Very unprofessional vehicle broke down twice. Called Kim was very rude in the phone when I was asking for help. I was told I was going to get a call And I never received a phone call. Stay away from here
Trailer Rental & Towing in Cumberland, RI at U-Haul Moving & Storage of Cumberland
Moving to or from Cumberland, RI? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Cumberland, RI 02864 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Cumberland, RI
Cargo trailers in Cumberland, RI are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage of Cumberland!
Utility trailers are perfect for towing large or oversize cargo in Cumberland, RI 02864. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage of Cumberland provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Cumberland, RI and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Cumberland, RI online today!
Trailer and Towing Supplies
The truck was clean but in poor shape , for example, the driverside mirror spun in circles while driving. Also, the app froze on me causing a huge delay, and i was stuck having a huge delay, the only saving grace was the the store manager, who was very polite and empathetic towards my dilemma. The truck i had gotten had no gas, but was offered a credit $35 if returned with 1/4 tank. However, the gentleman who checked me in at the end of the day could have used some polishing. While going over the bill he was breaking down each category and when got to the gas said it was a $35 fuel charge. I asked why i was being charged for fuel, when i should have a credit, and he got a little rude, telling me i wasnt listen to him. I was clearly listening, that is why i stopped him and asked about the charge. If he had used the right terminology and said a $35 credit, a pose to a fee, we could has avoided the whole rudeness situation. I believe if he had
The Manager of this location, I think her name is Linda but I'm not sure is excellent. I've rented a few times now and I always go here because of her.
Good service, helpful staff. Thank you!
Very nice staff but could have used some additional help for the pick up.
clerks were very helpful and friendly. clean store. my only suggestion might be to apply the deposit to the total bill once equipment is returned it would be a lot less confusing and make for a quicker drop off as well as not having to worry if deposit was removed from bank card then re charged the remaking amount due
The gentleman at check in was so customer friendly, knowledgeable and very helpful. I know if I needed anything further or had questions, he would have answered them without issue. Earlier I spoke with a rep over the phone and she was great as well- much better than my first interaction with the first associate in Natick.
Loved how fast and easy it was to get in and out of the location fast when I dropped off truck. The customer was quick and personable. Great place to deal with.
I would not recommend using Uhaul to anyone. The woman in the Cumberland location was very kind but the system to rent was not cohesive or user friendly. I sent 2 emails already and haven't even received a response acknowledging them. Very sad, very discouraged and feel fooled by this company
Supposedly there was a tire on a rim underneath the van that was not there upon return. Having never seen this purported tire, I cannot say that it existed. I am supposed to believe the Uhaul person who called that they "always" inspect for it before renting. Couldn't prove it by me. She asked if I'd had a flat tire, like I might have the tire and rim in my living room or something. She told me if I hadn't had a flat tire, it must have been stolen, which "happens all the time." And since I didn't buy additional insurance, I would be charged for the tire and rim I never knew existed. Since the vehicle was only ever out of my sight overnight when parked in my driveway in rural Maine - where I lived without incident for a decade and there are 5 houses and no through traffic - I am expected to believe that someone randomly decided to steal a tire from Uhaul van they stumbled upon. Unlikely. Then I was promptly charged $391 for a total of over $700. Most people do not have resources to pay such a hefty sum. I could have paid someone who is licensed and insured to move my possessions without lifting a finger or having to drive. I believed the signage that claims Uhaul is an inexpensive way to move. Seems to. If this "happens all the time," maybe there should at least have a buyer beware disclaimer that people really ought to seriously consider the insurance.
Employee accepted truck and said he would take care of the end of the process without us.
The two guys that helped me were very good
One employee in there at all times. Pick up took over a half hour and drop off was over an hour. The guy Brian told me he was busy to go in website and return them awesome customer service So i tried wasn't working so he was aggravated he had to do something. He went out to both trucks and looked at them. I finally return them and three hours later he calls and says you said you had no accidents the truck has a huge scratch down side. I said send me a pic he says he can't do that. I'm like you looked at truck when I returned them call me three hours later accuse me of damaging it but can't send pic ok. Well I paid the 14 insurance so figure it out.
Nothing I can think of, everyone in customer service at this location was very helpful. The process was simply and fast. Thank you.
Very friendly Staff, Overall experience was awesome.
None this was a great experience for a last minute rental during the night while the store was closed.
These comments are really meant to improve the service. Brian who was the clerk was nice and trying to do his best. the underlying issue is the under staffing issue. He was working by himself even though the GM Kim was there. She was no help at all. I have been to this uhaul twice in the past 3 months and had to wait 40 minutes for propane and this time had to wait over an hour and half for a van. Brian had computer issues and Kim just left instead of helping the next customer in line on another computer.
Nothing that i can think of very friendly personnel and informative
Reservation and mobile phone pickup as a disaster!! Set up account to create the reservation, received e-mail & text confirmation, original reservation DID NOT ask for "alternate contact". Upon arriving to acquire rental, uhaul.com indicated "NO ACCOUNT" and could not log-in. Could not get any support or help with the on-line problem. Finally, had to have on-site attendant (excellent service & very helpful) enter the system to cancel original reservation - which was there! Finally got me on my way after 45 minutes - most of which was spent attempting to get the on-line system to work!! Very convoluted and not helpful at all!! Dump it or fix it!! Would NOT use the mobile pickup again. After dropping off, found out the overall cost was significantly above the original quoted cost, without any explanation.
I was charged $39.00 additional for returning g the van 1 hour late. This is very unreasonable.
Not sure why you offer online check in when you then refused to allow the card I entered online to be used without a signature. I made this reservation from Maryland for my grandson in Rhode Island. I cannot be there to sign. Isn't that why the 3 digit code on the back of the card is required when making online purchases! VERY INCONVENIENT
The employee was very knowledgeable very kind and very helpful super polite and great personality he explained all the policy and made sure I understood how I was being Charged.
Reservation was at 9:30 didn't get on the road until 11:30. Nobody knew how to get the keys to the truck
Agent was very friendly and hooked up the trailer with ease. Returning the trailer was also very easy.