture of the mileage with your iPhone prior to leaving the parking lot. Other then that, I would have the U-Haul employee and customer review the mileage together and both sign off on the mileage of the truck prior to leaving the parking lot so they are both on the same game.

Henry P.
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Everyone was 5 stars including the equipment. Awesome experience. Thank for being there when I needed help. Wishing everyone a happy holiday season.

Marc B.
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Saleswoman was very friendly, knowledgeable and helpful!

Jenn B.
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Customer did not leave a comment.

Mark S.
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We reserved a car carrier from the 800 number. They had no clue which franchise had. No fault to are pickup location. Inventory and knowledge of who has what failed.

Jose O.
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Rep did not ask me any questions to how long would i like to rent the trailer or when would i return it i was charged double fee for having the trailer under 24hr when i wanted it for 24hr and returned in back to same location in 19hr

Susan H. | Overall Experience |
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Staff at this facility were very helpful. Kim was especially responsive, friendly, and knowledgeable.

Daniel S.
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Customer did not leave a comment.

Daria B.
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Customer did not leave a comment.

Roy G.
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Nothing!

Luis F.
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Customer did not leave a comment.

Lynn L.
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Explain that 19.99 is a misleading quote. My 19.99 for a local move cost me 52.65 I’m very disappointed Staff was pleasant

Michael L.
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Great customer service ??

Brent B.
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Customer did not leave a comment.

Erick V.
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Customer did not leave a comment.

Edwin C.
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You overcharged me for mileage! I did NOT drive 114 miles in 2 hours! You made a mistake, you are ripping me off, and you will never get my business again!

Ana M.
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Customer did not leave a comment.

Paul B.
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Customer did not leave a comment.

David G.
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Customer did not leave a comment.

Gary O.
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Customer did not leave a comment.

Jose P.
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Customer did not leave a comment.

Zack C.
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I had problems when using the mobile UHAUL pickup. Went in store to ask for help and received extremely poor customer service. One employee was very rude and uninterested in helping at all and did not suggest that there was another employee that would be with me shortly. Employee seemed annoyed and disinterested in helping me specifically because I chose the mobile option. I also found the mobile pickup instructions were not clear with what I needed to do and was left without onsite customer service for an extended period of time. Not only will I not use mobile pickup in the future but I will not return to this specific site and question whether I will use UHAUL in the future. Please feel free to contact me for further comment if desired.

carolyn B.
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I appreciate the employee when I dropped off the UHaul. She took care of things in a timely manner, gave me my paperwork and I was off! Thank you!

William R.
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Customer did not leave a comment.

John T.
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Trailer handled very well on the highway, just the right size for moving items from Rhode Island to New Hampshire.

Edward M.
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Highly organized and accessibility to everything for moving.

Joann L.
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Customer did not leave a comment.

David E.
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All went well.

Jay L.
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Customer did not leave a comment.

Michael C.
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Customer did not leave a comment.

Richard W.
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Customer did not leave a comment.

Christine P.
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Don't send them to Pawtucket moving n storage as they're unprofessional and rude

kevin B.
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Customer did not leave a comment.

Jeevan G.
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I have enter all required details using uhaul portal but charge more price.

Jonathan M.
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Customer did not leave a comment.

Robert G.
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Customer did not leave a comment.

Vladimir K.
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Great customer service. Efficient, friendly, no hassle

Adam T. | First Impressions |
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Great service from the employees at this location.

amanda F.
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Making sure people that work at the stores know how to do things like make phone calls to customer service and navigate the online system.

Hugo M.
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better costumer service..

Frank J.
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Very good experience. No issues with truck and Kim was extremely knowledgeable and helpful . A very pleasant person to work with.

Gary M.
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Customer did not leave a comment.

Susan B.
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Brian was exceptional. Great customer service skills and very friendly. Welcoming atmosphere.

John M.
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Computers were down causing 1.5 hour wait. Local store had absolutely no idea how long they would be down. Someone working on the matter at the national level should let the locals know approximately how long to fix so people arent standing in line for no reason.

Robert P.
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Customer did not leave a comment.

Glen G.
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Call me and have a conversation with me

Marc R. | Overall Experience |
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I had a very good experience with U Haul,Cumberland. If the need presents itself again, I will be a return customer. Thank you to the staff!

robin w. | Overall Experience |
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Everything was fine. Kim is very good at her job. The only thing I did not like was my rent went up in second month. Thank you!

jennifer d. | Overall Experience |
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The staff is very friendly and helpful!

MARZOUK H. | Overall Experience |
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Don't deal with them, thye're terrible poor customer service

yesina m. | Overall Experience |
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Very helpful people great customer service

Gerald y. | First Impressions |
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The service we received was friendly and professional we had a very good experience with U-Haul

DENNIS P. | Overall Experience |
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not sure how to rate a storage unit. the unit was accessible and secure. I think they are a little expensive but it was inside a building.

Thomas A B. | Overall Experience |
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Very pleased with my unit and the facility

Joanne S. | Overall Experience |
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Rec'd a late notice even tho I closed both units 3 days before 30 days & let them know. I called & was told they'd take care of it. Yet another notice came today. How many times do I have to call???

Steven N. | Overall Experience |
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I am still waiting for a credit for an overcharge for the month after I moved out.

Michael G. | Overall Experience |
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The only drawback was accessing the facility only during office hours. 7 pm is a bit early during a workweek. But the people were very friendly and helpful.

RHEA C C. | Overall Experience |
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The clerks were very helpful when I needed the storage and also when I emptied it.

Luis M. | Overall Experience |
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I appreciate how the manager step out of her way in after hours to help me have access to my storage. Very helpful and considerate. Thanks!

Brenda A. | Overall Experience |
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Excellent service. I intend to recommend u haul, especially Cumberland facility. I enjoyed meeting with Kim, she took extra steps in helping me.

No reviews have been submitted for this location.

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